Skip to main content

Help us improve the Digital Marketplace - send your feedback

IMICRO UK LTD

Microsoft 365 Management and Security

iMicro provides management and security support for Microsoft 365 environments used by UK public sector organisations, including healthcare providers and local authorities. It supports the secure management of M365 services used to deliver public services.

The Service includes M365 tenant configuration, security controls, policy management, monitoring, and incident support.

Features

  • Secure configuration and management of Microsoft 365 tenant settings
  • Implementation and management of Microsoft 365 security controls
  • Identity and access policy management
  • Monitoring of Microsoft 365 security events and alerts
  • Incident triage and support related to Microsoft 365 services
  • Configuration management for Microsoft 365 workloads
  • Support for compliance and security policy enforcemen
  • Coordination with customer teams and third-party suppliers where required

Benefits

  • Improved security posture of Microsoft 365 environments
  • Reduced risk from misconfiguration and security gaps
  • Consistent application of security and access policies
  • Improved visibility of security events within Microsoft 365
  • Structured support for Microsoft 365 security incidents
  • Better alignment with public sector security requirements

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@imicro.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 2 6 5 2 8 7 8 1 9 2 8 2 7 3

Contact

IMICRO UK LTD Corinne Pegrum
Telephone: 01634 949900
Email: info@imicro.co.uk

About the service

Service categories
  • Cloud Support Services
    • Security Services
      • Security risk management
        • Security risk management
      • Security incident management
        • Security incident management

Service scope

Service constraints
Support is primarily delivered remotely. The service applies only to Microsoft 365 environments and does not include the supply of Microsoft 365 licences unless explicitly stated in the call-off contract.

Support is provided during UK business hours unless extended support arrangements are agreed at call-off. Remediation activities and changes outside the agreed service scope are excluded unless explicitly stated in the call-off contract.

User support

Email or online ticketing support
Yes
Support response times
Service requests and questions are responded to during UK business hours, Monday to Friday, in line with agreed service levels defined at call-off.

Requests submitted outside of these hours, including weekends, can be logged via the customer portal and will be responded to in accordance with the agreed service levels on the next working day.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.2 AA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Support levels are agreed at call-off and may include variations in service coverage, response targets, and escalation arrangements appropriate to Microsoft 365 management and security requirements.

Costs associated with different support levels are defined in the agreed pricing model and are typically based on time and materials charges as published in the framework pricing documentation.

Service delivery is supported by a named technical contact or engineer with Microsoft 365 expertise. A technical account manager may be provided where appropriate to support service governance and escalation.

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Baseline Personnel Security Standard (BPSS)

Pricing

Discount for educational organisations
No

Government Digital and Data Roles

Architecture roles

Business architect
Role level UK Rate Offshore Rate
Business architect £1,250.00 £1,500.00
Data architect
Role level UK Rate Offshore Rate
Data architect £1,100.00 £1,350.00
Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,300.00 £1,550.00
Network architect
Role level UK Rate Offshore Rate
Network architect £1,050.00 £1,300.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,150.00 £1,400.00
Solution architect
Role level UK Rate Offshore Rate
Solution architect £1,100.00 £1,350.00
Technical architect
Role level UK Rate Offshore Rate
Technical architect £1,050.00 £1,300.00

Chief digital and data roles

Chief data officer
Role level UK Rate Offshore Rate
Chief data officer £1,350.00 £1,600.00
Chief information security officer
Role level UK Rate Offshore Rate
Chief information security officer £1,450.00 £1,700.00
Chief technology officer
Role level UK Rate Offshore Rate
Chief technology officer £1,400.00 £1,650.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,000.00 £1,250.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £900.00 £1,150.00
Lead cyber security governance and risk manager £1,050.00 £1,300.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £700.00 £950.00
Lead cyber security monitoring £900.00 £1,150.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £950.00 £1,200.00
Lead cyber security incident response £1,150.00 £1,400.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £850.00 £1,100.00
Lead cyber security vulnerability management £1,000.00 £1,250.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £1,000.00 £1,250.00
Lead cyber security digital forensics £1,200.00 £1,450.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £950.00 £1,200.00
Lead cyber security penetration testing £1,150.00 £1,400.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £950.00 £1,200.00
Lead cyber security secure systems architecture and design £1,150.00 £1,400.00

