Phoenix Software Ltd

Workspace ONE Assist

VMware Workspace ONE Assist is a real-time
remote support solution that enables IT and help
desk staff to quickly assist employees with mobile
and laptop device tasks or issues, decreasing
downtime, maximizing productivity, and improving
the overall employee experience.

Features

• Remotely connect to any enrolled device in seconds
• View and control devices in real-time
• Notify employees when their device screen is visible
• Enable employees to pause or end a remote session
• Draw on device screen to highlight items
• View and export detailed device information
• Invite additional users to a remote session to assist
• Easily record remote sessions
• Send and receive private or group messages

Benefits

• Connect directly from the Workspace ONE console
• Quickly assist employees with device tasks or issues
• Employee session control enables enhanced privacy
• Securely service corporate-owned unattended or shared devices between shifts
• Stay informed: Access activity logs, run commands, and manage files/folders
• Session Collaboration enhances employee and administrator experience
• Leverage recordings for training or escalation purposes

£0.38 a device a month

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

930301139855172

Contact

Jonny Scott
01904 562200
ccs@phoenixs.co.uk

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: Workspace ONE UEM
• Cloud deployment model: Hybrid cloud
• Service constraints: The AirWatch Cloud Connector is required for; directory integration with Workspace ONE
• System requirements:
  • https://techzone.vmware.com/resource/worksp ace-one-assist-architecture#introduction
  • /docs.vmware.com/en/VMware- Workspace-ONE/index.html

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: ● Please refer to our website for support details:; https://www.vmware.com/content/dam/digitalmark; eting/vmware/en/pdf/support/vmware-severitydefinitions-response-time-business-hoursdatasheet.pdf ● Production Support details can; be reviewed directly by visiting:; https://www.vmware.com/support/services/produc; tion.html ○ Production Support Overview: ○; Available by Region ○ 24x7 support for Severity 1; issues ○ Unlimited number of Support Requests ○; Up to 6 Administrators ○ Online access to; documentation and technical resources,; knowledge base, discussion forums ○ Cloud; updates
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: ● Please refer to our website for support details:; https://www.vmware.com/content/dam/digitalmark; eting/vmware/en/pdf/support/vmware-severitydefinitions-response-time-business-hoursdatasheet.pdf ● Production Support details can; be reviewed directly by visiting:; https://www.vmware.com/support/services/produc; tion.html ○ Production Support Overview: ○; Available by Region ○ 24x7 support for Severity 1; issues ○ Unlimited number of Support Requests ○; Up to 6 Administrators ○ Online access to; documentation and technical resources,; knowledge base, discussion forums ○ Cloud; updates
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a comprehensive pre-installation; checklist that includes all network and technical; requirements that must be satisfied to help ensure; a successful implementation. Our Account; Executives and Professional Services team; members will support you throughout the entire; process, from pre-implementation meetings; through the final hand-off to our Global Support; Team. - Upon the successful completion of all; implementation deliverables, you can continue to; leverage our breadth of professional services; resources in the form of our global Support; Services, extensive technical documentation and; robust knowledgebase - Access a comprehensive; and easily accessible catalog of training; resources that provides varying levels of product; knowledge and technical expertise, depending on; the administrator role - Options include ondemand access to product documentation,; instructional videos, online forums and instructor; led training courses
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Please refer to the VMware Data Processing; Addendum for applicable guidance:; (https://www.vmware.com/content/dam/digitalmar; keting/vmware/en/pdf/downloads/eula/vmwaredata-processing-addendum.pdf) Section 7.; Deletion of Personal DataFollowing expiration or; termination of the Agreement, VMware will delete; or return to Customer all Personal Data as set; forth in the Agreement. If VMware is required by; applicable law to retain Personal Data, VMware; will implement reasonable measures to prevent; any further processing. The terms of this DPA will; continue to apply to that retained Personal Data.
• End-of-contract process: Please refer to the VMware Data Processing; Addendum for applicable guidance:; (https://www.vmware.com/content/dam/digitalmar; keting/vmware/en/pdf/downloads/eula/vmwaredata-processing-addendum.pdf) Section 7.; Deletion of Personal DataFollowing expiration or; termination of the Agreement, VMware will delete; or return to Customer all Personal Data as set; forth in the Agreement. If VMware is required by; applicable law to retain Personal Data, VMware; will implement reasonable measures to prevent; any further processing. The terms of this DPA will; continue to apply to that retained Personal Data.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: Workspace ONE Assist is accessible via web; browser and native mobile app and easy to use. Workspace ONE Assist supports Remote Control; for Android, macOS, Windows 10, and Windows; Mobile devices. iOS devices are supported but; only as far as the Remote View feature.
• Service interface: Yes
• User support accessibility: None or don’t know
• Description of service interface: Initiate a Workspace ONE Assist session from the; Workspace ONE console, and depending on the; platform, you can view the host device screen,; manage the host's files, make changes to the; host's registry, and access the Remote Shell.The; Workspace ONE Assist client provides support; tools to facilitate troubleshooting and remotely; controlling end-user devices. Not all client tools; are available for all platforms. You can also assign; tool-specific role permissions to your admins from; the Workspace ONE UEM-console. The main; menu toolbar appears in the top-center of the; Workspace ONE Assist client-screen, giving you; direct access to multiple features and functions.
• Accessibility standards: None or don’t know
• Description of accessibility: VMware is dedicated to support customers to; make VMware products and technologies; accessible to people with disabilities. Please visit; https://www.vmware.com/uk/help/accessibility.htm; l for an overview of the accessibility testing; conducted on the various VMware products and; services at this time
• Accessibility testing: Please visit; https://www.vmware.com/uk/help/accessibility.htm; l for an overview of the accessibility testing; conducted on the various VMware products and; services at this time
• API: Yes
• What users can and can't do using the API: API configuration is done through the Workspace; ONE UEM console. - VMware Workspace ONE; Assist has published APIs as part of Workspace; ONE UEM to: - Get the device registration status -; Queue Remote Management register command -; Get the session URL
• API documentation: Yes
• API documentation formats:
  • HTML
  • PDF
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: Our solution meets strict requirements for high; availability and redundancy through load; balancing across multiple, geographically; disparate data centers. We eliminate any single; point of failure through the use of redundant; equipment, network, power and clustering of key; components. -- We have a guaranteed standard; SLA of 99.9%

