Hitachi Vantara Limited

Pentaho Data Services

Utilise Pentaho's extensive end-to-end capabilities; cataloguing and data engineering by connecting to an extensive range of data sources to aid data ingest. Data preparation and data blending to validate cleans and add value, implement machine learning and data science. This also includes dashboarding and reporting capabilities.

Features

• Simplify data ingestion using Metadata injection via templates.
• Data can come from streamed, batch or real time sources.
• Data cataloging, Data tagging and Data blending.
• Perform Data Quality, Profiling and output Lineage.
• In line Data visualisation within data preparation.
• Data Transformation natively inside Hadoop.
• Execution of Data Science models.
• Adaptive Execution Engine to select your execution platform.
• Supports Multi-tenancy for different groups of users.
• Users create data sets on demand via Self-Serve Advanced Analytics.

Benefits

• Metadata Driven Dynamic ETL (Extract Transform Load).
• Handle Historic, Static or Live Data.
• Enhance value by bringing data sources together i.e. Customer 360.
• Data Governance to ensure you meet compliance regulations.
• Visualise Data to accelerate development.
• Utilise the Hadoop compute environment natively.
• Take Data Science models and get them into productions quickly.
• Compute Engine Agnostic, i.e. PDI, Spark, Map Reduce.
• Provide users their own view of Data.
• Create Data Sets on Demand based on the users requirements.

£28,300 to £560,030 a unit a year

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.jarvis@hitachivantara.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

930118439858881

Contact

Paul Jarvis
07707585971
paul.jarvis@hitachivantara.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Hybrid cloud
• Service constraints: Customers/partners are generally responsible for the software instance whether on-premise, cloud or hybrid; unless delivered as a managed service.
• System requirements:
  • Processors: Intel EM64T or AMD64 Dual-Core
  • RAM: 8 GB with 4 GB dedicated to Lumada servers
  • Disk Space: 20 GB free after installation

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: 1 Hour 24/7 response time for severity 1 tickets, 2 business hours for severity 2 and 4 business hours for severity 3 and 4 tickets.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: There is standard, premium and enterprise support depending on the support level requirements. Enterprise support comes with:; - An assigned Lumada Architect for up to 4 hours per week; - One-on-one guidance, mentoring and best practice discussions; - Management of feature requests and support cases; - Scheduled technical sessions with Lumada subject matter experts; - Internal VM replicated customer environment for faster resolution.; Details of all support levels can be found in the pricing document.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide services through our services organisation to help customers architect and deliver solutions. Knowledge transfer and training can also be provided to help customers upskill their internal resources and become self-sufficient.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Customers will hold data in their database platform / repository of choice, so all data is held and owned by the customer.
• End-of-contract process: The Service Manager that is allocated to the account will contact the customer and work with them to renew their contract. In the event of not renewing the open source nature of our platform means that this is not a black box. The data will still be stored and accessible in whichever data repository was used to build the solution.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: All BA Dashboard and Reports can be accessed via the desktop service; for mobile Advanced dashboards can be created specifically for interacting with dashboards and reports through mobile devices.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: Users will logon to the support portal to raise and manage support tickets. This portal gives them access to knowledge base and Hitachi Vantara support teams.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: None.
• API: Yes
• What users can and can't do using the API: All BA Server components can be controlled via the API's:; REST API - allows creation of custom applications that interact with Pentaho data.; Analyser External JavaScript API - allows for more fine-grained interaction with the Pentaho Analyser viewer, reports, and data.; JavaScript API - This API exposes key Pentaho platform information and services to JavaScript components.; Community Dashboard Framework (CDF) API - allows control of a Pentaho dashboard lifecycle without any Java coding.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: The Pentaho Platform is an end to end data engineering, data preparation and Data Analytics framework. This is used by a customer to build customised Data Analytics solutions. This may include connecting to almost any type of data source, ingesting and onboarding any type of data to carry out advanced Analytics to answer any type of business question via the insights built into the solution. The front end can be a set of self serve dashboards, interactive reports, pixel perfect reports or advanced dashboards to provide a bespoke user experience.

Scaling

• Independence of resources: Pentaho software is easily scalable by adding more cores or more machines to build a Pentaho cluster. The demand for the service will be factored in when sizing the environment.

