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Aurion Learning

Learning Portal

An Aurion learning portal is a centralised online platform that provides learners with access to a variety of educational resources. A learning portal provides flexibility, scalability and a tailored space to present, empower and promote your learning initiative. Our learning portals use a component-based architecture built using the Umbraco CMS.

Features

  • Content manageable using the leading Umbraco CMS.
  • Brand configurable design to align with your brand guidelines.
  • Component-based: components can be switched on/off to meet your needs.
  • Dedicated learning spaces to consolidate content for specific topics/roles.
  • Learner profiles drive access to relevant learning spaces/courses.
  • Secure, authenticated login.
  • Mobile responsive for use across a range of devices.
  • Meets WCAG 2.1 Level AA accessibility standards.
  • Analytics and visual reporting, including Google Analytics.
  • No per-user licence costs.

Benefits

  • Provides a dedicated online presence for your content initiative.
  • Offers more flexibility in content layout/presentation than other platforms.
  • Learning design consultancy aligns portal configuration with your learning need.
  • Content-managed components allow key messages/resources to evolve over time.
  • Consolidate multiple sources of learning into a single place.
  • Deliver a modern learning experience.
  • Report on completion and engagement with your learning initiatives.
  • Analytics enable you to refine content to meet learner preferences/usage.
  • Transparent pricing model is ideal for large-scale/public initiatives.
  • Create a structured and engaging environment for your learning initiative.

Pricing

£26,250 a licence a year

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rebecca.mcclarty@aurionlearning.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 2 2 7 6 0 0 9 3 6 3 6 4 3 1

Contact

Aurion Learning Rebecca McClarty
Telephone: 028 9064 3211
Email: rebecca.mcclarty@aurionlearning.com

Service scope

Software add-on or extension
Yes, but can also be used as a standalone service
What software services is the service an extension to
Umbraco 13
Cloud deployment model
Private cloud
Service constraints
We maintain an agreed and documented Service Level Agreement (SLA) for ongoing maintenance.
System requirements
Up to date web browser

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Response tracking using the online Aurion Support tool, where clients can raise and track tickets. All bugs fixed free of charge. Change controls prepared for any work over 0.5 day in duration. We offer email and telephone support (9:30am – 5pm, Monday to Friday). Response times depend on the assigned severity level and will be agreed and documented in a signed Service Level Agreement. Typical response time is 1-4 working days. depending on priority of the request.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Our web chat uses easy to read text, supports keyboard shortcuts and screen readers and is usable across multiple resolutions, browsers and platforms. Our web chat is AA accessibility certified and we have QA testing using accessibility criteria, which we apply to any web chat experience we build for a client.
Onsite support
No
Support levels
Aurion enters into a tailored Service Level Agreement (SLA) for every portal project. The SLA will be agreed, documented and signed off by the client team. The SLA documents the scope of the support services to be provided, severity levels and associated response times, along with any exclusions and our exit management plan. We offer three tiers of support package:
Standard: Up to 25 hours’ support per annum.
Enhanced: Up to 50 hours’ support per annum. Up to 10 hours of unused support can be carried into the next year if an additional year of support is purchased.
Custom: Number of hours agreed with client. Up to 20% of unused support can be carried into the next year if an additional year of support is purchased.
The scope of our support service covers reactive front-line support for key client personnel and end users (end user support included in custom tier only), account management (including regular review meetings - included in enhanced and custom tiers) and system maintenance.
For portal projects, we also provide a maintenance package, renewable annually, which allows for ongoing updates/enhancements to the solution.
Associated costs are included in our pricing document.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Aurion's learning portals are developed in line with our 5-stage technical development methodology, which incorporates detailed requirements gathering activities to ensure that the portal is configured in line with identified business goals and learning needs.
For client admin teams, we provide full back office training (delivered virtually) and training documentation. Training and documentation are customised to meet the specific needs and solution of each client.
For end users, we minimise support queries through the design of a highly intuitive web-based solution. We also include access to a 'Help' area with accompanying support FAQs on the portal.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
An exit management plan is triggered which would include the export of data from any Aurion managed systems. Upon confirmation that the portal is to be decommissioned at the end of a contract, we agree the next steps to ensure that you have time to review and advise us on what data you require from the portal to be saved before the portal is deleted. We then give you time to download your data, or ask you to provide permission for us to do so on your behalf to share with you. We then delete any personal data and the portal will be officially closes. The learner will also have the opportunity at any point to download their own training history.
End-of-contract process
An exit management plan is triggered which details the processes that are followed to ensure a smooth handover to the client and, where necessary, a decommissioning of the service. The Exit Management Plan activities include:
• The Client Account Manager facilitates a meeting with key stakeholders from Aurion and client representatives.
• A detailed execution plan, roles and responsibilities, time required and timeline is drafted by Aurion, agreed and signed by the client.

