ALTERA HEALTHCARE (IT) UK LTD

Healthcare Software including Electronic Patient Record, PAS, Patient Flow and other applications.

Altera's EPR and associated products provide an end-to-end integrated
electronic patient journey, elements of which can be implemented as
stand-alone or add-on applications to improve clinical outcomes while
reducing the administrative burden on the hospital or clinic. Therefore,
supporting the provision of care across all healthcare settings.

Features

• Electronic Patient Record
• Patient Administration System
• Patient Flow
• Electronic Prescribing Service
• Electronic Document Management Service
• Clinical Performance Management Analytics
• Patient Portal
• Electronic Maternity Management
• Working Diagnosis

Benefits

• Real-time reporting
• Access to clinical data
• Improved Administration
• Cost Saving
• Clinical Outcomes
• Integrated Solutions
• Better Communication
• 24 Hour Support
• Amalgamates Data From Different Systems
• Information is immediately available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salessupport.emea@alterahealth.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

927707276375967

Contact

Altera EMEA Sales Support
02086181465
salessupport.emea@alterahealth.com

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Enterprise performance management
• Multi cloud support: Yes

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Altera offers core products such as an Electronic Patient Record and; Patient Administration System, but elements of our solution can be added to other providers' core products.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No, Altera conducts planned maintenance with the system running. Altera; can provide a fully managed service, including database management,; security patching and DR. A Warranted Environment Specification is; provided that details end user requirements e.g. end user devices,; network connectivity.
• System requirements:
  • Printers - Typically all Windows based printers are supported.
  • Scanners - Typically all Windows based devices are supported.
  • Label Printers - Various Zebra devices.
  • Displays (for Tracking Board views) - Various
  • Thin Client - End point compliance for Citrix
  • Microsoft Windows and SQL server backend
  • Mobile Devices - iOS and Android minimum versions.
  • Client Workstations - Hardware specifications

User support

• Email or online ticketing support: Yes
• Support response times: Altera responds to cases of critical importance within 30 Minutes. Cases of different severity and importance have different service level agreements. There is no difference in response times during the weekend.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.2 AA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.2 AA
• Web chat accessibility testing: Utilised ServiceNow platform.
• Onsite support: Yes
• Support levels: Altera has one standard support model. Please see below: 1. Critical =; Complete Failure of Software: prevents system from performing in; accordance with the Documentation or that pose a significant, risk. - Initial response - 30 minutes. Support staff will work continuously, until the Error Correction is completed, constantly updating the client. 2. High = Business Function Inoperable: severe negative impact on material function. - Initial response within 4 business hours. Suppliers uses reasonable efforts to start Error Correction within 4 hours. If a design defect, priority given to the repair. 3. Medium = Business Function Limitation - minimal functional limitations that do not currently impair the material activities, -Initial response within eight (8) business hours. Supplier uses efforts to complete Error Correction. If determined to be a design defect the update may be completed in the next release. 4. Low = Limited Occurrence Error –specific functions of the Software that do not negatively impact daily operations. - Initial response within sixteen (16) business hours. Supplier will bundle errors and formally acknowledge them periodically. Altera provides a technical account manager. See pricing document for maintenance costs.
• Support available to third parties: Yes
• AI chatbot: Yes

