Zoho Corporation Limited

Zoho Analytics - Self-service business intelligence and data analytics platform

Zoho Analytics offers self-service business intelligence and data analytics, empowering users to create visually appealing data visualizations and insightful dashboards. It features pre-built and custom reports for business needs like market and trend analysis, as well as citizen sentiment tracking, making it a comprehensive data analytics service

Features

• Data Integration-Connect, prepare, analyze data, gain actionable insights
• Data Preparation -Cleanse, transform, enrich raw data for easier analysis.
• Visual Analysis - Analyze data visually with diverse visualization tools
• Augmented Analytics - AI, ML, NLP, NLP based insights.
• Unified Business Insights - Analyze unified data and cross-functional insights.
• Collaborative Analytics - Democratize data, enable pervasive BI and analytics
• Data Storytelling-Tell compelling data stories, integrate insights into business workflows.
• Extensibility & Elasticity Develop and deploy custom-analytics applications and integrations
• Embedded BI-Offer full-fledged white-labelled BI & analytics
• Flexible Deployments - Deploy Zoho Analytics: cloud or on-premise.

Benefits

• Increases data-driven decision-making for more informed business strategies
• Streamlines data analysis process, saving time and effort
• Enables organisations to uncover valuable insights from their data
• Improves data accuracy/reliability through data preparation and cleansing
• Enhances collaboration and knowledge sharing among team members
• Provides real-time monitoring and key-metrics tracking through interactive dashboards
• Automates report scheduling and delivery for timely insights
• Enhances data security measures to protect sensitive information
• Enables proactive decision-making with customizable data alerts and notifications
• Facilitates seamless workflow integration with Zoho applications and third-party tools

£24 to £460 a licence a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

928518477854592

Contact

Sreyas Benjamin
+44 2038072092
zohouk-gcloud@eu.zohocorp.com

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No specific constraints. Basic prerequisites include a good network connection for easy access and recommended browser and machine specifications for avoiding uninterrupted compatibility concerns.
• System requirements:
  • Web Browser - Safari 13 & above
  • Other Requirements - Enable JavaScript, Cookies
  • Google Chrome 73 & above
  • Mozilla Firefox 69 & above
  • Microsoft Edge 79 & above
  • Opera 60 & above

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Zoho Analytics provides users with a 24 hour support(Chat, E-mail, Phone call) 5 days across the week. (Monday to Friday).; ; We offer free technical support eight hours per workday, as well as a Premium tier that make our experts available 8*5 and 24*5 respectively.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Accessible Web Chat:; web chat is designed for everyone! ; ; Keyboard friendly: Navigate with just your keyboard, perfect for screen reader users.; High contrast design: readable text for all vision abilities.; Focus Indicators: Clear focus indicators highlight the currently selected element within the chat window.; No Special Software Required: You don't need to download or install any special software to use web chat.
• Web chat accessibility testing: We are currently assessing and in the process of making our product compliant with Accessibility standard WCAG 2.1 AA. In this journey, we are yet to do the testing with the actual users of assistive technology. It will be done when the product becomes compliant with WCAG standard.
• Onsite support: Yes, at extra cost
• Support levels: We provide three support plans Basic(for free users), Classic(for all subscribers), and Premium (dedicated support at extra cost) and we have dedicated Account Managers as well as Cloud support engineers to assist the users
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: An online repository of help documentation, including articles, ebooks,; videos, tutorials, and webinars are available to users. Customers with an active subscription to Zoho Analytics product can avail classic support services without any extra charge. Premium support tier guarantees Zoho experts' availability 24/5 An account manager is assigned to customers who purchase Premium support. Online and onsite training can also be offered at an additional cost.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: At the conclusion of the contract, users have the option to extract their data through comprehensive data backup procedures. Additionally, they can obtain detailed report-level blueprints tailored to their specific requirements.
• End-of-contract process: At the conclusion of the contract, should users opt to downgrade their application subscription, their subscription status transitions to a free plan while retaining existing data integrity. However, access to certain advanced features exclusive to higher-tier plans will be restricted. Notably, all analytical insights and data entities remain preserved for a duration of 120 days following the transition.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: While the core features and functionality remain consistent across both platforms, there are some differences in terms of user interface, accessibility, and specific functionalities tailored to each platform. While the core features and functionality remain consistent across both platforms, there are some differences in terms of user interface, accessibility, and specific functionalities tailored to each platform.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Zoho Analytics provides users with a sophisticated cloud-based interface for seamless interaction with the platform. Furthermore, users have the capability to engage with the application through Rest APIs, supported across all major functionalities within Zoho Analytics. This integration facilitates smooth automation of tasks and seamless incorporation into existing workflows. Through this comprehensive approach, users can effortlessly import data, craft intricate dashboards, generate detailed reports, and foster efficient collaboration among team members.
• Accessibility standards: None or don’t know
• Description of accessibility: The Zoho Analytics service is conveniently accessible through our robust cloud-based web application. Moreover, it can also be accessed and integrated into existing systems through a set of widely supported APIs.; ; All text content on service is linear, clear and readable. There is minimal usage of audio,video and images, making all the essential modules accessible. ; ; For ease of access, the service supports 200% of zoom without loss of content and functionality in our web page. Keyboard shortcuts and hover hints for fields are available out of the box.
• Accessibility testing: We are currently assessing and in the process of making our product compliant with Accessibility standard WCAG 2.1 AA. In this journey, we are yet to do the testing with the actual users of assistive technology. It will be done when the product becomes compliant with WCAG standards.
• API: Yes
• What users can and can't do using the API: Zoho Analytics API is built using REST principles, which ensures predictable URLs that make writing applications easy. This API follows HTTP rules, enabling a wide range of HTTP clients can be used to interact with the API.; ; Every resource is exposed as a URL. The URL of each resource can be obtained by accessing the API Root Endpoint.; ; Easy-to-use programming language wrappers called “Software Development Kits“ are provided to conveniently use the Zoho Analytics API from within your familiar programming language like Java, C#, Python, PHP, GO, and NodeJS.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Users can customize Zoho Analytics across various dimensions, including data import sources, branding and white-labeling, pricing plans, and user permissions. Customizing data import sources empowers users to seamlessly integrate diverse data streams, enriching analytical capabilities. Branding and white-labeling options allow organizations to imprint their identity, fostering brand consistency and professional presentation. Flexible pricing plans accommodate diverse budgetary considerations, ensuring scalability for businesses of all sizes. User permission customization enhances data security and governance, aligning access privileges with organizational policies. ; ; Administrators hold the authority to enact these modifications either directly within the application or by liaising with the Zoho Analytics support team. Both account administrators and organization administrators can execute these customizations, granting flexibility and control over the platform's configuration.

