Akita Systems Ltd

Microsoft Dynamics 365 Field Service Implementation

Akita Intelligent Solutions will deploy a new instance of Microsoft Dynamics 365 Field Service into your organisation in seven days for a fixed price.

Features

• Microsoft field service CRM system delivered in seven days
• Manage services in line with defined contracts
• Simplify scheduling with 'drag and drop' planning
• Dedicated app for field agents to access data about jobs
• Remotely detect when issues arise with customers' setups
• Provide automated customer communication via email and SMS
• Service includes two days of training

Benefits

• Maximise your resource efficiency using mappable data
• Schedule activities based on proximity and skills for the task
• Provide field agents with details needed to fix first time
• Automate alerts and notifications to keep customers informed
• Simplify job booking and reduce
• Delivered by experienced Microsoft Dynamics developers

£4,900.00 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@akita.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

928788860841060

Contact

Akita
0330 058 8000
info@akita.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Microsoft Dynamics 365 Field Service can work with other Dynamics 365 modules or on its own.
• Cloud deployment model: Private cloud
• Service constraints: Buyers will require the correct Microsoft Dynamics 365 licensing. Akita can assist with the provision of this at the same cost as buying directly from Microsoft.
• System requirements: Access to the internet

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: With our managed support, customers receive a service level agreement offering response within two hours.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Onsite support is available at additional cost - see rate card and Terms and Conditions for more
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Users are provided with a day of training in Microsoft Dynamics 365 and will be linked to additional training materials going forward.
• Service documentation: No
• End-of-contract data extraction: Data can be made available as a CSV as required
• End-of-contract process: Dynamics 365 is licensed by Microsoft. Organisations may request not to renew their licensing (for one or all individuals), thereby end the service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Dynamics 365 offers a simplified mobile interface with fewer fields and more pertinent information for working on the go. A dedicated app is also available.
• Service interface: No
• User support accessibility: None or don’t know
• API: No
• Customisation available: Yes
• Description of customisation: Microsoft Dynamics 365 can be customised to an organisation's requirements and workflows. We can also integrate third-party applications such as Docusign, marketing automation platforms, additional field service tools and a range of other tools to enhance CRM functionality.; All integrations are offered at an additional cost - please contact us for more.

Scaling

• Independence of resources: Dynamics 365 runs from Microsoft's expansive and well-resourced cloud infrastructure.

Analytics

• Service usage metrics: No

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: Microsoft

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: In-house destruction process

Data importing and exporting

• Data export approach: Data can be downloaded
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: Not applicable
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: Microsoft guarantees 99.9%
• Approach to resilience: All CRM system data is held in Microsoft's cloud environment. Microsoft has a highly-reliable hosting process including an industry-leading backup process.
• Outage reporting: Microsoft will alert customers with emails in the rare case of an outage

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Username or password
• Access restrictions in management interfaces and support channels: Administration accounts are password and MFA protected
• Access restriction testing frequency: Never
• Management access authentication: 2-factor authentication

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Assessment Bureau
• ISO/IEC 27001 accreditation date: 26/04/22
• What the ISO/IEC 27001 doesn’t cover: Microsoft Dynamics 365 itself is not covered by ISO 27001 - only our development approach. It will have its own standards
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Policies are held within our company SharePoint and reviewed annually by the Infrastructure and Technical Directors. We use our ISO 9001 and 27001 assessments as catalysts to review our internal security documentation and processes.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Configuration of Microsoft Dynamics 365 is defined as per documentation provided and feedback from the customer. ; ; Post-deployment, any changes to the service will be linked to Microsoft's bi-annual updates and regular security patching (unless the customer requests modifications. These come at additional cost).
• Vulnerability management type: Undisclosed
• Vulnerability management approach: Dynamics 365 is hosted within Microsoft's secure environment. The company monitor for threats 24/7 and apply patches as required.
• Protective monitoring type: Undisclosed
• Protective monitoring approach: This is taken care of by Microsoft
• Incident management type: Undisclosed
• Incident management approach: This is controlled by Microsoft

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Wellbeing

  Wellbeing

  At Akita, our people are our greatest asset. Our team are chosen for their intelligence, adaptability and – above all – dependability. And as a company, we’re committed to cultivating a culture of learning and development that empowers them to reach their full potential. They're also supported in their wellbeing through provision of healthy in-house meals, provision of personal support measures and enhanced annual leave.

Pricing

• Price: £4,900.00 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: Akita can arrange a 30 day free trial of Microsoft Dynamics 365 for organisations to assess. Please contact us for more information: https://akitais.com/contact/

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@akita.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.