Advanced Business Solutions

Advanced Supplier Management

Supplier Management makes managing suppliers simpler and more transparent. Providing a centralised location for supplier records, assessing data completeness via the governance dashboard. Delivering visibility of supplier performance and allows prequalification, onboarding and management. Intuitive dashboards and alerts mitigate risk and facilitate management of the supplier and contract lifecycle.

Features

• Comprehensive supplier database typically synchronised with customer finance system
• Intuitive sharing of key data across contracts and suppliers
• Guided wizards for supplier onboarding processes, including customisable questionnaires
• Out-of-the-box templates for capturing supplier reviews, performance, and satisfaction surveys
• Track and manage supplier KPI/milestones against supplier and contract records
• Standard configurations for assessing/tracking/managing supplier risks and issues
• Categorise suppliers based on risk and significance
• Flexible classifications for contracts/suppliers data along with enhanced reporting
• Insurance details and certifications can be added to contracts
• Seamless supplier engagement driven through a fully digital collaboration platform

Benefits

• Ensure suppliers and contracts detail remain current and accessible
• Suppliers are categorised correctly driving appropriate checks, reviews and approvals
• Structured management plans consistently evaluate supplier performance and mitigate risks
• Classifications drive meaningful reporting insights and help users locate contracts
• Provides holistic view of risks, issues and supplier non-compliance
• Authorised users interact with the contract and supplier as one
• Ensure all required deliverables, due dates, and outcomes are achieved
• Evaluate the risk and performance of your suppliers’ contracts
• Inadequate insurance cover and expiring certificates flagged against suppliers
• In system correspondence centralises collaboration, ensures auditability and increasing uptake

£11,400 to £19,200 a licence a year

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementteam@oneadvanced.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

929015904428587

Contact

Bid Support
0330 343 8000
bidmanagementteam@oneadvanced.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Contract Management; Sourcing Management; Financials
• Cloud deployment model: Public cloud
• Service constraints: No constraints
• System requirements:
  • OS Windows Vista, 7, 10 & 11, Apple OSX
  • Chrome, Edge, Explorer (10+), Firefox and Safari
  • Internet connection & access

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 - Target within 1 hour; Priority 2 - Target within 4 hour; Priority 3 - Target within 8 hour
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support is provided around a priority and escalation system. When an incident is reported, a priority level is established based upon the information provided - understanding business impact is essential. Target service levels and response times are assigned based on an initial appraisal of the problem but can be revisited at any time by the client. The escalation procedure is designed to progress each call as efficiently as possible. SLAs are in place for escalations beyond support into the development and professional service teams.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Advanced provide a platform (an instance of Supplier & Contract Management) in a pre-configured state which provides the users visibility of all their suppliers and contract once data has been loaded. ; ; To support this data loading Advanced provide data upload templates which our Professional Services team then use to load data, once a data migration workshop has occured. ; ; Users are given access to a HelpDocs site which includes articles on:; ; 1. The standard solution articles; 2. Terminology guide; 3. Release notes; 4. FAQs
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats: URL
• End-of-contract data extraction: Advanced ensures that off-boarding from the service is a seamless exercise. This is done through ensuring clients have ready and easy access to data and information, including the ability to export to transition to new services.; ; Export of data directly from the platform via the data governance dashboard - one for suppliers, one for contracts. There is a guide within HelpDocs that supports this.
• End-of-contract process: All documents stored in the solution will be exported out. This would be provided to the customer ahead of their site being deleted.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Services between mobile and desktop are identical, with the browser based application being responsive to screen size and resolution.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The interface is build around modern web standards (Single Page application) that in time will be installable as a progressive web application.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: The platform has not been tested with users of assistive technology.
• API: Yes
• What users can and can't do using the API: The Spend Management API is created as a component on it's own and contains all the functions that a user can perform on the front end.
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: In the starter packages of the solution, users can configure limited components of the solution that can be used to supplement the out of the box configuration provided with the product

Scaling

• Independence of resources: Advanced has the ability to dynamically scale servers if usage increase is noticed.

Analytics

• Service usage metrics: Yes
• Metrics types: Quarterly reporting
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Customer exports their data from the data governance dashboard within the software.
• Data export formats: Other
• Other data export formats: XLSX
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Other
• Other protection between networks: Advanced Spend Management utilises Azure Security Defender for alerting if there has been any anomalous access to network and corresponding services. Azure Security Defender is used as Advanced Spend Management's IDS.; ; Azure services and networks are also restricted to only being accessible via Azure VPN which is secured against Advanced's Office 365 with MFA enabled.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Other
• Other protection within supplier network: Advanced Spend Management utilises Azure Security Defender for alerting if there has been any anomalous access to network and corresponding services. Azure Security Defender is used as Advanced Spend Management's IDS.; ; Azure services and networks are also restricted to only being accessible via Azure VPN which is secured against Advanced's Office 365 with MFA enabled.

