Teamtailor

Teamtailor

Teamtailor is Europe's leading and fastest growing employer branding focused ATS, we enable you to attract more candidates, nurture your talent pool and make smarter hiring decisions. Teamtailor enables organizations to attract talent with an easy-to-build career site & candidate journey, we also offer customizable workflows, automation and much more.

Features

Recruiting: customize your recruitment process directly in the platform
Analytics: see relevant KPIs, reports and build your custom reports
Career site: build your own career site with your branding
Generative AI: feature to draft job descriptions, messages and more
Job posting: post jobs via templates or manually
Automation: Use triggers to automate messages, tasks and more
Collaboration: set up hiring teams for your recruitment processes
Privacy & Compliance: features to ensure compliance with GDPR
Connect: create and develop a talent pool
Multiposting: post your jobs into our integrated job boards

Benefits

Streamline your recruitment through automations allowing you to save time
Make smarter recruitment decisions based on standard and custom reports
Make job posting easier through AI and templates
Create better candidate experiences by setting up your career site
Attract more candidates by setting up your career site
Customize your recruitment process according to your organization's needs
A positive user experience through an intuitive interface and customization
Integrate your ATS by using our partners or our API
Receive world-class support and customer success management
Create a talent pool to find the most suitable candidates

£1,250 a unit a year

Free trial available

Service documents

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at partnerships@teamtailor.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

Contact

Teamtailor Nathan McLaughlin
Telephone: 07456748884
Email: partnerships@teamtailor.com

Service scope

Software add-on or extension: No
Cloud deployment model: Public cloud
Service constraints: There are no major constraints.

Teamtailor provides a good user experience regardless of which device or browser you visit the platform on.

Teamtailor is compatible with Chrome, Firefox, Edge and Safari. The latest versions are recommended for optimal use.

Teamtailor also provides a mobile app, compatible with both iOS and Android.
System requirements: For web app: Firefox, Edge, Chrome or Safari

For mobile app: Android or iOS

User support

Email or online ticketing support: Email or online ticketing
Support response times: Available 24/5 via support@teamtailor.com and chat in the platform.

Available by phone +46 10 330 22 22 (opt. 3) during 9AM-5PM CET.

Our support team is praised by our customers for their quick replies and professional service. The average response time is less than two minutes. The support team offers support in English, Dutch, Italian, Swedish, German, Finnish, French and Spanish.
User can manage status and priority of support tickets: No
Phone support: Yes
Phone support availability: 9 to 5 (UK time), Monday to Friday
Web chat support: Web chat
Web chat support availability: 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard: None or don’t know
How the web chat support is accessible: Teamtailor uses a 3rd party as a tool for its web chat support system. They have designed their Messaging tool to be WCAG 2.0 compliant.

In order for the accessibility-related features of Intercom to be activated, the customer needs to ensure that functional cookies is enabled and it will then follow the accessibility set up by the 3rd party.
Web chat accessibility testing: This is managed by a 3rd party, as described above.
Onsite support: No
Support levels: Available 24/5 CET via support@teamtailor.com and chat in the platform. Available by phone +46 10 330 22 22 (opt. 3) during 9AM-5PM CET.

Our support team is praised by our customers for their quick replies and professional service. The average response time is less than two minutes. The support team offers support in English, Dutch, Swedish, German, Finnish, French and Spanish.

A customer over 50 employees and with an annual subscription of over £4,000 will be assigned a Customer Success Manager upon the contract being completed.

The Customer Success Manager's role is to guide the customer through the onboarding process, then once live, ensure that they are making the most out of Teamtailor, answer questions that the customer may have, and look after the customer's renewal. The program can be done by via regular catch-up meetings or ad hoc meetings.
Support available to third parties: Yes

Onboarding and offboarding

Getting started: Companies using Teamtailor with have access to online training and user documentation.

You can book training sessions with your Customer Success Manager (if you meet the criteria for receiving a dedicated CSM), and we also provide weekly webinars to assist you with the basic implementation. Teamtailor also provides webinars on specific topics recurrently.

