Softcat Limited

Arctic Wolf Managed Security Operations

Arctic Wolf delivers managed security operations as a concierge service, using our Security Operations Cloud built on an Open-XDR framework covering on-premises and edge, public cloud and SaaS environments. Service modules include 24x7 Advanced Threat Detection and Response, continuous Vulnerability Management, Security Awareness education, and Digital Forensics & Incident Response.

Features

• 24x7 Security Operations- Managed Advanced Threat Detection & Response

Benefits

• Holistic, broad visibility actioned across your supported 3rd party toolset

£8,298 a unit

• Education pricing available

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

921863343035248

Contact

Charles Harrison
01628 403403
psitq@softcat.com

Planning

• Planning service: No

Training

• Training service provided: Yes
• How the training service works: End user training of the platform and service delivery is provided by our Concierge Security Team, inclusive of the Arctic Wolf Security Operations Cloud and subsequent modules.
• Training is tied to specific services: Yes
• Services the training service works with:
  • Arctic Wolf Managed Detection & Response
  • Arctic Wolf Managed Risk
  • Arctic Wolf Managed Security Awareness
  • Arctic Wolf Jumpstart Retainer

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Arctic Wolf's Concierge Security Teams have a plethora of skillsets and knowledge of public cloud deployments, as well as configuration best practices. As part of your customised Security Journey, we are able to deploy our microassessment security posture reviews which help your organisation scope, troubleshoot, configure and migrate to public cloud to best practices we have documented. This is a no-cost additional charge as part of our MDR service.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services
  • Microsoft Azure
  • Google Cloud Platform

Quality assurance and performance testing

• Quality assurance and performance testing service: No

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Other
• Other security services:
  • Digital Forensics & Incident Response (DFIR)
  • Incident Response Jumpstart Retainer

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Hosting or software provided by your organisation
• How the support service works: Arctic Wolf fully supports the deployment, management, troubleshooting and maintanence of the Arctic Wolf Security Operations Cloud, and is provided inclusive of all subsequent modules purchased - Managed Detection & Response, Managed Risk, Managed Security Awareness and Incident Response Jumpstart Retainer.

Service scope

• Service constraints: Arctic Wolf's scope of service coverage should be broad in order to protect your entire environment - across on-premises networks & users, public cloud and SaaS applications.; ; Data residency can be selected by customer for AWS to be in Germanyand governance for the service is delivered within EU - Frankfurt, Germany. All other Sub-processor platforms will host data in the United States.; Service delivery of SOC location is Frankfurt, Germany.; We do not offer Security Cleared-accredited services.; ; Arctic Wolf DFIR services are delivered remotely within EMEA to suit time-to-response needs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLOs offered to customers can be found in the MDR Solutions Terms located at https://arcticwolf.com/terms/. As of date of response, the following SLOs are offered 24x7x365 via ticket platform (email/website ticket):; Emergency outbound - triaged & true positive: 30 minute response after discovery; Non-Emergency outbound: 2 hour response after discovery; ; Inbound Emergency Call in has an SLO of 5 minute response - 24x7x365
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Provided on request
• Support levels: Arctic Wolf provides Concierge-focused support to all customers, regardless of size or spend. ; ; Our model includes full onboarding of the solution with our onboarding organisation, comprehensive 24x7 advanced threat detection & response from our customer SOC, proprietary threat intelligence & detection and response engineering from Arctic Wolf Labs, and proactive Security Posture Reviews & proprietary microassessments of security enhancements within your organisation from your named Concierge Security Team (CST). Each customer is also aligned to a Customer Success Manager for account management, checkins and healthchecks.

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Arctic Wolf

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Provided on request
• ISO/IEC 27001 accreditation date: Provided on request
• What the ISO/IEC 27001 doesn’t cover: IR and Cyber Jumpstart Products as well as any sub-processor/third party data centre facilities/platforms are not covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • Yes - System and Organization Controls 2 (SOC 2
  • With mappings to HITRUST CSF Type 2

