Carehome Selection Ltd T/A CHS Healthcare

Caretrack

Caretrack is a comprehensive purpose-built, fully digital Continuing Healthcare, Funded Nursing Care and complex care patient management system and is designed to support Integrated Care Boards (ICBs) managing various healthcare services.

Caretrack makes data collection, storage and retrieval quick and simple.

Features

• End-to-end management of patient data for CHC, FNC, complex care.
• Supports all case-related processes including assessment, review, panel, appeal.
• Carehome and domiciliary care provider information management (in and out-of-area).
• Brokerage process - full data management.
• Provides full, auditable financial data set -also enables financial forecasting.
• Comprehensive reporting in real time through pre-defined and ad-hoc reports.
• Full storage of all incoming/outgoing correspondence and associated documentation.
• Compliant with PLDS and NHSE quarterly benchmarking reports.
• Dedicated helpdesk available during office hours.
• Supports digitalisation agenda through digital referral portal and BI Tool

Benefits

• All decision-making processes (including DST) supported/optimised, throughout patient journeys.
• Enables allocation/ownership/progress of caseload by case manager.
• Immediate visibility of KPI performance for management control via dashboard.
• Provides full financial visibility and control (historical, current, future).
• Provides insightful reporting at various levels: case, user, team, organisation.
• Customisable elements allow organisations to tailor data sets.
• Reduces double data entry -new referrals via digital referral portal
• Remote/off-site working enabled by secure internet access.
• Continuous improvement and efficiency enabled by expert training, support/advice.
• Users can influence product development via feedback/our user forum.

£22,500 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at umer.shariff@chshealthcare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