Scaling

• Independence of resources: We have multi-tenant architecture and power horizontal scaling. On customer request, we also provide a dedicated server setup. For multi-tenant users, we regularly monitor the usage of users in each cluster and based on historical analysis and trends, we rebalance the customer’s load distribution as deemed optimal.

Analytics

• Service usage metrics: Yes
• Metrics types: Within the Zoho Analytics application, users can check various service metrics including table row consumptions, user consumption metrics, query tables, and schedulable components encompassing imports, snapshots, emails, portals, alerts, and API units.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: In Zoho Analytics, exporting data is simple. Users navigate to the desired report or table, and then select the "Export" option. They can choose from various formats like CSV, Excel, or PDF. Advanced options allow customization of exported data, including specific columns or rows. Once configured, clicking "Export" generates the file, which can be downloaded instantly. This seamless process enables users to extract and utilize their data efficiently for further analysis or sharing purposes.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • Excel
  • Pdf
  • HTML
  • Template
  • Image.
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • CSV
  • TSV
  • Excel
  • MS Access DB file
  • HTML
  • JSON
  • XML
  • Statistical
  • Spatial and other text format files.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: Other
• Other protection within supplier network: Network traffic is encrypted when it traverses over the public network and when replicating to the DR data centre. The complete Datacenter stack is under our control. We use firewalls to prevent our network from unauthorised access. Our systems are segmented into separate networks to protect sensitive data from unauthorised access.

Availability and resilience

• Guaranteed availability: Our monthly service uptime is 99.9%. The live service availability status can be seen online. Upon customer request, Zoho will, as per the terms and conditions of its Service level agreement, provide service credits. A copy of Zoho SLA can be shared upon request.
• Approach to resilience: Application data is stored on resilient storage that is replicated across data centers. Data in the primary DC is replicated in the secondary in near real-time. In case of failure of the primary DC, the secondary DC takes over and the operations are carried on smoothly with minimal or no loss of time. Both the centers are equipped with multiple ISPs.; We have power back-up, temperature control systems and fire-prevention systems as physical measures to ensure business continuity. These measures help us achieve resilience. In addition to the redundancy of data, we have a business continuity plan for our major operations such as support and infrastructure management.
• Outage reporting: Planned Outages & Maintenance:; The planned outages would be announced/informed to the customers through several channels, Blog posts in community forums, Business emails, and Banners in respective services.; Generally, annual maintenance activities would be planned during non-business hours to avoid impact on the services.; Unplanned Outages:; Major unplanned outages will be posted in social media forums & also will be informed to customers through emails. Customers can always refer to the following link on the health status of each service & update on outages.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We employ technical access controls and internal policies to prohibit employees from arbitrarily accessing user data. We adhere to the principles of least privilege and role-based permissions to minimize the risk of data exposure.; ; Access to production environments is maintained by a central directory and authenticated using a combination of strong passwords, two-factor authentication, and passphrase-protected SSH keys. Furthermore, we facilitate such access through a separate network with stricter rules and hardened devices. Additionally, we log all the operations and audit them periodically.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI (British Standards Institution)
• ISO/IEC 27001 accreditation date: 22/09/2023
• What the ISO/IEC 27001 doesn’t cover: Zoho has earned ISO/IEC 27001:2013 certification for Applications, Systems, People, Technology, and Processes
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 28/06/2021
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Not applicable
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: ISO/IEC 27701

