SOFTWARE ADVANCE LIMITED

Workbie

Workbie is the world’s first AI-powered complete business automation platform designed by experts for your industry that saves time, cuts costs, and keeps everything in sync. We make business automation simple for any industry.

Features

• Team & User Management
• Customers, Sales & Services
• Projects, Jobs & Operations
• Sites, Vehicles & Suppliers
• HR & Workforce
• Integrations & Communication
• Documents, Forms & Reports
• Security & Compliance
• Advanced Business Intelligence
• Automation & AI -AI Suggestions

Benefits

• Easier to manage your entire business from one place
• Every system speaks the same language
• See every report in one clear dashboard
• Work just flows
• Your team always knows what’s next
• Your users and people feel the difference
• Data turns into decisions
• You get time back

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at service@workbie.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

923654760660495

Contact

Allan Smith
07843919664
service@workbie.com

About your service

• Service categories:

  Application Development and Deployment

  AI platforms

  • Search and knowledge discovery

  AI life cycle

  • Data Labeling Software
  • AI Build Software
  • MLOps and Foundation Model Ops Software
  • Trustworthy AI Software

  AI software services

  • Conversational AI Software Services
  • Computer Vision AI Software Services
  • Generative AI Software Services
  • Document AI Software Services
  • Anomaly Detection AI Software Services
  • Personalize AI Software Services
  • Forecast AI Software Services
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Office 365
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None at all
• System requirements: Internet connection required

User support

• Email or online ticketing support: Yes
• Support response times: Our Service Level Agreement is within 30 minutes for a response, A maximum of 4 hours for a fix.; ; We have a full Service Level Agreement document for support.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AAA
• Web chat accessibility testing: We have tested this live with clients and works very well.
• Onsite support: Yes
• Support levels: We offer tiered support services designed to meet varying Buyer needs. Access to support is available via 01942 311113 and service@workbie.com. Our standard service hours are 08:30–18:00, Monday-Friday (excluding Bank Holidays), with extended hours on request.; Incidents are categorised from P1–P5 with tickets triaged within 15 minutes. Response and resolution targets are defined by severity: P1 (service down with financial impact) is acknowledged within 10 minutes and resolved within 2 hours; P2 within 30 minutes and 4 hours respectively; P3 within 2 hours and 24 hours; P4 within 4 hours and 2 days; and P5 within one working day and 5 days.; Standard Support, included at no additional cost, is suited to non-production environments and provides business-hours coverage without a dedicated Technical Account Manager (TAM) or Cloud Support Engineer (CSE). Professional Support offers enhanced responsiveness for production environments, including faster SLAs and access to a dedicated pool of CSEs.; Across all tiers, we provide an all-inclusive support model covering device management, server maintenance, remote and on-site support, supplier liaison, and scheduled maintenance visits. While most issues are resolved remotely to minimise disruption, site visits are undertaken whenever required to fully address operational needs.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: We give them a free audit and then set up the system and give full training afterwards.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: Users can contact us for full data export or are able to export using CSV directly on the platform.
• End-of-contract process: The information is handed over, after which we store the data for six months. All files are then moved to archive storage, which is retained for seven years before being permanently deleted. This is included in the contract price.
• Documentation accessibility standard: WCAG 2.2 AAA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: There is a variation in the layout that ensures it fits correctly across all screen sizes. We also have a native front-end app that can communicate with the web back end.
• Service interface: Yes
• User support accessibility: WCAG 2.2 AAA
• Description of service interface: Our platform includes a ‘Submit FAQ’ Button and provides access to instructional videos.
• Accessibility standards: WCAG 2.2 AAA
• Accessibility testing: We do regular interface testing as we push out updates weekly.
• API: Yes
• What users can and can't do using the API: We can work with the end user of third parties on deployment of the API and data synchronisation can be simultaneous in direction. Users can request changes directly. No limitations given as long as our security protocols are followed.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: We are able to customise the platform to suit exact requirements and create bespoke builds to ensure clients get what they want. This is central to our USP, as we guarantee delivery of the client’s desired outcome.

Scaling

• Independence of resources: Every client is placed on their own individual server. We then ensure the server has sufficient resources to handle the required load and bandwidth.

Analytics

• Service usage metrics: Yes
• Metrics types: Full metrics on users information. We also allow AI to extract reports and data needed form the database tables.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CREST-approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: A third-party destruction service
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: On the platform there is the functionality to manually export data.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats:
  • CSV
  • Other
• Other data import formats: Any major common sources