Teamtailor's average customer will usually watch a webinar and then have around 2-3 more consultative meetings with your CSM to make the most of the platform. However, the time it takes to onboard varies on the size and complexity of the company.

As said above, you will also be able to access a variety of online support. This online support consists of articles about features of the product, webinars, how-to videos and much more.
Service documentation: Yes
Documentation formats: Other
Other documentation formats: Online documentation via website
End-of-contract data extraction: Customer accounts are locked when the agreement is terminated. Thirty (30) days after termination of the agreement all data associated with the customer account in Teamtailor is deleted from the application. Once it is deleted from the application it's maintained in our backups. Company admins can export customer data from the Teamtailor application when the agreement has been terminated.

Customers leaving Teamtailor can therefore easily export data via the platform themselves. Data can be exported in .csv format. We are happy to assist you with exporting data at the end of the contract, if necessary.
End-of-contract process: Customer accounts are locked when the agreement is terminated. Thirty (30) days after termination of the agreement all data associated with the customer account in Teamtailor is deleted from the application. Once it is deleted from the application it's maintained in our backups. Company admins can export customer data from the Teamtailor application when the agreement has been terminated.

There is no additional costs for export of data and there are no costs associated with the offboarding of customers as a whole.

Using the service

Web browser interface: Yes
Supported browsers: Microsoft Edge

Firefox

Chrome

Safari
Application to install: Yes
Compatible operating systems: Android

IOS
Designed for use on mobile devices: Yes
Differences between the mobile and desktop service: The Teamtailor mobile app makes it easy to manage your recruitment processes on the go, giving you the flexibility to manage your recruitments no matter where you are. The app is compatible with both iOS and Android.

The mobile app is perfect for staying on top of your recruitment processes directly from your phone. The app is built around the possibility to handle ongoing recruitments and communicate with your candidates. As a result, the mobile app doesn’t support the entire Teamtailor platform.
Service interface: Yes
User support accessibility: WCAG 2.1 AA or EN 301 549
Description of service interface: Teamtailor is a modern and user friendly platform, providing a clean and intuitive interface for both candidates and hiring teams alike.

With an emphasis on user experience, Teamtailor utilises the likes of simple to use drag and drop features, bulk move capabilities, automated 'triggers', customisable dashboards, and easy to navigate pages, to create an interface that is loved by our clients.

Furthermore, our product team works in 6-weekly cycles to develop our features, striving to even further improve user experience. Approximately 50% of this development is based on current client feedback, with the other 50% focussing on future platform innovation.
Accessibility standards: WCAG 2.1 AA or EN 301 549
Accessibility testing: Teamtailor relies on the industry standard Web Content Accessibility Guidelines (WCAG) 2.2. This means that the career site is built in a way that it has all things necessary to become WCAG compliant. However, it is your responsibility as a customer to add content that is accessible for candidates.

Teamtailor has done extensive testing with users in need of accessible products & services to identify improvement points.

Some examples of Teamtailor's accessibility capabilities are:
Using native links and buttons that screen readers understand
Using headers for sections so you easily can jump between sections with a screen reader
Using descriptive text together with icon buttons
Using native table elements so you can navigate within tables
Using (mainly) native forms components so screen readers will tell you about inputs
Using adjusted colors to have better contrast ratio
API: Yes
What users can and can't do using the API: Teamtailor's open API is following the JSON API specification and it can be used to import, edit and export information from/to one's Teamtailor account. This could be anything from fetching a list of jobs, update a job, update a user - to even create a user.

In order to be able to use Teamtailor's API, an API key needs to be generated in your Teamtailor account. However, please note that this page is only accessible for users with Company Admin access. To create your first API key, head over to Settings -> API keys -> Create API key. Here you can create new keys as well as delete existing ones, however it is not possible to edit a key once it's been created.

There are three different types of keys, with different permissions and scopes.