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • ISO/IEC 27001
  • Other
• Other security governance standards: ISO/ IEC 27017, ISO/ IEC 27018, HIPAA, ISO/ IEC 27701, SOC2 (Type 2)
• Information security policies and processes: Zoho shall maintain an information security program in accordance with the international standard ISO 27001, which includes technical and organisational security measures, physical measures, as well as policies and procedures to protect customer data processed by Zoho against accidental loss, destruction, or alteration, unauthorised disclosure or access, or unlawful destruction. Zoho maintains documented information security and data privacy policies and requirements, and periodically communicates them to employees responsible for various controls. The policies are reviewed annually to keep them up-to-date. This policy is verified during our third-party audits such as ISO and SOC.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: We have the Change Management procedures in place that include the following but are not limited to all the changes to the Organization, Applications, Systems, People, Technology, and Processes, information processing facilities that affect information security/privacy. For every change the security impact is analysed. We maintain Audit logs as evidence for all the changes. Fall-back procedures, including procedures and responsibilities for aborting and recovering from unsuccessful changes and unforeseen events are documented and communicated. Zoho shall notify the customer of any changes that may affect the customer in an adverse manner.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We have a dedicated vulnerability management process that actively scans for security threats using a combination of certified third-party scanning tools and in-house tools, and with automated and manual penetration testing efforts. Our security team actively reviews inbound security reports and monitors public mailing lists, blog posts, and wikis to spot security incidents that might affect the company’s infrastructure.; ; Once we identify a vulnerability requiring remediation, it is logged, prioritized, and assigned to an owner. We further identify the associated risks and track the vulnerability until it is closed by either patching the vulnerable systems or applying relevant controls.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: We monitor and analyse information gathered from services, internal traffic in our network, and usage of devices and terminals. We record this information in the form of event logs, audit logs, fault logs, administrator logs, and operator logs. These logs are automatically monitored and analyzed to a reasonable extent that helps us identify anomalies such as unusual activity in employees’ accounts or attempts to access customer data. We store these logs in a secure server isolated from full system access, to manage access control centrally and ensure availability.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Our incident management team will notify you of the incidents in our environment that apply to you, along with suitable actions that you may need to take. We track and close the incidents with appropriate corrective actions. We will identify, collect, acquire, and provide you with necessary evidence in the form of application and audit logs regarding incidents that apply to you. We implement controls to prevent recurrence of similar situations.; ; For general incidents, we will notify users through our blogs, forums, and social media. For incidents specific to an individual user/organization, we will notify the concerned party through email.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Zoho Corporation Limited have committed to working towards achieving Net-zero by 2050. Some initiatives for this:; ; Energy initiatives at Zoho UK’s workspace at Bletchley - The energy supply for the UK office is derived from renewable sources, accounting for 21% of total power consumption. LED retrofits have been implemented to enhance energy efficiency throughout the building.; ; Renewable energy: We've built a 5 megawatt on-grid solar energy farm at Abinimangalam near Trichy, India. This farm offsets the electricity consumption of our Chennai headquarters and data centre. Designed with a focus on energy efficiency, data centres that support Zoho UK are powered by renewable energy. Further, these data centres are progressing towards integrating with a solar grid to reduce environmental impacts.; ; Green Energy Procurement - All purchased energy for the data centres is sourced from green energy providers. This enables us to minimise the carbon footprint associated with our operations.; ; Emissions - The United Kingdom has committed to achieving carbon neutrality by 2050. Supporting this pledge, we have taken steps to monitor greenhouse gas (GHG) emissions from our operations and implement measures to mitigate them. We account for Scope 2 and Scope 3 emissions and exclude Scope 1 emissions as our work does not involve fuel combustion within operational boundaries.; ; e-mobility: We've switched completely to electric vehicles for movement within the campus.

