Scrumconnect

Digital By Default Services

Deliver user-focused cloud and web-based services to GDS Digital by Default service standards Discovery, Alpha, Beta and Live. We provide user research, service design, delivery management, product management, digital transformation, architecture and service and software development in line with the GDS service manual and technology code of practice.

Features

• Skilled practitioners with full development lifecycle capabilities.
• User research and service design
• Java, C#, .NET, Scala, Ruby, Python, PHP, Node.Js, HTML.
• Spans technical architecture, development, design, DevOps and WebOps
• User research, UX design, Content design, business analysis, Service design
• Prototyping/proof of concept Delivery management
• Discovery, Alpha, Beta and Live service development Product management
• Digital transformation Software development Architecture services
• Continuous delivery with automated testing and deployment to the Cloud
• . User Interface (UI) and User Experience (UX) design. GDS

Benefits

• Robust, production-ready software that meets acceptance criteria
• Service accomplished in delivering to Digital by Default standards
• Develop services based around the needs of real users
• Enables digital transformation in line with Government requirements
• Instil knowledge of the Service Standards in your team
• Flexibility to react to change in user needs
• Short feedback loops enabling rapid changes to the service development
• Upskilling and transfer of digital transformation skills to in-house services
• swift deployment of teams and resources to multiple UK sites
• Working as unified cross-functional team to deliver shared goals

£250 a person a day

• Education pricing available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

928907809556172

Contact

Praveen Karadiguddi
07896206904
sales@scrumconnect.com

Planning

• Planning service: Yes
• How the planning service works: We provide a thorough, strategic approach to set the foundation for your business's success. We focus on understanding your unique needs, objectives, and target audience to create a customised plan that aligns with your vision.; ; Our team of experts delve into market analysis, competitive insights, and future trends to ensure your business is positioned to take advantage of emerging opportunities. From identifying key performance indicators to setting realistic, attainable goals, we prepare your business for sustainable growth and success.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: Our Training Services are designed to empower your team and outfit them with the knowledge they need to succeed in a constantly evolving digital landscape. We focus on practical, applicable skills that can immediately enhance productivity and efficiency.; ; We provide comprehensive, tailor-made training modules spanning a wide range of topics, from harnessing the power of new technologies, to understanding best practices for digital engagement. Our training methodology focuses on hands-on learning, peer-to-peer coaching, and continuous support to ensure your team gains and retains valuable knowledge.; ; We also offer 'Train the Trainer' sessions, creating internal experts who can continue to disseminate knowledge and skills throughout your organisation. Our objective is not just to train, but to create a culture of continuous learning and innovation in your organisation.; ; In essence, our commitment to quality assurance and rigorous performance testing is aimed at providing you with robust, reliable, and high-performing digital solutions that can stand up to the demands of today's fast-paced digital environment.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: Navigating the complexities of setting up new systems and migrating data can be challenging. Our Setup and Migration Services are designed to ensure a seamless transition, minimising downtime and ensuring data integrity. Our team ensures that the systems are fully functional, secure, and optimised for your operational requirements.; ; When it comes to migration, our experts take a meticulous approach to safeguard your valuable data. We handle everything from data cleansing, mapping, and validation to the actual transfer, always prioritising data security and integrity. Our goal is to deliver a smooth migration process, allowing you to continue business as usual, while we handle the technicalities.; ; From initial setup to successful migration, we provide the expertise and support to make the transition smooth and stress-free.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Our Quality Assurance Services emphasise thorough testing of all digital components to identify and rectify any issues before they can impact your business. We use a combination of manual and automated testing techniques, covering functionality, usability, compatibility, and security aspects, guaranteeing your systems meet the highest quality standards.; ; Our Performance Testing Services are designed to stress-test your systems under real-world scenarios. We evaluate the performance and responsiveness of your systems under various loads to ensure they are ready to handle peak traffic, minimising the risk of downtime or degradation of service. These tests provide valuable insights that can be used to optimise the system for maximum efficiency.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
• Certified security testers: No

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: Our expert cloud managed services are designed to ensure the maximum project success and ROI. We deploy into the cloud on AWS and develop open-source based software for cloud operations, as well as Salesforce CRM. Our managed services team takes over from our developers and consultants to ensure full support in beta and production. Our 24-hour services packages reduce risk and cost to an organisation and improve customer satisfaction. Services are ITIL v3 based with full Service Management, and cover:; - 1st line end user support and service desk; - 2nd line AWS/Azure and applications support; - 3rd line technical and developer support for incident fixes and ongoing change; Our managed services cover all of the above. We can support existing on-premise technology and software, as well as solutions designed and delivered by Scrumconnect.; ; on-premise or hosted in the public cloud. Key features include:; ; •Proactive monitoring and alerting.; •SPOC for 3rd party suppliers and the business.; •24/7/365 monitoring and management.; •Real-time, automated, alerting and dashboards.; •Includes Network Operations Centre service.; •Licence management of components within the cloud.; •Integration with Incident and Change management tools.; •Proactive capacity management.; •Regular service reviews.

