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Wavenet

Cyber Incident Response

CyberGuard's CREST and NCSC Accredited Incident Response Team (CSIRT) comprises seasoned cybersecurity experts aiding organizations during cyber incidents and data breaches. They guide through incident identification, decision-making, and restoration, aiming to minimize reputation damage and swiftly restore services. They address breaches involving unauthorized access or malicious activities like ransomware attacks.

Features

  • 24/7/365 UK-based rapid incident response.
  • CREST and NCSC accredited Cyber Security Incident Response Team (CSIRT).
  • Comprehensive guidance: preparation, detection, containment, recovery, post-incident review.
  • Remote response within two hours of initial contact.
  • Digital forensics and malware analysis capabilities included.
  • Regulatory reporting advice and communication support provided.
  • Flexible service tiers to suit different organisational needs.
  • Inclusive annual resource allocation for incident response.
  • Discounted rates for additional incident response resources.
  • Post-incident lessons learnt and recommendations report delivered.

Benefits

  • Rapid response minimises damage and downtime after cyber incidents.
  • Expert guidance ensures effective incident management and recovery.
  • 24/7 support provides peace of mind for organisations.
  • Accredited professionals deliver trusted, high-quality service.
  • Flexible options suit organisations of all sizes and budgets.
  • Regulatory advice helps meet compliance requirements.
  • Lessons learnt reports drive continuous security improvement.
  • Inclusive resource allowance reduces exposure to unexpected costs.
  • Discounted rates reduce overall incident response costs.
  • Remote support enables fast, efficient incident containment.

Pricing

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 2 9 7 5 5 3 0 3 5 5 2 5 3 4

Contact

Wavenet Joe Ewins
Telephone: 0333 234 0011
Email: publicsector@wavenet.co.uk

About the service

Service categories

Cloud Support Services

Security Services

  • Security risk management
  • Security incident management

Service scope

Service constraints
The service is inclusive of either £10,000 or £20,000 of IR resource per annum, depending on which level of service is chosen. Additionally required IR resource will be charged as consumed at a discounted rate.

User support

Email or online ticketing support
Yes
Support response times
2 hour response, 24x7x365
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Support levels
24 hours, 7 days a week

Supplier type

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Developed Vetting (DV)

Pricing

Discount for educational organisations
No

Architecture roles

Enterprise architect
Role level UK Rate Offshore Rate
Enterprise architect £1,100.00
Senior enterprise architect £1,300.00
Network architect
Role level UK Rate Offshore Rate
Associate network architect £975.00
Network architect £1,100.00
Security architect
Role level UK Rate Offshore Rate
Security architect £1,200.00
Solution architect
Role level UK Rate Offshore Rate
Associate solution architect £975.00
Solution architect £1,100.00
Senior solution architect £1,350.00
Technical architect
Role level UK Rate Offshore Rate
Associate technical architect £1,050.00
Technical architect £1,250.00

Cyber security roles

Cyber security audit and assurance
Role level UK Rate Offshore Rate
Lead cyber security audit and assurance £1,350.00
Cyber security governance and risk management
Role level UK Rate Offshore Rate
Associate cyber security governance and risk manager £1,100.00
Cyber security monitoring
Role level UK Rate Offshore Rate
Associate cyber security monitoring £975.00
Lead cyber security monitoring £1,300.00
Cyber security incident response
Role level UK Rate Offshore Rate
Associate cyber incident response £1,100.00
Cyber security vulnerability management
Role level UK Rate Offshore Rate
Associate cyber security vulnerability management £1,100.00
Cyber security digital forensics
Role level UK Rate Offshore Rate
Associate cyber security digital forensics £1,100.00
Cyber security testing
Role level UK Rate Offshore Rate
Associate cyber security testing £1,100.00
Cyber security secure design
Role level UK Rate Offshore Rate
Associate cyber security secure systems architecture and design £1,100.00

IT operations roles

End user computing engineer
Role level UK Rate Offshore Rate
Associate end user computing engineer £450.00
End user computing engineer £650.00
Infrastructure engineer
Role level UK Rate Offshore Rate
Associate infrastructure engineer £975.00
Infrastructure engineer £1,200.00

Product and delivery roles

Delivery manager
Role level UK Rate Offshore Rate
Associate delivery manager £650.00
Delivery manager £1,050.00
Programme delivery manager
Role level UK Rate Offshore Rate
Programme delivery manager £1,300.00

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
United Registrar of Systems
ISO/IEC 27001 accreditation date
Thursday 18 July 2024
What the ISO/IEC 27001 doesn’t cover
N/A
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
United Registrar of Systems
ISO 9001 accreditation date
Monday 12 August 2024
What the ISO 9001 doesn’t cover
N/A
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
39aabf05-4ab8-4ee7-adcd-3318af1f9d2f
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
6cc5c85d-03f1-446c-9e9d-7338dfb9f0ce
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Delivery of apprenticeships, supported internships and T Level industry placement opportunities (Level 2, 3 and 4+) in relation to the contract

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Plans for positive actions with community groups.
Mission: Make Britain a clean energy superpower

To cut bills, create jobs and deliver security with cheaper, zero-carbon electricity by 2030, accelerating to net zero

Policy Outcome 4: Sustainable procurement practices: Reducing carbon footprints, minimising waste, and promoting the use of clean energy and green technologies.

  • Understanding of opportunities for additional environmental benefits delivery in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Collaborative ways of working with the supply chain to deliver additional environmental benefits in the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Delivery of additional environmental benefits through the performance of the contract, including working towards net zero carbon emissions and use of clean energy and green technologies
  • Understanding of how to influence staff, suppliers, customers, communities and/or any other appropriate stakeholders through the delivery of the contract to support climate and nature protection and improvement
Mission: Build an NHS fit for the future

That is there when people need it; with fewer lives lost to the biggest killers; in a fairer Britain, where everyone lives well for longer.

Policy Outcome 8: Increasing productivity through physical and mental wellbeing: In the supply chain and communities in the relevant area.

  • Understanding of issues relating to health and wellbeing, including physical and mental health, in the contract workforce

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at publicsector@wavenet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.