927419745671830

Contact

Umer Shariff
0121 362 8840
umer.shariff@chshealthcare.co.uk

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: No. Planned maintenance is kept to a minimum. Any maintenance is completed outside of normal working hours. The system is compatible with the following browsers: Safari, IE, Edge & Chrome.
• System requirements: Access to a supported browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Tickets are prioritised and our response times for requests logged via our support portal are:; ; Priority 1 – Urgent / Not Usable Critical – response time: 1 hour; Priority 2 – High / Severe Limitation - response time: 1-3 hours; Priority 3 – Medium / Moderate limitation - response time: 4-6 hours; Priority 4 – Low – Slight limitation or Request - response time: will resolve within our reasonable endeavours; ; Support is available Monday – Friday.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 A
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Our in-house support team operates from 8:30 am to 5:00 pm, Monday to Friday, and can be reached via telephone, email, or our online support portal. Upon contacting us, incidents will be automatically assigned a ticket number and addressed in the order of priority and receipt.; ; Our response times based on priority levels:; ; Priority 1: Urgent / Not Usable Critical – response time: 1 hour; Priority 2: High / Severe Limitation - response time: 1-3 hours; Priority 3: Medium / Moderate limitation - response time: 4-6 hours; Priority 4: Low – Slight limitation or Request - response time: resolved within our reasonable endeavors.; Our advisors will inform callers of the estimated time for resolution, depending on the incident's priority/severity.; ; Support is inclusive within license cost.; ; The main functions of our support desk include:; - Call management; - Incident and problem management; - User administration and support.; - Low level training, advice and guidance if required; ; Our support team is dedicated to answering all calls and work to find resolution whenever possible. If a first-time fix isn't feasible, incidents will be directed to the appropriate team. Additionally, each customer is assigned a dedicated Account Manager for escalation purposes and contractual discussions.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: As part of the customer set-up meeting, CHS will establish a relationship with the customer’s lead contact. ; ; Our training programme can be tailored but typically includes workplace training, remote learning sessions and accompanying materials.; ; Training can be delivered in a traditional classroom setting with users working hands-on, providing opportunity for staff to ask questions/provide feedback, thus increasing user confidence and reducing resistance to change. ; ; We also offer remote training sessions via MS Teams which are delivered by Caretrack staff remotely.; ; We also provide User Guides, Quick Reference Guides and a comprehensive online knowledgebase.; ; Training is provided in modules to reflect roles and responsibilities within the organisation.; ; We provide key training modules for each standard user profile as listed below:; ; • Administrator (for users who will enter/manage patient information); • Nurse Assessor (for Nurses/Case Managers, who will work with reviews, enter case management information and E-Files); • Finance (for users who will enter invoices, run payment schedules, analyse payments, review budget information, complete DHSC Quarterly Reporting); • Supervisor (for users who provide administration support, work with Users, Lookups Tables and Letter templates).
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
  • Other
• Other documentation formats: As requested by the customer. Could include large print, etc.
• End-of-contract data extraction: We have a defined Exit Strategy and Plan, which is managed by a designated project manager to ensure a controlled, safe, secure, on-time exit is delivered to the outgoing customer.; ; A key deliverable in the Exit Plan is the exporting of the agreed data set in the agreed format, at the agreed time, all of which will be agreed with the customer as part of the exit planning process, and documented within the plan. Data will be transmitted according the recipient’s preferences; we will capture these during exit planning, ensuring the data is sufficiently protected during the transfer process (e.g. through encryption). ; ; We will not delete the customer’s data from our servers until we have received written acceptance of the data set from the customer.; ; Throughout this process, we will conduct a professional engagement with the customer and their new supplier to ensure both parties have every opportunity to understand and transfer information and knowledge about the services previously delivered by us. All work relating to exit/extraction is chargeable.
• End-of-contract process: At contract end, a Project Manager will be assigned, who will draw up and manage an accurate exit plan and timetable (incorporating key deliverables and milestones), keeping all stakeholders informed.; ; Our data lead will be responsible for preparing the outgoing data set, in line with the customer’s defined requirements. All data is handed back to the customer. The format in which the data is handed back is in password-protected CSV files. However, CHS can work with the customer to hand back the data in a different format if necessary. All work involved in handing back data is chargeable to the customer.; ; Our IG lead will ensure that, once the customer has confirmed safe and complete receipt of the data set, all their data is destroyed immediately. This action will be confirmed in writing.; ; If a replacement system is being implemented, at all times, we will fully co-operate with the customer and its chosen supplier in effecting a smooth handover phase, and ensuring no degradation in service during that timeframe. Our senior team will display the same level of professionalism and attention during this period, as they will throughout the contract duration.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Although the system works on mobile devices, it is not fully optimised at this stage - therefore sizing of screens is optimised for desktop rather than mobile screens.
• Service interface: Yes
• User support accessibility: WCAG 2.1 A
• Description of service interface: The service interface is a web platform that gives the user both a patient and care provider record. This allows users to record all data relating to the patient or, provider. Users can then report on all data that is held on the patient/provider record.
• Accessibility standards: WCAG 2.1 A
• Accessibility testing: Screen-Reader assessment during Accessibility Audit.
• API: Yes
• What users can and can't do using the API: Customers will liaise with us directly to determine feasability and contractual agreements for any API-usage.
• API documentation: No
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Mandatory fields:; Mandatory fields can be managed by system administrators, enabling them to add, remove or amend mandatory fields and processes. Any new fields added to the system will pull through to set reports. ; ; Dropdown menus:; Many dropdown options within Caretrack can be tailored by administrators. ; ; For example 'Source of Referral' field is completely bespoke so, each customer can tell Caretrack what they want to appear in that drop down. ; This is then easily reportable, enabling customers to analyse where referrals (whether positive or negative checklists) are coming from. ; ; Electronic forms:; Administrators can add electronic forms to the system at any time. Users can also customise their live dashboard to see the KPIs most relevant to them.

Scaling

• Independence of resources: Our SQL server balances out the demand that users put on the server so no one user is taking up too much load that would affect another user.