Onboarding and offboarding

• Getting started: Altera provides training, both during the implementation and BAU. During; deployment, Altera follows our OTM for a predictable/planned outcome,; working collaboratively with the Trust to create an effective and logical; training plan. The training aims to ensure that the Trust’s project team is; trained to become self-sufficient in configuring, testing, and maintaining; the system independently or with minimal Altera support. Training spans; various stages of the service implementation, including Design,; Configuration, Validation and Go Live Readiness. Training activities for a; successful programme will span across all three specific pillars of the; Altera OTM listed below: 1. Clinical transformation/benefits realisation 2.; Organisational change/adoption 3. Project management; methodology/workstreams All three pillars have very specific activities and; deliverables for the training workstream throughout the seven stages of; the methodology, e.g. the creation of end-user training materials during; Stage 3 and delivery of Train-the-Trainer training at Stage 4. The list below; illustrates, at a high level, the training activities and products at their; respective parts of the project lifecycle. Where appropriate there is a; training activity and set of tools to support project stakeholders at each; stage of the methodology. Training materials include on-site training,; remote training, product and technical documentation.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Online - Information on products, services, hardware and technical requirements.
• End-of-contract data extraction: This would need to be negotiated with the client depending on their needs,; type of data and confidentiality. Users own and have access to their own data throughout the contract.
• End-of-contract process: At the end of the initial contracted period, the contract can be terminated,; extended for a fixed term or on a rolling annual basis. When the contract; ends all support ceases along with related support/subscription payments,; and the client will be required to cease use of the software with immediate; effect. At this point, the client and Altera would agree on any future access; to the data, if this had not been agreed in the initial contract.
• Documentation accessibility standard: WCAG 2.2 A

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Chrome
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The Altera solution provides iOS and Android based applications to; support clinical users for mobile based workflows, integrated with the Altera's EPR and support for various form factors, these solutions provide an intuitive and mobile based experience to end users. The mobile solution supports additional authentication methods where these are available, such as, - Biometric authentication - Utilising fingerprint or facial scanning - Two Factor Authentication (2FA)
• Service interface: No
• User support accessibility: WCAG 2.2 A
• API: Yes
• What users can and can't do using the API: Altera supports industry standard integration protocols such as HL7 & FHIR, as well as a suite of open APIs, and comes with an Integration Engine (eLink) to connect to and from systems. The Developer Portal provides access to a rich set of REST API endpoints within the solution, allowing both retrieval and saving data covering: -Documents - Encounters/Appointments -Patient Information -Allergies/Intolerances - Diagnostic Reports -Observations -Medications -Orders and Care Episode Information. Altera provides support for the UK Core set of FHIR APIs, as this is an-going development standard, so too does the support for; existing and new FHIR APIs within the Altera solution. The Altera API test harness is fully supported and documented, so developers, clients, and competitors can connect, test, and publish applications using our FHIR API. The FHIR APIs are developed in compliance with Release 4 of the HL7 FHIR standard, except for those defined within STU3 for UK discharge summaries.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: Altera's solutions offer flexible configuration tools which are embedded across the different layers of the system. For example, local configuration options are available to support alerts, prompts and other workflows, ensuring these are relevant to the local clinical workflows. A basic set of documentation is provided as part of our content Blueprint which has been specifically designed with our NHS clients, that can then be added to and tailored to support local clinical workflows to speed up implementation. Clinicians can configure and customise their own static and dynamic patient lists which can also be shared with colleagues. The comprehensive configuration options allow for the creation of robust; departmental and specialist management functions to ensure the clinical users can retrieve accurate information, presented to them appropriately within the current workflow. As well as giving organisations flexibility with regards to how the various catalogues are constructed, it also ensures a consistent look and feel for clinical users throughout the requesting; process.

Scaling

• Independence of resources: Altera designs its solution to ensure high availability and robust; performance, supported by proactive monitoring and management; practices aimed at pre-emptively addressing potential issues to prevent; service disruptions. This commitment to reliability is evidenced by our; track record with UK NHS clients, where we've consistently achieved; uptime exceeding 99.95% over extended periods. To eliminate single; points of failure, our architecture incorporates load-balanced servers,; clustered application servers, and Microsoft SQL Server Always On; database technology. This multi-layered approach enhances system; resilience and availability, whilst allowing minimal downtime patching.