Analytics

• Service usage metrics: Yes
• Metrics types: - Production environment access and changes; are logged. - The VMware Workspace ONE Assist; component offers event logs for the customer; administrator to view admin access to the; solution
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra support
• Organisation whose services are being resold: VMware

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Other
• Other data at rest protection approach: Global data center operations have undergone; SSAE16 SOC2 Type II audits. - Basic passwords,; certificate private keys, client cookie data andtokens are encrypted in the SaaS environment; with a derived AES 256-bit symmetric encryption; algorithm -- Customers can enable encryption at; rest for user first name, last name, email and; phone number -- We do not store AD/LDAP; passwords in our database
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: System administrators can record and export; application, device and console events and; reports via the Workspace ONE console. Use the; built-in Workspace ONE UEM reporting engine to; regularly export solution data. -- Export console; data using interactive dashboards (CSV), reports; (CSV), the Workspace ONE Hub (PDF), event log; (CSV) Export Workspace ONE Access audit; event logs and reports (CSV). Integrate with; security information and event management; (SIEM) solutions for enhanced logging of events; occurring in the console. Deploy the Workspace; ONE Intelligence custom reports service to; access wider sets of parameters and critical data; on apps, devices, and OS updates
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Leverage bulk upload features to import information into Workspace ONE
  • Batch import users from your existing directory services domains
  • Additional types, such as certificates, can be uploaded by admins

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: – VMware Workspace ONE includes a published; uptime SLA of 99.9%; terms, measurements,; penalties and other details for each component of; the solution can be accessed as follows:; https://www.vmware.com/content/dam/digitalmark; eting/vmware/en/pdf/downloads/eula/vmw-eucconsolidated-service-licence-agreement-jan2020.pdf
• Approach to resilience: Our solution meets strict requirements for high; availability and redundancy through load; balancing across multiple, geographically; disparate data centers. We eliminate any single; point of failure through the use of redundant; equipment, network, power and clustering of key; components. -- We have a guaranteed standard; SLA of 99.9% - Additional information can be; provided upon request.
• Outage reporting: In the unlikely event of a security incident, we will; notify the appropriate customer IT stakeholders.; Email announcements will maintain open lines of; communication between support staff and; customers regarding change management; events, incident events and problem events. - We; will provide at least five days’ or as much advance; notice as possible via email of maintenance; windows. o Workspace ONE status and historical ncident data can be found at:; https://status.workspaceone.com/

