enCircle Solutions Ltd.

WAG 2.2 AA Website Accessibility Compliance Widget

Achieve accessibility compliance with the quickest and most cost effective method available in the marketplace today. Using Equalweb's cutting edge technology based on unique AI algorithms we can help you make your website and all your digital content accessible without modifying your code.

Features

• Almost instant WAG 2.1 AA Compliance
• Single click accessibility options
• Zero code compliance
• Cost effective accessibility
• Multilingual support
• Popular CMS support
• ADA Compliance
• EN 301549 Compliance

Benefits

• AI accessibility widget will keep your website accessible year round.
• Ensures your website will reaches full compliance
• Low overhead WAG 2.1 AA compliance
• EN 301549 Compliance

£1,278.00 to £50,000 an instance a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@encircle.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

923690783370984

Contact

Darren Woods
08449910109
gcloud@encircle.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: None
• System requirements: Computing platform

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We aim to respond to questions immediately but always within 4 hours.; ; Standard working hours: Monday-Friday 9:00 to 17:30. ; ; - P1 Critical (Service unavailable, or >70% users affected and no workaround): Immediate response, 1hr fix.; - P2 Major (Service degraded >30% users affected, difficult or no workaround available) : 1hr response, 2hr fix.; - P3 Medium (Component or module malfunction, simple workaround available) : 2hr response, 2hr fix.; - P4 Minor (Service request, feature enhancement, how to): 4hr response, 8hr fix.; ; NOTE: Weekends, public holidays and out of hours support available at additional cost. Elapsed times based on working hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: Custom font sizes, high contrast options, screen reader compliant.; ; Keyboard Accessibility:-; Move focus to the next element [tab]; Move focus to the previous element [shift] [tab]; Move focus from messages* [up arrow] or [down arrow] ; Move focus to the next section** [F6]; Move focus to the previous section*** [shift] [F6] ; Take action or "click" on buttons [space]; Take action or "click" on links [enter]; Close windows, menus or the message field [escape] ; ; *Using a screen reader, you may need to toggle the virtual cursor.; **If using in a browser, use .; ***If using in a browser, use .; ; Reading messages ; Press [F6] to move to the message window. ; Press [up arrow] or [down arrow] to navigate between individual messages. ; Or use any of these keys:; ; • [page up] or [page down] to move up or down.; • [home] to go to the oldest message.; • [end] to go to the most recent message.; • [space bar] to scroll through messages.; ; Interact with messages; Press [F6] to move to the message window. ; Press [up arrow] or [down arrow] to navigate between messages.; When focused on a message, press [tab] to scroll through items.; Press [enter] to select.
• Onsite support: Yes, at extra cost
• Support levels: We provide comprehensive managed services to ensure the smooth running of cloud systems and software. Our team of experienced staff have an obsessive approach to support, ensuring end users are delighted by the services they are consuming. We support both buyer services and third party services provided by companies such as Microsoft, Memset, Amazon and Google (to name just a few). Private cloud / hybrid hosted solutions are also supported, e.g. where client support teams are over capacity or lacking experience in the particular software or service in question. We provide Open Source software support, including code audits and quality assurance, vulnerability assessment and monitoring. We provide an educated interface between clients and third party organisations, ensuring prompt communication and resolution of bugs, problems and known errors.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Through online or onsite workshops and training sessions.
• Service documentation: No
• End-of-contract data extraction: We provide encrypted extracts of data to end users as needed during and at end of service contract.
• End-of-contract process: No additional costs, all off-boarding requirements are included in the price.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Responsive screen sizes presenting menus and elements in different structures.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Web based interface through standard browser. Workflow items, interaction logging and monitoring.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: NV Access screen reader has been thoroughly tested with end users.
• API: Yes
• What users can and can't do using the API: Web services WSDLs, SOAP and REST available.
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Services are configurable and customiseable by each client and hosting on separate VMs or on-premises private clouds. For core changes and enhancements, regular user groups are formed to reach consensus.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Equalweb

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Through standard web interfaces.
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.98%
• Approach to resilience: Multiple web clusters, firewalls and WAFs
• Outage reporting: Email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Username or password
• Access restrictions in management interfaces and support channels: Via SSH keys
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 17/06/2015
• What the ISO/IEC 27001 doesn’t cover: 11.1.6 Delivery and loading areas (We are a virtual organisation).
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Management procedures form part of integrated management system conforming to ISO 27001, with internal and external audits to ensure policies and procedures are up to date and implemented.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Strict change governance through ISO 2000 and ITIL procedures
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Each system component is monitored for known vulnerabilities and patched immediately with relevant roll back procedures in place.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Data breach and intrusion detection, responded and disclosed immediately
• Incident management type: Supplier-defined controls
• Incident management approach: ITIL and ISO 2000 procedures.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are founded on the core ethic of Earth Care. All decisions are considered through the lense of climate change and how we can help increase biodiversity and reduce emissions. We have recently published our Carbon Reduction Plan which crystalises the efforts we have been taking over the past 20 years to support climate action: https://www.encircle.co.uk/our-net-zero-commitment-and-carbon-reduction-plan/ One of our core ESGs is to support the Permaculture Association of Britain, who are a registered charity promoting education and networking between local groups, supporting a groundswell of change within society.