Analytics

• Service usage metrics: Yes
• Metrics types: Altera's approach in ensuring excellent performance levels for end users involves meticulous management of both system performance and response times across a range of transactions, including those undertaken by physicians, nurses, administrative staff, and clerks. In addition to clinical documentation and structured note interactions, we aim for 95% of end-user transactions to be completed in under a second. System availability is a critical component of our performance guarantees. A typical guarantee we offer is 99.5% system availability. Monthly performance reports include: -Uptime performance, Summary of incidents and requests, -Concurrent user consumption, -Network utilisation for the Client Application Environment, when applicable.
• Reporting types:
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Other
• Other data at rest protection approach: Other - Altera use Azure Data Centres, which fully meets the service; principles. See https://learn.microsoft.com/en-us/azure/security/fundamentals/protection-customer-data for more details.
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase

Data importing and exporting

• Data export approach: Altera provides various tools allowing organisations to export and extract; data, examples include: Configuration: Can be populated and/or moved; between environments. In addition, these tools allow for the extraction of; system configuration for external analysis. Subject Access Request: Altera; fully supports the streamlining of operational processes, such as, Subject; Access Requests, allowing the patient record to be compiled and exported; e.g., PDF, printed or otherwise. Reporting Tools: Built on the Microsoft; SQL Server database backend, the Sunrise reporting subsystems utilise; both SQL Server Reporting Services (SSRS) & PowerBI. If required, we; can also support SQL Replication into a data warehouse.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • XML (CDS reporting)
  • SQL
  • API
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel (Workbooks)
  • HL7
  • API
  • SQL

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Altera follows best practice to ensure all data is secure, this includes:; Encryption - Potocols such as SSL/TLS are used to ensure that data is; encrypted both at rest and in transit. Firewalls - IP restirction and; whitelisting to ensure only authorised access. Access Control - Following principal of least privilage for both authorisation and authentication. Intrusion Detection - IDPS tools for the monitoring of network traffic. Backup and DR - Robust DR processes in place to, such as, off site within a separate availability zone to allow the system to restore if needed.

Availability and resilience

• Guaranteed availability: The Managed Service is monitored 24 hours by 7 days (24x7). Any; maintenance work undertaken on the live Software will be restricted to a time frame agreed with the customer. Notice of Planned Maintenance will be given to Customer within 5 days of the Planned Maintenance Period wherever possible. Planned Maintenance will be excluded from the Availability calculation and will not incur Service Credits. If a delay in resuming the Services after Planned Maintenance is caused by products and services supplied, managed or maintained by a third party, e.g. HSCN connectivity, NHS Spine services, etc., then any outage caused by such delay will not constitute a breach of the Service Levels nor a breach of the Managed Service Agreement.
• Approach to resilience: Altera use Microsoft Azure to host our services, utilising availability zones; within UK South to ensure availability, with additional DR recovery over to; UK West. Altera can provide specific HLDs as part of any service; implementation covering this requirement.
• Outage reporting: Altera's applications are monitored via our support teams and by specialist; monitoring software. This can be viewed 24/7 by our monitoring teams; and has alerts built in which immediately inform Altera and the client if; required of any outages. This software, through constantly monitoring; activity, highlights potential issues allowing preventative action to stop; outages before they occur. Stakeholders can view the dashboard at any; time and emails can be sent automatically.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Altera restrict access in management interfaces and support channels; through different authorisation levels managed by our internal governance; team. Generally, Altera use LDAP or ADFS and use windows credentials; where available. 2FA can be implemented in a number of different ways if; required.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: In addition to 27001, Altera also maintains: Internal IT governance policy -; promotes effective and efficient use of systems and technology resources. Information Security Management Policy - the protection of Sensitive, Confidential, and Privileged Information; meeting legal, regulatory, and contractual duties; and minimising privacy and security incidents. ; ; Altera also have CE/CE+ accreditation
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Altera operates its Outcome Transformation Methodology (OTM) process; for configuring/updating its software. It has eight stages; • PreImplementation • Visioning and Mobilisation (Discovery) • Current State & Initiation (design) • Future State and Configuration • Validation (implement) • Go-Live Readiness • Go Live • Steady State It provides a structured and flexible framework for Implementations. Changes are assessed for security impact both at product design and development through the use of Sandbox and test environments and during OTM stages 0, 1 and 2. Development and other depts monitor products/services in situ releasing updates as necessary which follow the aformentioned processes.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: From the highest level, Altera Information Security Management System; (ISMS), is designed to protect both client and corporate assets and is; derived from the National Institute of Standards Technology (NIST) and; ISO27002:2013 standards. Our standard Azure Hosting solution has best practice AV & Malware tools configured and is monitored 24/7 by the; Altera Security & Network Operations Centre. Potential threats to our; services are assessed against, data security and GDPR Guidelines, risk of; downtime, the effect on patient safety and on clinical outcomes. Patches; can be deployed within hours, depending on the urgency and the level of; threat.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Altera's Cyber-Security team referred to in the previous answer constantly; monitors for threats. When, discovered their properties are explored and; potential effects triaged to gauge potential severity and ensure our; systems can cope. A message will be sent to stakeholders and clients; about what has been discovered and what, if any, actions to take, While; our systems might be safe, client systems may not be. When work is; required to counter a threat, that will be carried out immediately with the; aim of patching within hours, while an alert is circulated detailing what; actions need to be taken.
• Incident management type: Supplier-defined controls
• Incident management approach: Altera uses the ServiceNow online portal for reporting and managing; incidents and support cases. Users can log tickets via online portal or via phoning our 24/7 support desk. The user/client has access and visibility; in real-time, allowing them to be constantly aware of the latest situation.; The portal can be used to converse with agents, escalate issues and; provide reports. For Critical Incidents, a Critical Incident Support bridge is; established which calls all stakeholders together immediately, under the; leadership of a designated Incident Manager who manages the real-time; reporting, understanding and resolution of the incident.
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v4.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Pricing

