Sopra Steria Ltd

Secure Desktop as a Service, Multi-Cloud end user devices, Lifecycle managed

Virtual & Fixed Remote Desktop as a Service (DaaS) is a Microsoft Azure, Amazon Web Services (AWS) or other virtualised cloud-hosted desktop deployed in secure environments.
Azure & AWS gold partner with experienced security cleared staff. Operates seamlessly in connected / disconnected states, designed with zero trust and secure-by-design principles.

Features

• Applications: Mature Apps Portfolio management across multiple platforms
• User-Centric Design: Services and Solutions designed from user perspective
• Secure Messaging: Secure communication technologies
• Flexible Connectivity: Cross-domain working, access information across trust boundaries
• Data Loss Prevention: Advanced techniques to safeguard sensitive information
• Availability: Adapts to challenges and maintains operational effectiveness
• Integration: Seamless integration with existing IT infrastructure
• Scalability and Customization: Adaptable to evolving organizational needs
• Continuous Updates: Regular updates to remain resilient against threats
• Comprehensive Support: Expert assistance at every stage of deployment

Benefits

• 1. Secure-by-Design: Enhanced business resilience and continuously improved security principles
• Zero Trust architecture: continuous verification of location and network
• Multi-cloud hosting: hybrid, public and private cloud hosting
• Lifecycle Managed: Maintaining solutions incrementally reduces complexity and costs
• Responsible Innovation: Ethical trust and innovation in digital realm
• Ethical Integrity: Prioritise user privacy and rights
• Operate seamlessly in both connected and disconnected state
• User experience is at the forefront of all delivery
• Supplier agnostic: recommend the best-suited cloud and device products
• Enable your staff with flexible/remote working and WFH initiatives

£455 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at soprasteria-gcloud@soprasteria.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

922169331084248

Contact

Sopra Steria G-Cloud Team
0370 600 4466
soprasteria-gcloud@soprasteria.com

Planning

• Planning service: Yes
• How the planning service works: Sopra Steria offers Secure Desktop solutions, services and consultancy services across the transformation lifecycle to leverage full benefits of cloud adoption, including reduced costs, increased flexibility & scalability (meeting demand fluctuations) and improved availability (removing single points of failure). ; Our approach is centred around delivering innovative Secure Desktop solutions that enable our clients to collaborate in a secure and efficient manner. We prioritise a User-Centric Methodology, ensuring our solutions are tailored to the end user's needs. This means designing intuitive interfaces and seamless experiences that enhance productivity and efficiency, ultimately placing the user at the centre of our solutions.; We integrate the latest desktop collaboration technology to enable seamless collaboration and productivity. By leveraging cutting-edge tools and platforms, we enable interaction among teams, regardless of their location or device. Our solutions enable users to collaborate in real-time, share documents securely, and conduct virtual discussions with ease. Whether it's through advanced messaging systems, video conferencing capabilities, or collaborative document editing tools, we ensure that our clients have access to the most innovative desktop collaboration technology to foster productivity and teamwork in today's digital workplace.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Desktop as a Service (DaaS)
  • Infrastructure as a Service (IaaS)
  • Platform as a Service (PaaS)
  • Software as a Service (SaaS)
  • Function as a Service (FaaS)
  • Container as a Service (CaaS)
  • Database as a Service (DBaaS)
  • Backend as a Service (BaaS)
  • Disaster Recovery as a Service (DRaaS)
  • Monitoring as a Service (MaaS)

