CONVERGENCE (GROUP NETWORKS) LIMITED

Managed LAN & Wi-Fi Services

Our Managed LAN & Wi-Fi service delivers secure, standardised and proactively monitored network infrastructure. We provide end-to-end management, real-time visibility through a self-service portal, accurate asset data and rapid incident resolution. This reduces operational workload and enables IT teams to focus on strategic business priorities and deliver improved performance, reliability.

Features

• 24x7x365 UK-based Network Operations Centre
• Device real-time monitoring & alerting
• Replacement parts and hardware delivery to site
• On-site technician support (SLA dependent)
• Configuration management and capacity planning
• Software patch management
• Customer self-service portal
• Inventory asset management live database
• Configuration moves, adds and changes
• Service Health Reporting

Benefits

• Reduce downtime through faster fault resolution and proactive part replacement
• Receive alerts within minutes for any hardware issue
• See and resolve network security vulnerabilities more easily
• Strengthen compliance with improved audit-ready information
• Analyse trends and identify potential issues before they occur
• Make better-informed decisions about network infrastructure changes
• Free-up your internal IT team to focus on strategic priorities
• Eliminate unnecessary costs from wasted call-outs and unresolved issues
• Offload vendor management and supply-chain complexities
• Benefit from guaranteed response and resolution times through SLAs

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@convergencegroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

929428967947702

Contact

Sales Team
0845 270 2709
sales@convergencegroup.co.uk

About the service

• Service categories:

  Cloud Support Services

  Ongoing Support

  • Product support capabilities
  • Logging and management of incidents
  • Reporting and proactive results analysis
  • Dispatch of service technicians and/or parts

Service scope

• Service constraints: Customers must use supported LAN or Wi-Fi products from approved vendors, including Cisco, Cisco Meraki, Extreme Networks, or Fortinet. Where Convergence Group has not delivered the original implementation, an initial network assessment is required to confirm service compatibility. Convergence Group retains sole administrative access to all managed network assets to ensure standardised configuration, accurate inventory, automation, and customer portal workflows. Vendor-stable updates, including firmware, are applied inside or outside business hours with prior notice; emergency patches and security updates are also completed inside or outside business hours where feasible. This service excludes support for data cabling infrastructure.

User support

• Email or online ticketing support: Yes
• Support response times: Telephone calls are answered within 30 Seconds.; Response times on tickets created via telephone, email or the customer self-service portal:; ; P1 – Critical Impact - 15 Minutes; P2 – Major Impact - 30 Minutes; P3 – Minor Impact - 1 Hour; P4 – Normal - 4 Hours
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: This is a fully managed service, please refer to our Service Definition Document for further information regarding the level of support included.

Supplier type

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Pricing

• Discount for educational organisations: No

Architecture roles

Network architect

Role level	UK Rate	Offshore Rate
Network architect	£1,095.00

Product and delivery roles

Delivery manager

Role level	UK Rate	Offshore Rate
Delivery manager	£1,095.00

Standards and certifications

• ISO/IEC 27001 certification: Yes
• ISO/IEC 27001 accredited by: BSI
• ISO/IEC 27001 accreditation date: Thursday 28 August 2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• ISO 9001 certification accredited by: BSI
• ISO 9001 accreditation date: Monday 16 February 2026
• What the ISO 9001 doesn’t cover: N/A
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber Essentials Certificate Number: 0264ae2e-998e-4045-b7be-f8e464f00baf
• Cyber essentials plus: No
• Cyber Essentials Alternative: In relation to the services you do not have a current and valid Cyber Essentials Plus certificate which has been awarded by one of the government approved Cyber Essentials accreditation bodies but you are working towards gaining it, and will be in a position to confirm that you have been awarded a current and valid Cyber Essentials Plus certificate by one of the government approved accreditation bodies within 12 months of the date of award.
• Other security certifications: No

Social value

• Mission: Kick start economic growth:

  To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

  Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling

  Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
• Mission: Make Britain a clean energy superpower:

  To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

  Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
• Mission: Break down barriers to opportunity:

  By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

  Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Inclusive and accessible recruitment practices, and retention-focused activities, including those provided in the Guide for line managers on recruiting, managing and developing people with a disability or health condition
  • Introducing transparency to pay and reward processes
  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition
• Mission: Build an NHS fit for the future:

  That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

  Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Inclusive and accessible recruitment practices, development practices and retention policies that support-focused activities including those provided in the Guide for line managers on recruiting, managing and developing which support people with a disability or health condition
  • Actions to invest in the physical and mental health and wellbeing of the contract workforce

Service documents

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at sales@convergencegroup.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.