UST Global Pvt Ltd

Robotic Process Automation (RPA) Services

UST provides RPA managed services like process automation feasibility analysis, design, development/ implementation and production support for multiple RPA tools like UiPath, Automation Anywhere, Blue Prism and Power Automate.

Features

• Process discovery to assess automation feasibility for functional area processes.
• ROI calculation and creating priority list of processes for automation.
• Process walkthrough, detailed design documents, and solution design for requirements.
• Build the bot using industry best practices.
• Provides optimal shared support for bot & incident management.
• Establish CoE as per customer requirement,
• Establish reusable components library.

Benefits

• Process Discovery ensures success by choosing right process for automation.
• ROI analysis ensures ROI is in line with business KPI's.
• Reduces downstream re-work and identifies right tool for automation.
• Ensures industry best practices are used to create robust bots.
• Reduces cost through shared support model ensuring optimal up-time.
• RPA CoE ensures robust bots created using industry best practices.
• Library reduces overall build time through re-usability.

£500 a unit a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpublicsectorsales@ust.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

927725625576167

Contact

Patrick Marren
07544102103
ukpublicsectorsales@ust.com

Planning

• Planning service: Yes
• How the planning service works: We work closely with the customer and recommend optimal solutions based on customer requirement.
• Planning service works with specific services: No

Training

• Training service provided: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: RPA migration requirement gathering is carried out and the approach is planned to ensure seamless migration.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We follow an approach where Unit testing, System integration testing, UAT is done for end-to-end process.

Security testing

• Security services: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide 24/7 support.

Service scope

• Service constraints: 24/7 remote support available. Onsite support can be provided based on customer requirements.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Response times for incidents are prioritized as follows: critical issues are addressed within 15 minutes, high-priority issues within 30 minutes, and medium to low-priority issues within 1 hour.
• User can manage status and priority of support tickets: No
• Phone support: No
• Web chat support: No
• Support levels: Support will be provided according to incident priority, with; Critical; incidents receiving a response within 15 minutes and a resolution or workaround within 2 hours. For; High; incidents, the response time is 30 minutes, with a resolution or workaround expected within one working day.; Medium; incidents will receive a response within 1 hour, with a resolution or workaround within 10 working days. For; Low; incidents, a response will be provided within 1 hour, and the L3 team will handle the permanent fix.

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: UiPath, Automation Anywhere, Blue Prism

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Intertek
• ISO/IEC 27001 accreditation date: Initial certification date – 5 dec 2017. Latest certification date – 25 sep 2023
• What the ISO/IEC 27001 doesn’t cover: The certification includes application development, application management, infrastructure management services, engineering services, business process, outsourcing services, support functions such as human resources, finance, workplace management, sales & marketing, information services, information security management system, covering on-premises and cloud environments within UST.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • ISO 22301
  • SOC-1 Type I
  • SOC-1 Type II

Social Value

• Social Value:

  Social Value

  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Tackling economic inequality

  UST engages in numerous initiatives for tackling economic inequality, these include: ; •Working with local Combined Authorities and training providers to build training courses (focussed on digital skills) for economically disadvantaged citizens. ; •People who engage in these courses can then be hired by UST into full-time roles and begin their career in technology. ; •UST support closing skills gaps in key technology areas e.g. UST have developed a mobile application to support the development of skills in Artificial Intelligence for 3 key user profiles – those looking to start a career in AI, those looking to move into an AI role, and citizens who are interested in AI.; •UST are keen to support local SME’s and can agree with a buyer as to how many local SME’s will be utilised in an engagement. ; •UST invest significant sums into innovation aimed at delivering more productivity at lower cost e.g. we have developed our own Generative AI Testing platform.

  Equal opportunity

  UST engages in numerous initiatives for promoting equal opportunities, these include: ; •Working TechSheCan to enable great access to women within the world of tech careers. UST also invested in building the training platform for TechSheCan.; •UST work with numerous partners to support veterans who want to start a carer in Tech once they have left the military.; •UST are an equal opportunities employer and do not discriminate on the basis of age, sex, gender, disability, or religion. We can share our policies and process for this to support discussions. ; •UST have published a detailed Modern Slavery statement and have processes in place to support this. More details can be found at: https://www.ust.com/content/dam/ust/documents/modern-slavery-statement-2022.pdf; •UST works with local skills development partners to support the development of tech skills amongst numerous societal groups.

  Wellbeing

  UST have developed a Digital Inclusion Community App to support the development of essential digital skills amongst digital excluded people. This enables citizens to be able to use digital services, from both Public and Private organisations, driving a more integrated digital community.

Pricing

• Price: £500 a unit a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ukpublicsectorsales@ust.com. Tell them what format you need. It will help if you say what assistive technology you use.