Training

• Training service provided: Yes
• How the training service works: We develop a skills and knowledge transfer plan at the start of each assignment which sets out our approach to upskilling both the immediate team we are embedded with and the wider organisation. If training needs are identified via training needs analysis, Sopra Steria has an in-house team of training experts who are experienced in building and delivering courses in a wide variety of formats, all designed to meet customer needs and budgets.; Training can be delivered on Sopra Steria premises, customer premises or online, supported by standard & bespoke documentation as required. Training can be delivered to management, stakeholders, end-users, project/delivery teams and trainers (‘train the trainer’ for self-sufficiency).; We are vendor agnostic with excellent relationships with Crown Hosting, Microsoft Azure, Amazon Web Services (AWS) and Google. Including on some certified reseller and partner status.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: At Sopra Steria, we understand that migrating to the cloud or transitioning between cloud services is a critical aspect of modernizing IT infrastructure. That is why, we have extensive capability and experience in cloud migration, we understand the various cloud technologies, Hybrid, Private, Public and provide advice on the best platform based on several factors:; • Data sensitivity; • Compliance requirements; • Performance and latency; • Scalability and flexibility; • Costs; • Geographical constraints; • Integration requirements; We commence by conducting a comprehensive assessment of your existing environment, identifying workloads suitable for migration, and defining migration priorities aligned with your business objectives. With a user-centric approach, we ensure minimal disruption to operations while maximizing the benefits of cloud adoption.; Our experienced team of cloud architects, engineers and consultants employs cutting-edge tools and methodologies to execute migrations efficiently and securely. ; Throughout the migration journey, we prioritize transparent communication and collaboration, providing regular updates and addressing concerns promptly. Post-migration, our support extends to optimizing cloud resources, ensuring clients harness the full potential of the cloud infrastructure to maximize value and return on investment. ; We are vendor agnostic with excellent relationships with Crown Hosting, Microsoft Azure, Amazon Web Services (AWS) and Google.
• Setup or migration service is for specific cloud services: Yes
• List of supported services:
  • Amazon Web Services (AWS)
  • Microsoft Azure
  • Redhat Openshift
  • Crown Hosting
  • VMWare Cloud

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Utilising our experienced in-house capability Sopra Steria will provide:; • Accessibility testing – for users who require assistive technologies. ; • Application testing – Product integrity via bespoke automated or manual testing. Reporting on investigation results, bugs and issues. ; • Data auditing – Data profiling against intended purpose. ; • Load and performance testing – Infrastructure and applications under realistic loads.; • Process auditing – Review process integrity, take-up and applicability. ; • Software auditing – Specifications and standards requirements and compliance ; • System auditing – Validity and suitability testing for IT architecture, configurations, practices and operations; Our proven quality and business management system “iQ” governs everything we do and everything we deliver. iQ is certified to the following standards: ; • ISO 9001:2015 (Quality Management) ; • ISO 20000 (Service Management) ; • ISO 27001 (Information Security Management) and fully aligned to these industry best practice frameworks:; • ITIL4 ; • CMMI for Service ; • CMMI for Development ; • Prince2; • Cyber Essentials ; • Cyber Essentials Plus

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • Secure by Design
  • Zero Trust
  • Security accreditation and compliance support
  • ISO27001 certification audits and compliance support
  • GDPR assessment and compliance support
  • Security architecture support
  • Penetration testing, vulnerability management and scanning
  • Protective monitoring and threat intelligence
  • Above-Secret IT security services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported: Buyer hosting or software
• How the support service works: See above in terms of security & cloud services

