UNIwise Education Services Ltd

Digital Assessment Platform - WISEflow

WISEflow is a proven cloud-based service that manages the complete digital assessment and feedback lifecycle across a wide range of assessment types and formats. WISEflow helps universities streamline the assessment process for students and the assessment workflow process for academics and administrators, ensuring consistency, improved feedback and raised student satisfaction.

Features

• End-to-end workflow support for digital assessment
• Advanced authoring tool including 50+ different question templates
• In-built invigilator monitoring, including AI visual and audio proctoring capabilities
• Advanced marking tool with support for moderation and feedback
• Supports double-blind marking and external reviews of moderation
• Accessibility support-compliant platform
• Use our public API for your own integrations
• Modules for Essay, MCQ, Sciences, Oral, Practical exams, Closed &Open-book
• Integrates with your SAML2 authentication, Turnitin licence and SITS, LMS
• Assessors can provide inline annotation, audio & summative/cohort-wide feedback

Benefits

• Transform, standardise and control workflows for onsite and remote assessments
• Drive greater efficiency and streamline assessment practices
• Meet student expectations of timely, transparent and meaningful assessment/feedback
• Deliver secure, reliable online assessments at scale, on-site or remotely
• Transform and unite faculty marking and feedback practices
• Encourage breadth, creativity and personalisation of assessments
• Integrate assessment workflows and data with educational institution system infrastructure
• Minimise exam stress; enable BYOD assessments from anywhere
• Encourage academic integrity with proprietary and integrated tools

£5 to £12 a user a year

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at James.bennett@uniwise.eu. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

924243361967354

Contact

James Bennett
+46702215073
James.bennett@uniwise.eu

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: The service is continually monitored through www.status.wiseflow.net and planned maintenance is only scheduled for two releases a year with no service disruption.
• System requirements:
  • Supports the last three editions of Windows
  • Supports the last three versions MacOS
  • Supports Respondus LockDown browser for Windows 10 and later
  • Supports Respondus LockDown browser for MacOS/X 10.15 and later
  • Supports Respondus LockDown browser for iPads iOS 12.0 and later
  • Supports two latest versions; Chrome, Safari, Firefox, Opera, Edge
  • Supports BYOD and institutions' own managed devices and PCs
  • Support for mixed offline and online delivery and marking
  • Workflow support for most common marking schemes in the UK
  • For WISEflow core, only a computer, browser and internet needed

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times are 8am-5pm UK time on working days for functional and incident queries and 24/7 for critical incidents. There is always a DevOps contact on call.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AA or EN 301 549
• Web chat accessibility testing: UNIwise utilises Zendesk for web chat. Zendesk does voluntary auditing to the WCAG standards and follows WCAG 2.1 AA where applicable.
• Onsite support: Yes, at extra cost
• Support levels: WISEflow’s Service Management is based on ITIL v. 2 in regard to Incident, Problem, Change and Release management. In connection with operations, UNIwise is responsible for second level support for the entire solution and subsequent error corrections performed by subcontractors.; ; WISEflow has an integrated support centre which is updated continuously. Through the support center users can:; - report errors, problems, or irregularities; - find answers to problems that have already been solved; - find best practices and guides; - view the status of reported requests or inconveniences; ; UNIwise offers Technical Support for the institution’s appointed contacts as follows:; ; Support Desk (phone): GMT 9.00 – 17.00 (Friday 8.30 - 16:00); Support Desk (email): GMT 9.00 – 17.00 (Friday 8.30 - 16:00); Support Desk (live chat): GMT 8.00 – 17.00 (Friday 8.30 - 16:00); Emergency Phone (A & B incidents outside of office hours): CET 17.00 – 08.00 ; ; The UK support team is situated in Manchester. Additional on-the-ground support staff are located in Denmark, Norway and Sweden. ; ; The support described will be included with the license costs.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: UNIwise employs comprehensive processes to onboard customers, whether they are starting a pilot or undergoing a major roll-out of WISEflow, using Prince II methodology. Our implementation consultants have all worked within a Higher Education exams or learning technology capacity ensuring customers benefit from real-world experience. During the planning stage, our team of consultants will support customers to identify project structure/stakeholder roles, key objectives & success criteria including timelines and guide on any integration aspirations. Once a project has started and the customer is in the onboarding phase, we configure our solution for a perfect organisational fit and commence user training in line with an agreed schedule. Our Training is supported by extensive online support materials and access to our support team in the UK as well as providing customers with access to user groups, best practice communities and conferences. During the lifetime of the project, we facilitate regular project meetings with customers to ensure that their objectives are being met and the master plan can be tailored if required. In the final transition phase, we support the evaluation of the project and prepare the customer for further roll out with the support of a dedicated Account Manager.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Data extraction or deletion is included in the Service Level Agreement at no additional cost.
• End-of-contract process: Instititutions' data can be extracted (by UNIwise or by the institution via the API), returned and deleted at the end of the licence period on request. Otherwise, data will be deleted after a period of time after the end of the licence period as per legislation on data retention.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: WISEflow has a responsive design carried out through HTML5 so there are no differences between the desktop and mobile services. Students can access their assessment player through a mobile or desktop device and academics and teachers can give feedback, marks and grades utilising either a mobile device or a desktop/laptop regardless.
• Service interface: No
• User support accessibility: WCAG 2.1 AA or EN 301 549
• API: Yes
• What users can and can't do using the API: WISEflow exposes a full suite of REST endpoints for pushing data into WISEflow, fetching data from WISEflow and controlling the state of users and flows. Furthermore it provides Webhooks whereby you can subscribe to real-time changes on key actions.; ; https://europe-apidocs.wiseflow.net/#
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Logos and roles in WISEflow can all be customised. The license administrator can customise the support site to carry the institution's own 1st level support contact information. The institution will connect to WISEflow through a customised URL. Customers can also customise WISEflow system event email notifications as well a range of other assessment related settings.

