Network Utilities (Systems) Ltd

Barracuda Cloud-to-Cloud Backup

Backup of Office 365 Cloud Data to native Cloud. Backup and restore Teams, Exchange Online, SharePoint and OneDrive for Business.

Features

• Cloud-to-Cloud Backup operates entirely in the cloud (cloud native)
• Setup and start running first backup in just five minutes
• Better performance over traditional network backup
• Instant scalability
• Unlimited usage per user

Benefits

• No software or hardware for user to manage or update
• Multiple copies of users' backup files ensure redundancy and security

£2.50 a user a month

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@netutils.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

925507703600898

Contact

David Bundock
02087833800
frameworks@netutils.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Barracuda Backup - lets you protect against local disasters and data loss by using the cloud to simply and cost-effectively get data off-site. Efficiently replicate data to the Barracuda Cloud, a remote physical backup appliance, a remote virtual backup appliance, or Amazon Web Services (AWS) for off-site protection.
• Cloud deployment model: Public cloud
• Service constraints: No
• System requirements: Office365 licences deployed within the workforce

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Email and online ticketing is responded to within 4 hours Monday-Friday, no response over the weekend. Urgent matters over the weekend should be raised via the phone number provided.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: No
• Support levels: We provide 24/7/365 support on all products and services we provide. Account Managers are aligned to all accounts acting as a single liaison point. At any point throughout the support process we are able to liaise directly with the vendor to escalate resolution of the issue.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Implementation and onboarding is all included as part of our fully managed service. This will include training of administrators in the use of the service.; ; Additional end user training can be purchased but is generally unnecessary.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Currently the export is run per mailbox, onedrive etc - Have 'bulk export' functionality on the product roadmap.
• End-of-contract process: You can export the data, if you decide not to do this the data is purged after the grace period has passed (90 days unless you request deletion of the data before that point).

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • MacOS
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Newly redesigned user interface that is accessible from anywhere with an Internet connection
• Accessibility standards: None or don’t know
• Description of accessibility: Via a web browser on a device with an Internet connection
• Accessibility testing: None as far as we're aware
• API: Yes
• What users can and can't do using the API: The API is used to connect to the Microsoft Office instance and retrieve Office 365 Cloud Data.; The users are unable to make changes via the API.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: The system auto scales based on demand using the public cloud infrastructure.

Analytics

• Service usage metrics: Yes
• Metrics types: Reporting of backup status, health monitoring, and storage statistics. Also audit log and email alerts.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Barracuda Networks, Inc.

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: All data is stored in public cloud with robust security and protection measures in place.
• Data sanitisation process: No
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: User-level restores/exports not supported. This must be completed by an administrator with the correct permissions (you can create custom roles within the system - Restore only for example).
• Data export formats: Other
• Other data export formats:
  • The original format we protected the file in.
  • .ZIP format if you export multiple files at once.
• Data import formats: Other
• Other data import formats:
  • The service is Cloud to Cloud.
  • Uploads from outside of Office 365 are not supported

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Barracuda agrees that you will be able to replicate data to Barracuda Email Protection, if you have purchased the relevant subscription, from Office 365 Exchange Online, OneDrive for Business, or SharePoint, at least 99.9% of the time each calendar month, provided however that downtime or outages related to any server on the Internet, customer premise equipment, transportation of data across the Internet, or any periods during scheduled or emergency maintenance windows; or customer-requested service interruptions are not included within the scope of, and are excluded from, this availability commitment (“Data Backup Commitment”).
• Approach to resilience: Data is encrypted during transmission and at rest, with the platform infrastructure dispersed over multiple geographic locations and public cloud services (AWS and Azure).
• Outage reporting: A public dashboard is available via https://status.barracuda.com; ; Email alerts are also sent as part of the managed service.

