Agile Business Process UK, LIMITED

UiPath Software licenses and professional services for robotic process automation

Software licenses for the UiPath Business Automation Platform enabling the implementation of automated processes through Intelligent Automation and Robotic Process Automation. (RPA) as well as Artificial Intelligence (AI). ABP provides the professional swervices to complete the implementation of a successful RPA programme as well as training

Features

• Automated Process Executions, Neglegible Human Interaction, Scheduled Automations, Inbox actionable
• Embedded analytics for measuring and reporting, process mining insights
• Log data, process mapping, process improvements, Compliance, automation identification
• Manage and monitor test automation activities. Automated software testing,
• Capture, qualify, and build business cases from an automation pipeline.
• Attended Automation User-initiated automated processes. Human assistance, user triggered processes
• Rapidly build and maintain no-code automated processes
• Action center, robots and human collaboration. Human in the loop
• Task discovery, automation opportunities, identify repetitive tasks, log mining
• Low code application development platform, unattended robots, task mining

Benefits

• End to end process automation, release valuable user resource
• Understanding savings of automation with insights and perspectives.
• Standardisation opportunities, uncompliance processes, resource optimisation opportunities
• Automated software testing, reduced implementation risk, improved speed of release
• Automation idea lifecycle tracking and projected benefits.
• Digital assistant, better user experience, release value add resource
• No-code, drag and drop and development, capabilities, easy of use
• Human and robot handoff, long running complex processes, semi automation
• Identify automation opportunities, release value add resource through automation
• Automated business applications, low code application development, improved user experience

£1,500 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.barson@abpconsultancy.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

930489436161244

Contact

Steve Barson
07485045447
steve.barson@abpconsultancy.com

Service scope

• Software add-on or extension: Yes
• What software services is the service an extension to: The UiPath solution emulates human interactivity with business applications via the user interface to automate processes. It can also be automated via application programming interfaces (APIs) where available. In the majority of cases, there are no specific application versions or plug-ins required.
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
• Service constraints: The UiPath Business Automation Platform has many components, few of which have specific constraints. The only exception to this is that UiPath Studio and Attended/Unattended Robots are Microsoft Windows-based solutions. During discovery and process analysis, any limitations or constraints will be identified and highlighted.
• System requirements:
  • The robots will require connectivity between system and management tool
  • Some systems require extra authentication such as smart cards

User support

• Email or online ticketing support: Yes, at extra cost
• Support response times: ABP discusses and agrees on appropriate support levels, including performance metrics, availability, support hours, and severity definitions, before finalising an order. These agreed-upon service levels are then documented in the Order Form as part of the contract between both parties, ensuring clarity and alignment on the expectations and obligations for service delivery.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Support levels are dependent on customer requirements. Each client will have a customer success manager/account manager to support on service to the customer. Our automation support and maintenance offering to clients like NWL comprises of:; • An EU-based service desk is available 24/7/365;; • An ITIL-aligned Service Desk incorporating:;  Incident management;;  Problem management;;  Change management;;  Alert management;;  Event management;;  Capacity management;;  Availability management;;  Application management;;  Daily health checks and reporting; and;  Central notifications and Communications.; • Proactive monitoring of all processes with alerts logged to a dedicated service board;; • Access to our enterprise-class Service Portal for complete service management in a single ; unified platform –change requests, incident management, reporting, etc.;; • An experienced Account and Service Management Team manages the contract's day-to-day ; operation, including administration, reviews, reporting, invoicing and billing, etc.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: ABP Consultancy provides onboarding and offboarding support for using the UiPath Business Automation Platform. This is a professional service offering and therefore will be quoted for specific to the customer's needs. UiPath has a training portal with many free courses to help with onboarding and becoming self-sufficient.; ; Training is provided for business analysts, developers, and administrators.; ; ABP Consultancy also provides training on non-technical aspects of an automation programme including setting up and running an automation center of excellence (CoE), an automation operating model (AOM), automation pipeline management, and much more.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
  • Other
• Other documentation formats: Links to website information
• End-of-contract data extraction: For SaaS deployments using Automation Cloud, log and audit data can be exported. For on-premise/private cloud deployments, the customer is responsible for data storage and can therefore manage any data extraction.; ; ABP Consultancy recommend that all automation project files (UiPath Studio project files) are stored in a source code repository. We will advise the customer on this as part of the on-boarding.
• End-of-contract process: The software would cease to work and any automated processes would revert to manual again. This is customer-specific and discussed and agreed with the client at take on of the contract. ; ; The termination process typically outlines clauses, rights, obligations, and responsibilities for both parties. Customers recognise their commitment to the services for the specified Minimum Period and any Renewal Term(s), as detailed in their contract. It's crucial for both parties to understand and agree to these terms to ensure a smooth termination process, if necessary.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: Yes
• Compatible operating systems: Windows
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: The UiPath Business Automation Platform includes a number of components. Those that are accessed via a web browser can be accessed via a mobile device. There is also an Orchestrator Mobile app available for iOS and Android from the respective app stores. You can make use of a mobile device management (MDM) tool to distribute the Orchestrator Mobile app with specific configurations to company-managed mobile devices. You can use these configurations to distribute On-premise Orchestrator Instance URLs and automatically disable telemetry for your users.
• Service interface: Yes
• User support accessibility: WCAG 2.1 AA or EN 301 549
• Description of service interface: The UiPath Business Automation Platform server components (both SaaS and on-premise/private cloud) have browser-based user interfaces. If the solution has been deployed on-premise or in a private cloud, the customer controls the URL. The Automation Cloud Software as a Service option is accessed via a public URL. In all cases, the user/administrator is required to authenticate before access is granted. All access is role based.
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: UiPath audits their products with an external accessibility specialised vendor who supports them in checking their products against the WCAG 2.1 requirements and with issuing the Voluntary Product Accessibility Template certificate. The vendor’s testing team is CPACC (Certified Professional in Accessibility Core Competencies) and Trusted Tester v5 certified. During the accessibility audit, the most common user scenarios are tested, and all screens and interactions an end user might have while using their products are checked. UiPath aims to achieve and maintain level AA conformance, as defined by WCAG 2.1, for all their products.
• API: Yes
• What users can and can't do using the API: The UiPath Business Automation Platform server components (both SaaS and on-premise/private cloud) have APIs. These allow automated jobs to be triggered, queue items to be added, and much more.; ; The solution also allows automated processes to interact with APIs. These APIs will be system-specific.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: No

