AGILENT TECHNOLOGIES LDA UK LIMITED

Agilent Alissa Clinical Informatics Platform

Designed to improve operational excellence in molecular pathology, clinical genetic labs, and research labs, Agilent Alissa Clinical Informatics Platform streamlines your data analysis and variant assessment workflows-providing first-class support from raw reads to draft reports.

Features

• Variant prioritisation
• Flexible workflow
• NGS and microarray interpretation
• Rapid report generation
• Collaboration platform
• Internal knowledgebase
• Molecular and structural variants
• Panel, exome, genome interpretation
• Germline and somatic testing
• Database connectivity

Benefits

• Automated processing
• Rapid report generation
• Flexible workflow creation
• Shorter TAT
• Multisite collaborations
• Maintain database of variants
• 24/7/365 support
• Support for variety of genomic testing

£14,000 an instance a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk_tenders@agilent.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

923684218213359

Contact

UK Tenders
0345 7125292
uk_tenders@agilent.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: No known constraints.
• System requirements: Standard web browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response is within 8 hours. Average first reply is 3.69 hours, with 65% of requests having a first reply within 1 hour.; ; Online ticketing support is WCAG 2.0 standards. (https://www.zendesk.com/company/policies-procedures/accessibility/)
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Alissa Interpret has only one support level - it is a full clinical grade support process. We have teams of engineers, bioinformaticians, and scientists capable of supporting different aspects of customer needs.; ; All support costs are included in the base license fee.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: We set up accounts and keys. Once access has been provisioned we provide training via a series of online webexes detailing functionality, how to build workflows, and how to generate reports.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: If the contract is ended, the customer will contact our clinical-grade support team. This team will pull all data and return it to the customer in a parseable format.
• End-of-contract process: If the contract ends the clinical support team will, at the customers request, export the database and return it to the customer. The account will then be archived at which point no access will be allowed.; ; There is no cost associated with ending the contract.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: We offer a public (free) and a paid API service. Both can be used to connect the platform to a LIMS or other services. API can be set up by the user together with our team of experts or entirely managed by our team (if requested). ; The API provide automation and a streamline workflow of data traffic inbound and outbound
• API documentation: Yes
• API documentation formats: PDF
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Build Custom Workflows using APIs, Report Templates, Additional VCF Parsers.; ; Simple customisation can be done in hand with our professional services team via a quick conversation about user needs. More complex customisation will require a project with a scope of work.

Scaling

• Independence of resources: Each account is maintained on a separate server, and therefore all accounts operate independently and are shielded from usage demand surges.

Analytics

• Service usage metrics: Yes
• Metrics types: Usage statistics are provided every 3 months, split into numbers of samples tested at different panel sizes. This allows for accurate tracking of usage and billing
• Reporting types:
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Data can be exported by the user at any time by using the graphic interface. Large data export could be requested our support team who will export the data in a parseable format.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • Txt
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • VCF
  • BED
  • BAM

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: As a clinical grade SaaS, Agilent gives all possible efforts towards ensuring service availability. Any downtime required for updates is communicated in advance and typically scheduled after business hours. ; ; Any unexpected downtime is managed by our incident management process and aims at restoring the service with the shortest delay.; All infrastructure components are redundant, reducing drastically the downtime. Many components are self-healing, removing human reaction time from the downtime.
• Approach to resilience: All infrastructure components are redundant, reducing drastically the downtime. Many components are self-healing, removing human reaction time from the downtime.
• Outage reporting: We have official support email communication channels to ensure we can rapidly reach all users on our database.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: SAML integration with customer identity system
• Access restrictions in management interfaces and support channels: Users can have different roles. Roles can be defined and maintained on the platform (e.g. An 'admin' user role can only have access to the user management tables)
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: 2-factor authentication can be enabled upon request.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS United Kingdom Ltd
• ISO/IEC 27001 accreditation date: 5/6/2017
• What the ISO/IEC 27001 doesn’t cover: We cover all controls listed in ISO 27001
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 16/12/2019
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: None
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO13485

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ITIL; ISO13485
• Information security policies and processes: All procedures are described in our ISO27001-certified Information Security Management System (ISMS)