Service scope

• Service constraints: There are no service constraints to detail here. Any constraints would be discussed once requirements were fully understood.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: The speed and type of responses can depend on agreement with specific customers to meet their requirements and SLAs, also with the severity of any incident.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Text based web chat accessible via a desktop window (can be client based or browser based).
• Web chat accessibility testing: No testing has been undertaken for web chat, however we have carried out testing utilising other communication tools e.g. MS Teams
• Support levels: Sopra Steria delivers a full range of support and service management options, aligned with ITL, ISO20000 and ISO 27001, from our own service centres both UK onshore and offshore. ; Each customer has a named Client Director as a point of contact, supported up to a 24x7x365 helpdesk contact option. Support solutions for this service can be tailored to meet specific client needs and scaled to match the required level of support depending on the service requirement. ; Any service requirements and associated solutions would be explored prior to any order. Please contact us directly, without obligation, for further information or simply to discuss your requirements.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: DNV Business Assurance
• ISO/IEC 27001 accreditation date: Date of last re-certification: 01 December 2023
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sopra Steria has committed to becoming Net Zero by 2028 and has been ranked in the top 1% of companies globally by CDP placing us on the A-list for our work tackling climate change over the past 5 years. ; ; Our work has a direct positive impact on our client’s services, for example through lower emissions, reduced waste, and more sustainable supply chains. ; ; Additional environmental benefits: We also provide contract-specific sustainability programmes for clients, which are designed & deployed by our team of Sustainability Consultants. During procurement, these experts will develop a sustainability programme based on a clients objectives, the material impacts, and opportunities within the service. ; ; We have experience in… ; • Undertaking service environmental impact assessments ; • Measuring energy consumption, and emissions generated, required to deliver a particular service (e.g., office use, business travel, use of technology and supply chain); • Evaluating the sustainability of technology products (e.g., GGICT, Energy Star, as well as product and service foot printing) ; • Making business case-backed recommendations, implementation roadmaps for improvements ; • Delivering improvement programmes ; • Reporting performance, using recognised reporting standards, accounting methods ; ; Influencing staff, suppliers, customers and communities: regarding our staff, we feature sustainability in our employee communications, and offer all employees paid volunteering time which can be used to support sustainability activities, such as beach cleans and climate hackathons.

  Covid-19 recovery

  Employment, re-training and other opportunities: In the high-growth Digital sector, Sopra Steria is continually developing the skills of our workforce, including via upskilling and reskilling initiatives, e.g. via a new Career Coach, or by extending our apprenticeship programme.Through our ‘Tech for Good’ programme, and the various Social Value programmes we design and deliver for our customers, we focus on jobs and skills for disadvantaged and under-represented groups, including those disproportionately affected by Covid. ; ; People and communities: Our ‘Tech for Good’ programme is designed to provide people, small businesses and VCSEs with skills they need to thrive and is focused on those from disadvantaged or under-represented communities. Since the beginning of the pandemic, we have transitioned to a hybrid-virtual programme to ensure continued accessibility. For example, we worked with ELATT, a digital skills charity, to create hybrid learning, ensuring those who were shielding or otherwise unable to access classroom learning, as well as those who most needed to be in a classroom to support their learning, could still participate. ; ; Organisations and businesses: In the first year of the pandemic, we ran free training courses for charities and SME’s – offering Microsoft Teams training and modules on cyber security and resilience. We continue to offer pro-bono consulting for charities to help them use technology to better serve their communities. ; ; Physical and mental health needs: Since the pandemic, we have put in place measures to prevent and manage risks to employee wellbeing – including the wellbeing of contracted staff – together with appropriate training and individual support, and initiatives to raise awareness of mental health issues at work. We have also trained ca. 60 Mental Health First Aiders. ; ; Workplace conditions: All our office locations have strict Covid safety protocols, with considerations for cleaning, ventilation, and occupancy.

  Tackling economic inequality

  1) New businesses, jobs, and skills ; ; Entrepreneurship and SMEs: Sopra Steria adheres to the Prompt Payment Code. SMEs provide us with innovative and agile solutions and deliver 50% of our work. ; ; Barriers to employment: We provide education, skills training and employment opportunities, such as mentoring, for those facing barriers to employment. ; ; Skills shortages: We address the digital skills gap inside and outside of our business through in-work and community learning opportunities. ; ; Educational attainment: We offer a number of skills development programmes, including apprenticeships. ; ; Influence: Staff are encouraged to use paid volunteer time to support our community innovation, entrepreneurship and employability initiatives. ; ; Suppliers must comply with our Supplier Code of Conduct, which requires workforce skills development. ; ; Our customer social value programmes include business competitions and work experience placements. ; ; We work with community organisations such as Villiers Park and Career Ready to deliver business, jobs, and skills programmes. ; ; 2) Supply chain resilience and capacity ; ; Diverse supply chain: We work to improve supplier diversity by… ; • Making it easier to do business with us ; • Measuring current supply chain diversity ; • Creating new VCSE partnerships ; ; Innovation & new methods: Through horizon-scanning, and supplier & industry collaboration, we support development of new technologies that improve public services, like our ethical data-driven approaches to serving vulnerable citizens. ; ; Collaboration: We have obtained the ISO44001 Collaborative Business certification. ; ; Cyber security: We are certified to Cyber Essentials Plus and ISO27001 standards. We require our suppliers to have resilient information security processes, and flow down necessary cyber standards. ; ; Influence: Staff undertake cyber security training, and participate in our innovation processes.; ; Suppliers are engaged through our Collaborative Business approach and must adhere to strict security requirements. ; ; We share knowledge with customers via our social value programmes, continual service improvement, industry engagements.

