Blue Lights Digital


COUNTER is an ecosystem of OSINT, WEBINT, SIGINT and Cyber Ops capabilities. Our solutions are designed to capture, acquire, identify, analyse and assess intelligence & investigations data for operators, analysts and investigators. Offering many levels of capability with service and support available from UK security cleared employees and expert partnerships.


  • Transfer/receive evidence intelligence up to 5TB of data securely
  • Easy to deploy to capture & collect information and evidence
  • Interoperability via API to search, locate and link information
  • Specify target names, tags, brand names, alias or personas
  • Specify and analyse nick names, pseudonyms and associations
  • Comply with CPIA, RIPA and Disclosure
  • Lock down sensitive investigations by role, team or department
  • Prevent ‘blue-on-blue’ or compromise by auto-matching and alerting
  • Qualified and expert staff to assist deployment and data capture
  • API can be provided into your own intelligence system


  • Streamlined & automated analysis saving manual investigation time
  • Understand the threats and risks to your organisation or agents
  • Understand your targets, victims and assign personas as a fingerprint
  • Prevent criminals countering or attacking your systems & tactics
  • Connect via HTTPS using SSL/TLS via personas and VPNs
  • Observe targets in action and understand their behaviour
  • Use the gathered information for operational risk evaluation
  • Use the gathered information to improve investigations and intelligence
  • Use Artificial Intelligence to connect dots analysts might miss
  • Automated collection runs 24/7 & can be scaled massively


£1,000 to £2,000,000 a licence a year

  • Education pricing available
  • Free trial available

Service documents

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G-Cloud 13

Service ID

9 2 3 8 5 4 9 9 2 8 5 0 6 4 7


Blue Lights Digital Claire Stanley
Telephone: 07847258384

Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
Campaigns require a discovery exercise to assure the correct strategy for a deception operation is in place. This includes an audit of current architecture, an assurance exercise to assure the deployment of any clients or APIs are lawful and parallel services can be protected from collateral intrusion.
System requirements
  • HTTPS Access via SSL/TLS1.3
  • Presentation to secure gateways
  • A communication channel such as slack, signal or IM

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Toolset is Fresh Service.
SLA's available are 1 hr - 8hr - next business day response.
We have dedicated e-mail and chat channels available 24/7.
Service options include 24/7 human support available Service Desk or remote.
Mon - Fri 9-5 Service Desk or remote support.
Automated bot support available on chat channels only.
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
None or don’t know
How the web chat support is accessible
Our Web chat services are built in Intercom. Intercom allows for chat-e-mail and attachments to be sent by policy managed services within this third party plug in. These services are subject to security postures.
Web chat accessibility testing
None. Available on request.
Onsite support
Yes, at extra cost
Support levels
Support is on a reasonable endeavour basis and is included in our pricing.
Dedicated 'operational' support can be provided under our standard day rates for an investigating officer.

Technical developers can be provided to assist with: data modelling; Data integration; Data Parsing; Data migration; API build; software integration; Network integration and automation under our standard day rates.

Deception architects are available for design, build and operate functions for your deception campaigns.
Support available to third parties

Onboarding and offboarding

Getting started
Onsite training is available along with Deception Ops awareness courses.
Service documentation
Documentation formats
  • HTML
  • ODF
  • PDF
End-of-contract data extraction
Any deception instances can be notated by legal agreements between the company and the client. All data can be deleted if deemed lawful to do so,
No data is retained by Blue Lights Digital unless requested to do so. This storage may incur further charges available on request.
End-of-contract process
A contract can be done per campaign. Campaigns are varied due to the adversary faced.

Using the service

Web browser interface
Application to install
Designed for use on mobile devices
Service interface
User support accessibility
None or don’t know
Customisation available
Description of customisation
React to threats when they have been detected with automated and manual responses. Run Deception Operations (DecOps) to manipulate your adversaries’ path through the kill-chain and redirect them away from valuable information and assets. Responses can be pre-programmed, delivered by operators and analysts, or handled by artificial intelligence modules.


Independence of resources
Load balancing. Clients can be allocated reserved instances for on demand scaling.


Service usage metrics
Metrics types
Transaction by user, client to domain.
Reporting types
Reports on request


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Counter craft, CobWebs, Trapdoor, MarketScape

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Protecting data at rest
Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data is exported by .Doc, .CSV .PDF in e-mail or parsed by XML via an API.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • PDF
  • XML
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Availability of less than 99.95% but equal to or greater than 99.0% is guaranteed by a 10% service credit for failure to meet SLA.

Availability less than 99.0% is guaranteed by a 30% service credit for failure to meet SLA.
Approach to resilience
We utilise elastic load balancing, computing clusters, autoscaling and cloud flaring (DNS obfuscation) to add resilience to our cloud environments.
Outage reporting
Email alerts to users.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Access to the Threat Finder system is limited by identity Access Management to known and vetted users only. Password and Username. Further security credentials can be added at an additional charge.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
  • Other
Description of management access authentication
IP Whitelisting

Audit information for users

Access to user activity audit information
You control when users can access audit information
How long user audit data is stored for
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
How long system logs are stored for

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance approach
Through Cyber Essentials and NCSC cloud principles.
Information security policies and processes
We use a shared responsibility model between customers and Blue Lights Digital. We operate, manage, and control the components at the operating system layer down to the physical security of the servers in which the services are provided (including updates and security patches), other associated application software, as well as the configuration of firewalls.

It is possible to enhance security and/or meet more stringent compliance requirements by leveraging technology such as host-based firewalls, host-based intrusion detection/ prevention, and encryption which can be requested by our clients at additional charges.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Any changes to our systems are first managed by impact and risk assessment. Any changes to architecture, software or network access is tested within a development environment before release to production. A production snapshot is available for roll back.

Security assessment is managed through in house pentesting an testing procedures. External pen testing is subject to additional charges.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
As part of our Cyber Essentials programme we practice identifying, classifying, remediating, and mitigating vulnerabilities.

We use vulnerability scanners to identify known vulnerabilities, such as open ports, insecure software configuration, and susceptibility to malware. For unknown vulnerabilities, such as a zero-day attacks we rely on updates to our vulnerability scanners, such as OWASP ZAP. Vulnerability testing is also part of our test automation processes.

Correcting vulnerabilities involves the installation of a patch, a change in network security policy, reconfiguration of software, or educating users about social engineering.

We are active members of OWASP, CISP and Black Hat communities.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We license SiteLock TrueCode Static Application Security Testing (SAST) for source code analysis. Also known as "white-box" testing. TrueCode finds common vulnerabilities by analysing 100% of the source code in our applications without actually executing them and adds critical layer of security by protecting our web applications.

Our SAST is automated to send alerts if a breach or malware is detected.
Incident management type
Supplier-defined controls
Incident management approach
The activities within our incident management process include:
Incident detection and recording
Classification and initial support based upon known errors and new events
Investigation and analysis
Resolution and record
Incident ownership, monitoring, tracking and communication

We report on incidents with a full disclosure policy to ensure any impact can be contained and a resolution is satisfactory to the end user.

Incident reports are provided by e-mail to the end user.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Covid-19 recovery

Covid-19 recovery

Tackling economic inequality

Tackling economic inequality

Equal opportunity

Equal opportunity





£1,000 to £2,000,000 a licence a year
Discount for educational organisations
Free trial available
Description of free trial
10 days on OSINT Trials. Subject to shared tenancy hosting.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.