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Avepoint UK Ltd

AvePoint Fly

Discover, analyse, consolidate and migrate enterprise email, files, and collaboration from on-premises or cloud-based Legacy systems, file shares, previous SharePoint versions, Exchange, and more into Microsoft 365.

Features

  • Pre-scan to identify risks, customisations, and unnecessary data
  • Migrate mail, files, and collaboration from other systems into Office365
  • SharePoint, Lotus_Notes, Livelink, TRIM, Slack, Files, Box, Dropbox, and G-Suite
  • Delegate migration plan management based on administrative role
  • Migrate granular or bulk content, or files-only @100TB/day
  • Migrate into pre-created sites, or create sites on the fly
  • Preserver metadata (security, attributes, properties) or, take files only
  • Track migration project status, throttling, and performance with detailed reporting
  • Industry best practice Professional Service engagements available
  • Ensure critical information is preserved throughout the migration process

Benefits

  • Reduce organisational costs by consolidating Legacy applications to Office 365
  • Migrate multiple Sources with one solution, eliminating multi-tool/vendor management
  • Reduce migration scope and effort through discovery and data cleanse
  • Automate migration jobs reducing resource efforts
  • Continue using Legacy systems whilst migrating, minimising business disruption
  • Retain document fidelity for business Audit, Compliance and Retention requirements
  • Reduce time to value of your SharePoint environment
  • Lower risk, deliver on-time and budget with AvePoint Professional Services
  • Feel confident with a mature and feature rich migration solution
  • 24/7 Support provides assistance whenever you need it

Pricing

£1 a user a month

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesuk@avepoint.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 3 0 3 1 9 1 5 3 5 4 4 5 5 6

Contact

Avepoint UK Ltd Sarju Raja, Jason Lee, or Adam Callinan
Telephone: 02074215199
Email: salesuk@avepoint.com

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Office 365
Cloud deployment model
  • Private cloud
  • Hybrid cloud
Service constraints
None
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Telephone requests are immediate, other methods will be within 2 hours or more dependant on the severity of the request. For more information https://avepoint.com/products/support.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
Please contact AvePoint for further information about web-chat usage by assistive technology users and to discuss testing.
Onsite support
Yes, at extra cost
Support levels
AvePoint provides a Premier Support Service which includes 24 hours a day, 7 days a week, 365 days a year. Included within the support service are Hotfixes, Cumulative updates, Service Packs and Platform Upgrades. More information can be found at https://www.avepoint.com/uk/support/
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Full user documentation is available for the system. Customer can also request additional workshops and trainings.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
This is available through https://account.avepoint.com.
End-of-contract process
N/A - data is not hosted for migration services.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Opera
Application to install
Yes
Compatible operating systems
  • Windows
  • Other
Designed for use on mobile devices
No
Service interface
Yes
User support accessibility
WCAG 2.1 A
Description of service interface
Users access services via http://www.avepointonlineservices.com/login. Users have access to available functions through our GUI based on their permissions or role.
Accessibility standards
None or don’t know
Description of accessibility
The products follow WCAG 2.0 guideline for accessibility support. The details can be found in the VPAT documents. More focus is on the UI areas where end-users could access.
Accessibility testing
AvePoint complies with common accessibility guidelines. In addition, extensive Quality Assurance testing is performed before any release. Customers can optionally subscribe to "Insider Releases" to gain early access to updates, and provide feedback.
API
No
Customisation available
No

Scaling

Independence of resources
The deployment architecture is designed based on specific demand forecast on a per customer basis.

Analytics

Service usage metrics
Yes
Metrics types
Using AvePoint Migration Solutions allows the generation of and the ability to download reports for completed migrations jobs to view the job summary, job settings, and the failed or skipped objects.
Reporting types
Real-time dashboards

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Details available on request
Data export formats
Other
Other data export formats
Details available on request
Data import formats
Other
Other data import formats
Details available on request

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Availability is set within the SLA
Approach to resilience
AvePoint leverages Microsoft Azure for hosting it's cloud service, which has a number of data centers for HA.
Outage reporting
Portal notifications with additional direct communication when appropriate.

Identity and authentication

User authentication needed
Yes
User authentication
Identity federation with existing provider (for example Google Apps)
Access restrictions in management interfaces and support channels
All authentication is carried out against Microsoft Azure or any supported Azure authentication method
Access restriction testing frequency
At least every 6 months
Management access authentication
Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
Kompleye
ISO/IEC 27001 accreditation date
23/06/2023
What the ISO/IEC 27001 doesn’t cover
N/A. The Information Security Management System is applicable to secure software development and maintenance process including support business functions like Infosec, IT, HR, Sales and Marketing, Project Management, Operations and Call Centre.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
No
Cyber essentials plus
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
AvePoint has a policy of transparency regarding our data collection, use, retention and sharing practices. It is our commitment to implement appropriate technical security measures to protect all AvePoint stakeholder and manage 3rd party risk. Further information is available at: https://www.avepoint.com/company/trust-center

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Change Management is documented, requested, reviewed, approved, tested, and finally rollowed out during off hours in order to have minimal effect on customers.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We use AppScan to perform OWASP testing on every patch release
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We leverage the Azure Health Status page as well as service monitoring. Please refer to Azure documentation https://docs.microsoft.com/en-us/azure/best-practices-network-security for details. Customers are notified via Administrative Console alerts or directly by Customer Success as threats are identified, with proposed course of action.
Incident management type
Supplier-defined controls
Incident management approach
Long standing experienced help-desk available 24x7, backed by breach management procedures to notify customers, post information publicly when necessary, and dedicate development resources to a swift resolution.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity

Fighting climate change

AvePoint are a Cloud based delivery organisation therefore reduce the impact of running Datacentres in the organisations

Covid-19 recovery

AvePoint are helping raising the Digital Skills in the region through education platforms

Tackling economic inequality

AvePoint are offering a Digital Inclusion for the digital deprived in the region to raise the skills and ability to find employment

Equal opportunity

AvePoint is a UK employer who has a full equal opportunity approach

Pricing

Price
£1 a user a month
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
It is possible to trial the product for a 30 day period at no cost online .Please contact SalesUK@avepoint.com to initiate a trial. Limit of 5 objects or 5GB of data included in free trial.
Link to free trial
https://www.avepointonlineservices.com/services

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at salesuk@avepoint.com. Tell them what format you need. It will help if you say what assistive technology you use.