If the System is to be retained by the Client:
• The client will be responsible for the payment of any relevant hosting, software and/or hardware fees required to maintain the System.
• The client will delete any Aurion administration accounts on the System.

If the System is to be decommissioned:
• Aurion will download system/user and training data and provide this to the client, or will provide assistance to enable the client to extract the required data.
• Upon confirmation of execution of the Exit Management Plan by the Client access is denied to all users and administrators to the System and the System is officially decommissioned and Aurion will destruct the live System data.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Aurion's learning portals are a responsive, browser-based web solution. The portal solution uses modern frameworks to ensure all content is available on mobile, tablet and desktop devices.
Service interface
Yes
User support accessibility
WCAG 2.1 AA or EN 301 549
Description of service interface
Aurion's learning portals are designed with a number of configurable components to meet individual client requirements, including logo and brand colours. In a learning portal, the learner journey begins with a pre-login homepage, where the learner can read more about the initiative and what is contained in the portal. The learner can then register, log in, view related news and information, be signposted to and complete relevant learning modules. Page types on a learning portal include pre-login, registration, post-login dashboard, search, module landing pages, learning spaces, help pages and admin reporting pages.
Accessibility standards
WCAG 2.1 AA or EN 301 549
Accessibility testing
Umbraco has a community team working with the sole purpose of making the Umbraco Backoffice comply with WCAG 2.0 Level AA. This team has been hard at work on implementing these accessibility features to allow developers with disabilities to work with Umbraco.

Umbraco already provides a high level of accessibility and accessibility is thought into all things we do going forward. With an increased focus on accessibility in general, an ever-expanding test-suite for anything from color contrast to readability, and a vigilant community (and dedicated community team) keeping an eye on this, Umbraco can be confident in delivering a high standard of accessibility.
API
No
Customisation available
Yes
Description of customisation
The solution is brandable on behalf of the client during configuration. This includes inclusion of client logo, fonts, colours and other brand assets. The solution uses a component-level architecture which means each component used will be themed inline with client brand guidelines. Administrator training means that all content is fully customisable by the client, for example, page content, news articles and topic areas. Personalisation within the portal can also be included, with different user profiles gaining access to specific content recommendations and topic areas. This will be agreed with the client prior to configuration to ensure all requirements are met.

Scaling

Independence of resources
We perform regular reviews of server capability in relation to user demand to ensure that the solution operates effectively. In addition, Aurion's learning portals are built upon the leading Umbraco CMS, which in turn is underpinned by Microsoft Azure, ensuring the best of infrastructure, performance and security.

Analytics

Service usage metrics
Yes
Metrics types
Aurion provides service metrics in the form of reports as part of our Enhanced and Custom support packages. Enhanced Support: • One six-month online support review call between the Aurion Client Account Manager and client representatives to review and feedback on the overall management of the project. • Quarterly progress report / support ticket report to highlight trends and identify opportunities for improvement or new features. Custom Support: • As above plus one Steering Group meeting between the Aurion Client Account Manager and client representatives to review and feedback on service provision and the overall management of the project.
Reporting types
Regular reports

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Umbraco

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Reporting dashboards in our services allow for export to Excel format.
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
For every Aurion learning portal project, we agree and document a tailored Service Level Agreement (SLA) based on specific client requirements. This SLA documents the scope of support to be provided and details agreed response times.
Approach to resilience
Aurion's learning portals are built upon the Umbraco content management system and typically hosted in Umbraco Cloud, which runs on Microsoft Azure. Our adoption of these proven service providers provides reassurance that you learning portal is underpinned by robust security, privacy and data collection practices. Microsoft Azure is resilient to attack, user access is controlled and data is secure and encrypted.
Outage reporting
Aurion provides email notification to system administrators for certain unplanned outages. The schedule of planned maintenance of the System will be published on the Aurion Learning password protected Project Management website. The real-time status of Umbraco Cloud can be reviewed online: https://status.umbraco.io/