Service scope

• Service constraints: N/A

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: SLA Agreed with the client
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Yes, at an extra cost
• Web chat support availability: 9 to 5 (UK time), 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: N/A
• Support levels: Our support levels include onsite, email and telephone assistance for incident logging and end-user support/service requests. Our projects typically employ an account management structure as as part of our delivery, support and quality assurance processes.; ; Support levels are customised to client requirements.; ; Default support levels are:; P1: Reponse time 30 minutes, Target Resolution time 4 hours; P2: Response time 1 hour, Target resolution time 8 hours; P3: Response time 2 hours, Target resolution time 3 days; P4: Response time Next working day, Target resolution time 10 days

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to further reducing our carbon footprint aiming to be carbon neutral by 2050, in line with the Climate Change Act 2008. Work from home; Our team are predominantly home based providing a reduction in emissions linked to travelling to and heating or powering the premises. IT Infrastructure: Scrumconnect has no on-premise server infrastructure with all our services being cloud based with AWS. AWS will be powered by 100% renewable energy by 2025. Cycle to work scheme: To reduce the carbon footprint of employees travelling to the premises we have an established cycle to work incentive.

  Covid-19 recovery

  Scrumconnect are committed to providing tangible community benefits for the public sector and driving social change through programs recognised for delivering results for underrepresented and disadvantaged groups. Scrumconnect Cloud has recently launched Scrumconnect Academy, which aims to provide free training and mentorship to retrain people from industries affected by Covid19 to become cloud native experts (Candidates recently made redundant, unemployed individuals with outdated skills, disadvantaged youths, veterans and military spouses and disabled people). Scrumconnect Academy will aim to tackle the misrepresentation of women (make up 26% of tech roles) and Black, Asian or minority ethnic backgrounds (make up 15.2% of tech roles) by focusing recruitment on these underrepresented groups. Additionally, Scrumconnect run 'Get Certified Challenges' periodically where we organised free bootcamps and training materials with AWS to fund exams for those affected by Covid19.

  Tackling economic inequality

  We’ll Provide training/employment opportunities, for those facing barriers to employment and/or are from deprived areas through our various partnership organisations like Diversifying groups, Jobs With pride Support digital literacy through skills development/qualifications attainment/job creation initiatives e.g. 2x starters this month via T-Level apprenticeship program Address skills shortages in high-growth sectors (Tech/Digital/Data); providing educational advice/career development/job opportunities by volunteering and sponsored events

  Equal opportunity

  We will: Ensure equitable treatment of employers, contractors and the communities integral to our value chain by implementing fair employment and equal pay practices Offer high-quality training and job creation initiatives specifically designed to empower individuals who face barriers to employment or come from deprived areas. Example: We welcomed two new starters via Disability Rights UK and in the past year we've seen more than 25% of our new hires originating from ethnic minority backgrounds via Diversifying groups Establish an inclusive work environment aided by our transparent HR policies that apply consistently from the recruitment process through promotion and compensation, benefiting both contractors and employees. Support digital literacy by actively promoting skills development, facilitating qualifications attainment, and launching initiatives that generate employment opportunities

  Wellbeing

  We have a certified mental health and wellness coach within Scrumconnect. We follow our commitment towards the 6 standards of Mental Health and ensure that our contractors/employees/Communities follow the same. We do a half yearly survey of staff engagement and bring in new policies/address needs based on the feedback. We conduct specific initiatives to promote healthy work environments. For e.g.: In times of COVID when people are connected remotely activities like virtual coffee mornings and community forums We have a well defined charter defining roles and responsibilities, job descriptions, work hours, flexible working options provided to every personnel as part of their onboarding process . Employee charter specific for this opportunity will be shared to clients prior to the start of the engagement.

Pricing

• Price: £250 a person a day
• Discount for educational organisations: Yes

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.