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: We have a formal Access Control policy that; includes roles and responsibilities for Asset; Owners, Asset Custodians and Users to help; ensure proper access to information assets. --; Strong passwords are required for access to; production environments and corporate; resources. Password policies are developed; according to industry best practices and are; technically enforced through Active Directory. --; All access privileges are technically enforced; using role-based access control, separation of; duties and the principle of least privileges. ---; Production environment access requires twofactor authentication, is secured by VPN using AD; credentials and is restricted to authorized; members of applicable teams.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: Between 1 month and 6 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: KPMG
• ISO/IEC 27001 accreditation date: 31/12/2023
• What the ISO/IEC 27001 doesn’t cover: The scope of the ISO/IEC 27001:2013; certification is limited to the information security; management system (ISMS) supporting the; management of the infrastructure and services; used to support VMware’s in-scope cloud; services and in accordance with the statement of; applicability version 1.0 and aligned to the control; set in ISO/IEC 27017:2015 and ISO/IEC; 27018:2019. Assets within the scope of the ISMS; include information, software, databases,; hardware, and employees supporting the in-scope; VMware cloud services.
• ISO 28000:2007 certification: No
• CSA STAR certification: Yes
• CSA STAR accreditation date: 02/10/2023
• CSA STAR certification level: Level 1: CSA STAR Self-Assessment
• What the CSA STAR doesn’t cover: Please refer to the relevant CAIQ by visiting; https://cloudsecurityalliance.org/star/registry/vmw; are-inc/services/vmware-workspace-one-assist/
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications:
  • Global DC operations have undergone a SSAE16/SOC2 Type II audit
  • We comply with the European Data Protection Directive (95/46/EC)
  • https://www.vmware.com/security/certifications. html