Analytics

• Service usage metrics: Yes
• Metrics types: We have a live dashboard feed for each scheme as well as over 50 reports for users to gather their data including an ad-hoc tool. Data can also be exported upon request which may incur a charge. There is also a fully hosted BI Tool available.; ; Account managers provide reports regarding system and support performance regularly as agreed with the customer.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Caretrack has its own ad hoc reporting tool which enables the user to build customised reports from any data fields or criteria. The reporting criteria can then be saved and re-run whenever the user requires access. There are 66 hard coded reports on Caretrack plus the adhoc reporting tool.; Reports can be exported into PDF, CSV, Excel (for onward transfer into Word) or generated on screen on Caretrack. Caretrack also has a fully hosted BI Tool via Qliksense platform that can be used to export/analyse data.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • PDF
  • Excel (for onward transfer into Word)
  • Generated on-screen on Caretrack
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: We use all reasonable efforts to ensure the service (excluding for the duration of any event of force majeure) will have a minimum Uptime of 99.95% at all times. Uptime is calculated monthly over each calendar month, using the following formula:; ; U% = (S-D)/S x 100; Where: ; U% = Uptime Percentage ; S = Available Usage Hours per calendar month, within the service provision time. ; D = Downtime aggregate hours (excluding any period of force majeure).; Scheduled downtime may occasionally be necessary to carry out essential maintenance or network upgrades. This will be kept to a minimum and scheduled to minimise disruption. ; ; We have achieved all uptime targets in the last 12 months. ; ; We aim to provide 7 days’ notice of scheduled downtime, which will be performed during a window between the hours of 19:30 and 07:30 UK-time, Monday to Friday.; ; In the event emergency maintenance is required, we will use reasonable endeavours to give prior warning and will endeavour to keep such maintenance to an absolute minimum.; ; We do not offer refunds for downtime events.
• Approach to resilience: Our service is hosted by Claranet from two UK data centres. Both of these data centres meet the following specifications which ensures they are configured in a highly resilient architecture; ; • Redundant power supplies are implemented. Hardware is connected to two separate Power Distribution Units (PDUs); • Very Early Smoke Detection Apparatus (VESDA) is used; • A fire suppression system is installed ; • All components are fire-retardant including racks, cables and cable management; • The environment is maintained by close-control down-flow air conditioning units that offer stable temperatures and humidity; • The data centre is manned and monitored by on-site security personnel with CCTV motion-sensitive and time-lapsed perimeter and interior monitoring; • Dual-authentication access is in place for Claranet technical staff, using Proximity Access Control (PAC) keys and biometric scanning; ; This architecture means that business continuity and disaster recovery requirements are addressed. The data centres have world class security services to protect equipment from threats and comply with all of the standards required as part of ISO27001 accreditation. Further information is available on request.
• Outage reporting: Caretrack is available 24/7/365, and in the last 12 months has had 99.8% up time. This includes any planned maintenance.; In the unlikely event of an outage:; - Users trying to log on to the system would see an outage message.; - Email alerts will be sent to nominated users at the client orgnaisation, both at the outset and conclusion of the outage.; ; We report outage information to customers as part of the monthly management information reporting suite.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Other user authentication: MFA, IP Whitelisting
• Access restrictions in management interfaces and support channels: Access to the Caretrack system is requested through a support ticket to our in-house support team. New user requests must be approved by a designated manager from the customer's team. Log on details are sent to the new user via secure email and the new user is prompted to set their password immediately. Thereafter, access is only available through the secure log-in process.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Username or password
  • Other
• Description of management access authentication: MFA, Whitelisting

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Third Party
• ISO/IEC 27001 accreditation date: 12/06/2023
• What the ISO/IEC 27001 doesn’t cover: Non-CHS hosted systems.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • NHSD DSPT Toolkit
  • ISO27001
  • DTAC
  • DCB0129
  • DCB0160

