Premier IT Partnership Ltd.

Centric LMS - Learning Management System

Centric LMS is a functionally rich, highly robust and easy-to-use training management solution, built to manage and deliver your entire training operation. Seamlessly integrated with our other collaborative systems, Centric LMS guarantees that you save time when managing learning, whether it be informal, e-learning, classroom or blended learning.

Features

• Online booking and management of training courses
• Scheduling management
• Real time reporting
• Course assignment by attributes
• Launch e-Learning courses from system
• Manage availability and capacity of your venues
• Automate onboarding and induction processes
• Automated and event-triggered notifications
• Manage trainers in one place
• Produce certificates of completion

Benefits

• Streamline, simplify and automate labour intensive course management
• Manage online and classroom based continuous professional and personal development
• Boost efficiency and shrink costs of your training efforts
• Get an accurate picture of training progress with real-time reporting
• Integrate with e-Learning for accessible courses
• Drive compliance by meeting all your training targets
• Strengthen communication with delegates at every stage of learner journey
• Measurable and guaranteed ROI

£9,000 to £90,000 an instance a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at smonkman@premierit.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

921714771845159

Contact

Simon Monkman
07983 135545
smonkman@premierit.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: None
• System requirements:
  • Internet connection
  • A modern web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Monday to Sunday 8:30 to 17:30 - Maximum 24 hour response turnaround time.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We have a QA team with the ability to test from every possible user perspective.
• Onsite support: No
• Support levels: We provide phone and email support, with no additional costs.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We provide on and off-site training for new users.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Requests can be made via account manager for data export options
• End-of-contract process: At the end of a client's contract all data pertaining to that account will be destroyed. There are no additional costs involved.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive design.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: Zendesk Support - a system for tracking, prioritising, and solving customer support tickets.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Manual testing.
• API: Yes
• What users can and can't do using the API: Our APIs contain some third party content (such as text, images, videos, audio, or software). We may sometimes review content to determine whether it is illegal or violates our policies or the Terms, and we may remove or refuse to display content. Finally, content accessible through our APIs may be subject to intellectual property rights, and, if so, you may not use it unless you are licensed to do so by the owner of that content or are otherwise permitted by law. ; ; Premier IT does not acquire any ownership of any intellectual property rights in the content that you submit to our APIs through your API Client, except as expressly provided in the Terms. For the sole purpose of enabling Premier IT to provide, secure, and improve the APIs (and the related service(s)) and only in accordance with the applicable Premier IT privacy policies, you give Premier IT a sublicensable, royalty-free, and non-exclusive license to Use content submitted, or displayed from the APIs through your API Client. "Before you submit content to our APIs through your API Client, you will ensure that you have the necessary rights (including the necessary rights from your end users) to grant us the license.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Traffic load is shared over a web application pool of multiple web servers

Analytics

• Service usage metrics: Yes
• Metrics types: Access logs are available via the admin console or available on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Some data is exportable via CSV files.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 98.9% up-time - please see terms and conditions for more information.
• Approach to resilience: Available on request
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: User rolls.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Lloyd's Register Quality Assurance Ltd
• ISO/IEC 27001 accreditation date: 17/05/2017
• What the ISO/IEC 27001 doesn’t cover: All controls listed in the standard SoA for ISO27001:2013 are included in the Node4 ISMS. In general, the SoA is an internal document and we do not publish details of our individual controls. Some control statements may be referenced or included in other public facing documentation such as Physical Access Controls.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The security policy ensures that: - Information is protected against any unauthorised access - Confidentiality of information is assured - Integrity of information is maintained - Availability of information for business processes is maintained - Legislative and regulatory requirements are met - Business continuity plans are developed, maintained and tested - Information security training is available for all employees - All actual or suspected information security breaches are reported to at least one of the Information Security Committee members (Company Senior Management) and are thoroughly investigated - The Information Security Policy is reviewed annually by the Information Security Committee We carry out Risk Assessments and monthly Internal Audits to ensure our compliance is adhered to. All incidents are reported/logged and dealt with immediately. All issues are dealt with initially by the Security Manager and can be cascaded all the way up to the Chairman if unresolved.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: All changes are logged whether approved or rejected on a standardised system. A documented audit trail, maintained at a Business Unit Level, shall be maintained at all times for the lifetime of each service. This should include change request documentation, change authorisation and the outcome of the change. No single person should be able to effect changes to production information systems without the approval of other authorised personnel. A risk assessment shall be performed for all changes and dependent on the outcome, an impact assessment should be performed. The impact assessment shall include the potential effect on other information resources.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: By regularly using dynamic application security testing (DAST) technologies we are able to look for security vulnerabilities such as cross-site scripting, SQL injection, command execution, directory traversal, and insecure server configuration. We are able to deploy security patches on infrastructure and software within hours of detection. We keep up to date with security news by checking live updates from The Open Web Application Security Project (OWASP) and The SANS Institute via notifications.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Potential compromises are usually picked up through suspicious behaviour within the application, or alternatively our supplier may be notified about high server load, for example. Any security investigation is dealt with re-actively, which means we would at first instance notify our supplier of any potential compromises. The SLA for Priority 1 incidents is 1 hour.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Users directly report the incidents to any member of the IT Department and a report is filled out. Incident reports are stored in our "intranet" and the person who causes the incident is spoken to

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Covid-19 recovery:

  Covid-19 recovery

  We have invested in technology and infrastructure to ensure that the business is both robust and adaptable to be able to cope with significant and potentially disruptive events:; ; Our staff have the ability to work from home and can remotely access our systems within a secure IT environment. We are also able to redirect work phone lines to the relevant contacts as required.; ; We have completed an inventory audit to identify those staff who might have limited access to a computer at home or where a computer is shared with other members of the household. Where this is the case, we have provided computers, configured to our requirements, and telephone headsets specifically for business use.; ; We have invested in highly secure, Cloud-based data server/management solutions, which are fully functional and ensure that it is business as usual irrespective of the location of staff members.

Pricing

• Price: £9,000 to £90,000 an instance a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: User-defined.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at smonkman@premierit.com. Tell them what format you need. It will help if you say what assistive technology you use.