Data roles

Analytics engineer
Role level UK Rate Offshore Rate
Analytics engineer £1,000.00 £1,250.00
Data analyst
Role level UK Rate Offshore Rate
Data analyst £750.00 £1,000.00
Data engineer
Role level UK Rate Offshore Rate
Data engineer £1,050.00 £1,200.00
Data ethicist
Role level UK Rate Offshore Rate
Data ethics lead £1,000.00 £1,250.00
Data governance manager
Role level UK Rate Offshore Rate
Data governance manager £1,150.00 £1,400.00
Data scientist
Role level UK Rate Offshore Rate
Data scientist £1,100.00 £1,350.00
Machine learning engineer
Role level UK Rate Offshore Rate
Senior machine learning engineer £950.00 £1,200.00
Lead machine learning engineer £1,200.00 £1,450.00
Performance analyst
Role level UK Rate Offshore Rate
Performance analyst £750.00 £1,000.00

IT operations roles

Application operations engineer
Role level UK Rate Offshore Rate
Application operations engineer £900.00 £1,150.00
Business relationship manager
Role level UK Rate Offshore Rate
Business relationship manager £950.00 £1,200.00
Change and release manager
Role level UK Rate Offshore Rate
Change and release manager £950.00 £1,200.00
Command and control centre manager
Role level UK Rate Offshore Rate
Head of command and control £1,100.00 £1,350.00
End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £325.00 £575.00
End user computing engineer £450.00 £700.00
Senior end user computing engineer £550.00 £800.00
IT service manager
Role level UK Rate Offshore Rate
IT service manager £1,100.00 £1,350.00
Incident manager
Role level UK Rate Offshore Rate
Incident manager £950.00 £1,200.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £650.00 £900.00
Infrastructure engineer £900.00 £1,150.00
Infrastructure operations engineer
Role level UK Rate Offshore Rate
Infrastructure operations engineer £900.00 £1,150.00
Problem manager
Role level UK Rate Offshore Rate
Problem manager £950.00 £1,200.00
Service desk manager
Role level UK Rate Offshore Rate
Service desk manager £750.00 £1,000.00
Service transition manager
Role level UK Rate Offshore Rate
Service transition manager £950.00 £1,200.00

Product and delivery roles

Business analyst
Role level UK Rate Offshore Rate
Business analyst £900.00 £1,150.00
Delivery manager
Role level UK Rate Offshore Rate
Delivery manager £1,100.00 £1,350.00
Digital portfolio manager
Role level UK Rate Offshore Rate
Digital portfolio manager £1,250.00 £1,500.00
Product manager
Role level UK Rate Offshore Rate
Product manager £1,100.00 £1,350.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,250.00 £1,500.00
Service owner
Role level UK Rate Offshore Rate
Service owner £1,100.00 £1,350.00

Quality assurance testing (QAT) roles

Quality assurance testing (QAT) analyst
Role level UK Rate Offshore Rate
QAT analyst £700.00 £950.00
Test engineer
Role level UK Rate Offshore Rate
Test engineer £750.00 £1,000.00
Test manager
Role level UK Rate Offshore Rate
Test manager £1,000.00 £1,250.00

Software development roles

Development operations (DevOps) engineer
Role level UK Rate Offshore Rate
DevOps engineer £1,050.00 £1,300.00
Frontend developer
Role level UK Rate Offshore Rate
Frontend developer £900.00 £1,150.00
Software developer
Role level UK Rate Offshore Rate
Developer £900.00 £1,150.00

User-centred design roles

Accessibility specialist
Role level UK Rate Offshore Rate
Accessibility specialist £950.00 £1,200.00
Content designer
Role level UK Rate Offshore Rate
Content designer £850.00 £1,100.00
Content strategist
Role level UK Rate Offshore Rate
Content strategist £1,050.00 £1,300.00
Graphic designer
Role level UK Rate Offshore Rate
Graphic designer £650.00 £900.00
Interaction designer
Role level UK Rate Offshore Rate
Interaction designer £900.00 £1,150.00
Service designer
Role level UK Rate Offshore Rate
Service designer £950.00 £1,200.00
Technical writer
Role level UK Rate Offshore Rate
Technical writer £750.00 £1,100.00
User researcher
Role level UK Rate Offshore Rate
User researcher £900.00 £1,150.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
Alcumus ISOQAR
ISO/IEC 27001 accreditation date
Friday 10 May 2024
What the ISO/IEC 27001 doesn’t cover
It's Comprehensive
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
Alcumus ISOQar
ISO 9001 accreditation date
Friday 10 May 2024
What the ISO 9001 doesn’t cover
It's Comprehensive
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Cyber essentials plus
No
Cyber Essentials Alternative
In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering
  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@imicro.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.