• Discount for educational organisations: No
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: NQA Global Assurance
• ISO/IEC 27001 accreditation date: Monday 21 July 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: NQA Global Assurance
• ISO 9001 accreditation date: Wednesday 2 April 2025
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C46016c7-09cf-4685-9b0d-be169dcf2ac9
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: Adf93802-21e9-4a67-96df-c41e5f278aa9
• Other security certifications: Yes
• Any other security certifications:
  • DSP Toolkit (Standards Exceeded)
  • SOC2

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
    • Methods for engaging with different parts of the community (including the education system and charities representing the community) and how communities come together to inform decisions, strategy and projects to leave a positive legacy for future generations
    • Plans for positive actions with community groups.
    • Measures to engage users and communities and build relationships to increase community integration build trust and influence how the contract is delivered
    • Support for community-led initiatives relevant to the contract. Illustrative examples: improving transport links; reducing loneliness; helping with English language proficiency; and facilitating social mixing among people with different backgrounds
    • Collaborating with anchor institutions and community groups to make facilities available for education, training or community events

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
    • Activities to reconnect people with the environment and increase awareness of ways to protect and enhance it

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Collection of the views and expertise of disabled people and their representative organisations on successfully supporting disabled employees or applicants
    • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
    • Offering a range of quality opportunities with routes of progression if appropriate, e.g. T Level industry placements, students supported into higher level apprenticeships.
    • Working conditions which promote an inclusive working environment and promote retention and progression
    • Other measures to provide equality of opportunity for disabled people and those with health conditions into employment, including becoming a Disability Confident employer and inclusion of supported businesses in the contract supply chain
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of the underlying factors affecting improvements to reduce barriers to entry and training schemes for the target cohort(s) related to the contract workforce
    • Understanding of issues relating to entering the contract workforce
    • Creation of outreach activities to create a pipeline of employees for the future contract delivery
    • Content of the outreach activity is designed to suit the target cohort
    • Advertising, promotional and outreach activities designed to raise awareness of the offer to reach the target cohort

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce
    • Understanding barriers to access to health and social care services or employment opportunities e.g. digital inclusion
    • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
    • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salessupport.emea@alterahealth.com. Tell them what format you need. It will help if you say what assistive technology you use.