GOPRO CONSULTING LIMITED

Casedoc Court Case Management

Casedoc is an AI-driven Court Case Management System supporting courts, tribunals and justice bodies. Delivered via a secure private cloud, it provides configurable workflows, automation, advanced reporting and citizen access portal. Casedoc increases productivity, improves transparency, enhances service quality and reduces operational costs for public-sector judicial organisations.

Features

• Automated, configurable workflows supporting end-to-end judicial case lifecycle management
• Integrated collaboration tools enabling faster case handling across justice stakeholders
• Secure citizen portal supporting e-filing, case tracking and outcome notifications
• Role-based access and audit trails ensuring transparency and accountability
• AI-powered search, allocation and automation improving casework quality
• Secure architecture supporting resilient, paperless and time-efficient court operations
• Advanced analytics dashboards tracking performance, capacity and case progression
• Cloud-based, modular platform adapting to legislative and operational change
• Open architecture integrating existing systems for rapid implementation and scalability

Benefits

• Increases court productivity through automated, configurable, rule-based judicial workflows
• Reduces case processing time and operational costs through improved collaboration
• Expands citizen access through secure self-service portals and digital filing
• Improves transparency via controlled access to accurate, real-time case information
• Enhances service quality using AI-driven tools and insight-driven case handling
• Builds trust through reliable, secure and timely digital justice processes
• Supports better judicial decisions through actionable insights and performance reporting
• Lowers total ownership costs through cloud-based, modular system architecture
• Delivers faster return on investment through rapid deployment and onboarding

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lesley@gopro.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

923274073300624

Contact

Lesley Franck
02038079644
lesley@gopro.net

About your service

• Service categories:

  Applications

  Content workflow and management

  • Capture
  • Document

  Content services

  • Enterprise Content Management Applications
  • Content Sharing and Collaboration Applications

  Persuasive content management

  • Website Software
  • Digital Asset Management Applications
  • Digital Adoption Platform

  Enterprise portals and digital workspaces

  • Multi-Audience Portals
  • Integrated Employee Workspaces
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: There are no specific constraints that apply to the service. Maintenance windows are agreed with the customer.
• System requirements: A supported internet browser. Please see section on supported browsers.

User support

• Email or online ticketing support: Yes
• Support response times: Support is available during business hours Monday to Friday. The response time SLAs are provided in the standard T&C.; Extended support hours and enhance SLA are available.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: We provide different support SLAs depending on the selected tier. These are detailed in the service description. ; A technical account manager acts as a single point of contact and will manage support requests from initiation to closure.; For major incidents a dedicated MI procedure applies.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We work with you and help identify the on-boarding services that align with your digital transformation strategy and objectives. On-boarding services often include assistance in user story refinement, configuration support, data migration assistance, super user and end user training.; ; We know one size does not fit all, which is why we offer two scalable approaches:; 1) Rapid onboarding: perfect for small to medium size organisations or teams managing a handful of case types.; 2) Tailored onboarding: for more complex deployments, designed for enterprise level transformations, actively guiding customers through an approach suitable for off-the-shelf solutions aligned to the UK Government Digital Service’s (GDS) best practice. Our process follows four core phases - Discovery, Alpha, Beta, and Live.; ; Further documentation such as the online WIKI and in-system-guidance helps ensuring that the desired business outcomes are realised quickly.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: At the end of the contract, date is either extracted as XML or as an SQL database. All files are delivered on to a file drive.
• End-of-contract process: The data extraction and delivery is a standard service, where we will work with you to determine which method is most appropriate. This service is provided on a time and material basis unless otherwise agreed at the time of contracting.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The user interface is responsive and supports use on tablet devices.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: The service has an internal web user interface and external web user interface as well as a Rest API
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: Testing is conducted to ensure WCAG 2.2 AA compliance. The service has been tested by a third party and the tests are performed against the use of assistive tools such as Dragon Naturally Speaking JAWS and Magic.
• API: Yes
• What users can and can't do using the API: The solution has a full RESTful API for all system functions that allows other systems or platforms to query, create and edit items in the system (CRUD). The API requires authentication that then defines the role of the service and hence access and system privileges.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Users can customise the solution to an extensive degree through configuration (no code). What can be customised: Case types and lifecycle stages, Workflows and business rules, Fields and lookup lists, Event rules and validation rules, AI agents, Forms and Document templates with 'merge fields', Correspondence templates (letters/emails) with 'merge fields', Roles, permissions and security model, Dashboards and reports, Views, Notifications and communications settings, Retention and classification settings aligned to the Buyer’s policies, Classification, keywords and tags, Guidance based on user context, Custom actions, and more. How users can customise: Authorised administrators use the administration client to add or change case types, workflows, fields, roles, etc. Changes are typically made in a TEST, reviewed and tested, before promoted to PROD. Who can customise: Buyer-nominated system administrators and “power users” (with the right permissions) can make and update configurations. End users can personalise their own views. For complex integrations or data migrations, GoPro provides specialists or give development access to the GoPro Customisation Framework. All customisation activity is permission-controlled and logged for audit. We provide administrator training and configuration standards to minimise risk.