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: Cyber Essentials Plus, NHSD DSPT Toolkit, DTAC, GDPR, DCB0129, DCB0160.
• Information security policies and processes: CHS takes the security and continuity of its IT systems seriously. CHS has the following information security policies:; IT Security Policy (IG and GDPR); Confidentiality and Data Protection; Information Governance Policy; Records Management Policy; Privacy Impact Assessment procedure; Encryption of emails process.; ; The Carehome Selection Ltd Board leads on matters of Information Governance and is responsible for ensuring that the necessary support and resources are available for the effective implementation of Policies. The Senior Information Risk Owner (SIRO) leads on Information Security issues. The Caldicott Guardian leads on any Confidentiality issues. The Information Governance Lead is responsible for providing specialist advice and support on all aspects of Information Governance. They are also responsible for reviewing the policy and ensuring it is updated in line with any changes to national guidance or local policy. All employees are responsible for ensuring compliance with all IG and IG policies, and seeking advice, assistance and training where required.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Our QMS (quality management system) requires us to undertake ongoing reviews of processes to identify improvements. We also routinely invite user feedback and suggestions, via the helpdesk, surveys and our annual User Forum event. In this way, our operation is subject to continual review/improvement, potentially initiated by the full range of stakeholders.; We use a formal change management process to rapidly record, refine, track and promote initiatives raised. A dedicated CHS team co-ordinate analysis of initiatives. This includes assessing risks of implementation and non-implementation, including security risks, and proactively acting to mitigate all risks identified via this process.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Patches to hosted platform are deployed in scheduled maintenance windows by PDQ. Software contains detailed release information for software patches made available by the major software vendors allowing Acacium Support to release/apply patches based on category.; ; Threats to the Caretrack software, email system and local devices including firewalls, etc, are identified via real-time/continual monitoring using PRTG monitoring, Alien Vault(SIEM), Sophos(Anti Virus), Mimecast(Mail Filter) all feeding into our central Service Desk software(ServiceNow) ; ; Potential/actual threats are handled immediately by our IT team, in consultation with our InfoSec team and Directors.; ; Threats logged centrally and discussed at monthly IT Governance meetings.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The Data Centre and Caretrack system are protected via firewall configurations, monitored in real-time using PRTG monitoring software. For the hosted platform, Acacium identify potential compromises via PRTG monitoring software, Alien Vault(SIEM), Sophos(Anti Virus) and Mimecast(Mail filter). Alerts are generated to the Acacium service desk by email and to Acacium engineers by text and email (depending on severity):; P1 alerts = responded to within 15 minutes ; P2 alerts = responded to within 3.25 hours ; P3 alerts = responded to within 47.25 elapsed hours. ; ; Acacium IT team notify CHS when compromise has been verified to plan next steps, including notifying customers.
• Incident management type: Supplier-defined controls
• Incident management approach: CHS has a Recovery Process Plan for serious incidents (defined in our Incident Reporting policy/plan):; • Discovery/communication of incident; • Form Executive/Coordination Teams to assess extent of incident; • Decide on Recovery Strategy; • Form Recovery Teams; • Follow Checklist for selected Recovery Strategy; • Return to Normal Service once resolved; ; Our policy/plan includes processes for common events including those relating to potential security breaches (unauthorised access/hacking incident/data loss, etc). ; ; It instructs users on how to report incidents/to who/how quickly, and describes investigation/remedial action processes followed after a report is made.; ; A register is kept of all incidents/recoveries/outcomes/lessons learnt.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our Group-wide initiative, Champions of Change, focuses on reducing emissions, using energy efficient equipment, reducing waste, and providing sufficient employee training on the environment. ; ; In line with our Carbon Reduction Plan and ISO:14001-accredited Environmental-Management-System, we will commit to the following initiatives, contributing positively towards your Net-Zero-Plan: ; ; Reducing Emissions ; ; • Offsetting unavoidable emissions through our Green Gas Certification Scheme ; • Arranging site visits with clients in same region on same day; • Providing employees with our Cycle-to-Work Scheme; • Encouraging car-sharing amongst our employees by connecting colleagues across the business; • Promoting public transport options available to our employees when commuting ; • Working with landlords to provide electric vehicle charging points in our offices; • Enabling as many of our employees as possible to work from home (c71% of our UK employees now work from home); ; Energy Efficient Equipment ; ; • Ensuring our offices continue to use 100% renewable and more energy efficient equipment. The number of desks in our offices using dual screens has been reduced and our higher energy consumption monitors have been replaced. Our 11th generation CPU laptops are more energy efficient ; • Working with our landlords to improve reporting on emissions and influence decisions around energy choices ; ; Reducing Waste; ; • The deployment, recovery and control of IT equipment will be managed through an improved asset management system. ; • Our laptop suppliers, Dell, will continue to package and post equipment to us in recyclable materials. ; • At the end of their lifecycle, technology assets will be passed onto disposal partners for recycling.; • Segregated waste/recycling bins will continue to be provided in our offices, in addition to posters and leaflets encouraging recycling. ; ; Employee Training ; ; • Ensuring our leadership team work with our ‘Green Champions’ to help employees reduce their carbon footprint ; • Providing mandatory annual environmental-awareness course for employees

