JISC SERVICES LIMITED

Learning Analytics and Attendance Monitoring

Learning Analytics and Attendance systems offer solutions to problems around retention, wellbeing and student success:
• Prioritising students who need support now
• Capturing timetabled and non-timetabled attendance
• Recording and managing interactions
• Notifications
• Bringing critical student information together
• Flexible reporting for compliance, business, and measuring impact

Features

• Clear visualisation of student engagement
• Data driven using VLE, attendance, and submissions data
• Engagement metrics at student and module level
• Supports student retention, progression, and wellbeing
• Student app dashboards for students to monitor their own engagement
• Tier4 reporting supporting your UKVI and student visa compliance processes
• Specialist ethical, legal and security frameworks and guidance
• Easy to deploy functionality to manage interventions
• Roles and permissions to ensure compliant data access and protection
• Apply your own branding and business language

Benefits

• Jisc is a trusted partner for the sector
• A scaleable end-to-end learning solution delivering value and improved efficiency
• Consultancy to ensure readiness and return on investment
• Easily identify engagement level of students enabling more efficient interventions
• Improved student retention and financial resilience
• Mitigate risks and make confident data-informed decisions
• Modular approach allows controlled deployment of system components
• Early intervention capabilities to prioritise wellbeing and support
• Hardware free attendance system which supports hybrid teaching
• Access to thriving community groups shaping the future of LA

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

921544935592337

Contact

Bid Support
03003002212
g-cloud@jisc.ac.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Education
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: User access is through a web browser

User support

• Email or online ticketing support: Yes
• Support response times: Initial response between 1.5 to 8 business hours depending on the severity during working hours which are 9am to 5pm (UK time), Monday to Friday, excluding UK Bank Holidays and Jisc closure days between Christmas and New Year.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: There is no additional cost for support. Customers can report service issues by email to our service desk at any time.; ; General consultancy support is provided by your dedicated analytics consultant.; Technical support provided by Jisc engineers.; Technical support available to third party providers; Regular online service management and customer success meetings.; Annual onsite sessions with your dedicated analytics consultant available.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Our implementation approach is based on a standard technical implementation (product) alongside an adaptable business implementation to meet individual institutional requirements. You’ll be allocated a dedicated senior consultant as your first point of contact. They will support your project team and meet on a regular basis. This includes onsite implementation workshops.; ; You will have access to a comprehensive suite of documentation and videos to support your internal training and communications.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Video
• End-of-contract data extraction: Customers have access to their data throughout the contract. At end of contract we work with customers to ensure that they have all their data back before we fully delete all their data from our servers.
• End-of-contract process: Where the contract is not renewed, data is returned if required and then deleted off our servers. There are no additional costs associated with end of contract.; ; Where the contract is renewed the service continues seamlessly.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Our staff interface is optimised for desktop and laptop and our student interface is optimised for mobile devices. ; ; We use responsive web design so the same functionality is available on both mobile and desktop devices for both staff and student interfaces.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Student use a progressive web app to access the service and staff use a responsive web interface. Both are regularly tested for functionality and accessibility.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We test with automated industry standard accessibility compliance tools.
• API: Yes
• What users can and can't do using the API: We have a reporting API that allows the query of data originated in our service.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The following can be customised:; ; - the data and features they enable.; ; - personalised roles for any or all their staff users.; ; - set access levels by group or individually.; ; - displayed language and change terminology, eg Faculty/School and module/course.; ; - help and other links.; ; - configure notification wording.; ; - metrics thresholds and granularity.; ; - attendance and absence reporting; ; - custom views of the interface; ; - apply customers own branding.

Scaling

• Independence of resources: The data is stored in a relational database with auto scaling. Web access is through an API implementation using serverless functions which auto scale. ; ; Our reporting API uses a separate data warehouse to ensure report generation does not impact users of our interactive web application.