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Softcat are dedicated to reducing our environmental impact and actively promoting sustainability. Our commitment to sustainability is a core aspect of our business strategy, driving us to innovate and lead in the creation of a more sustainable future for our company and the communities we serve. This commitment is embedded in our policies, operating procedures, and training programs.; ; We are proud to be the first FTSE 250 company to be awarded 5-star status in relation to the United Nations Sustainable Development Goals. ; ; We aim to achieve a Carbon Net-Zero Value Circle by 2040 by prioritising renewable energy, reducing natural resource use, minimising waste, and safeguarding biodiversity in compliance with environmental legislation.; ; At Softcat, we have taken significant steps towards securing renewable energy across our organisation, reducing our scope 1 & 2 emissions. We had the target of using 100% Renewable Energy across all our locations by 2024. We successfully delivered against this target ~2 years early.; ; In May 2023 we took delivery of 15 electric vehicles, replacing all existing fossil-fuelled company cars used by employees for business means. The implementation of the EV pool fleet will see a saving of over 80 tons of CO2e per year. A huge impact on our Net Zero targets.

  Tackling economic inequality

  As a value-add reseller, Softcat outsources the products, services, and solutions through our extensive network of partners, to best suit the needs of our broad client base. We always consider and promote SMEs and local providers where appropriate, particularly for the products and services we offer via the G Cloud framework.; ; We remain dedicated to improving employability and educational awareness across schools, colleges, and universities to help break down the barriers to joining technology organisations.; ; We work collaboratively with many schools that are close in proximity to our offices, to ensure we are actively supporting the community as well as schools from lower socio-economic backgrounds. ; ; We visit the schools to talk about the IT sector and the roles in our organisation, as well as promoting work-experience opportunities during the summer. In particular, we actively encourage students from diverse backgrounds to engage in work experience to appreciate the roles available in our sector.; ; For ambitious school and college leavers, a Softcat Apprenticeship is a great first step into the world of work, with 94% of our apprentices offered a permanent position at Softcat post apprenticeships, which goes to show the amazing opportunity available with us.; ; We were ranked 1st in IT & Consultancy, and 10th overall in by RateMyApprenticeship.com - Best 100 Apprenticeship Employers 2023-2024 list.; ; Softcat now also offer 12 month paid internships to University students looking to complete a year in industry as part of their undergraduate studies.

  Equal opportunity

  Our approach to diversity and inclusion is introduced first during our induction training, as part of our Softcat values, outlining responsibility to uphold our principles. This message is reinforced by our process and policies, networks, Allyship Training and Inclusion Awareness campaigns.; ; Softcat supports diversity and inclusion through various networks including:; - Supporting Women in Business (SWIB); - The Ethnic and Cultural Network; - The Pride Network; - The Family Network; - The Empowering Disability and Neurodiversity Network (EDN); - The Faith at Work Network; - Armed Forces & Veterans Network; These networks aim to create a supportive and inclusive work environment for all employees, regardless of gender, ethnicity, sexual orientation, disability, or family commitments.; ; Our allyship programme, Stronger Together, is a mixture of event and workshop-based training available to all staff. Programme topics include, bias, power, privilege, and being a greater ally. ; ; Inclusion Awareness campaigns include race, disability, sexual orientation, gender, faith, and caring responsibilities. These sessions highlight and celebrate minority groups, through panel sessions, Q&A sessions and training, providing an opportunity to discuss and understand ways to be more inclusive. ; ; Our efforts to improve diversity and inclusion have been incredibly successful. Since 2020, the number of female employees below management level has increased to 35%, and the number of ethnic minority employees rose to 17%.

  Wellbeing

  At Softcat, all employees are provided with access to our multidimensional wellbeing programme which includes flexible work arrangements, free nutritious breakfast, mental health support, employee benefits scheme, health and wellbeing week activities, and online workshops.; ; Giving back to the community is an innate part of who we are as a company. All Softcat employees are therefore given two volunteer days per year to support a charitable or community cause. ; ; Each of our 10 regional offices also support local charities through fundraising, donations and events. For example, our Manchester office has raised over £30,000 for the WeLoveMCR charity. This funding has supported young, disadvantaged Manchester citizens in gaining qualifications to broaden their work opportunities and supporting local groups in delivering indispensable services that enable community cohesion.

Pricing

• Price: £8,298 a unit
• Discount for educational organisations: Yes

Service documents

• Pricing document

  ODS

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psitq@softcat.com. Tell them what format you need. It will help if you say what assistive technology you use.