Tekwurx Limited

Tekwurx Cloud BAU Support Service

The Tekwurx Cloud BAU Support Service allows our customers' personnel to concentrate on activities that add value to the business, leaving us to take care of the day-to-day tasks. Our experienced consultants are "operations" people and understand what's required to deliver a cost-effective BAU support service.

Features

  • Highly skilled resources to augment internal teams
  • Security-cleared personnel
  • Wide range of skills & experience
  • Flexible — proactive BAU activities and pre-purchased project time
  • Remote working

Benefits

  • Faster project delivery
  • Faster ROI from investment in software tools
  • Improved flexibility
  • Reduced recruitment costs
  • Cost-effective solution to project/tool onboarding

Pricing

£750 to £950 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keith@tekwurx.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 2 8 4 7 5 7 0 4 9 5 7 3 2 7

Contact

Tekwurx Limited Keith Pound
Telephone: +44 208 148 3717
Email: keith@tekwurx.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Products included in BMC Software's Helix SaaS services

Service scope

Service constraints
None

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
Not applicable

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
BMC Software

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Security Clearance (SC)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Social Value

Tackling economic inequality

Tackling economic inequality

To support this initiative, we recruited an apprentice who will earn an IT Technical Sales Level 3 Diploma, awarded by the British Computer Society. The programme offers a previously unemployed graduate the opportunity to consolidate existing competencies and nurture additional skills, to elicit a marked improvement in the habits and practices of Sales Professionals.

Pricing

Price
£750 to £950 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at keith@tekwurx.com. Tell them what format you need. It will help if you say what assistive technology you use.