Creative Networks

Microsoft 365 Backup

Creative Networks provide Office 365 Backup from Datto. Datto SaaS Protection is a comprehensive backup and recovery solution with integrated advanced threat protection. Datto SaaS Protection can quickly secure clients with streamlined onboarding and allow them to protect, control and easily recover from malicious events.

Features

• SOC 2 Type II audit Compliance and HIPPA compliance support.
• At rest, data encrypted using industry standard 256 bit (AES-256).
• In transit, SaaS Protection employs TLS 1.2 encryption.
• Account admins can assign additional administrative roles to delegate management.
• Automated daily point-in-time backups, Frequency 3X Daily, 8 hour intervals.
• Add current users and back up new users automatically.
• Automatic archiving of deprovisioned users.

Benefits

• Data is easily recovered, secured, and protected using best practice.
• Secure second location to retrieve data in seconds.
• Backup of all key apps in Office 365 (Sharepoint/OneDrive/Exchange Online).

£4.00 to £5.00 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aj@creative-n.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

925247459475974

Contact

Azeem Javed
03303337337
aj@creative-n.com

Planning

• Planning service: Yes
• How the planning service works: Creative Networks provide planning services for cloud hosting and software implementation. This includes thorough business analysis, solution design tailored to your needs, and robust security architecture to safeguard your data and operations.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We deliver comprehensive training, tailored to the needs of users. We provide clear guidance on set up and configuration as well as best practice. Through practical demonstrations and hands-on exercises, users gain confidence in using the software effectively. We also offer instruction on troubleshooting common issues and addressing security concerns. Our goal is to empower users with the knowledge and skills they need to maximise the benefits of software and ensure a smooth and secure authentication experience.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: As an IT Managed Service Provider (MSP), we assist buyers in migrating to the cloud or between cloud services. Our process begins with evaluating the current IT infrastructure, including authentication systems and security measures. We then develop a comprehensive migration plan tailored to the buyer's needs, considering factors like data sensitivity and compliance. Next, we seamlessly deploy in the cloud, ensuring integration and minimal disruption. Data migration is handled with care to maintain integrity and security. Thorough testing verifies functionality, followed by user training sessions. During the transition, we offer ongoing support for a smooth experience. Continual monitoring and optimisation enhance performance and security. Overall, our expertise ensures a successful transition to the cloud.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We assist buyers in conducting quality assurance and performance testing to ensure optimal functionality and reliability. Our approach begins with thorough planning, identifying key performance metrics and testing criteria. We then execute rigorous testing procedures, simulating real-world scenarios to assess performance under various conditions. This includes testing authentication speeds, system response times, and scalability. Through meticulous analysis of test results, we identify any potential issues or areas for improvement, providing actionable insights to enhance performance and reliability. Our goal is to ensure we meet the highest standards of quality and performance, providing buyers with a robust and dependable authentication solution.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security incident management
  • Security audit services

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide comprehensive support for cloud hosting and software services. Our support encompasses all aspects of deploying, managing, and optimising software within cloud environments. Firstly, we assist in the initial setup and configuration of your software, ensuring seamless integration with existing systems and applications. Throughout the deployment process, our team offers guidance and expertise to address any challenges and ensure a smooth transition to the cloud. Once your software is operational, we provide ongoing support and maintenance to optimise its performance and reliability. This includes monitoring system health, troubleshooting issues, and implementing necessary updates and patches. Additionally, we offer proactive guidance on best practices for using your software effectively, as well as training for administrators and end-users to maximise its benefits. In the event of any issues or concerns, our support team is readily available to provide assistance and resolve issues promptly. We understand the critical role that your software plays in securing access to cloud resources, and we are committed to delivering the highest level of support to ensure the success of our clients' cloud hosting and software services.

Service scope

• Service constraints: There are no constraints to this Service.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Support response times - 08:30 - 18:00 Weekdays, excluding Bank Holidays. Out of hours support available where necessary. 30 minutes to 8 hour response dependent on priority call, P1 - 30 mins, P2 - 1 hour, P3 - 4 hours, and P4 - 8 hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 A
• Web chat accessibility testing: We have not conducted any testing of web chat accessibility with users employing assistive technology.
• Support levels: End-user training can be provided at an ad hoc cost. We provide a UK based Service Desk for support. Out of hours support is available. Our helpdesk is made up of 1st, 2nd and 3rd Line technical expertise. A Technical Account Manager will be assigned as standard as a part of our standard and premium IT Support, see our pricing schedule and SFIA Rate Card for details.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Datto

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 24/10/2022
• What the ISO/IEC 27001 doesn’t cover: Areas not covered by ISO/IEC 27001 certification include specific business processes unrelated to information security, certain third-party services or suppliers, or compliance with other industry-specific regulations.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  By securely backing up data on cloud servers, it reduces the need for physical storage infrastructure. Cloud-based solutions typically require less energy and physical space compared to on-premises alternatives, thereby contributing to energy efficiency and reducing the carbon footprint associated with traditional data storage methods.

  Covid-19 recovery

  The Covid-19 pandemic highlighted the importance of remote work and digital collaboration. A reliable backup service ensures that crucial business data stored in Microsoft 365 (emails, documents, etc.) remains accessible even during disruptions like the pandemic. This capability supports business continuity efforts, aiding in the recovery process by minimising downtime and ensuring that organisations can continue to operate efficiently, regardless of external challenges.

  Tackling economic inequality

  Access to digital tools and services is crucial for economic participation and empowerment. By safeguarding business data, including communication channels and essential documents, a Microsoft 365 backup service helps small and medium-sized enterprises (SMEs) and underprivileged communities maintain their operations and protect their assets. This resilience can contribute to reducing economic inequality by enabling these entities to compete effectively in the digital economy.

  Equal opportunity

  Data loss or corruption can disproportionately affect individuals and communities with limited resources or technical expertise. By offering a robust backup solution for Microsoft 365, including automated backups and easy data recovery options, businesses and organisations can ensure equal access to data protection tools. This helps level the playing field by mitigating the impact of data-related setbacks and empowering all users to leverage digital platforms without the fear of losing critical information.

  Wellbeing

  Data loss or security breaches can have significant psychological and emotional effects on individuals and organisations. A reliable backup service provides peace of mind by offering continuous protection against data loss, cyber threats, and accidental deletions. By safeguarding sensitive information and preserving digital assets, such as personal files or confidential business documents, it promotes a sense of security and wellbeing among users, reducing stress and anxiety associated with potential data disasters.

Pricing

• Price: £4.00 to £5.00 a user a month
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aj@creative-n.com. Tell them what format you need. It will help if you say what assistive technology you use.