Teamtailor also offers a robust Webhook API that allows you to subscribe to updates, creations, and destruction events related to candidate profiles, job applications, jobs, audit events, and more.
API documentation: Yes
API documentation formats: Open API (also known as Swagger)
API sandbox or test environment: Yes
Customisation available: Yes
Description of customisation: The Teamtailor service is highly customisable. For example:
- The various settings and templates that you create
- The job processes that you create for your candidates
- The content pages that you create
- The analytics reports
- The Candidate talent pool page where you can customise the columns and filters and create segments.

Teamtailor also supports the creation of custom fields for candidates' profiles as well as job postings. This allows you a bigger control of your job ads and your candidates' profiles, as well as adjusting the recruitment process according to the needs of your company.

Who can customize the service depends on the access level of the user and what they are looking to customize. For further information, we have an access matrix, available on request.

Scaling

Independence of resources: By ensuring we have a scalable infrastructure.

Teamtailor hosts its platform on AWS.

Applications server and backend queue engines are automatically scaling up and down depending on load.

Storage is more or less unlimited.

Main database scaling is handled by moving to larger instances.

Teamtailor uses Datadog for security, audit and performance monitoring of our applications and infrastructure. Application and user errors are tracked and analysed by a tool called Sentry.

Teamtailor is running multiple production environments in different geographical regions (currently Europe and North America) and can, if necessary, add new additional environments to accommodate future capacity.

Analytics

Service usage metrics: Yes
Metrics types: With Teamtailor's Analytics features, you will be able gain complete insight and reports on all parts of your recruitment. You can use this data to see how your team works together, highlight data and potentially set targets.

Examples of reports you can do with analytics:
– Jobs report
– Employees report
– Custom reports

Standard KPIs include, for example, time-to-hire, time-to-fill, pipeline conversion, pipeline speed, NPS, promotion / job board success.
Reporting types: API access

Real-time dashboards

Regular reports

Resellers

Supplier type: Not a reseller

Staff security

Staff security clearance: Other security clearance
Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations: Yes
Data storage and processing locations: European Economic Area (EEA)
User control over data storage and processing locations: No
Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency: At least once a year
Penetration testing approach: Another external penetration testing organisation
Protecting data at rest: Physical access control, complying with CSA CCM v3.0

Physical access control, complying with another standard

Encryption of all physical media
Data sanitisation process: Yes
Data sanitisation type: Deleted data can’t be directly accessed
Equipment disposal approach: In-house destruction process

Data importing and exporting

Data export approach: This depends when and how users with to export data from the platform.

If Customer accounts are locked when the agreement is terminated. Thirty (30) days after termination of the agreement all data associated with the customer account in Teamtailor is deleted from the application. Once it is deleted from the application it's maintained in our backups. Company admins can export customer data from the Teamtailor application when the agreement has been terminated.

Users can also export data either via our API or via the platform in .csv format.
Data export formats: CSV

Other
Other data export formats: API
Data import formats: CSV

Other
Other data import formats: .xlsx

Data-in-transit protection

Data protection between buyer and supplier networks: TLS (version 1.2 or above)
Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability: Please see service definition document for further details on SLA.
Approach to resilience: Teamtailor infrastructure is located in three different AWS datacenters in Ireland. Backups are stored in the same AWS region but stored across at least two geographically separated data centers. Redundant connectivity is in place.

In terms of the data center itself, resilience measures are managed by AWS and includes areas such as fire suppression, power supply and leakage detection.
Outage reporting: Teamtailor services are down less than once per year. Historical monthly availability is over 99.95%.

For past maintenance and disturbances, Teamtailor has a status page that users can subscribe to.