Analytics

• Service usage metrics: Yes
• Metrics types: The BA server provides usage metrics including:; -Amount of time it takes a report to run; -File names of all content failures within a defined length of time; -Compare login metrics for days within a specified month; -Compare login metrics for a days in a week within a specified year; -List of content sorted by type, used within a defined length of time; -List of content usage within a defined length of time; -Compare login metrics by hour for a specified day; -Length of time for logins and the number of logins per user for specified length of time.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest: Other
• Other data at rest protection approach: We do not store data at rest within our system. We rely on the encryption services of the data store chosen by the customer that we connect to.
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Within PDI transformations can easily be configured to export data from any data source, database or repository. From the BA server users have the ability to export underlying data into pdf, csv or Excel format.
• Data export formats:
  • CSV
  • ODF
  • Other
• Other data export formats:
  • XML (PDI)
  • Text File (PDI)
  • JSON (PDI)
  • RDBMS Table (PDI)
  • RDBMS Table (PDI)
  • Kafka Message Queue (PDI)
  • MQTT Messgae Queue (PDI)
  • S3 Output (PDI)
  • Excel (PDI + BA)
  • PDF (BA)
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats:
  • Text
  • Excel
  • XML
  • JSON
  • RBBMS Table
  • HL7
  • S3
  • JMS Message Queue
  • Kafka Message Queue

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The availability of the system is set by the hosting platform for the service.
• Approach to resilience: Pentaho can be configure to run in High Availability mode. The result will be the user does not experience any down time. This is part of standard configuration.
• Outage reporting: Can be monitored with SNMP. (Simple Network Management Protocol is an Internet Standard protocol for collecting and organising information about managed devices on IP networks and for modifying that information to change device behaviour).

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Other user authentication: Access, security and authentication can be configured and setup to support a number of different security protocols. The standard protocols include LDAP and Active Directory, Kerberos and Granular Roles Based Access Controls. Pentaho security is built upon Spring Security which is a Java/Java EE framework that provides authentication, authorization and other security features for enterprise applications.
• Access restrictions in management interfaces and support channels: Role Based Access Control is used to restrict access to different users. This can be used for example to give management users the ability to add new users or change access controls and specific reports.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
• Description of management access authentication: Single Sign on integration i.e. LDAP or any other security framework using the SPRING framework.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI
• ISO/IEC 27001 accreditation date: 14/04/2021
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Hitachi Vantara information Security Policy and controls requirements are aligned with ISO/IEC 27001/27002:2013.​; Hitachi Vantara Remote Managed Services Division is certified to ISO27001:2013

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Hitachi Vantara Change Management Process is established using ITSM best Practices. All changes are reviewed by the key stakeholder as part of CAB which is chaired by Change Manager.; All user impacted changes are communicated through weekly IT service bulletin.; ; The change management process is reviewed every year as part of the ITGC SOX Controls. ​Our change management process includes a weekly meeting where changes are presented to a board of members from various departments in IT to review, discuss, and approve the changes. Information Security has a seat on the board.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We are happy to get in contact with the customer and provide them with a walkthrough of our Threats & Incidents Response and Vulnerability management program. We have a program in place and we are working with multiple development and engineering to ensure immediate and timely response to disclosed vulnerabilities and we are coordinating with Hitachi Global incident response team in Japan.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: IPS/IDS and event Monitoring is provided using ActiveGuard solution. Monitored events and incidents are correlated against known threats and anomalies recognised in the security industry and based upon thresholds are actively alerted to Hitachi for immediate action.; Where necessary, Hitachi mat invoke the use of the SIRT to immediately act. The SIRT is made up from representatives of the whole Hitachi organisation and carries the skills identified as required to deal with such incidents.
• Incident management type: Supplier-defined controls
• Incident management approach: GEO Incident Management Team and Corporate Crisis Management Team is in place to manage any major incidents. Hitachi Vantara has a robust Incident Management Team (IMT) Plan which includes Communications team members and should an incident occur that would impact the customer, the account manager or IMT would notify the customer immediately. If there is a business need, we are happy to set up a specific escalation plan with the Customer.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks:
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • NHS Network (N3)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  The Hitachi Group recognises the critical importance of environmental and energy conservation; we are committed to promoting environmental value through our technologies in order to achieve a sustainable global environment.; ; Hitachi aims to achieve a low-carbon society, a resource efficient society, and a harmonised society with nature under its Environmental Vision. We have a long-term environmental vision “Hitachi Environmental Innovation 2050”.; ; From our 2010 levels, Hitachi has Reduced CO2 emissions from products/services by 34% across the Group. Furthermore, we have established long-term reduction targets for CO2 emissions of 50% by fiscal 2030 and 80% by fiscal 2050 (compared to fiscal 2010 levels) throughout the value chain.

Pricing

• Price: £28,300 to £560,030 a unit a year
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We offer a 30 day demo key with a trial download.
• Link to free trial: https://www.hitachivantara.com/en-us/products/big-data-integration-analytics/pentaho-trial-download.html

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.jarvis@hitachivantara.com. Tell them what format you need. It will help if you say what assistive technology you use.