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VIRTUAL EDGE LIMITED

Microsoft 365 Security Configuration & Support

Virtual Edge provides security configuration and operational support for customer-owned Microsoft 365 environments. We help organisations securely configure Microsoft 365 security features to reduce cyber risk, improve resilience, and support compliance. Customers retain ownership of all systems, data, and subscriptions. The service does not include hosting or monitoring.

Features

  • Secure Microsoft 365 security baseline configuration
  • Identity and access security configuration support
  • Exchange Online security configuration guidance
  • Microsoft Defender for Office 365 configuration support
  • Email threat protection and anti-phishing setup
  • Secure access and authentication configuration
  • Security alert configuration and tuning support
  • Security posture review and improvement guidance
  • Security policy alignment and documentation
  • Ongoing Microsoft 365 security configuration support

Benefits

  • Reduces email and identity-based cyber threats
  • Improves Microsoft 365 security posture
  • Strengthens preventative security controls
  • Improves visibility of security risks
  • Supports compliance and audit readiness
  • Reduces likelihood of phishing attacks
  • Maintains customer ownership and control
  • Improves confidence in Microsoft 365 security

Pricing

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dileepa.gamage@virtualedge.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 2 4 8 7 7 1 1 8 8 6 4 7 6 0

Contact

VIRTUAL EDGE LIMITED Dileepa Gamage
Telephone: 02084344655
Email: dileepa.gamage@virtualedge.co.uk

About the service

Service categories

Cloud Support Services

Security Services

  • Security risk management
  • Security design

Service scope

Service constraints
Service is delivered remotely, primarily from the UK, with additional remote support resources where appropriate. Any overseas-based support staff operate under UK management, UK GDPR-aligned processes, and contractual confidentiality obligations. Customers must own and maintain their Microsoft 365 tenant and licences. Virtual Edge does not provide hosting, security monitoring, or penetration testing. Internet connectivity is required. Support hours and response times are agreed at call-off.

User support

Email or online ticketing support
Yes
Support response times
Support requests are acknowledged during UK business hours, typically within one working hour. Response and resolution targets are agreed at call-off based on service scope and criticality. Out-of-hours support may be provided by prior agreement for priority security issues. Requests received outside business hours are logged and responded to on the next working day unless otherwise agreed.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Virtual Edge provides flexible Microsoft 365 security support levels aligned to customer needs and agreed at call-off. Standard Support includes remote security configuration support during UK business hours, incident advice related to Microsoft 365 security configuration, and ongoing guidance to improve security posture. Enhanced Support includes faster response targets, priority handling, scheduled security reviews, and proactive configuration guidance. Pricing is provided as a monthly fee based on tenant size, licence usage, and required response levels. Customers are supported by a dedicated cloud security engineer, with optional technical account management to support service oversight and continuous improvement.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
Yes

Architecture roles

Security architect
Role level UK Rate Offshore Rate
Security architect £850.00 £550.00
Lead security architect £1,050.00 £750.00
Principal security architect £1,250.00 £900.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £800.00 £550.00
Senior solution architect £950.00 £700.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £750.00 £500.00
Senior technical architect £900.00 £650.00

Cyber security roles

Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £550.00 £350.00
Lead cyber security incident response £700.00 £500.00
Principal cyber security incident response £850.00 £650.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £600.00 £325.00
Lead cyber security vulnerability management £750.00 £475.00
Principal cyber security vulnerability management £800.00 £625.00

IT operations roles

IT service manager
Role level UK Rate Offshore Rate
IT service analyst £550.00 £300.00
IT service manager £700.00 £400.00
Senior IT service manager £850.00 £550.00
Head of IT service management £1,000.00 £650.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £700.00 £450.00
Major incident manager £900.00 £600.00

Product and delivery roles

Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £600.00 £400.00
Delivery manager £750.00 £500.00
Senior delivery manager £900.00 £650.00

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2022 certification
No
ISO 9001 certification
No
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Cyber essentials plus
No
Cyber Essentials Alternative
None of the criteria
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dileepa.gamage@virtualedge.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.