Sundown Solutions Ltd

Project Shyrka - Private, Safe & Secure ChatGPT for Public Sector - AEMSP

Project Shyrka®, the cutting-edge solution that revolutionizes how businesses leverage AI-powered conversations with their data. It harnesses the full potential of Microsoft cognitive services and OpenAI’s ChatGPT 4, all within a secure and controlled environment. Say goodbye to data privacy concerns and hello to a new era of intelligent communication.

Features

• Private, Secure & UK Soverign ChatGPT4 access
• Real-time 24/7 365 Service Desk Support
• Tailored to suit the business vertical
• Secure communication aid delivering integrated information
• Swift on-boarding time for typical use cases
• GB Patented technology

Benefits

• Totally owned & controlled by the customer
• No minimum or maximum user cap
• An almost infinte amount of use cases
• Different personas for different use roles
• ISO27001, ISO9001 & Cyber Essentials PLUS Certified Platform
• 100% Sovereign UK hosting
• 100% Sovereign UK supply chain
• All code created, scanned, assessed and monitored witin the UK

£0.99 to £106.90 a licence a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@sundownsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

924002807126792

Contact

Tony Boyle
07973747850
tony@sundownsolutions.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: You can integrate this into any current electronic app, web page or environment
• Cloud deployment model: Private cloud
• Service constraints: Planned maintenance periodically - dependant on patching cycles - full notice given
• System requirements:
  • Internet Connected Devices
  • Known instructions for rule creation

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response with 15 minutes for Sev A; Response within 4 hours for Sev B
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: Full online chat directly to UK Based staff 24/7 365
• Onsite support: Onsite support
• Support levels: During the delivery of any solution, the Sundown team provide full Hyper-Care support during the entire life of the Managed Service. In all circumstances, we use one flat mechanism, 24/7 365 coverage for every customer that buys our service.; ; The dedicated resources are also backed up by our extensive T2 & T3 Technical Operations function which delivers support 24x7 ensuring all issues are resolved in a timely manner.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a full on-boarding guide and process that walks the customer through the entire process.; ; We also work with the customer in real time during the on-boarding.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Data can be extracted by CSV file and the whole DB can be given to the customer on request if required
• End-of-contract process: The transfer of data via CSV or DB is included in the cost - the customer just needs to choose the format they wish to receive their information in.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None, full fidelity between both Desktop and Mobile experiences across ALL devices including Amazon Kindle (Silk Browser)
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The API can be used for integration by the customer to retrieve other information for other systems and partners - this allows customers to use real time data for analytic and system integration purposes.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Tested with JAWS screen readers
• API: Yes
• What users can and can't do using the API: The API can be used by any registered customer via RESTful APIs
• API documentation: Yes
• API documentation formats:
  • HTML
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Complete look and feel and also capable of customising inputs for their own localities.; ; Customers can provide their own guidance to enhance the rule set as they require it.

Scaling

• Independence of resources: We provide a true multitenant environment with full data and resource partitioning

Analytics

• Service usage metrics: Yes
• Metrics types: We provide full usage metrics and reporting which also provides real-time Covid19 Tracking.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Customers can export their data using Excel, APIs, RESTful interfaces and also request a physical copy via USB (encrypted) disk
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • SQL
  • RESTful API
  • Text String
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Direct SQL Attach
  • RESTful API

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
• Other protection between networks: Protected by SecureWithin upon request
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Our SLA is 24/7 365 with the following criteria:; ; Severity 1 – Response within 4 hours; Used for important cases, that require an immediate fix. The definition of a sev 1 can be termed as:; “All users, cannot get to, access or use some of their data”; ; Severity 2 – Response within 8 hours; Used for standard issues that require investigation; “Some users, cannot get to, access or use some of their data”; ; Severity 3 – Response within 3 days; “Usually a request for information, training, or infrastructure work”
• Approach to resilience: The primary infrastructure is hosted within UK Azure Datacentres; ; More data is available upon request
• Outage reporting: We utilise our public dashboard, social media presence and email alerts including resolution reports

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
• Access restrictions in management interfaces and support channels: Separate management accounts for vetted and cleared staff only - more info available upon request
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QEC
• ISO/IEC 27001 accreditation date: July 2020
• What the ISO/IEC 27001 doesn’t cover: All Sundown services in scope
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials PLUS
  • ISO 27001
  • ISO 9001
  • Azure Expert MSP
  • Microsoft Advanced Specialisations

