SAPPHIRE TECHNOLOGIES LIMITED

Identity and Access Management (IAM) Advanced

An Identity and Access Management (IAM) system is designed to be a single solution for managing user access and permissions within an organisation’s environment. Covering solutions for Privileged Account and Session Management (PASM), Privilege elevation and delegation management (PEDM), Secrets Management and Cloud Infrastructure entitlement management (CIEM).

Features

• A range of solutions to help solve your IDAM requirements
• User-based policy for simplified security administration and increased visibility
• User to IP mapping for augmented traffic monitoring
• Multiple identity connectors facilitate deployment in all customer environments
• Prevention of unauthorised access, whilst allowing legitimate user access.
• Password safe options for management of credentials and secrets
• Privileged remote access and remote support solutions
• Design and consultancy support through our technology partners
• Manage least privilege across windows, Mac and Unix/Linux estates

Benefits

• Protect your credentials and secrets across cloud and on-premise
• Manage support and vendor connectivity securely without VPN
• Complete visibility of users and permissions across your environment
• A range of technology solutions to suit your needs
• Support the complexity of todays estates by managing privilege
• Reduce risks and threats from ‘all or nothing’ VPNs
• Minimise and manage administrative rights
• Protect and control trusted applications
• Integrate with your security monitoring solutions

£45 a licence a year

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@sapphire.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

928940994593161

Contact

Katie Smith
0845 58 27001
info@sapphire.net

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: Choosing the UEMs option, the administrator can integrate to either a generic unsupported MDM, or to any of these supported MDMs/UEMs:; VMware Workspace ONE UEM (Formerly AirWatch UEM), MobileIron Core, MobileIron Cloud, IBM MaaS360, BlackBerry UEM, Microsoft Intune, Citrix XenMobile, Mdportsolution, Google Cloud, Jamf ; ; May require networking rules to configure your security systems to allow integration with on premise systems."
• System requirements:
  • IOS
  • Android

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 9 to 5 (UK time), Monday to Friday
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: No
• Support levels: Level 1 - Sapphire Helpdesk; The first point of escalation should always be the Sapphire Help Desk and escalation must be separate from the initial call to log the fault. The customer must obtain a case reference number for the fault.; ; Level 2 - Sapphire Professional Services Manager; This is the second point of escalation in the event of the Help Desk being uncontactable or an increase in call priority being required. The Cloud customer should quote the case reference number provided.; ; Level 3 - Sapphire Business Services Director; This is the third point of escalation in the event of the Manager being uncontactable or a further increase in call priority being required.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: A simple and documented onboarding process is avaialble for all services via the Check Point Infinity Portal. Individual Admin guides are available for each service giving details on getting started and configuration. In addition, Check Point offers a variety of other resources to educate users on their solutions such as online knowledge base, on-demand webinars, product videos and online training.; ; At additional cost, Professional Services experts can help with the planning, design, implementation, optimisation and service handover.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: The service does not hold customer data only security configuration and log data to generate reports on the service functionality. Report information can be exported from the service web interface in order to archive the information.
• End-of-contract process: Unless the contract is renewed, functionality of the service (as described in the service features section) will cease on the day of expiration. The service will remain accessible. If the service is not renewed after 90 days of expiry the service will be terminated and all configuration deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: N/A This service is purely for Mobile device security. As such there is no desktop service. Management is via the Infinitly portal.; Checkpoint Harmony Endpoint is avaiable via the same portal
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: The service is accessed via the a portal. This web-based platform delivers all the security capabilities of the Check Point Infinity consolidated architecture. With a single account, organizations can secure and manage their entire IT infrastructure – networks, cloud, IoT, endpoints and mobile – from one console, according to the services they subscribe to. The Portal provides consistent security with unified protections and management in one place and full visibility into threat posture.
• Accessibility standards: None or don’t know
• Description of accessibility: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• Accessibility testing: Our service is B2B and currently is not tested according to EN 301 549 accessibility standards.
• API: No
• Customisation available: Yes
• Description of customisation: Via SDK

Scaling

• Independence of resources: The service is built on public cloud infrastructure and scales automatically to accommodate new users. Each service account is provisioned as a separate tenancy with no interaction between tenancies.

Analytics

• Service usage metrics: Yes
• Metrics types: Dashboard main screen - displays both statistics and snapshot data based on information supplied by the enrolled devices. Most of the graphical information presented on this screen has clickable items, which direct you to a query based page adapted to the state.; Forensics - view all the security forensic data that was collected for mobile applications across the Enterprise.; Events & Alerts - shows an audit trail of incidents and actions that occurred on the devices, for example, Application installation, Profiles detected on devices, etc.
• Reporting types:
  • Real-time dashboards
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Check Point & Beyond Trust

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: The service does not hold customer data only security configuration and log data to generate reports on the service functionality. Report information can be exported from the service web interface in order to archive the information.
• Data export formats:
  • CSV
  • Other
• Other data export formats: PDF
• Data import formats: Other
• Other data import formats: None. The service does not hold data.

