Geoxphere
Hub
Hub is a public web portal designed to allow residents to carry out "find my nearest" searches on their property, returning planning information, as well as much more.
It also acts as a geospatial open data download and map discovery portal.
Fully-accessible, it blends to your organisation's brand and colours.
Features
- Find My Nearest
- Open Data
- Map Directory
- Fully Hosted
- `Find My Nearest' - various Channels
- Open APIs (including an address search AP)
- Government Design System
- UPRN
- Address Search
Benefits
- Single Source of data - no data replication
- No installs or updates, Hub is fully hosted and managed
- Fully Accessibility compliant
- Mobile First Design built on GDS
- Easy to use and customer focused
Pricing
£250 a licence a month
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at contact@geoxphere.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 14
Service ID
9 2 5 5 6 5 2 8 5 1 4 2 5 9 6
Contact
Geoxphere
Chris Mewse
Telephone: 02034114544
Email: contact@geoxphere.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- Hub can be used stand-alone or fit into the wider XMAP/QGIS/PostGIS ecosystem offered by Geoxphere.
- Cloud deployment model
-
- Public cloud
- Private cloud
- Service constraints
- Hub is a web applications built in the cloud, and requires only a modern, up-to-date browser to access content.
- System requirements
- FME is desirable but not a requirement.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Within 2 hours.
- User can manage status and priority of support tickets
- No
- Phone support
- No
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
Support for the creation of Hub Channel APIs is provided for free.
General Support for data to Hub Channels, Open-Data and Map Directory is provided for free
Additional work to create new Hub Channels (within the Application) may incur costs. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
We work with customers to establish what data they want/have to publish to Hub Channels for 'Find My Nearest', and guide them through creating the neccessary database tables.
We work with customers to establish what data they want/have to publish to the Open-Data feature of Hub, as well as provide guidance on how to set up connections to data.gov.uk - Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- Data is stored in a Postgres data, so customers have access to either download their data, or we can provide pg_dumps of the data.
- End-of-contract process
-
At the end of the contract customers are given options on how they wish to decommission the service and how/if they want their data returned.
There are no costs associated with the End-of-contract process.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Safari
- Opera
- Application to install
- No
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- The Hub user interface is built on the Government Design System and is fully responsive.
- Service interface
- Yes
- User support accessibility
- WCAG 2.1 AA or EN 301 549
- Description of service interface
- The Hub customers choose the features and channels they wish to share with the public. Once enabled the content of Hub is easy to navigate.
- Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- Hub comes supplied with an accessibility statement, outlining how it has been tested and its scores.
- API
- Yes
- What users can and can't do using the API
-
Hub Channel APIs are based a UPRN or proximity to UPRN. All APIs are Open and can be used by any system/software that can handle Restful JSON services.
Hub can be provided with an Address API which can then be linked into (but limited to) CRMs etc. - API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Customers can log a support ticket and we can advise customers on how they can modify the content (but not the structure) of the APIs
Scaling
- Independence of resources
- Hub is built on autoscaling services, meaning that Hub is built to respond to user demand.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Google Analytics
- Reporting types
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- United Kingdom
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- ‘IT Health Check’ performed by a CHECK service provider
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Data sanitisation process
- No
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
-
The Public can download data from Hub as GML, GeoPackage, GeoJSON or zipped SHP.
Customers of Hub can download/export data in any format they wish - Data export formats
-
- CSV
- Other
- Other data export formats
-
- GML
- GeoPackage
- Shapefile SHP
- GeoJSON
- JSON
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Shapefile SHP
- GeoPackage
- GML
- TAB
- GeoJSON
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- Legacy SSL and TLS (under version 1.2)
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Legacy SSL and TLS (under version 1.2)
Availability and resilience
- Guaranteed availability
- 99.9% uptime, with any updates being carried outside of business hours.
- Approach to resilience
- Our cloud software and services run on high availability virtualised servers. Each hardware node gives a 99.999% up-time. In turn, each component of our services operate in a load-balanced environment, giving resilience should one node fail. We have active monitoring services in place that constantly assess web services and node performance. They automatically restart services should an issue be identified. Should services fail and no automatic recovery is possible, the load balancer takes the affected node out of the loop and redirects to the functional nodes. Our technical team are immediately notified to prompt an action. Off-site snapshots are taken regularly.
- Outage reporting
- Email alerts are immediately issued to customer administrators to inform them of any interruption of service, along with a regular update regarding the repair & fix, letting them know that service is available again.
Identity and authentication
- User authentication needed
- No
- Access restrictions in management interfaces and support channels
- Data shared to Hub is via a secure API.
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
- Dedicated link (for example VPN)
Audit information for users
- Access to user activity audit information
- You control when users can access audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- Between 6 months and 12 months
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- We abide by the Data Protection Act 2018 and follow ICO & NPSA best practices & guidance. This is backed up with our own policies and procedures.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Our service is developed and maintained using a source control system and code repository. Our service goes through beta testing before being made available to all.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Our datacentre firewall detects and allows action to potential threats. These threats are assessed by our IT team and action is put into place.
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Regular internal reports are carried out to assess for inappropriate use of the service. Action may involve closing of user or organisation accounts.
- Incident management type
- Supplier-defined controls
- Incident management approach
- We have a number of internal processes in place but are working towards recognised standards.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Social Value
- Social Value
-
Social Value
- Fighting climate change
- Covid-19 recovery
- Tackling economic inequality
- Equal opportunity
- Wellbeing
Fighting climate change
Geoxphere is committed to fighting climate change, both through our own internal operations, and how our services assist and promote our customers to do the same. In practice, we ensure our utility plans contribute to 100% renewal sources, we use low/no carbon forms of transport wherever possible and ensure our supply chain is as low carbon as possible. We have committed to net zero by 2030 through the TechZero initiative, a scheme to help companies fight the climate crisis. One of our key suppliers, AWS, has a Climate Pledge, their commitment to be net zero carbon by 2040. We incentivise our staff and customers to reducing their carbon emissions through simple steps like conducting remote video calls instead of travelling. We have a strict recycling policy.Covid-19 recovery
Should employment of new staff be required as part of the contract then we will look to hire local to the customer, wherever possible. We have implemented a flexible hybrid working model which allows staff to decide if they visit the office on designated ‘office days’. The office has the ability for social distancing to be implemented.Tackling economic inequality
We will support applicants to new roles financial support and active travel support to ensure they can reach their place of work easily and without financial burden. We have an active training programme and funding for training materials that allow staff to choose training programmes that they are interested in, to enhance their skills or pivot to new areas of business. We will always pay well-above the National Living Wage. We have a supply chain policy that ensures our suppliers also tackle inequality, tackle modern slavery and give opportunities to those in deprived areas. We ensure our supply chain is resilient from a capacity and cyber security perspective.Equal opportunity
Discrimination has no place in this company. We will not tolerate discrimination from our customers or suppliers. Our company staff handbook has ethics and discrimination clauses. We provide training, where appropriate, to educate staff. We have signed up to the Disability Confident Scheme.Wellbeing
We ensure our staff have a great work-life balance, and highlight where improvements can be made. We have a sister company called Local Authority Technology CIC which has the sole purpose of providing high social value to our customers through the support of community events and underwriting costs of services.
Pricing
- Price
- £250 a licence a month
- Discount for educational organisations
- No
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at contact@geoxphere.com.
Tell them what format you need. It will help if you say what assistive technology you use.