DATABASE SERVICE PROVIDER GLOBAL LTD

Fusion Applications: Oracle ERP Cloud Implementation

Specialist Oracle ERP Cloud Implementation for Fusion Applications Financials, Procurement, and PPM. Strategic deployment services cover scoping, configuration, data migration, and user adoption. Expert delivery of your end-to-end Cloud ERP solution.

Features

• End-to-end Oracle ERP Cloud Implementation for Financials and PPM.
• Strategic deployment using Oracle Unified Method (OUM) accelerators.
• Business process re-engineering and Cloud ERP configuration.
• Data migration, validation, and cleansing for Cloud Financials.
• Integration with legacy systems and third-party applications.
• Risk management, security design, and compliance assurance.
• Comprehensive user training and post-Go-Live functional support.
• Cloud reporting and analytics setup for business intelligence.
• UK public sector specific regulatory and tax compliance.
• Driving user adoption and maximising Cloud ERP ROI.

Benefits

• Achieve better financial control and regulatory compliance.
• Gain real-time visibility into financial performance.
• Standardise and streamline core business processes.
• Reduce costs and administrative overheads effectively.
• Faster, more accurate financial close and reporting.
• Improve decision-making with integrated analytics.
• Ensure successful user adoption and training.
• Mitigate project risk through expert methodology.
• Secure, modern platform for public sector ERP.
• Drive business agility and continuous process improvement.

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@dsp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

928835043613642

Contact

Matthew Allsop
+44 (0) 203 880 1686
enquiries@dsp.co.uk

About your service

• Service categories:

  Applications

  Enterprise resource management

  • Payroll management
  • Order management and orchestration
  • Enterprise performance management

  Financial

  • Financial and Accounting Applications

  Human capital management

  • Core Human Resources Applications
• Multi cloud support: Yes

Service scope

• Software add-on or extension: No
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: No such constraints
• System requirements:
  • Bring your own license (BYOL)
  • Anti-Virus

User support

• Email or online ticketing support: Yes
• Support response times: The following defines the measured service levels, incident and problem resolution raised within the contracted hours of service. Priority 1 - 100% within 30 minutes Priority 2 - 100% within 60 minutes Priority 3 - 100% within 4 Hours Priority 4 - No levels required. P1 are 24x7 and P2 to P3 are UK business hours which can be logged out of UK business hours however the SLA will not commence until 08:30 the following working day.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: DSP provides tiered support across infrastructure, database and cloud environments. Our service levels range from Reactive to Comprehensive Managed Services, with the volume and frequency of support increasing as you move up the spectrum. Support depth is tailored to the environment's criticality. For example, production environments receive more intensive coverage than test or development tiers. To guarantee service excellence, we assign dedicated Account and Service Delivery Managers to ensure the highest levels of focus and performance at all times.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We introduce our colleagues to our onboarding process via the Transition team. This includes a number of regular calls and meetings as well as sharing initial documentation about the service and transition process.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: Usually there is no real data that an exiting customer needs to extract, but this can be requested and transferred during the off-boarding process if needed.
• End-of-contract process: A standard off-boarding procedure is carried out when a contract comes to an end. This is worked through closely with the customer.
• Documentation accessibility standard: None or don’t know
• How the documentation is accessible: Delivered via Transition Team.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/a
• Service interface: Yes
• User support accessibility: WCAG 2.2 AA
• Description of service interface: Our service interface provides a centralised portal where customers can manage the full lifecycle of Incidents, Requests, Problems, and Changes. Users can log Incidents with customisable priorities and initiate complex requests, including the cloning or configuration of new items. The platform features a robust search engine for auditing historical ticket data, ensuring seamless information retrieval. Additionally, the intuitive homepage dashboard highlights pending actions, streamlining workflows and reducing customer response times by providing immediate visibility into tasks requiring urgent attention.
• Accessibility standards: WCAG 2.2 AA
• Accessibility testing: We have conducted user acceptance testing (UAT) with visually impaired colleagues to validate our interface’s accessibility features. This testing focused on text scalability and colour contrast optimisation, ensuring users could customise the display to meet their specific readability needs. By observing real-world interactions with these assistive adjustments, we confirmed that the platform maintains high usability and visual clarity. The testing was successful, with participants reporting a seamless experience, verifying that our design choices effectively support inclusive navigation and meet the needs of users with visual impairments.
• API: No
• Customisation available: Yes
• Description of customisation: Users may customise any functional area of the service, provided the modifications comply with Oracle’s support agreement to maintain system integrity. To initiate a change, users submit a formal request, which is assessed for technical feasibility and compliance. Once approved, all customisations are implemented by the DSP - Applications Team. This governed approach ensures that system enhancements meet specific user requirements while safeguarding the long-term stability and supportability of the platform.