Availability and resilience

• Guaranteed availability: Excluding planned maintenance, the solution is delivered with an SLA of 99.7% on a monthly basis. ; ; While Advanced Spend Management uptime is traditionally 99.9%, the System SLA is at least 99.7% available during periods of planned availability. Periods of unscheduled unavailability in a month do not exceed 130 minutes.
• Approach to resilience: The service is built on top of Azure Kubernetes Service and uses containers that have 4 different components. Each of these components can be scaled out as needed (UI, API, Workflow, Provisioning) and each component can be released without any outage using Kubernetes's rolling update feature. Kubernetes inherently compares actual state vs desired state and always attempts to keep them in sync (e.g. if a container crashes it is automatically restored by kubernetes ensuring little to no downtime). ; ; Multiple instances of each container are configured and deployed to mitigate any downtime and rare crashes with one instance of a container. The main Azure services used to deliver the application are Azure Kubernetes Services, Azure SQL, Azure Blob Storage, Azure Service Bus, Azure Keyvault and Azure Application Insights. All these services are highly redundant across at least 3 availability zones accounting for redundancy and disaster recovery at the same time.
• Outage reporting: Outage notifications are issued by email to all customer system administrators, including the reasons, and planned time frames

Identity and authentication

• User authentication needed: Yes
• User authentication: Identity federation with existing provider (for example Google Apps)
• Access restrictions in management interfaces and support channels: Advanced Spend Management has full RBAC built into the products allowing an administrator to configure granular permissions for a specific user. Note, that Authentication can be controlled by the external identity provider and authorisation controlled within the Advanced Spend Management tool.
• Access restriction testing frequency: At least once a year
• Management access authentication: Identity federation with existing provider (for example Google Apps)

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users contact the support team to get audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 30/06/2021
• What the ISO/IEC 27001 doesn’t cover: All activity on G-Cloud is covered by ISO 27001
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Advanced information and security policies align to ISO 27001:2013.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Advanced Spend Management has rigorous change management and configuration change processes where all changes must be performed in lower integration environments, tested and approved prior to progressing through to high level production environments.; ; Only the Platform Lead and Chief Of Technology can approve changes made from a lower environment into production.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: 1. Security patches must be reviewed monthly in line with the patch release cycle and installed every 6 months if applicable.; 2. All security patches must be reviewed and tested on lower tier environments.; 3. Once testing is completed security patches must be released into production servers.; 4. Only security related patches are mandatory to install. All other patches are reviewed and deployed outside of this process.; 5. If a security related patch is deemed critical, it must be prioritised; 6. All software required to complete an employees’ role must be provided as part of the standard software offering.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Advanced complies with protective monitoring in line with GPG 13.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management control objectives are defined within our ISO 27001:2013 certified Information Security Management System and the procedures for Incident management are aligned to ITIL v3 industry best practice.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We are committed to building a better tomorrow for our staff, customers and wider community through outstanding environmental sustainability performance. Our vision is underpinned by five core principles:; To protect the environment by reducing our carbon footprint; To reduce the environmental impact of our operational activities through effective management of our estate; To create and maintain a positive environmental sustainability culture; To maximise the positive impact of our sustainability actions through effective communication, collaboration and partnership; To fulfil all environmental compliance obligations and seek to exceed regulatory requirements; To achieve this vision, we continuously invest in and develop our ESG strategy to provide a structured and meaningful approach to our climate activity. Our success also relies on effective engagement with staff, utilising and developing their skills, knowledge and understanding.; We have launched a number of initiatives to reduce our GHG emissions on an annual basis, since 2018 we have seen a reduction in 36% in our total GHG emissions.; We are proactive in the property management of our offices, maintaining pressure on landlords and staff to ensure energy efficiency. Home working is facilitated and encouraged, and unnecessary travel is minimised by the delivery of consultancy, training and implementation services remotely, where appropriate. Reducing the amount of paper we generate is a key focus, and we use recycled paper - which we then recycle ourselves. We have also taken steps to recycle other materials such as plastics, food and cardboard. We comply with WEEE regulations and recycle our electrical items. All our UK based offices are entirely using green electricity and we have undertaken an office consolidation project to minimise unnecessary carbon expenditure.; We are focused on our transition to a Cloud service company ensuring our customers have solutions which are future proofed and don’t require costly or energy inefficient hardware.