  Equal opportunity

  Sopra Steria’s vision is to create an inclusive culture that embraces difference as a source of creativity, innovation, and competitive advantage. Our Equality, Diversity & Inclusion (EDI) strategy, overseen by a dedicated EDI Manager, applies to contract workforces. ; ; 1) Disability employment gap ; Representation: We are a Disability Confident Committed Employer. Our partnership with Vercida helps us improve diversity through recruitment. ; ; Skills development: All employees are given access to on-and-off-the-job development. We also have initiatives such as our Disability Network, and also our partnership with Business Disability Forum which supports disabled employees in their skills development. ; ; Staff, suppliers, customers and communities: ; Staff - all employees can join our Disability Network. Our Disability Steering Group has employee representation and executive-level sponsorship. ; Suppliers - our Supplier Code of Conduct requires all suppliers to maintain high standards of EDI in their workforces. ; Customers - we regularly work with clients to improve accessibility in digital services. Example, we are providing insight to a client on the effects of digital transformation on accessibility. ; Communities - we work with community representatives in the design and delivery of our disability work.; ; 2) Workforce inequality ; Identify and tackle inequality: We have a range of initiatives to identify, tackle inequality in our workforce, e.g.: ; • Diversity data dashboards help us understand EDI indicators and inform our programmes. ; • Employee inclusion networks give employees in under-represented groups a voice in our EDI strategy. ; • We are working to recruit more people from under-represented groups. ; ; In-work progression: We offer opportunities for people from under-represented groups, such as our Female and Black and Ethnic Minority Employee mentoring programmes. ; ; Modern Slavery: as signatories to the UN Global Compact, we work to prevent human trafficking through pre-employment checks and transparent recruitment practices. Also, our Supplier Code of Conduct includes requirements for demonstrably preventing modern slavery.

  Wellbeing

  Sopra Steria is fostering a workplace where our people are actively supported to be healthy & well, and can talk openly about their mental health. ; ; 1) Improve health and wellbeing: Our company-wide health and wellbeing programme is for all our employees, including contracted staff, and includes…; • Work-life balance policy providing flexible and remote working options ; • Extensive employee assistance programme ; • Range of healthcare benefits ; • Employee Trust, providing financial support in times of hardship ; • Mental Health First Aiders, now with 60 trained staff ; • Calendar of virtual classes, including fitness, meditation, stress management, nutrition, and resilience ; ; 2) Improve community integration: ; ; Our outcomes-focused, and user-centred approach to Social Value means that in creating programmes for our clients, we engage community representatives by conducting user research and needs analysis. ; ; Health, wellbeing & community integration: influence staff, suppliers, customers, and communities: We engage all stakeholders in our Social Value work on Wellbeing, for example… ; Staff - in addition to the staff support described, we also equip our people to support others’ wellbeing, for example by ensuring people managers have additional wellbeing training and objectives. ; Suppliers - our Supplier Code of Conduct requires all suppliers to support the health and wellbeing of their workforce. ; Customers - our Social Value consulting team designs Social Value programmes tailored to clients’ Social Value priorities, including Health & Wellbeing. For example, we are providing pro-bono consulting to a national mental health charity to help them identify how to use technology to improve outcomes for service users. ; Communities - To play a positive role in all our communities, all employees are given 3 days paid volunteering annually, and we offer matched funding to support charitable fundraising.

Pricing

• Price: £455 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at soprasteria-gcloud@soprasteria.com. Tell them what format you need. It will help if you say what assistive technology you use.