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: We model our security framework using the; NIST SP 800-53 - We have an Information; Security Governance Committee (ISGC) that is; chaired by members of senior management and; representatives from our Information Security, IT; Operations, HR, Marketing, Facilities and Legal; teams
• Information security policies and processes: Our Information Security Program is modeled; using industry best practices and regulatory; standards, including NIST SP 800-53 and ISO; 27001. We maintain our own Information Security; Program and Policies to protect customer data; hosted in our systems and perform annual; reviews and audits of our program to ensure the; integrity of our hosted offering. -- The VMware; Information Security team manages the; enforcement, development, and maintenance of; information security policies and standards to; ensure VMware Information Assets are preserved; in a security environment, in accordance with; generally accepted best practices, focusing on; VMware business and risk objectives. The; VMware Information Security Team is responsible; for updating policies as threats and technologies; change, initiating and managing periodic reviews; of the information security policies and standards,; as well as evaluating exceptions to information; security policy and standards. -- Our Information; Security team oversees organizational; compliance while team leads in conjunction with; IT and HR teams help enforce department-level; compliance.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: We maintain a documented Configuration; Management policy based on industry best; practices to harden SaaS environment and; Change Control Policy to manage changes to; SaaS environment -- Changes to Configuration; Management policy are processed through; Change Management policy -- Change; Management includes approval, testing,; implementation and rollback --- Support staff; members initiate change through change control; form, which Change Advisory Board team reviews; for completeness, impact and scheduling.; Severity level of change is categorized. --- Once; form is approved, change is scheduled and alert; is released to necessary groups; once change is; made, it is tested, validated and closed
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: We receive threat information and explore threat; resolutions from the VMware Security Response; Center; (http://www.vmware.com/security/vsrc.html) -; Regular internal and external vulnerability; assessments tests performed against the SaaS; environment - Risk methodology based on NIST; standards, including: -- Identifying and; characterizing threats -- Assessing the; vulnerability of critical assets to specific threats --; Determining risk (i.e., expected likelihood and; consequences of attacks) -- Identifying ways to; reduce risks -- Prioritizing risk reduction measures; based on strategy
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Our cloud support staff have configured the; system to notify IT personnel if the central; processing unit (CPU) utilization is too high, disk; space limited, memory issues, key service; failures, bandwidth utilization, power; consumption, or other performance items. - IT; Operations has subscriptions to pertinent vendor; security and bug-tracking mailing lists. - After; analyzing the severity and impact, network, utility; and security equipment is patched or upgraded
• Incident management type: Supplier-defined controls
• Incident management approach: We maintain an Incident Management Plan as; part of our Information Security Program.; Incidents are reported to and resolved by the; appropriate Cloud Operations team and by senior; management where needed. -- Alerts, responses; and resolutions are tracked through completion. --; In the unlikely event of an incident, we will notify; customers within two business days of any; customer data that is affected. - Incident logs are; reviewed by applicable support personnel for; analysis and remediation to avoid further; incidents of similar type. All remediation actions; are reviewed and approved by our Information; Security Governance Committee.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Fighting climate change ; Effective stewardship of the environment with activities that deliver additional environmental benefits in the performance of the contract including working towards net zero greenhouse gas emissions. ; We can support customers environmental goals by providing annual carbon emissions on contract and reduction plans.; ; We will run free of charge sustainability infrastructure reviews for customers to understand how they can reduce carbon emissions of their IT services. ; ; We are working towards 2040 Net-Zero GreenHouseGas emissions. ; Since 2021 we have been Carbon Neutral with Gold Standard Certified carbon credits - partner Ecologi.; By 2026 we aimed to reduce Scope 1 and 2 emissions by 50% from a 20/21 baseline year and which we have now achieved.; By 2030 we aim to reduce all of our emissions (including Scope 3) by 50% this is from a 22/23 baseline year.; ; Achievement of 2030 50% reduction targets (based on last FY) would mean a minimum carbon reduction of 142tCO2e per year for the public sector. ; ; We record and monitor our usage/ conversion to carbon emissions monthly and progress is published annually on the website in accordance with PPN06/21 and SECR guidelines. We are ISO14001 certified, and our targets are currently being verified by SBTi.; ; Overall, the business:; -Generates solar energy (85%) with REGO renewable purchased energy.; -Zero waste to landfill waste management; -Minimises travel emissions by 60%; -Uses water wisely – reduced by 15%; ; Influence staff, suppliers, customers and communities through the delivery of the contract to support environmental protection and improvement. ; ; We work hard to influence others and change behaviours to help fight climate change. ; ; Workforce:; -Sustainability inductions; -Sustainability training ; -Staff campaigns ; -Volunteering opportunities ; -Family woodland tree planting; ; Suppliers:; -Supply-chain reviews ; -Sustainability training; -Blogs/ media content ; -Sustainability training ; ; Customers: ; -Sustainability Infrastructure Review; -Hardware Carbon-Assessments; -Circular-Economy support; -Sustainability training

  Covid-19 recovery

  COVID-19 ; Help local communities to manage and recover from the impact of COVID-19 with activities in the delivery of the contract which: ; Create employment, re-training and other return to work opportunities for those left unemployed by COVID-19, particularly new opportunities in high growth sectors. ; - Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme; Support organisations and businesses to manage and recover from the impacts of COVID-19, including where new ways of working are needed to deliver services. ; -Phoenix Small Business Digital Skills Outreach programme – webinars supporting cyber security, accessibility and licensing.; -Phoenix VCSE Digital Skills Outreach Programme – webinars supporting cyber security, accessibility and licensing.; Support the physical and mental health of people affected by COVID-19, including reducing the demand on health and care services.; -Phoenix Digital Skills Outreach Programme – Supporting people to access services services online e.g NHS app and Banking apps. ; Examples of our working with London and Quadrant Housing Association to deliver befriending calls for tenants who were lonely and isolated as a result of Covid19.; We have also worked with Liverpool City Council to promote employability courses to those left unemployed by Covid-19 and who are now in employment.; We provided free of charge IT service desk to 15 charities during the pandemic and have worked closely with them to support them with returning to full operation again.