  Covid-19 recovery

  During the COVID-19 pandemic, Zoho worked to minimize the impact of COVID-19 on our customers, other businesses, and our local community.; ; Supporting remote work: At the start of the pandemic, Zoho created and distributed a Secure Remote Access Toolkit to help organizations quickly adapt to and work securely during the pandemic. This toolkit was made free for the first 100 days.; ; Discounts and waivers: To assist organizations impacted by the pandemic, Zoho offered free licenses of flagship products and offered discounts and waivers on licenses on a case-by-case basis.; Food to the underprivileged: While most of our employees worked from home, we kept the kitchen at our Chennai headquarters running with a skeletal staff to provide food to underprivileged people in the local area, many of whom were impacted due to a loss of employment during the lockdown.; ; Infrastructure support: We converted one of our office buildings into a temporary COVID-19 ward to accommodate citizens who were required to quarantine.; ; We ran COVID-19 vaccination camps for our employees, their dependents, and the support staff who worked in Zoho.

  Tackling economic inequality

  Zoho has always aimed to tackle economic inequality and give back to the community. This is reflected in the following:; ; Transnational localism: Coined by our CEO, transnational localism is the philosophy that underpins our staffing and office location plans. Instead of focusing on crowded urban centres, we've been opening spoke offices in smaller towns and villages. The goal is to improve local infrastructure, boost the economy of these smaller towns and villages, and provide more employment opportunities. ; ; Local hiring: As part of our philosophy of transnational localism, we believe in hiring locally for each spoke office. This helps promote local talent and bring high-paying jobs back to the villages and towns where we are based.; ; Zoho Schools of Learning: Started in 2004, Zoho Schools of Learning (formerly Zoho University) provides training and employment for high school students and those holding or pursuing diplomas. Those inducted into Zoho Schools are trained by industry experts in the fields of their choice - technology, business, or design. The students are also trained in social skills. The course is completely free and students are paid a monthly stipend throughout its duration. Graduates from this program are automatically inducted into Zoho Corp.

  Equal opportunity

  As part of our efforts to tackle inequality, Zoho Corporation Limited has made efforts to provide equal opportunities and tackle workforce inequality.; ; Helping women restart their careers: Zoho Schools of Learning has begun a program called Marupadi. Aimed at helping women restart their tech careers after a break, Marupadi is a 3-month program comprising a mix of lectures, experiential learning, and internships. At the end of the program, the candidates who've successfully completed training get to sit for exclusive face-to-face interviews for jobs at Zoho Corp.; ; Diversity and inclusion in hiring: All roles at Zoho Corporation are open to all people irrespective of gender, sex, race, ability, or religion. We hire solely based on skill and have a diverse team.; ; We eschew discrimination on any grounds, including age, colour, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, and other unique characteristics that define our associates. Instead, we espouse, fairness, striving to ensure that a merit-based approach allows wage parity among associates with comparable experiences and responsibilities, irrespective of their gender.; ; Accessible campus: Our campus has been designed to be accessible to all, including differently-abled colleagues. The layout design includes ramps and lifts in every building, allowing ease of mobility and access to all.; ; On-campus crèche and daycare: In our India office, we support new parents within the organization by providing them with on-campus creche, day-care and play school. ; ; Apart from the usual shuttle facilities, a special cab service covering a certain distance is given to women during their third trimester.

  Wellbeing

  Zoho Corporation Limited adheres to industry standards in remuneration, ensuring that compensation is equitable across genders. Recognising the diverse needs of our people, we provide essential support such as parental leave, aligning with our efforts to build an organisation that values and cares for every individual.; ; We have trained medical practitioners and a dedicated medical clinic available on all days of the week. Employees can freely avail of their services.; ; The Hazard Identification & Risk Assessment (HIRA) Framework is followed rigorously at the premises.; We provide in-house counseling to our employees for free via our team of trained and qualified therapists. ; ; We organize free medical check-ups for our employees on an annual basis.; ; We organize regular blood donation camps in association with various blood banks.; ; We have open house sessions conducted by the CEO periodically where employees can raise any concerns.; ; Day Care facilities for employee kids; ; The compliance monitoring framework involves ongoing reviews and enhancements of occupational health programmes, guided by feedback, data analysis, and emerging best practices.

Pricing

• Price: £24 to £460 a licence a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: The free plan of Zoho Analytics provides 2 Users, 10K Rows, Unlimited reports, and dashboards. Some high-level features including augmented analytics, business app integrations, scheduled reports, etc are not available in the free plan
• Link to free trial: https://www.zoho.com/analytics/signup.html

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at zohouk-gcloud@eu.zohocorp.com. Tell them what format you need. It will help if you say what assistive technology you use.