Identity and authentication

• User authentication needed: Yes
• User authentication: 2-factor authentication
• Access restrictions in management interfaces and support channels: The user will authenticate by Email address - It is highly recommend that MFA is enabled on the account. This is supported and mandated through the management interface.
• Access restriction testing frequency: At least every 6 months
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: Between 6 months and 12 months
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: Between 6 months and 12 months
• How long system logs are stored for: Between 6 months and 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: QMS International
• ISO/IEC 27001 accreditation date: 08/04/2013
• What the ISO/IEC 27001 doesn’t cover: All areas of information security are covered in the ISO27001, the Information Security Manual can be provided for review if necessary.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All policies are in line with ISO27001; Access control policy; Network access control policy; Anti-piracy policy; Backup policy; Data protection policy; Data security - storage; Data security - disposal; Data security - use of personal data; Data security - it security; Data breach notification policy; E-mail & internet acceptable usage policy; Laptop policy – security; Network systems monitoring policy; Password policy; Remote access and mobile computing policy; Usb memory sticks usage policy; Virus protection policy; ; Policies are formally reviewed at least twice a year with monthly information security management meetings held to review their ongoing suitability and staff adherence to. We record any non-conformances centrally in a register and address directly with staff.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: The organisation defines and maintains configuration and change management of the customers estate. Changes to systems are communicated to all stakeholders with any impactful changes requiring authority from the customer administrator. All changes are undertaken to ITIL standards with both the directly impacted resource and the wider estate tracked both during and post implementation. ; ; The change management process accommodates urgent changes, standard changes, and routinely occurring preapproved changes. The specific change process is made available via the service agreement.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We operate a full 24/7/365 security operations centre which collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using an analytics platform, SIEM, threat intelligence, and individuals. Our service identifies threat-like behaviour in your ours and our customers systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents. The service identifies unpatched and vulnerable services not identified by the 7 day patch and update cycle undertaken within the routine maintenance policy. We also operate a patch and asset management solution that automate patch identification and delivery.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We operate a full 24/7/365 security operations centre which collects, aggregates, and normalises log data from hundreds of sources for AI enabled analysis using an analytics platform, SIEM, threat intelligence, and individuals. Our service identifies threat-like behaviour in your ours and our customers systems such as impossible logins, multi-factor bypass, coordinated attacks, and rogue agents.; ; When an escalated incident requires remediation, our SOC experts are available to provide remediation assistance and advice identifying the threat and removing the risk.; ; Our internal SLA is a maximum 30 minute response time for critical alerts.
• Incident management type: Supplier-defined controls
• Incident management approach: All company systems and client services are monitored for availability (and degradation e.g. high CPU or disk space usage). There is also a remote SOC/ SIEM service used for internal monitoring. These are in operation 24/7/365 underpinned by the 24 hour support desk, manned by experienced, accredited technical staff with access to vendor escalation if necessary. Any incidents are logged in our call management system and become part of our incident management process. Based on our priority/ response time/ escalation matrix and ensures that the correct resource is allocated to speedy technical resolution and timely, regular communication with all stakeholders.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Barracuda Networks' Cloud-to-Cloud Backup service is designed to protect data stored in cloud-based platforms, such as Microsoft 365 and Google Workspace, by providing automated and secure backups. While the primary focus of the service is data protection and recovery, it can indirectly contribute to tackling climate change in the following ways:; ; Reducing Physical Infrastructure; By offering cloud-based backup solutions, Barracuda's service helps organisations reduce the need for physical data storage and on-premises infrastructure. This reduction in hardware requirements can lead to lower energy consumption and decreased carbon emissions.; ; Efficient Resource Management; Cloud-to-Cloud Backup automates data backup and recovery processes, streamlining data management. This can lead to more efficient use of resources and potentially less waste, supporting environmental sustainability.; ; Promoting Remote Access and Collaboration; The service supports secure and reliable access to backed-up data from any location. This can facilitate remote work and collaboration, potentially reducing commuting and associated emissions.; ; Data Resilience and Continuity; By providing robust data protection and recovery, Barracuda's Cloud-to-Cloud Backup helps ensure that organisations can continue operating smoothly in the face of data loss or corruption. This resilience can prevent disruptions and inefficiencies, contributing to more sustainable practices.; ; While Barracuda's Cloud-to-Cloud Backup service is not specifically designed to tackle climate change, its use can indirectly support environmental sustainability through reduced physical infrastructure, efficient resource management, and the promotion of remote work.

Pricing

• Price: £2.50 a user a month
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at frameworks@netutils.com. Tell them what format you need. It will help if you say what assistive technology you use.