Identity and authentication

User authentication needed: Yes
User authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Username or password
Access restrictions in management interfaces and support channels: Within Teamtailor, access to data is based on the least privilege principle, which means that Teamtailor limits access rights for employees to access data to the bare minimum. Therefore, only key employees such as the Product Development and Customer Success teams have access to data with the clearly defined purpose of troubleshooting. Those processing data will only do so in an authorized manner and are subject to undertakings of confidentiality. Employees are required to use their unique user account. Systems that are managing personal data provide traceability of actions.
Access restriction testing frequency: At least every 6 months
Management access authentication: 2-factor authentication

Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information: Users have access to real-time audit information
How long user audit data is stored for: Between 1 month and 6 months
Access to supplier activity audit information: No audit information available
How long system logs are stored for: At least 12 months

Standards and certifications

ISO/IEC 27001 certification: No
ISO 28000:2007 certification: No
CSA STAR certification: No
PCI certification: No
Cyber essentials: No
Cyber essentials plus: No
Other security certifications: Yes
Any other security certifications: SOC 2 Type 2 audit

Security governance

Named board-level person responsible for service security: Yes
Security governance certified: Yes
Security governance standards: Other
Other security governance standards: SOC 2 type 2 audit conducted annually.
Information security policies and processes: Businesses that use Teamtailor’s services can be confident that the company takes security seriously and employs best practices to ensure that privacy and security are not compromised. The nature of the data that Teamtailor handles on behalf of its customers requires that security is a core part of the approach to building, scaling, and managing the service.

Security is a top priority within the company. The Chief Information Security Officer oversees all security initiatives. Our executive management team approves our information security policies and standards. We audit our security controls annually according to the SOC 2 Type 2 standard.

Operational security

Configuration and change management standard: Supplier-defined controls
Configuration and change management approach: Teamtailor has a documented Software Development Life Cycle (SDLC) instruction which governs changes to infrastructure, data, and software development. Teamtailor's development practices are based on Basecamp’s Shaping process and are characterized by small, experienced product teams with a high degree of autonomy and responsibility.

In terms of security, we have standardized processes for working with OWASP, planning, design, implementation, release and response when changing our product.
Vulnerability management type: Supplier-defined controls
Vulnerability management approach: Vulnerability scanning of third party components in Teamtailor's application is automated and integrated in build-pipeline.

Merge-requests are blocked if a vulnerability is identified in any third party component.

AWS configuration is monitored by a cloud security posture management solution.

Vulnerability management and patching of the majority of server and containers is outsourced to AWS and Crunchy Data.

Teamtailor manages about 10 AWS EC2 instances on its own, they are patched at least monthly.

Static application security testing of Teamtailor's code is automated and integrated in Teamtailor's build-pipeline.

Teamtailor does weekly vulnerability scans of the Teamtailor application and Teamtailor's public web-site.
Protective monitoring type: Supplier-defined controls
Protective monitoring approach: Security and operational log events on infrastructure and application level is monitored to detect real-time malicious patterns with a SIEM solution. Application level IDS is implemented to detect malicious user and request patterns in application.
Incident management type: Supplier-defined controls
Incident management approach: Teamtailor has a documented Incident Response Plan.

Response Steps:
For critical issues, the response team will follow an iterative response process designed to investigate, contain exploitation, remediate, communicate, and document a post-mortem.

1. A virtual “War Room” will be designated.
2. Incident response meeting will occur at regular intervals until the incident is resolved.
3. Internal communication/updates will be done in Slack.
4. External communication will be done in via our status page - status.teamtailor.com.

In case of data breach, affected customers will be informed via email to the email addresses listed as Privacy Managers in the Teamtailor platform.

Secure development

Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks: No

Pricing

Price: £1,250 a unit a year
Discount for educational organisations: No
Free trial available: Yes
Description of free trial: Prior to purchasing Teamtailor, users will have the ability, through the contact of their Sales Representative, to receive a free trial to test the service. It is typically 14 days, but may be extended upon request.

Service documents

Request an accessible format

Cookies on Digital Marketplace

Features

Benefits

Pricing

Service documents

Framework

Service ID

Contact

Service scope

User support

Onboarding and offboarding

Using the service

Scaling

Analytics

Resellers

Staff security

Asset protection

Data importing and exporting

Data-in-transit protection

Availability and resilience

Identity and authentication

Audit information for users

Standards and certifications

Security governance

Operational security

Secure development

Public sector networks

Social Value

Pricing

Service documents