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Availability target is 99.9% service credit available on request
• Approach to resilience: Service Availability Controls; - Redundant systems and networks are deployed across servicing components.; - Load balancing ensures service availability in case of component failure.; - DRP: In case of data center failure, automatic failover is deployed to an alternate data center. (Note: Selecting a specific data center (for example, in EU) will cause the loss of data center failover functionality.); - The customer account: policy, users, logs and configurations are stored in redundant locations.; - We enforces internal policies to control the retention of backup data. All data is backed up at each data center, on a rotating schedule of incremental and full backups.
• Outage reporting: Reported by help desk and or email

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: The service uses role-based administration to restrict access for authorised administrators. There are two types of admin roles, Global roles (which apply to the Infinity Portal platform and to all the services in the Infinity Portal.) and Specific Service roles (which apply only to a specific service. The specific service roles are in addition to the global roles and do not override them.)
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: SGS
• ISO/IEC 27001 accreditation date: Renewal was 22/09/2021. Original certification 07/02/2003
• What the ISO/IEC 27001 doesn’t cover: Na
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • SOC 2 Type 2 for 2022
  • SOC 2 Type 2 in progress proof for 2023
  • ISO 27001-27017 in progress proof for 2023
  • ISO 27001-27018 in progress proof for 2023
  • ISO 27001-27036 in progress proof for 2023
  • CloudGuard PCI-DSS Level 1 Service Provider 2022-2023
  • LCyber Essentials and Cyber Essentials plus accreditation

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We are ISO27001 certified

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Change requests are documented within the Change Management tool. The request is reviewed and approved by the Director of Operations. Emergency changes are performed and updated as part of hot fixes, which follow the same process as described above though the time frame may be shortened, and approvals may be provided after the change was already performed. Key Check Point personnel are notified of cases of test failures. Every test failure is documented in the change management tool and sent to the relevant personal in the Project manager.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Microsoft performs all vulnerability management of the azure and service components. Sapphire owned and operated systems follow our ISO accredited vulnerability management process and comply with Cyber essentials plus. Our process includes (1) update by default (2) full asset register and identification (3) triage, prioritise, identify workarounds for unavailable fixes) (4) all don't update decisions are recorded, reviewed and actioned when appropriate (5) the process is regularly review and all exceptions or mitigations are verified and validated. We utilise a combination of our VM vendor, threat intelligence and monitoring to assign prioritisations and typically remediate within 5 days
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Sapphire utilises our MXDR service to monitor and defend Sapphire, this includes threat modelling to identify log prioritisation and requirements 24x7, full analysis and investigation of all events (both alerted and identified through threat hunting), the integration of threat intelligence for further context and enrichment, and the SLA driven responses of both active (contain, isolate remediate) and passive guided (for business critical assets) all responses include both immediate containment, and more strategic recommendations to prevent recurrence. We triage all alerts within 15 minutes and respond in a prioritised manner with the highest priority responses within 30 minutes.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Sapphire maintains an incident response process that is accredited under ISO 27001, and covers predefined playbooks for all incident types, we actively encourage user reporting through our help desk and security culture, reinforcing and evangelising this through regular user awareness and testing. All incidents are reported and follow a process of notification to any impacted clients. This is augmented by independent partner incident response capability and assisted by live feedback from our incident response team and partners relating to client incidents allowing us to iterate and improve this process.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We make sure that we recycle where we can and take appropriate modes of transport to get to clients. Our offices in Darlington and Glasgow are easily accessible by public transport meaning that many of our colleagues go to an office by these means. For other colleagues, we offer remote working, and colleagues are able to attend an office when they need. We are pricing our services to encourage customers to prefer remote access and remote working where possible. One of Sapphire staff is undertaking a part time PHD studying the carbon consequences of cyber crime and its mitigation which is inclusive of Sapphire customers and partners.

  Covid-19 recovery

  We have encouraged our staff back to office working especially in the SOC which runs 24*7 shift patterns. We have recently engaged in local communities by hiring space in local charity buildings for company meetings as in house face to face meetings. We have performed pro-bono work with charities to check their security status and help them move onwards from Covid in the face of increased cyber attacks on charities

  Equal opportunity

  We have an Equal Opportunities policy which everyone in Sapphire adheres to. We are currently at 29% of females in our organisation, a number that has grown over the last few months. Our recruitment processes allow us to interview the best people for the roles we have available, and we insist on 50:50 short-lists for all roles. We value the views of others and see as a strength our openness to challenge. We employ military reservists and are supportive of their overseas deployment commitments on behalf of HM Government. Recently we have signed documentation to join the NCSC Cyber First scheme to help young people especially women and girls to join the ranks of cyber professionals. We also mentor young people who are keen to move into cyber at some stage in their career.

  Wellbeing

  We take the wellbeing of our colleagues seriously; we offer an Employee Assistance Programme, have health cover, a pension scheme and Life Cover. We also provide opportunities for colleagues to Give Back to local projects/schemes and they can use a day a year to do this.

Pricing

• Price: £45 a licence a year
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@sapphire.net. Tell them what format you need. It will help if you say what assistive technology you use.