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are ISO27001 and CE+ accredited, and have policies for Information and security governance, Business Continuity Plans, Cultural awareness, Risk Management as well as Personal and Physical security.; ; These are enforced and checked using the relevant technological devices where possible (Checkpoint firewall logs, server logs, pen testing) and all instances are reported to the responsible member for that area - in the main reporting directly to line managers and then CTO - and ultimately to the CEO (SIRO)

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We use a development operations model and standard CAB meetings for code drops and artefact alterations which must first go before the CAB board and be agreed by the CTO - all versions and artefacts are tracked through SharePoint versioning and audit controls within TFS and Visual Studio online:; ; Code —Code development and review, version control tools, code merging;; Build —Continuous integration tools, build status;; Test —Test and results determine performance;; Package —Artefact repository, application pre-deployment staging;; Release —Change management, release approvals, release automation;; Configure —Infrastructure configuration and management, Infrastructure as Code tools;; Monitor — Applications performance monitoring, end–user experience.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We put all interfacing traffic through a professional WAF; ; Our CE+ certification as a base line for Penetration testing plus Internal Nessus scan monthly on all products and services as well as Nessus OWASP scans against all sites.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We utilise scanning on the wire via firewall vendor contracts - more infomration available upon request; ; Alerts or incidents raised go through our 24/7365 service desk covered by SLA:; ; Severity1 – Response within 4 hours - Used for important cases, that require an immediate fix.; Severity2 – Response within 8 hours - Used for standard issues that require investigation; Severity3 – Response within 3 days - Usually information, training, or infrastructure work
• Incident management type: Supplier-defined controls
• Incident management approach: All "anomalies" are reported to our 24/7 365 service desk - usually via email if picked up on scan. ; ; We have a tiered SLA approach to these rules and react accordingly. ; ; Users can call the same mechanism using the help desk number to report incidents. ; ; Incident reports are provided no later than 10 working days after the incident - these are delivered via email.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Sundown approach to cloud services leverage energy-efficient infrastructure that significantly reduces carbon footprints compared to traditional IT setups. By utilising advanced virtualisation technologies, we minimise physical hardware requirements and energy consumption. Our commitment to sustainability is further demonstrated through our use of renewable energy sources and cooling efficiencies in our data centres, ensuring that our operations contribute to the global effort of fighting climate change. This not only aids in reducing environmental impact but also aligns with public sector goals to promote eco-friendly technologies.

  Covid-19 recovery

  In the wake of COVID-19, our cloud solutions empower remote workforces by providing robust, scalable, and secure online platforms that facilitate efficient remote operations. We offer tools that enhance collaboration and productivity, supporting public sector entities as they adapt to new ways of working. Additionally, our cloud infrastructure allows for rapid scaling and flexibility, essential for responding to health emergencies and fluctuating demands, thus aiding in a smoother recovery from the pandemic.

  Tackling economic inequality

  We are dedicated to tackling economic inequality by promoting access to technology across various socioeconomic groups. Our cloud services support a range of economic activities, enabling small and medium-sized enterprises (SMEs) and non profits to access high-quality IT resources at a reduced cost. By offering tiered service options and training programmes, we facilitate technological empowerment and skill development, contributing to economic resilience and equality.

  Equal opportunity

  Our commitment to equal opportunity is reflected in our approach to service provision and employment. We ensure that our services are accessible to all public sector organisations, regardless of size or location, promoting digital inclusion. Our recruitment and staffing policies are rigorously fair and inclusive, supporting a diverse workforce that brings a wide range of perspectives and ideas to our operations, thereby enhancing innovation and service delivery.

  Wellbeing

  Recognising the importance of wellbeing, our cloud solutions aim to improve the work-life balance by offering flexible, user-friendly tools that reduce operational stress. Our services ensure data security and reliability, which in turn decreases workload and anxiety for IT staff within public sector organisations. Moreover, by enabling teleworking, our cloud platforms help organisations support their employees' mental and physical health by offering them more control over their work environments.

Pricing

• Price: £0.99 to £106.90 a licence a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Full 28 day free trial of service including on-boarding

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tony@sundownsolutions.com. Tell them what format you need. It will help if you say what assistive technology you use.