  Tackling economic inequality

  Tackling economic inequality ; Create new businesses, new jobs and new skills with activities that, in the delivery of the contract: ; Create opportunities for entrepreneurship and help new, small organisations to grow, supporting economic growth and business creation.; -60% of our supply chain are SME’s; -We are signatories and adhere to the Prompt Payment Code; -Host Dragons Den SME supply chain sessions for new suppliers to showcase their services for our customers.; Create employment opportunities particularly for those who face barriers to employment and/or who are located in deprived areas. ; - The Phoenix Employability Outreach Programme provide unique access to Microsoft Career Essentials digital literacy programme, career talks and employability advice.; Create employment and training opportunities, particularly for people in industries with known skills shortages or in high growth sectors. ; -Graduate work placements; -Phoenix Employability Outreach Programme - Unique access to Microsoft Career Essentials programme for certifications to skill up for roles in the IT sector.; -We work with our supply-chain to create job roles with shared apprenticeship heads and promotion to permanent employment.; Support educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications. ; -Apprenticeships whereby we aim for c.10 graduating apprentices and all are moved into permanent employment with Phoenix.; -Skills City Bootcamp where we deliver career talks and provide projects to 19+ year olds seeking to upskill for employment in the technology sector.; Influence staff, suppliers, customers and communities through the delivery of the contract to support employment and skills opportunities in high growth sectors.; -Our programmes are delivered in partnership with our customers, supply chain and workforce, including Career talks, mentoring and IT challenge activities.

  Equal opportunity

  Equal opportunity ; Reduce the disability employment gap with activities that: ; Demonstrate action to increase the representation of disabled people in the contract workforce. ; -We are certified Disability Confident Employers (level 2).; -We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner.; -We are exploring the use of the Voluntary Reporting Framework for understanding the disability makeup of the workforce.; Tackling workforce inequalities with activities that demonstrate action to identify and tackle inequality in employment, skills and pay in the contract workforce. ; - We focus on ensuring an inclusive and unbiased recruitment strategy, with unconscious-bias training, blind recruitment processes, and reviewing language and placement of advertisements. ; ; -All staff trained receive mandatory EDI training annually.; ; Various initiatives include ; -Signatories of the Race at Work Charter, ; -Disability Confident Committed Employer ; -Signatories of the Armed Forces Covenant; -Gender-Neutral toilets; -Prayer room; -Milk-pumping room; -Sponsor York Pride; -We have specific policies for Menopause, and LGBTQ+. ; -We have established an Accessibility-Centre-of-Excellence to display the latest technology ; -We monitor our workforce statistics and report on them:; Gender 65% male /35% female (industry-average 20%); Ethnicity 5.6% (local-area 3.9%); Staff turnover 12.3% (industry-average 13.2%); Using the Voluntary Reporting Framework, we are working on what and how we can report metrics around disabled people in the workforce, including those with hidden disabilities. ; ; We have been recertified as a Great Place to Work™ and UK's Best Workplaces™ for Women.

  Wellbeing

  Wellbeing ; The mental health and well-being (MHWB) of our staff is of the utmost importance to us and our MHWB Policy aims to provide a working environment that promotes and supports the MHWB of all employees. ; Activities that demonstrate action to support the health and wellbeing, including physical and mental health, in the contract workforce at Phoenix include: ; -We utilise different resources not least those from Mental Health at Work Commitment, NHS Every Mind Matters, and the MIND employer toolkit to improve our employee MHWB programme. ; -All our staff heavily discounted private health insurance includes mental wellness. Plan members access a range of health treatments including face to face counselling and cognitive behaviour therapy. ; -Phoenix invests in the St Johns Ambulance Mental Health First Aid training course to ensure we have MH first aiders in the business and the skills to address MH in the workplace. ; -The new challenges the pandemic has raised, on our employee’s MHWB, has led to the creation of a staff network group who meet monthly, to ensure that all we do and say truly covers all aspects of MHWB. ; -All employees are given a monthly wellbeing hour to take for their own personal time and are also supported with monthly tea and toast sessions discussing and normalising MHWB topics.; ; We influence staff, suppliers, customers and communities through the delivery of the contract to support health and wellbeing, including physical and mental health.; -We provide Digital Accessibility training for all staff so we can communicate with each other and our customers in an inclusive manner.; -We have established an Accessibility-Centre-of-Excellence to display the latest technology to the workforce, supply chain and our customers; -We deliver digital accessibility training to customers; -We are sponsors of the Neurodiversity Awards

Pricing

• Price: £0.38 a device a month
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: We encourage the use of our TestDrive-trial; environment as part of customer acceptance; strategy ● TestDrive enables you to review all; solution functionality across Workspace ONE and; Horizon services ● Enroll any of the device types; we support, including, Android, iOS, Windows and; Macs ● Time limits vary

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at ccs@phoenixs.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.