Analytics

• Service usage metrics: Yes
• Metrics types: Customers can access a range of service usage metrics.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Other
• Other data at rest protection approach: Access to our file store is secured using public/private keys and IP whitelisting in AWS security groups.
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Users with appropriate data access can access data through the platform.; ; Some data is provided through daily output to their secure endpoint.; ; Customers can also query data via API.
• Data export formats: CSV
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • JSON
  • TSV
  • XML

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: HTTPS and SFTP secure communication protocols. Data exchange is carried out over SFTP and protected further using IP address whitelisting.
• Data protection within supplier network:
  • IPsec or TLS VPN gateway
  • Other
• Other protection within supplier network: Access to our file store is secured using public/private keys and IP whitelisting in AWS security groups.

Availability and resilience

• Guaranteed availability: Our learning analytics and attendance services are designed to be available 24 hours a day, 365 days a year, with the exception of scheduled maintenance.; ; Scheduled maintenance normally only entails service disruptions of minutes at any one time if at all.; ; Our target is 99% availability. ; ; SLA breaches are escalated to the Head of Customer Success and Operations for immediate attention.
• Approach to resilience: We have continual backup and resilience across multiple zones with auto failover.; ; Further information is available on request.
• Outage reporting: Email alerts to key contacts, updates on service login screen, and updates on customer portal.

Identity and authentication

• User authentication needed: Yes
• User authentication: Other
• Other user authentication: Authentication is achieved through a centrally managed and maintained MFA service which integrates seamlessly with customers IdP.
• Access restrictions in management interfaces and support channels: Supplier staff access restricted to those delivering and supporting the service.; Customer controls their staff access and several layers of access control are available.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 6 months and 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber essentials: Our Cyber Essentials certification covers all end user device networks within Jisc office premises and remote workers, excluding segregated server infrastructure networks.
• Information security policies and processes: Jisc is certified as compliant with ISO27001:2022 (Certificate 10682209) by LRQA accredited certifying body.; ; Services that we have designed, implemented and operate have been subject to risk assessment including ITHCs and penetration testing by independent providers.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Processes meet ISO27001 and ISO9001 standards.; ; We have an established change management process which accounts for customer and platform requirements. Changes are weighted, risk assessed, and agreed before being developed.; ; Internal security and functional testing processes for all patches, configuration changes and updates.; ; Changes are developed on fully separate development platforms before those changes are made available for customer testing on a 'beta environment' before being released to production.; ; Major releases timed with academic year to minimise disruption.; ; Processes are in place for customers to raise enhancement requests.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Threats are identified and assessed using a range of tools including vulnerability scanning, penetration testing, and threat intelligence notifications.; ; There is an internal major incident process, managed by Jisc, that is triggered if a threat is detected. The major incident team manages issues to ensure a resolution is achieved as quickly as possible.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use automated monitoring systems and have an incident management process in place to ensure that privacy breaches and near misses can be swiftly identified and remedied, along with communications with customers in line with agreed SLA commitments.
• Incident management type: Supplier-defined controls
• Incident management approach: Our ITIL-aligned Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes.; ; Customers can report incidents via phone, email or our portal. Our Incident Management process ensures that we respond to any reported faults and sets out target resolution times to ensure that these are fixed within agreed timeframes.; ; For Major Incidents, once the Incident has been resolved, the Incident Manager will ensure an internal Incident Review Meeting is held and a Major Incident Report is created and distributed appropriately.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Joint Academic Network (JANET)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 0%
• Between £500,001 and £1,000,000: 0%
• Between £1,000,001 and £2,500,000: 0%
• Between £2,500,001 and £5,000,000: 0%
• Over £5,000,001: 0%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: LRQA
• ISO/IEC 27001 accreditation date: Wednesday 23 July 2025
• What the ISO/IEC 27001 doesn’t cover: Not applicable - all services are included in the certification
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: LRQA
• ISO 9001 accreditation date: Tuesday 1 July 2025
• What the ISO 9001 doesn’t cover: Not applicable - all services are included in the certification
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: F507d8ed-7c20-4065-acd5-af2f25ba5317
• Cyber essentials plus: No
• Cyber Essentials Alternative: None of the criteria
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at g-cloud@jisc.ac.uk. Tell them what format you need. It will help if you say what assistive technology you use.