Scaling

• Independence of resources: WISEflow is built on a highly scalable architecture and with thorough use of caching of both files and database objects. This makes malicious attacks more difficult to carry out and, should they happen, less severe, as it demands a much more complex attack structure to affect the core system. All pages displayed before login are static and do not affect the databases if set under heavy bombardment from swarms or botnets, thus making it very hard to put WISEflow out of service.

Analytics

• Service usage metrics: Yes
• Metrics types: Through an online real-time dashboard accessibly directly in the solution.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: All data can be exported in .csv files.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • .json
  • .xls
  • .pdf
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • .json
  • QTI formats
  • .xls
  • .pdf
  • .mp4 and video formats
  • .mp3 and audio formats
  • Students can hand in materials in their own desired formats

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.90, assured by independent validation of assertion
• Approach to resilience: Available on request
• Outage reporting: WISEflow has a public dashboard displaying current uptimes or outages. Should there be an outage, all customers are sent email alerts upon discovery and again when the service is back in full operation.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Users are authenticated through Shibboleth SSO under the eduGain federation with the multifactor authentication required by their institution. Users can also be generated in the system with their email as username and a self-defined password as well as with a timed access token link as well Microsoft Azure login.
• Access restrictions in management interfaces and support channels: Restricted to licence administrators.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications:
  • ISAE 3402
  • ISAE 3000

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: UNIwise complies with ISO 27000 and ISAE 3000 family standards.
• Information security policies and processes: UNIwise commits itself to yearly ISAE 3402 audits moving forward.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: WISEflow uses a procedure for versioning that follows a branching model based on the Gitflow model. This secures correct versioning of code in regards to features, releases and hotfixes, consistency of deployed versions of WISEflow on different environments and that the underlying server setup follows the code version of WISEflow in supportive manner.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: When developing new features or offering new services in regards to WISEflow, it is important that IT security and related risks are addressed. This should be done when new developed solutions are scoped and determined, according to the procedure for product development, or when new services is sanctioned by management. All new (or heightened existing risk as consequence of new development or service) must be documented in risk log, presented for and sanctioned by management. The risk log must be revised periodically, and at least once a year, in order to secure its correct state of WISEflow and its effectiveness.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: An incident submitted by a customer starts the IM-flow. Because we only do Second Level Support it is only the Customer's designated Licence administrator who is allowed to contact the UNIwise Customer Service. The Support team follows the ITEL description. This description is used to make sure that the team answer the customers within a recent and the expected time. Moreover, the description ensures the Support team and the customer have matching expectations about the processing time on the incident. Each category has a description, an example, response time, internal escalation, and external escalation which needs to be followed.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: WISEflow’s Service Management is based on ITIL v. 2 in regards to Incident, Problem, Change and Release management. In connection with operations, UNIwise is responsible for second level support for the entire solution and subsequent error corrections performed by subcontractors.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Through the digitalisation of paper-based assessments, reduction or eradication of the need for students to travel to examination centres (by enabling distance education) and by reducing or removing the need to build new examination centres, WISEflow is part of a wider movement to address climate change.

  Tackling economic inequality

  By allowing universities to scale up the number of students they educate through the use of WISEflow digital assessment, students previously unable to relocate to where the university is can study there. This means that all education from all educational establishments can be made available to all students.

  Equal opportunity

  As WISEflow is a system which is accessible and designed to be used with BYOD and can be used either on-site or outside of exam halls. As such, use of it lets students who cannot participate in standard examinations still sit examinations.

  Wellbeing

  WISEflow is a platform which lets students participate in exams on their own terms and have feedback returned quickly - two major causes of stress and anxiety in students.

Pricing

• Price: £5 to £12 a user a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: By emailing the contact person on this G Cloud contract, you can obtain a trial license with a walkthrough of all core features in WISEflow.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at James.bennett@uniwise.eu. Tell them what format you need. It will help if you say what assistive technology you use.