Tekwurx Cloud BAU Support Service
The Tekwurx Cloud BAU Support Service allows our customers' personnel to concentrate on activities that add value to the business, leaving us to take care of the day-to-day tasks. Our experienced consultants are "operations" people and understand what's required to deliver a cost-effective BAU support service.
Features
- Highly skilled resources to augment internal teams
- Security-cleared personnel
- Wide range of skills & experience
- Flexible — proactive BAU activities and pre-purchased project time
- Remote working
Benefits
- Faster project delivery
- Faster ROI from investment in software tools
- Improved flexibility
- Reduced recruitment costs
- Cost-effective solution to project/tool onboarding
Pricing
£750 to £950 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
9 2 8 4 7 5 7 0 4 9 5 7 3 2 7
Contact
Tekwurx Limited
Keith Pound
Telephone: +44 208 148 3717
Email: keith@tekwurx.com
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Products included in BMC Software's Helix SaaS services
Service scope
- Service constraints
- None
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- Not applicable
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- BMC Software
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Security Clearance (SC)
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- No
- Cyber essentials plus
- No
- Other security certifications
- No
Social Value
- Tackling economic inequality
-
Tackling economic inequality
To support this initiative, we recruited an apprentice who will earn an IT Technical Sales Level 3 Diploma, awarded by the British Computer Society. The programme offers a previously unemployed graduate the opportunity to consolidate existing competencies and nurture additional skills, to elicit a marked improvement in the habits and practices of Sales Professionals.
Pricing
- Price
- £750 to £950 a person a day
- Discount for educational organisations
- No