  Covid-19 recovery

  We understand the long lasting impact which COVID-19 has had on local communities and we remain committed to supporting these communities in their recovery. ; ; Throughout this contract, we will: ; ; •Work with your stakeholders during mobilisation and during Contract Review Meetings to identify charities and organisations in the local area who were particularly affected by the impacts of COVID-19; providing them with our support. ; •Adhere to all COVID safety protocols when we are required to be present on-site. This will include social distancing and wearing Personal Protective Equipment and face masks as appropriate. ; ; Since the pandemic in 2020, we have worked extensively with our clients to deliver similar initiatives and tailor their service-models to support their rapidly-changing priorities.; ; This has included: ; ; •The provision of various healthcare services for a wide range of NHS Trusts including Nightingale Hospitals (e.g., short-notice cover for staff sickness). ; •Developed remote and digital services to support NHS Clinical Services and alleviate waiting-time pressures. ; • One of our clients had amassed 300+ volunteers to support frontline workers but was struggling to manage this volume of volunteers. Therefore, we utilised our existing infrastructure to manage and schedule these volunteers, enhancing the effectiveness of their COVID-19 response. We also provided the client with additional marketing support through our in-house Marketing Team, ensuring they could attract further volunteers as required. ; •As a government approved provider of COVID testing, we were instrumental in supporting universities with their student/staff testing-programmes (c.100,000 tests). We also delivered COVID vaccination programmes to NHS frontline staff and patients at NHS locations, Community Centres, and within Nightingale Pods. This included managing the complete workforce delivery of these venues.; •Supplied Life Sciences staff to pharmaceutical and clinical research organisations for vaccine development and trials.; ; Since January 2021, we have delivered:; ; •800,000+ covid tests; •19,000+ PoC tests; •30,000+ LFTs

  Tackling economic inequality

  Acknowledging the pressing significance of combatting economic inequality, our dedication to delivering innovative social value initiatives in this area will include: ; ; Support in-work progression throughout our workforce, helping our employees move into higher-paid positions by developing their relevant skills: All our employees will continue to be provided with three-monthly appraisals, with objectives to meet their Continuous Professional Development requirements. Crucially, we will continue to use this time to discuss/facilitate additional skills/training. As well as mandatory training, we offer access to additional CPD courses, including 200+ RCNi-approved training modules, and quarterly regional training days, and more regardless of their protected characteristics (e.g., sex, age, disabilities, etc).; In-line with our five year Diversity and Inclusion Strategy, our Training Team will also conduct an annual training needs analysis to identify gaps in knowledge, skills, and competencies for our workforce, developing a personalised training and development plan for each employee, taking into account all protected characteristics, including any disabilities.; ; Further developing our understanding of in work progression issues which are affecting the market, industry, and sector: Our Insights team help us maintain an innate understanding of in-work progression issues, for our market/sector and within our organisation. We will continue to use this information to highlight areas of concern and best practice across the market, internally, and within this contract to review our policies and processes to ensure progression and development and pathways continue to be available across our workforce, including those facing the greatest inequalities.

