VORBOSS LIMITED
Managed IT Services
Managed IT Service provides structured end user IT support and incident management through a ticketing service desk. Buyers receive priority based response targets, troubleshooting and resolution for common workplace issues, optional proactive device monitoring and management, and tier aligned security and backup tooling with reporting and operational governance where required.
Features
- Ticket based service desk for incidents and requests
- Priority based support and resolution targets
- Remote troubleshooting and end user support for workplace issues
- Escalation workflow with optional onsite support
- Proactive device monitoring, maintenance and end user management
- Endpoint patching, device management by tier and optional Network Management
- Tier aligned security tooling for endpoints and email
- Backup & Storage support capability
- Proactive Service reporting and operational reviews
- Operational IT support for common applications and end user access
Benefits
- Optimise user productivity through more efficient and faster incident resolution
- Reduction in downtime with structured prioritisation and escalation management
- Improves service consistency across users and devices
- Reduces repeat issues through proactive monitoring options
- Strengthens endpoint hygiene through managed patching options
- Improves operational visibility via ticket tracking and reporting
- Supports onboarding and change with repeatable support processes
- Alleviates burden and impact on internal IT teams
- Elevate resilience through tightened and enhanced security controls
- Provides predictable outcomes through defined service levels
Architecture roles
Enterprise architect
| £800.00 |
|
| £900.00 |
|
| £1,000.00 |
|
| £1,200.00 |
|
Network architect
| £650.00 |
|
| £700.00 |
|
| £800.00 |
|
Security architect
| £650.00 |
|
| £700.00 |
|
| £800.00 |
|
Solution architect
| £650.00 |
|
| £700.00 |
|
| £800.00 |
|
| £1,000.00 |
|
| £1,200.00 |
|
Cyber security roles
Cyber security audit and assurance
| £700.00 |
|
| £900.00 |
|
Cyber security governance and risk management
| £600.00 |
|
| £700.00 |
|
| £800.00 |
|
Cyber security monitoring
| £550.00 |
|
| £600.00 |
|
| £700.00 |
|
Cyber security incident response
| £650.00 |
|
| £800.00 |
|
| £1,000.00 |
|
Cyber security vulnerability management
| £500.00 |
|
| £650.00 |
|
| £800.00 |
|
Cyber security secure design
| £600.00 |
|
| £800.00 |
|
| £1,000.00 |
|
IT operations roles
Command and control centre manager
| £400.00 |
|
| £500.00 |
|
| £600.00 |
|
| £800.00 |
|
End user computing engineer
| £450.00 |
|
| £500.00 |
|
| £550.00 |
|
| £600.00 |
|
| £700.00 |
|
IT service manager
| £350.00 |
|
| £600.00 |
|
| £700.00 |
|
| £1,000.00 |
|
Incident manager
| £500.00 |
|
| £800.00 |
|
Infrastructure engineer
| £500.00 |
|
| £550.00 |
|
| £650.00 |
|
| £800.00 |
|
| £1,000.00 |
|
Infrastructure operations engineer
| £500.00 |
|
| £550.00 |
|
| £650.00 |
|
| £800.00 |
|
| £1,000.00 |
|
Service desk manager
| £350.00 |
|
| £600.00 |
|
| £700.00 |
|
| £1,000.00 |
|
Service transition manager
| £350.00 |
|
| £600.00 |
|
| £700.00 |
|
| £1,000.00 |
|
Product and delivery roles
Delivery manager
| £500.00 |
|
| £600.00 |
|
| £800.00 |
|
Programme delivery manager
| £1,000.00 |
|
User-centred design roles
Technical writer
| £600.00 |
|
| £800.00 |
|
Non-mandatory Standards and certifications
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ISO/IEC 27001 certification
-
Yes
-
Who accredited the ISO/IEC 27001
-
Perry Johnson Registrars, Inc. (PJR) with UKAS accreditation
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ISO/IEC 27001 accreditation date
-
Thursday 15 June 2023
-
What the ISO/IEC 27001 doesn’t cover
-
Outsourced development is excluded from this certificate as Vorboss do not outsource any software development activities. This is included in our SOA.
-
ISO 28000:2022 certification
-
No
-
ISO 9001 certification
-
Yes
-
Who accredited the ISO 9001 certification
-
Perry Johnson Registrars, Inc. (PJR) with UKAS accreditation
-
ISO 9001 accreditation date
-
Thursday 15 June 2023
-
What the ISO 9001 doesn’t cover
-
There are no exclusions from this standard.
-
Quality management systems (QMS)
-
Yes
-
CSA STAR certification
-
No
-
PCI certification
-
No
-
Cyber essentials
-
Yes
-
Please provide your Cyber Essentials Certificate Number
-
Cf53ff01-b07d-4e91-8afe-1328d7ae7486
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Cyber essentials plus
-
Yes
-
Please provide your Cyber Essentials Plus Certificate Number
-
9d79e4ff-8e7d-4cd8-b606-d204c0b531f0
-
Other security certifications
-
No
Social value
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Section B - Commitment for Future: Delivery
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority
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New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
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Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
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Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
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Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
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Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
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Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
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Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
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Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.
Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.
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Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
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Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
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Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 6: Employment and training: For those who face barriers to employment
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Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
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Working conditions which promote an inclusive working environment and promote retention and progression
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Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
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Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain
Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.
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Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
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Understanding of issues relating to entering the contract workforce
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Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.
Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.
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Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
Service documents
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toby.morgan-grenville@vorboss.com.
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