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We have a change management process requiring changing documentation to be able to track the changes applied to the different components.; ; When a change is requested, it is reviewed by a member of the DEVSECOPS team, applied, and verified by a peer.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Vulnerability notifications are reviewed by DEVOPS and Development teams. The review allows the assessment of the threats.; ; Third party server packages are patched as soon as a fix is released.Application vulnerabilities are fixed and deployed in patch releases every quarter.; ; Our sources of information are: SAST, DAST, Penetration tests, CVE publications.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We use AWS guard duty to monitor our network log. Unusual activity triggers an alarm. All uploaded files are scanned for malwares. When an anomaly is detected a mail is sent to devsecops team which takes action to verify if the anomaly still occurs and appropriate measures if required. Actions are taken immediately after an alarm has been triggered.
• Incident management type: Supplier-defined controls
• Incident management approach: When an incident is detected or declared, a ticket is opened, cause is investigated and corrective measures are taken to restore functionality or security, the action is then reviewed in the weekly meeting.; Users report incidents via our ISO13485 clinical-grade support email that is monitored 24/7.; Incident reports are shared upon request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Fighting climate change:

  Fighting climate change

  Since Agilent’s creation in 2000, the company has reported on its progress in reducing energy, waste, water, and CO₂ emissions every year. Since 2014, Agilent has reduced its scope 1 and 2 CO₂ emissions by 22%, even as the company has continued to grow. In October 2021, Agilent committed to go net-zero by 2050. Agilent has been ranked top 3 in Barron's America's 100 Most Sustainable Companies for the last three years. Our full sustainability statement can be found at https://www.agilent.com/about/companyinfo/sustainability/2020-Agilent-CSR.html
• Covid-19 recovery:

  Covid-19 recovery

  In response to COVID-19 Agilent an established Enterprise Risk Management Program that incorporates Business Continuity Plans (BCPs) for all our critical activities, risk assessments, and crisis-management protocols. We successfully activated this structure from the beginning of the initial outbreak of COVID-19, with teams meeting at the country, function, and enterprise levels. Our executive staff continues to meet regularly to monitor activities and discuss plans addressing all aspects of managing Agilent’s response to the pandemic.; Agilent is committed to providing a safe environment for our employees, their families, and the communities in which we operate. Initially we asked our 16,000 employees to work at home where possible to reduce transmission risks and to keep them safe. Many employees have now returned to the office based on local conditions and in line with global approvals under our return to office process. For those employees still working at home, we want our employees to work from home safely and comfortably, and they are authorized to purchase additional equipment if needed.; More details can be found at https://www.agilent.com/about/COVID-19/en/company-statement.html.
• Tackling economic inequality:

  Tackling economic inequality

  Agilent's worldwide community programs tangibly demonstrate the company's values and commitment to corporate citizenship. Around the world, we contribute through the Agilent Technologies Foundation, company grants, employee volunteerism, public policy and community partnerships in the areas of science education and workplace giving campaigns.; In 2020, we gave over $9 million through the Agilent Technologies Foundation and Agilent Technologies Inc. In addition, our employees generously shared their time, talents and donations. ; Together, the company and our Foundation support research grants; science, technology, engineering and math (STEM) initiatives for students from underrepresented communities; matching gifts to charities, universities and hospitals; workplace giving campaigns; employee volunteerism opportunities; and more.; More details at https://www.agilent.com/about/companyinfo/sustainability/2020-Agilent-CSR.html
• Equal opportunity:

  Equal opportunity

  Agilent has a longstanding commitment to diversity and inclusion and believes that a wide variety of perspectives yields richer results for customers, partners and employees. Agilent recognizes the potential of every employee and continues to strive to make Agilent's values a true part of the company culture. Agilent has been recognized by Forbes as one of America's Best Employers for Diversity 2020, and by the Great Place to Work Institute (GPWI) as a 2020 Best Workplace in Biotechnology and Pharmaceuticals. GPWI also honored China and Singapore on their list of Asia’s Great Places to Work.; Agilent is also listed on the UK best places to work - https://www.greatplacetowork.co.uk/workplace/item/4550/Agilent+Technologies
• Wellbeing:

  Wellbeing

  Agilent's culture is based on innovation; trust, respect and teamwork; and uncompromising integrity. Added to these are speed, focus and accountability to meet customer needs and create a culture of performance that draws on the full range of people's skills and aspirations.; Agilent is regularly recognized by external organizations for its culture as well as its practices around processes and people. Agilent UK is certified a ‘Great Place to Work’ and was ranked #15 in UK's Best Workplaces for Wellbeing 2022 (Large companies). More details at https://www.greatplacetowork.co.uk/workplace/item/4550/Agilent+Technologies

Pricing

• Price: £14,000 an instance a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: If necessary we can provide a time-limited evaluation space for a customer to test an agreed number of samples, with full support from our technical experts.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at uk_tenders@agilent.com. Tell them what format you need. It will help if you say what assistive technology you use.