  Equal opportunity

  We remain committed to maintaining a fair and equitable company culture that reflects the communities we serve. We have a dedicated Equality, Diversity, and Inclusion (EDI) Lead who strategizes with HR/leadership to achieve our EDI goals and provide expert guidance, and our Account Management Teams continue to work closely with our clients to review processes around recruitment, retention, pay, and development. ; ; In line with our five year Diversity and Inclusion Strategy and EDI Policy, we will remain committed to: ; ; EDI Training ; ; Our mandatory equal opportunities training (on induction and annually) ensures employees demonstrate a thorough understanding of: ; ; •Impact of discrimination, acknowledging complaints of bullying, harassment, victimisation, and discrimination are treated as misconduct. ; •Importance of EDI and recent updates to our EDI Policy. ; •How to: ; o Encourage diverse experiences, backgrounds, knowledge, and skills to enrich our services. ; o Create an environment of dignity, respect, and inclusion where individual differences and contributions are recognised and valued. ; o Provide accessible services which respect individual needs and do not discriminate. ; ; We also provide interactive EDI Workshops, with topics including ’Know your Bias’; helping employees understand how to promote equality in the workplace. ; ; Inclusive Hiring ; ; •Stating our (and our customer’s) commitment to equal opportunities on job advertisements. ; •Recruitment Consultants check job advertisements for discriminatory language. ; •Using Diversifying.io (a platform that advertises job vacancies) and local advertisement campaigns to reach underrepresented groups. ; ; Fair Reward, Progression, and Recognition; ; •Reviewing our bonus schemes. ; •Group-wide analysis of pay structures and grading (e.g., Annual Gender Pay Gap Reports). ; •Three-monthly appraisals, additional CPD courses, quarterly regional training days, regardless of protected characteristics. ; •Providing various programmes to promote equal opportunities. Recent examples:; o World Class Leaders Programme; 27 female colleagues took part, supporting our leaders at all levels to achieve academic and professional qualifications. ; o Reverse-mentoring Programme for senior leaders.

  Wellbeing

  Our employee wellbeing approach is underpinned by four Wellbeing Pillars: Mental, Physical, Financial, and Social, supporting our employees in each of these areas. ; ; Our initiatives across these areas will include: ; ; Mental ; ; • Providing all employees with access to our intranet's 'Wellbeing' section, featuring mental, financial, physical, and social resources, such as our 24/7 Employee Assistance Programme, online CBT, and mental health blog posts. Our sister-companies also include specialist mental-health recruiters and counselling-providers, providing an inbuilt openness towards mental-health conditions. ; • Adding two Wellbeing Champions to our network per annum (accessible via our intranet) to provide more tailored support for employees’ and their mental health. ; ; Physical ; ; • Ensuring 100% of our workforce have access to our Wellness Calendar (e.g., team walks) and the various Health and Wellbeing Workshops which we run virtually, in-house, (e.g., virtual yoga classes), allowing them to stay fit and active during their normal working routine. ; • Providing unlimited access to our various physical activity schemes, including ‘Acacium Running Club’ and ‘Cycle to Work Scheme’, ensuring physical activities are accessible to our entire workforce regardless of their preferences/requirements or location. ; ; Financial ; ; • Maintaining fair pay for 100% of our employees (in line with National Living Wage), reducing the physiological stresses of unequal paying conditions. ; • Cost of Living Hub; We launched a dedicated intranet page to help employees access all our tools, resources, and information in one place. This includes money-saving tips, information on financial wellbeing, and links to other resources incorporated into the employee benefits package.; ; Social ; ; • Ensuring our employees can join our Diversity and Inclusion Networks via our intranet and Diversity and Inclusion Leads. ; • Providing our employees with two paid days of volunteering per annum, allowing them to take a break from their normal working week and de-stress.

Pricing

• Price: £22,500 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We offer free access to an online demonstration in the live environment with dummy data, to enable all functionality and system speed to be experienced. All aspects of the system accessible and available to try out. Trial period usually 30 days. Full access to the helpdesk during trial period.
• Link to free trial: https://database.carehomeselection.co.uk/CaretrackV5/ (log-in details are provided to prospective customers)

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at umer.shariff@chshealthcare.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.