  Covid-19 recovery

  In the event of a similar incident OneAdvanced has a documented Health and Safety policy regarding Covid-19 Arrangements, which focuses on handwashing, hygiene, self-isolation and social distancing.; As part of our transition to hybrid working we provided all employees with the materials and processes to allow them to work at home indefinitely. In the event of a similar incident all staff are able to work from home for as long as is required. This allows them to prioritise their health and safety and avoid risk of transmission.; Working from home is undoubtedly challenging and may have a negative impact on the wellbeing of our employees. We provided guidance for staff working from home to stay connected e.g., quizzes, coffee mornings and time allocated for informal catch ups.; We have also made changes to our approach to visiting customers on-site. Where appropriate, training and consultancy can be provided virtually.; With the increase in remote work and changes in the software landscape we have invested significantly in digital transformation and cyber security to ensure the safety of the business, employees and customers. This includes protection of personal data.

  Tackling economic inequality

  OneAdvanced is committed to tackling economic inequality. We are renowned for our recruitment processes which seek to eradicate biases that can perpetuate economic inequality. We hire for potential rather than based on experience. ; Our commitment to tackling economic inequality is also exemplified in our pay reporting transparency. In addition to the legal requirements to produce a Gender Pay Gap Report, we have also released our Diversity Pay Gap Report to ensure accountability and so that we can take steps to address economic inequality within our own employee base. ; As we develop as an organisation and embrace our role in bettering society we are building features into our products to assist us in tackling economic inequality. One example of this is our education software that is used by prisons in the UK to help educate individuals that have been in the prison system and broaden their opportunities for education. Another example is the service we provide to many NHS offices across the country which allow them to act more efficiently and see more patients each day. ; A focus of OneAdvanced is to commit to increasing our community outreach. As part of our strategy we are planning to implement a regular schedule of community education workshops for local schools, colleges and other groups. Examples include ‘How to get started in Tech’ and coding classes. Each employee is entitled to 1 paid day they can use to volunteer for a cause close to their heart including those that are aimed at helping those from lower socio-economic areas. ; Our learning and development team are in place to allow our staff the opportunity to develop their skillset and further their professional career. This can allow disadvantaged individuals to increase their opportunities to secure high paying jobs both within the software industry and outside of it.

  Equal opportunity

  Cultivating a diverse workforce and inclusive culture is a priority for OneAdvanced. Diversity of experience, age, race, ethnicity, culture, gender and sexual orientation provides a wide range of talent from entry level through to our leadership teams creating richer perspectives and a powerful frame of reference. ; Not only is it right to recognise and celebrate differences, and ensure everyone has the opportunity to thrive, but creating a culture that is genuinely committed to a meritocratic workplace is important to our success. Ensuring all our employees understand and engage with our values, and have the opportunity to realise their full potential, is fundamental to our business. ; We have published 4 Diversity Pay Gap reports that extend beyond the legal requirement for gender to ethnicity, sexuality, education, disability and socio-economic status. This data provides transparency and will aid us significantly on our journey to creating a fair and equitable workplace for all. ; OneAdvanced is delighted to have been announced as one of the top 100 Diversity Leaders of 2020 across UK businesses following an independent survey carried out on behalf of the Financial Times. The award assesses diversity across gender, age, ethnicity, disability and sexual orientation, and ranks organisations in Europe on the extent to which they offer diverse and inclusive workplaces. The survey focused on two broad areas, looking at the scale in which employers promoted diversity within the workforce, and identifying companies that stood out when it came to encouraging diversity and equal opportunities. ; OneAdvanced is renowned for its innovative recruitment process, which seeks to eradicate bias – unconscious or otherwise – when hiring. In our recruitment, we use tools that give us additional insight into intellect and attitude, and remove CVs from the interview process, so managers go in without preconceptions.

  Wellbeing

  We take wellbeing very seriously at OneAdvanced, employees have access to the following initiatives to promote wellbeing: ; Our Employee Assistance Program (EAP) is a 24/7 phone line where our employees can speak to a trained professional regarding any matters. Whether that is related to their current workload, or whether it is related to their finances for example. This service is 100% confidential. ; The Wellbeing hub on our internal website is central point for resources, such as the Thrive app to which our employees have an access code. In addition, the Hub is a link to our partnership with Perks at Work who offer discounts and classes for wellbeing, fitness, and meditation. ; Our offices have been made more friendly and accessible than ever before as part of our office changes brought on by the new, flexible ways of working. All our offices now contain a ‘wellbeing room’, sharp boxes for needles and free sanitary products in all bathrooms (available to guests as well as our staff). ; We are undertaking an exercise to update our employee value proposition and undertook research to identify what factors employees themselves want. This was done so we can provide benefits that our employees will value from the most and benefit their health and wellbeing.

Pricing

• Price: £11,400 to £19,200 a licence a year
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Trial sites are available for the Sourcing, Contract and Supplier modules for Advanced Spend Management. Where required, these can be provisioned via a Request to Advanced. Once provisioned, these sites are available on a time limited basis.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at bidmanagementteam@oneadvanced.com. Tell them what format you need. It will help if you say what assistive technology you use.