Scaling

• Independence of resources: Each customer has their own tenant with ressources dedicated to the customer. Our solution is delivered as a managed cloud service where capacity can be allocated and balanced dynamically to meet demand. Additional service capacity can be added automatically or on a planned schedule. ; ; Components can run on multiple independent hosts, enabling the platform to shift workloads during planned maintenance and respond to unplanned infrastructure issues, helping to maintain service availability.; ; Storage is provided on high-performance, managed storage capable of sustaining the input/output levels required. Storage performance can be increased (or decreased) by adjusting allocated capacity and performance characteristics.

Analytics

• Service usage metrics: Yes
• Metrics types: A wide set of metrics can be reported in accordance with selected Hosting Package and Service Level Agreement. These include number of support tickets raised by period, ticket age profile, resolution time, service availability, performance against SLA, storage usage, etc.
• Reporting types:
  • Real-time dashboards
  • Regular reports
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Degaussing
  • Physical Destruction / Hardware containing data is completely destroyed

Data importing and exporting

• Data export approach: Users can export bulk data from GoPro (subject to the necessary access permissions and system privileges) as csv. Individual cases and other items can be exported as XML, and data can be exported via our API as json datasets.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats: Json
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: MS Excel

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: The detailed standard SLAs are provided in the standard T&C's for service.; ; The standard availability of the service is 99.9% within normal working hours, but enhanced availability and service level agreements are available and can be tailored to individual customer requirements e.g with specific RTO, RPO and availability.
• Approach to resilience: The service is designed for resilience by default. Each customer environment is deployed in a private, customer-specific cloud environment with zone-redundant architecture within a single region. Geo redundant service is supported as an option. The service is continuously monitored, with automated recovery where possible and operational response when required, ensuring that failures are detected and addressed promptly with minimal impact on users.
• Outage reporting: Outage reporting is provided by means of email alerts, our service portal, and API.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Two factor authentication.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: CyberEssentials
• Information security policies and processes: We operate a certified ISO/IEC 27001 Information Security Management System (ISMS) and follow documented, repeatable policies and processes to protect the confidentiality, integrity and availability of customer and service data.; ; Our information security policy is approved by senior management and is supported by defined processes for risk management, access control, secure operations, incident management, business continuity and supplier security. Risks are assessed on a planned basis and whenever significant change occurs, with treatment actions tracked and reviewed.; ; Information security accountability sits with the ISMS owner / Information Security Officer, who reports into senior management and provides regular ISMS status and KPI updates through management review. We ensure policies are followed through role-based access controls, segregation of duties, audit logging and monitoring, mandatory security awareness training for staff and relevant contractors, and clear consequences for non-compliance. Adherence is checked through internal audits, periodic control testing, and corrective actions tracked to closure.; ; Security incidents are handled via a defined process covering reporting, triage, escalation, containment, investigation, remediation, customer communication where required, and post-incident learning. Third parties are assessed and managed to ensure appropriate contractual security obligations are in place and reviewed.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: We operate a controlled configuration and change management process aligned to ISO/IEC 27001 good practice. Changes are risk-assessed, documented, tested, approved, and fully traceable, with separation of duties and auditable records from request through to release.; ; Changes are raised via a formal change request, impact-assessed (including security and availability) and tested in non-production environments before release to live. We use planned release windows with customer communications where relevant, and maintain rollback procedures to restore a known-good state if needed. Emergency changes follow an expedited approval route and are retrospectively reviewed to ensure learning and control adherence.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Under our ISO/IEC 27001 ISMS we run a risk-based vulnerability process: identify (automated scans, dependency/CVE checks, configuration reviews and periodic pen tests), triage (severity, exploitability, exposure, asset criticality), remediate, verify and record. Critical issues and known exploited vulnerabilities are mitigated immediately and patched typically within 48 hours; high within 7 days; others via planned maintenance. Threat intelligence comes from vendor and open-source advisories, CVE feeds, CERT/NCSC bulletins, hosting-platform notifications, SOC/SIEM alerts, scan results and responsible disclosure reports.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Logging and alerting are configured on the hosting platform and complemented by application-level logging. Logs can be centrally collected and forwarded to a SIEM.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: We follow ITIL-aligned incident management within our ISO/IEC 27001-certified ISMS, with pre-defined runbooks for common events (for example availability, performance, access issues and security events) and a dedicated Major Incident procedure covering escalation, roles and frequent communications. Users report incidents via our service desk and/or phone for Major Incidents. Incidents are logged, triaged, prioritised and tracked end-to-end with auditable records and status updates based on severity.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Scottish Wide Area Network (SWAN)

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 2%
• Between £500,001 and £1,000,000: 6%
• Between £1,000,001 and £2,500,000: 8%
• Between £2,500,001 and £5,000,000: 10%
• Over £5,000,001: 12%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: Wednesday 12 April 2028
• What the ISO/IEC 27001 doesn’t cover: The entire organisation and all activivites incl. development, delivery and ongoing service in scope of the certification.
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 91e53f01-9762-4a6f-ae0b-e7a0dcf1dcd0
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
    • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at lesley@gopro.net. Tell them what format you need. It will help if you say what assistive technology you use.