  Covid-19 recovery

  enCircle understands that the Covid-19 pandemic has exacerbated existing economic and social challenges and created many new ones. We will work to aid the recovery of our local community and economy, especially through volunteering and work opportunities, community support and by developing new ways of working. We are looking to recruit a new apprentice to work on our service desk, as our most recent apprentice has recently moved onto a new role within the company. We will signpost this opportunity for someone that has lost their job throughout Covid-19, where possible. We offer our staff paid leave on top of their existing holiday allowance, to support volunteering within their local communities. As a contingency measure, and as part of DevSecOps best practice, employees will be cross trained in various functions to ensure that adequate cover is provided in different roles. To build the resilience of local SMEs, we will purchase supplies and services from them such as IT equipment and consumables where possible. We will continue to provide discounted services to charities and non-profits which provide mental health and social value such as the UK Permaculture Association and mindfulness and meditation organisations such as RIGPA.

  Tackling economic inequality

  One of our three core ethics is "Fair Share" which equates to improving economic equality wherever we can. At enCircle we ensure all our staff are paid fairly and well above the living wage. We intentionally recruit from a diverse range of ethnic and educational backgrounds, and being a virtual organisation we do not discriminate on geographical location. We have always strived to provide opportunities to young people via work experience and apprenticeships. Our most recent member of the enCircle team came to the UK as a refugee at the age of 11, speaking no English. We will continue to positively discriminate and recruit young people from least privileged backgrounds to address the imbalance in our society and help tackle economic inequality.

  Equal opportunity

  Although an SME, we pride ourselves on our diverse workforce and strive to nurture our team. We maintain an Equality and Diversity Policy to promote the equality of opportunity within our company and all business activities, reviewed annually to ensure compliance with best practice. The policy outlines the Directors’ responsibilities, our recognition of the protected characteristics as per the equality Act 2010 and our commitments as an organisation to eliminating direct or indirect discrimination, harassment of victimisation. enCircle implement our policy and procedures by: Monitoring and auditing data. This is a longer-term measure involving the collection of data about existing employees, job applicants, job offers, etc. to assess whether or not our policy is working. This data will be collected via an equality monitoring form, providing during the recruitment process. The training of staff. A comprehensive training programme will be delivered so enCircle employees understand their responsibilities under the policy. Equal opportunities training will be provided in a variety of ways which may include sessions at induction, e-learning and vocational training. Regular refresher training sessions will be provided to reflect any changes in legislation. Working closely with our employees to ensure that they feel comfortable within their working environment. We will make reasonable adjustments to working practices, equipment and premises, where appropriate. All employees will be provided help and encouragement to develop their full potential and utilise their unique talents. Staff are encouraged to discuss their development and training needs through a process of regular support and annual appraisals. All staff are encouraged to pursue areas for development, including through internal promotion.

  Wellbeing

  Our HR department is responsible for managing our organisations capital to meet overarching business objectives; from attracting and retaining talent to guaranteeing the interests and wellbeing of our employees. Our HR Department will work in line with all UK HR regulations including The Age Discrimination and Employment Act, The Occupational Safety and Health Act and Equal Employment Opportunity laws, to name a few. enCircle are currently developing a ‘People and Culture Policy’ that will help develop and integrate our people and culture strategy, which delivers a productive, engaged, and harmonious workplace. This strategy includes: Defining core organisational values (Earth Care, People Care and Fair Share) Identifying people priorities (Mental health, family, and community) Prioritising equality, diversity, and inclusion Developing values-based recruitment processes Focussing on heath, wellbeing, and resilience Developing and embedding values-based leadership competencies Promoting a no-blame culture and embedding a ‘Resolution Policy’ to replace our discipline and grievance processes We also implement the following wellbeing initiatives, and ensure they are a pillar of our overall employee engagement and benefit strategy: We offer flexible working to ensure a healthy work life balance. Meditation and Mindfulness resources, providing employees with tools and resources such as Online Mindfulness-Based Stress Reduction (MBSR) to support themselves. Tangible rewards and memorable experiences such as instant recognition/feedback, mentoring programmes, training schemes, etc. Regular continuous professional development (CPD) and personal development review (PDR) meetings will act as an opportunity for staff to highlight any challenges they are facing and for enCircle to implement the appropriate support or to signpost the member of staff to the appropriate mental health services, where necessary.

Pricing

• Price: £1,278.00 to £50,000 an instance a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: All functions

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gcloud@encircle.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.