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Downtime in any given calendar month vs Credit Given:; ; < 99.90% 3% of Recurring Fees; < 99.80% 5% of Recurring Fees; < 99.70% 7% of Recurring Fees; < 99.60% 10% of Recurring Fees; < 99.50% 12% of Recurring Fees; < 99.40% 15% of Recurring Fees; < 99.30% 17.5% of Recurring Fees; < 99.20% 20% of Recurring Fees; < 99.10% 20% of Recurring Fees
• Approach to resilience: Our software service is built with a strong focus on resilience to ensure high availability and data integrity. We utilise ISO 27001-certified data centres, which adhere to strict security and operational standards aligned with all aspects of Cloud Security Principle 2: Asset Protection and Resilience. To safeguard against data loss and system failures, we implement hourly backups and snapshots, ensuring that your data is consistently preserved.; These backups are stored across multiple geographically distributed data centres, providing redundancy and mitigating the risk of service disruption due to regional outages or technical failures. This multi-datacentre approach ensures that even if one data centre experiences issues, your data and access to our service remain secure and uninterrupted.; By combining ISO 27001-certified infrastructure, frequent backups, and a multi-datacentre strategy, we deliver a highly resilient, secure, and reliable service for our users in full alignment with all aspects of Cloud Security Principle 2: Asset Protection and Resilience. We also allow our users to store our system on their own infrastructure if so preferred.
• Outage reporting: Dashboard and we also send out text messages to clients via our portal.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Workbie tightly controls access to all management interfaces using role-based permissions, strong authentication, and strict account management. Only authorised staff with a valid business need can access administrative tools, and all actions are logged for security and auditing. ; Support channels are also restricted. Customer accounts are verified before we discuss or make any changes, and only approved Workbie team members can access internal support systems. We regularly review access rights, remove unnecessary permissions, and follow the principle of least privilege to reduce risk. These controls ensure that sensitive areas of the platform remain secure and protected at all times.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: CSA CSM version 4.0
• Information security policies and processes: Our Information Security Policy sets out the framework and controls used to protect Workbie software, its users, and all associated information assets. It ensures compliance with legal, regulatory, and contractual obligations, including ISO 27001 and GDPR, while maintaining a secure and resilient operating environment.; The policy applies to all employees, contractors, suppliers, and third parties who access or handle Workbie systems or data. Its objectives are to protect confidentiality, integrity, and availability; prevent unauthorised access or misuse; maintain business continuity; and ensure compliance with relevant standards.; Security governance is delivered through our ISO 27001-aligned ISMS, overseen by the Chief Information Security Officer and supported by the Information Security Team and Data Protection Officer. The CISO reports to the Board and leads the Information Security Steering Group, ensuring effective risk management, policy oversight, and annual review.; Compliance is maintained through mandatory training, role-based access controls, multi-factor authentication, entitlement reviews, internal audits, vulnerability scanning, penetration testing, and continuous monitoring.; All security incidents and non-conformities are logged and investigated through our incident-management process, with corrective and preventive actions implemented and reported to senior management to ensure continual improvement.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: All system configurations must be documented, reviewed, and approved before implementation. Changes to business management software including updates, patches, or customisations require formal requests, risk assessment, and authorisation by designated managers. ; Testing in a controlled environment is mandatory prior to deployment. Emergency changes must be logged and reviewed post-implementation. Version control and audit trails are maintained to ensure accountability, traceability, and compliance. Unauthorised changes are strictly prohibited. ; We always deploy to a development server with full testing with the client before proceeding to deployment to the live working environment. This is usually done out of hours to minimise disruption.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: We actively monitor our system for potential threats using firewall alerts, system logs, and security notifications. When a vulnerability is identified, we assess its severity by reviewing the risk, impact, and likelihood of exploitation. ; High-risk issues are prioritised and patched immediately, usually within 24 hours, with medium and low-risk updates deployed as part of our regular maintenance cycle. We keep our software and servers up to date, and any critical updates are tested and rolled out quickly to minimise disruption. Our process ensures threats are identified early, assessed properly, and resolved through fast and effective patch deployment.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: Systems are continuously monitored using firewall alerts, access logs, activity reports, and automated security tools to identify unusual or suspicious behaviour. When a potential compromise is detected, we immediately investigate to confirm the issue, assess its impact, and contain any risk, whilst identifying which clients it has affected. ; High-priority incidents are acted on immediately, with initial response within minutes and full remediation started as soon as the cause is understood. We document all findings, take corrective action, and apply additional controls if needed to prevent recurrence. Our monitoring process ensures that threats are spotted early and handled quickly and effectively.
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: Workbie users can report incidents through our built-in ticketing system or by contacting us directly by phone. ; Once an incident is logged, we triage it, assign a priority level, and follow predefined steps for common issues to speed up resolution. Each incident is tracked from start to finish, with regular updates provided to the user through the ticket system. ; When the issue is resolved, we document what happened, the fix applied, and any follow-up actions needed. Users receive a full incident report for their records, ensuring transparency and helping prevent similar issues in the future.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We provide full, unrestricted access to our platform. However, we prefer to guide clients through the process, as much of what we offer can be customised and tailored to meet specific requirements. These bespoke features cannot be fully demonstrated through a free trial without client input.
• Link to free trial: Www.workbie.com

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 10%
• Between £250,000 and £500,000: 12.5%
• Between £500,001 and £1,000,000: 15%
• Between £1,000,001 and £2,500,000: 17.5%
• Between £2,500,001 and £5,000,000: 20%
• Over £5,000,001: 25%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2022 certification: No
• ISO 9001 certification: No
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Elavon
• PCI DSS accreditation date: Wednesday 3 January 2024
• What the PCI DSS doesn’t cover: Everything covered
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 98b364ac-d99b-4c38-a301-5dbad7fbd0dc
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
    • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
    • Advertising of supply chain opportunities openly and to ensure they are accessible to a diverse range of businesses, including advertising all subcontracting opportunities on Contracts Finder
    • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
    • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Measures to involve local stakeholders and/or users in design (e.g. in the design of services, systems, products or buildings)
    • Plans for positive actions with community groups.
    • Measures for making facilities used in the delivery of the contract available for community groups, education or training
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Plans to respond flexibly and adapt approaches to community engagement and initiatives
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Creation of employment opportunities particularly for those who face barriers to employment, such as prison leavers, care leavers and/or who are located in deprived areas, and for people in industries with known skills shortages or in high growth sectors
    • Delivery of training schemes and programmes to address any identified skills gaps and under-representation in the workforce for the contract (e.g. prison leavers, care leavers, kinship carers, disabled people)
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Introducing transparency to pay and reward processes
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce
    • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Other measures to offer development opportunities for the target cohort(s) in the contract workforce
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at service@workbie.com. Tell them what format you need. It will help if you say what assistive technology you use.