TSO - The Stationery Office

Mobile App Platform

TSO’s in-house app platform for the fast and cost effective delivery of cross-platform hybrid apps.

Features

• Standard feature set. Pick and choose depending on your needs
• Publications module brings to life book and web-style content
• eLearning module delivers a full learning and test yourself experience
• Designed to be branded to suit your needs.
• Support for content in multiple languages
• Analytics service for tracking usage, progress and other metrics
• Interactive video functionality
• In-app purchases for paywalling areas of content or functionality

Benefits

• Once downloaded, apps work offline when internet is not available.
• Can brand as much or as little as you need
• In-house editorial, account management, marketing, design, and development teams
• We can help to develop, edit and proofread content
• We can create a look and feel for your App
• UK-based team
• Removes the cost and complexity of developing Apps in-house

£9,995 to £99,995 an instance

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tsobidteam@williamslea.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

930252290686072

Contact

Bid Team
+447768796177
tsobidteam@williamslea.com

Planning

• Planning service: Yes
• How the planning service works: We have vast experience of bringing Mobile Apps from concept to reality, from initial design and scoping to content creation and editing, developing, testing and publishing the App on the Stores. This enables us to advise you on the best solution for your needs. ; ; We can help you with the end-to-end process or take your existing content and produce a market-ready App. You will have a dedicated account manager and direct contact with relevant specialist teams within TSO to ensure full collaboration and understanding between subject matter experts.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: We can provide sessions on how to use and troubleshoot on the platform.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We will work with you to develop and edit your content and structure it in a way that can be ingested into our platform. We can also work with you to bring existing data, API’s etc into your App.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We have a dedicated QA team and Apps are also thoroughly reviewed by our development, editorial and account management teams to ensure quality. Bugs will be fixed as agreed and feedback will be collected and considered for continual improvement.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • GBEST
  • CHECK
  • CREST
  • Tigerscheme
  • Cyber Scheme

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We will usually agree and have in place a process for making periodic content updates and resolving any bugs. Comments and feedback regarding usability and feature ideas will be fed into our product backlog and used to inform our ongoing product improvement.

Service scope

• Service constraints: We can provide a range of services to suit your needs and budget, some of these services will have constraints such as remote working or working hours, SLAs, etc.

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: To be decided with buyer.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Yes, at an extra cost
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: To be decided with buyer.
• Support levels: To be decided with buyer.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: UKAS
• ISO/IEC 27001 accreditation date: 02/04/2025
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: ISO 22301

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  TSO, as part of the Williams Lea Group, has an ESG (Environmental, Social and Governance) programme. The Beyond Business programme ensures ethical and environmental accountability, thoughtful actions in the community and opportunities for development.; Our climate change commitments include:; Developing and establishing sustainable, inclusive and digital practices for the future.; Using cloud hosting solutions for more efficient use of computing resources.; Annual social value reports.; Robust supplier onboarding policies and procedures.; Aligning our ESG strategy to the UN Global Compact Sustainable Development Goals: Good Health and Wellbeing (3); Diversity, Equity and Inclusion (5, 10); Decent Work and Economic Growth (8); Climate Action (13)

  Equal opportunity

  TSO, as part of the Williams Lea Group, has an ESG (Environmental, Social and Governance) programme. The Beyond Business programme ensures ethical and environmental accountability, thoughtful actions in the community and opportunities for development.; Our equal opportunity commitments include:; Employing a User-Centred Design (UCD) approach to service development.; Ensuring accessibility of our products and services.; Robust supplier onboarding policies and procedures.; Policies that explicitly prohibit discrimination and initiatives that encourage diversity. ; Mandatory Diversity, Equity and Inclusion and Anti-harassment and discrimination training; Modern slavery statement and policies. ; Diversity data monitoring.; Disability confident employer. ; An Employee Assistance Programme and Employee Benefits Scheme to provide support for employees.; Flexible working arrangements.; Aligning our ESG strategy to the UN Global Compact Sustainable Development Goals: Good Health and Wellbeing (3); Diversity, Equity and Inclusion (5, 10); Decent Work and Economic Growth (8); Climate Action (13)

  Wellbeing

  TSO, as part of the Williams Lea Group, has an ESG (Environmental, Social and Governance) programme. The Beyond Business programme ensures ethical and environmental accountability, thoughtful actions in the community and opportunities for development.; Our wellbeing commitments include:; An Employee Assistance Programme and Employee Benefits Scheme to provide support for employees.; Flexible working arrangements.; Positive promotion and reward for socially beneficial and responsible behaviour. ; Employing a User-Centred Design (UCD) approach to service development.; Aligning our ESG strategy to the UN Global Compact Sustainable Development Goals: Good Health and Wellbeing (3); Diversity, Equity and Inclusion (5, 10); Decent Work and Economic Growth (8); Climate Action (13)

Pricing

• Price: £9,995 to £99,995 an instance
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tsobidteam@williamslea.com. Tell them what format you need. It will help if you say what assistive technology you use.