Peopletoo

Digital Ecosystem

Digital technologies including cloud are creating a wealth of opportunities. We support Local Authorities to develop a 'digital ecosystem' that identifies where smart digital can be applied to improve performance and efficiency. We provide discovery production of business cases with associated ROI, prototyping then support development or procurement and implementation.

Features

• Digital discovery alongside operating model re-design
• Digital solution prioritisation to support strategic objectives, delivering ROI
• Alignment of enabling/disrupting trends to service objectives strategy
• Prototyping solutions
• Business case development, smart-sourcing, establishing effective governance and controls
• Developing digital ecosystem and translating solutions into iterative delivery
• Identify, design and implement digital and cloud solutions
• Operational and digital application and benefits realisation

Benefits

• Independent assessment of opportunities to leverage digital and cloud technology
• Rapid strategy development and opportunity prioritisation
• Articulate benefits, costs and risks of adopting digital/cloud services
• Fast deployment, business case driven efficiencies, cashable savings
• Collaborative approach ensuring co-ownership and sustainability of solutions
• Knowledge transfer/up-skilling of in-house resources and capability development
• Analyse applications and workloads which are suitable for cloud

£700 to £1,650 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@peopletoo.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

923668191329830

Contact

Kate Warboys
0115 8240040
procurement@peopletoo.co.uk

Planning

• Planning service: Yes
• How the planning service works: Our planning services include user research, business analysis, prototyping, solution design and implementation that are focused on meeting user and business need, combining this with an approach that ensures the complexity of the services and local demographics are always fully considered and understood. We work with internal teams to review the current operating model and to develop a detailed digital transformation programme. We assess the current digital performance, whether existing technologies are sufficient and where key opportunities exist. We then identify and outline where innovative digital and cloud technologies can be applied to improve process, increase efficiency and reduce cost, as well as detailing what the options are in terms of solutions. Once we have assessed the existing service delivery model and the current use of technology we outline the options for increased use of digital. We prioritise these options in terms of return on investment (ROI) and ease of implementation. We produce a detailed business case and then a roadmap/plan for implementing these digital and cloud-based solutions. We can then support design and development or procurement and implementation to ensure that the benefits are fully realised.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: In relation to our Digital Ecosystem offering, we can provide training to employees for new digital and cloud solutions that are implemented to promote user adoption and optimise usage of the new technologies. We work with your organisation to provide training, mentoring and coaching which we can deliver both formally, and informally on the job, through embedding ourselves in client teams. We have a variety of training solutions at our disposal that can be specifically tailored to the programme requirements. We have a proven, tried and tested methodology for training which is replicable across different systems/solutions. We utilise a mixture of tools and methods and combine this with our expertise to ensure any new or revised processes are adopted and embedded. Example training approaches in relation to our Digital Ecosystem offering have included: • Large-scale workshops outlining available functionality and the best way to utilise the new solution • Online training solutions delivered through video conferencing for remote or distributed teams. • Tailored one-to-one training sessions bespoke to user need and development need • We have always created user guides as a leave behind or a tool for new starters, which have been received very well by our clients.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Following the design of the digital ecosystem, Peopletoo produce a detailed roadmap to support implementation of solutions, including a migration plan to move services to or between cloud platforms. We provide advice, strategy and planning services to support implementation of the solutions and cloud migration and to ensure benefit are realised. Included in this plan will be timescales, the size, scale and complexity of the change, the risks and activities required to support the change initiative along with key milestones, quick wins and longer-term recommendations. We will design a migration approach which is bespoke to our client. Our programmes are delivered with regular stakeholder engagement, communications, and feedback sessions to ensure that the project is meeting service needs and aligns to objectives and priorities. This also supports knowledge transfer to internal teams and promotes co-ownership of the project. We then support internal teams with delivery of this migration plan. Our support various from 'light touch' critical friend approach to responsibility for full implementation of migration of the solutions, During the migration we ensure testing is taking prior and post migration to measure benefits. Our support will ensure the achievement of the required business outcomes and benefits of the transformation.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Prior to identifying the key digital and cloud solutions that can support service delivery and release efficiencies, we perform quality assurance and performance testing on the current systems. This allows us to establish the key opportunities to better utilise technology. We ensure all business, technical and performance requirements are clearly understood and compare this to current system usage, outlining further opportunities for improved use of digital and cloud technology. Our standard approach to QA and performance testing focuses on four core areas: Speed - Determines whether the system can respond quickly enough to meet the need of the service Scalability - Determines maximum user load the system can handle and whether this is suitable Suitability - Determines whether the system used has all necessary functionality and truly meets the needs of the service Stability - Determines if the application is stable under varying loads. As above, this allows us then to identify where digital, cloud-based solutions should be implemented to better support the service and deliver ROI. We work with internal teams to implement these solutions and to realise the associated benefits such as streamlined processes, enhanced service delivery and increased efficiency, delivering substantial cashable savings.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We will work with you to find the most suitable hosting for your needs. We have good relationships with a number of platform vendors . We also have expertise with configuring Amazon AWS services. For UK specific hosting we have a good working relationship with a selected few vendors but can work with any vendor.

Service scope

• Service constraints: Helpdesk support available within office hours Mon-Fri 08:30-17:30 (not including Bank Holidays)

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email support available within office hours Mon-Fri 08.30-17:30 (not including Bank Holidays)
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We provide a range of support levels tailored to user needs. Helpdesk support available within office hours Mon-Fri 08:30-17:30 (not including Bank Holidays). Minimum response time of as little as 30 minutes. We provide a Business Support Manager to operate your contract and ensure our service levels are kept, and that you have regular dialogue with our team to ensure you are getting the service you require.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Wellbeing

  Fighting climate change

  We have a policy to always take the greenest available ( public) ; transport options available. ; ; All staff are home based so there is very little commuter journeys ; taken- any travel is for site visits or the bi -monthly meetings. ; We use Recycle 4 Charity for all our printer consumables. ; www.recycle4charity.co.uk

  Tackling economic inequality

  Whenever we are on site or need to purchase materials/equipment ; or for our subsistence we have a policy to buy local and wherever ; possible, from local suppliers rather than national suppliers. ; For the nature of this project we will, as far as is appropriate to ; support the project objectives priorities local transport solutions and ; focus on the most deprived areas.

  Wellbeing

  Peopletoo have various health and wellbeing measures in place to ; support staff. The wellbeing officer overseas the policy and has input ; into appraisals and 1-1's as appropriate. As part of all our ; supervisions we have a ‘Temperature Check’ to see how we’re ; generally doing/feeling. ; ; This behaviour flows through with all our clients and partners. ; Formally the organsiation offers Vitality private health care – ; supporting staff with their physical and mental health. ; It should also be noted that the company has bimonthly away days ; which involves an overnight stay and a social meal out. This ensures ; that we have a level of all company down time and connection ; together every 8 weeks

Pricing

• Price: £700 to £1,650 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at procurement@peopletoo.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.