Scaling

• Independence of resources: All workloads are logically separated with independent scaling and sizing specifications.

Analytics

• Service usage metrics: Yes
• Metrics types: CPU; Disk; HTTP request and response status; Memory; Network; Number of active instances
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: Yes
• FOCUS resource tagging: Yes

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Oracle, Microsoft, Google Cloud Platform (GCP), Amazon Web Services (AWS)

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: In-house
• Protecting data at rest: Physical access control, complying with another standard
• Data sanitisation process: Yes
• Equipment disposal approach: In-house destruction process
• Data sanitisation type: Data Erasure

Data importing and exporting

• Data export approach: Via standard export function or BI Publisher within the Fusion Application. DSP can also produce custom BI Publisher reports to meet specific customer needs. These reports, like any standard Fusion report, are executed via the report request front-end which are audited.
• Data export formats:
  • CSV
  • Other
• Other data export formats:
  • PDF
  • HTML
  • Excel
  • RTF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Our SLAs will align to the Public Cloud provider of choice
• Approach to resilience: Available on request.
• Outage reporting: Public dashboard and email alerts

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted to users who have completed and approved an onboarding process with DSP.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: Less than 1 month

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: UK Cyber Essentials, UK Cyber Essentials Plus
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Configuration and change management approach: DSP has a configuration policy and a change management policy (covers security and privacy risk assessment). For more details, please get in touch.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: DSP has a threat, vulnerability and patch management policy that defines patching timelines in line with criticality assessment (e.g. critical 1-7 days) and threat intelligence, objectives and sources (e.g. Microsoft Defender for Endpoint, ENISA Threat Landscape, SANS NewsBites, Microsoft Intelligence Reports). Annually, DSP runs a Business Impact Analysis.
• Protective monitoring type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Protective monitoring approach: We use Microsoft Defender for Endpoint and staff reporting to detect threats, managed by our team via an Incident Management Policy covering detection, triage, investigation, containment, remediation, recovery, and post-incident review. Our SLAs are: Severity 1 (100% response within 30m, 99% resolution within 4h), Severity 2 (60m response, 8h resolution), and Severity 3 (4h response, 12h resolution).
• Incident management type: Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
• Incident management approach: DSP has an incident management and major incident management process. Internally, users report incidents to the helpdesk. Externally, customers report incidents via the ITSM tool or call support. Incident reports are provided via tickets to the standard template or a customer template. DSP has knowledge articles on certain types of service issues.
• Post-quantum cryptography secure: No

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 5%
• Between £500,001 and £1,000,000: 7.5%
• Between £1,000,001 and £2,500,000: 10%
• Between £2,500,001 and £5,000,000: 15%
• Over £5,000,001: 20%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: APPROACHABLE CERTIFICATION LTD
• ISO/IEC 27001 accreditation date: Saturday 24 March 2925
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: CITATION ISO CERTIFICATION LIMITED
• ISO 9001 accreditation date: Wednesday 14 January 2009
• What the ISO 9001 doesn’t cover: As is now permitted for our submission, DSP are currently working through the formal 9001 accreditation for our specific entity and please see supporting letters in Lot 1. ; This active and live certificate however is for our acquired business Premiertec Consulting Limited.
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: C79047c8-e694-43ba-8bda-0e952cd11dd5
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 135c1e7a-f330-4751-8d3c-38e822b083bb
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

    • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

    • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
    • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract

  • Mission: Make Britain a clean energy superpower: To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

    Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

    • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
    • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 6: Employment and training: For those who face barriers to employment

    • Understanding of employment and skills issues, and of the skills and employment shortages of high growth sectors relating to the contract
    • Understanding of the issues affecting the representation of disabled people in the workforce in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Understanding of the issues affecting inequality in employment, skills and pay in the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors. Measures to tackle inequality in employment, skills and pay in the contract workforce

  • Mission: Break down barriers to opportunity: By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

    Policy Outcome 7: Creating a pipeline of opportunities: For the contract workforce, reducing barriers to entry for under-represented groups.

    • Understanding of the issues affecting the development of new skills by target cohort
    • Understanding of issues relating to entering the contract workforce

  • Mission: Build an NHS fit for the future: That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

    Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

    • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@dsp.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.