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Other
Other user authentication
Users use either a user ID or email address in combination with a password.
Access restrictions in management interfaces and support channels
Aurion creates specific administrator accounts using a pre-approved list from the client. The management interface and support channel can also be restricted to an IP range.
Access restriction testing frequency
At least every 6 months
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Aurion holds ISO9001 accreditation and our security policies and processes are bound by our Quality Management System. We also hold Cyber Essentials certification and are working towards ISO27001 . Aurion maintains a Business Continuity Plan and Disaster Recovery Plan. These plans are reviewed annually and itemised on the agenda of the Annual Quality Management Review Meeting. Additional interim reviews are undertaken at Monthly Management meetings, which follow on from External ISO Quality audits at 9 months and a twice-yearly internal ISO Quality Audit. Any updates/improvements to these plans are approved by our Board of Directors prior to implementation.
Information security policies and processes
Aurion Learning implements an Information Security Policy that aims to protect the company’s information assets from all threats, whether internal or external, deliberate or accidental, to ensure business continuity and minimise business damage. The policy helps us to: • Reduce the risk of IT related problems • Plan for problems and deal with them as they arise • Provide continuity of work if a problem occurs • Keep safe valuable company information • Fulfil professional obligations to clients • Comply with legal statutory requirements of GDPR and other legislative requirements. The policy outlines the responsibilities of our Data Compliance Manager, IT Manager and the wider Aurion team in relation to information security, including measures relating to hardware and software security, data transfer, email, remote working, etc. New starts are required to read and accept the Information Security Policy, with regular GDPR training provided to all staff. Data Processing Agreements and a Data Destruction register with associated processes are in place for each client. Aurion holds Cyber Essentials certification and is working towards ISO27001 accreditation.
For more information on information security processes from Umbraco, whose CMS underpins our learning portals, see: https://umbraco.com/trust-center/compliance-faq/

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Components of our services (versions, technologies, dates deployed) are stored in a Product Register held within our MIS. When changes or updates are applied, this register is updated accordingly. We utilise the MIS data to build a maintenance roadmap for software updates and bug fixes. Security updates are reviewed and applied as soon as released by the vendor. Our services then undergo Quality Assurance to ensure no issues are discovered.

Changes to services are governed by a Change Control process, in which we undertake a technical review of the proposed changes to determine impact on security, performance and data integrity.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Security updates are reviewed and deployed as soon as they are released by the vendor as part of a rapid response, typically on the same day as release. Our services then pass through Quality Assurance to ensure no new issues have been discovered. We perform automated testing of deployments in order to proactively detect issues.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Aurion maintains an incident management plan tailored to the specific needs of each client project. This plan includes a Service Level Agreement with documented response times to investigate and resolve potential compromises.
Incident management type
Supplier-defined controls
Incident management approach
Aurion has pre-defined processes for each client depending on incident type. We automatically notify the relevant stakeholder group and adopt mitigation protocols. Users can report incidents via email, chat or by submitting a ticket on the Aurion Support tool. Incidents are automatically escalated based on "Incident" problem type to Level 3 support. Incident reports are sent to client stakeholders once the incident has been mitigated and a fix is in place. We also offer a follow-up analysis meeting to propose security enhancements.
Details of Umbraco's processes can be found at: https://umbraco.com/trust-center/compliance-faq/

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

Fighting climate change

Fighting climate change

Aurion is committed to implementing strategies that promote protection of the environment, avoid waste and support sustainable business activities. Our commitment to the local community and environment has been recognised through awards including a commendation from Business in the Community Northern Ireland for Most Responsible Small Business.
Aurion maintains an Environmental Policy, which is reviewed and updated annually by our Board. The policy is aligned with our Business Plan, which focuses on 5 of the UN Sustainable Development Goals, including Infrastructure and Climate Action. Our annual Action Plan documents and tracks progress against each of the 5 Goals per annum. All new staff are required to review our Environmental Policy in their induction, and annual carbon literacy and environmental awareness refresher training is provided to all staff.
Aurion has signed up to the Climate Action Pledge in association with Business in the Community Northern Ireland. This helps us to benchmark our sustainability initiatives and provides verifiable measures for reductions in greenhouse gas emissions, energy use, resource consumption and waste.
We have a number of internal initiatives in the area of sustainability that are incorporated into our business policies as part of our ISO 9001:2015 accreditation. These include a cycle to work scheme for all staff with tax incentives, and regular CSR activities targeted at supporting the local environment and community, including volunteering with local charity, Storehouse Belfast.
Additional initiatives to improve the sustainability of our business include turning off lights/equipment when not in use, installing smart monitoring in our heating system, using energy-efficient hardware, etc. We design our solutions to minimise excess data usage/storage, thereby reducing energy consumption, e.g. compression of images/video, commissioning hosting plans that scale up/down to minimise over-capacity, etc. We reduce paper usage by adopting digital tools/documents as standard. We recycle obsolete hardware/furniture with local charities.

Pricing

Price
£26,250 a licence a year
Discount for educational organisations
No
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at rebecca.mcclarty@aurionlearning.com. Tell them what format you need. It will help if you say what assistive technology you use.