Redinet Ltd

Mimecast

Mimecast offer security services that provide proactive threat detection, brand protection, awareness training, and data retention capabilities that evolving workplaces need today.

Features

• Email Security (Anti Virus, Anti Spam)
• Internal Email Protection
• URL, Attachment and Impersonation Protection
• Brand Protection
• Security Awareness Training
• Email Continuity, Synchronisation and Recovery
• Secure & Scalable Email Archiving
• Aggregate DMARC reports for faster analysis and DMARC policy enforcement.

Benefits

• 99 Year Archive Retention, Synchronised emails and folders
• Email Backup and Recovery
• Online Brand Protection
• Detection and protection against advanced URLs, Attachment, and Impersonation threats.
• Send Large Files and Secure Messages easily.
• Recovery of individual emails, folders and entire mailboxes

£0.31 to £1,722.35 a unit a month

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.beeson@redinet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

930178021776579

Contact

Mike Beeson
020 8249 7000
mike.beeson@redinet.co.uk

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Any application enabled compatible with SMTP routing.
• Cloud deployment model: Private cloud
• Service constraints: Please refer to Mimcaster Central for further information https://community.mimecast.com/s/ on constrains with specific product lines
• System requirements:
  • A corporate, SMTP-based email system including Microsoft365
  • Internet Access

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: We target our service desk with a One-Hour valid first response. Our first response is based on an engineer responding with an action and not an automated response. Our support team are targeted on a number of Key Performance Indicators. We are committed to providing buyers with the highest level of support possible. Examples of these is, Telephone pickup KPI which is within 10 seconds and consistently averages at 93%, well above our target of 85%. First Response to Tickets within One-hour SLA averages at 97%, which is above our target of 94%. These are reviewed on a quarterly basis.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Redinet offer support to fit the needs of our clients. Standard Business Hours are, Monday to Friday, 8am to 6pm. We also provide support outside of these hours (up to 24/7) to fit the needs of all business and can be tailored as required. Our SLA for first response is 1-hour for a valid response from an engineer who has been assigned to the ticket. Support package costs can be discussed on a per customer basis dependant on required levels
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: As we are a Mimecast MSP we would be required to help to deploy the services to buyers and provide training on how to manage the system.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: We can export activity logs for the product into .csv format for the buyers. We can also provide account assessment reports to show usage. ; ; If the service being used is for email archiving then we would need to request an export of any data that resides in the Mimecast Archive. There is a cost associated to the export of data which is dependent on the size of data.
• End-of-contract process: After the initial term which is a minimum of 12 months. We have to give 30 days notice prior to the end of the term and then the service is switched offer. Before this MX records will need to be redirected to the new service. If data needs exporting this will happen within agreed timescales.; ; All customer data will then be deleted from the Mimecast Cloud Service.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: None
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: It is an online portal used for managing policies and products. It can also be used to trace emails, restore email to mailbox or send secure email.
• Accessibility standards: None or don’t know
• Description of accessibility: Single Web Based Administration console allowing access to all required controls and settings.
• Accessibility testing: None
• API: No
• Customisation available: Yes
• Description of customisation: Branding, various policies, settings, notifications, email signatures and disclaimers, authentication requirements options.

Scaling

• Independence of resources: There are no resource performance issues due to other users using the service. Mimecast handle more than a billion connections to the service each day. ; Mimecast are able to scale the systems as necessary to handle growing capacity.

Analytics

• Service usage metrics: Yes
• Metrics types: You can view details of emails blocked or rejected and why. Email tracking is available to see why emails have been blocked.
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: Mimecast

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest: Physical access control, complying with CSA CCM v3.0
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: We can supply activity data via CSV or PDF for usage of the systems. ; ; If data resides within the archives we would need to request data exportation from Mimecast and it would go in as a project to be completed. This is chargeable to the customer and this is detailed in the pricing sheet.
• Data export formats:
  • CSV
  • Other
• Other data export formats: .pst
• Data import formats: Other
• Other data import formats: .pst

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: The SLA is with the Vendor of the product and can be found here: https://assets.mimecast.com/api/public/content/ee26e8901c394925b931ad93969048b7?v=ae5a52ef
• Approach to resilience: Services are spread across multiple datacentres to ensure resilience.
• Outage reporting: Public Dashboard / Website announcements, Emails, Other communications including phone and text notification available as required.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: The management interface is granular in allowing access on a per user basis for predefined rights. Authorised users are allowed to log support queries.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: BSI Assurance UK Limited
• ISO/IEC 27001 accreditation date: 27/01/2023
• What the ISO/IEC 27001 doesn’t cover: We made the decision to cover everything we do under our certificate. We don't cover other businesses with our accreditation.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have an Information Security Group that is responsible for running our ISO27001 accreditation.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Formal change management process. If changes are requested to the infrastructure these would go through the project team to make sure that changes are thought about to avoid risk.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We suggest using third party vulnerability cloud services to detect out of date software or end of life software. If a support contract is in place we would carry out patching within 14 days or a patch being released.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: We have MDR & threat hunting services but these are a separate service. We respond within an hour to isolate and mitigate.
• Incident management type: Supplier-defined controls
• Incident management approach: If there is a support contract in place with us users would be able to respond to incidents via our service desk and have incident management processes as part of our ISO27001 accreditation.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  As a business we have an environmental policy in place.

  Covid-19 recovery

  We have always been flexible with staff with working from home and since the Covid-19 pandemic we have increased the opportunity for flexible working. We give staff the freedom to ensure they can work from home as and when required. ; ; We support local business with sponsorships to help the community around us.

  Tackling economic inequality

  We have run apprentice programs for students doing IT and Security courses at College. We also have continual improvement programs to continue to upskill internal staff with our strategic Vendor partnerships.

  Equal opportunity

  At Redinet we have an inclusion policy to ensure that we give as many people the right opportunity as possible.

  Wellbeing

  We regularly run charitable events and team building in conjunction with mental health initiatives. We have employee healthcare services in place that incorporates mental health and wellbeing services to be used.

Pricing

• Price: £0.31 to £1,722.35 a unit a month
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: We do for Mimecast offer a Cloud Integrated product that allows us to bolt the email security services onto the Microsoft365 email system which allows us to create a 30 day report to show what could have been captured by Mimecast.

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at mike.beeson@redinet.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.