Scaling

• Independence of resources: There is little user interaction with the UiPath Business Automation Platform as it is not a system of record.; ; The Software as a Service option has been designed for high availability and scalability with a 99.9% uptime guarantee.; ; An on-premise/private cloud deployment has also been designed for scalability and includes an option for high availability option. ABP Consultancy will advise the customer on their configuration based on their functional and non-functional requirements to ensure a performance implementation.

Analytics

• Service usage metrics: Yes
• Metrics types: The UiPath Business Automation Platform provides a number of areas where processes and the system can be analysed and metrics tracked. This includes Orchestrator for aspects such as license utilisation, robot utilisation, queue utilisation, and error/success rates. In addition to this, Insights provides business-level dashboards that can be configured specific to business requirements.
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: UiPath

Staff security

• Staff security clearance: Staff screening not performed
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: As this is not a system of record, there isn't the same need to export data. The relevant components of the UiPath business automation platform have export functions. This is mainly log and audit data.
• Data export formats:
  • CSV
  • Other
• Other data export formats: Excel
• Data import formats:
  • CSV
  • Other
• Other data import formats:
  • Excel
  • Visio
  • BPMN

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: There is little user interaction with the UiPath Business Automation Platform as it is not a system of record.; ; The Software as a Service option has been designed for high availability and scalability with a 99.9% uptime guarantee.; ; An on-premise/private cloud deployment has also been designed for scalability and includes an option for high availability option. ABP Consultancy will advise the customer on their configuration based on their functional and non-functional requirements to ensure a performance implementation.
• Approach to resilience: This information requires a non-disclosure agreement and is therefore available upon request.
• Outage reporting: For the Software as a Service option, there is a platform status page: https://status.uipath.com/; ; For on-premise/private cloud deployments, the customer is responsible for monitoring this. ABP Consultancy can advise on best practice if required.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Other user authentication: Orchestrator uses an access-control mechanism based on roles and permissions. Roles are collections of permissions meaning that the permissions needed to use certain Orchestrator entities are assigned to roles.; ; Role-permissions and user-roles relationships allow for a certain level of access to Orchestrator. A user gets the permissions required to perform particular operations through one or multiple roles. Since users are not assigned permissions directly, but only acquire them through roles, management of access rights involves assigning appropriate roles to the user.
• Access restrictions in management interfaces and support channels: Orchestrator uses an access-control mechanism based on roles and permissions. Roles are collections of permissions meaning that the permissions needed to use certain Orchestrator entities are assigned to roles.; ; Role permissions and user-role relationships allow for a certain level of access to Orchestrator. A user gets the permissions required to perform particular operations through one or multiple roles. Since users are not assigned permissions directly, but only acquire them through roles, management of access rights involves assigning appropriate roles to the user.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
• Description of management access authentication: Orchestrator uses an access-control mechanism based on roles and permissions. Roles are collections of permissions meaning that the permissions needed to use certain Orchestrator entities are assigned to roles. ; Role permissions and user-role relationships allow for a certain level of access to Orchestrator. A user gets the permissions required to perform particular operations through one or multiple roles. Since users are not assigned permissions directly, but only acquire them through roles, management of access rights involves assigning appropriate roles to the user.

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Qualitas Veritas
• ISO/IEC 27001 accreditation date: 19/12/2023
• What the ISO/IEC 27001 doesn’t cover: For the service provided all is covered
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: We have a head of quality and improvement who is responsible for Policies and reports into the director of Service Delivery. This ensures ABP follows best practice and ISO27001

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ABP follows a change management procedure that is signed off by the quality manager. A copy of this policy is available on request following ISO9001 and ITIL best practices. Changes to the automation would go through internal testing and validation along with customer testing prior to commencing in a live environment. This is agreed with the customer prior to service take on.
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: We perform by ourselves (using the services of a professional company) a Vulnerability and Penetration Test before each major release. All releases are made available first to community and a restricted number of partners and customers. All findings are made part of a mitigation plan and resolved as soon as possible with a patch or in the next release depending on how critical they are. ; ; UiPath is the first RPA provider that received proven security compliance from CA Technologies (Veracode) - recognized in 2018 as a Leader in Fifth Consecutive Gartner Magic Quadrant: https://www.veracode.com/verified/directory/uipath
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Automation Cloud and the UiPath platform as a whole have several security attestations that we have completed voluntarily. We also continuously go through both internal and external verifications and monitor our security status. An example of this is SOC 2 compliant which has been independently verified; ; For the full list of attestations and more information about our security practices, see the Security section on uipath.com.; ; UiPath can offer details on many operational and security practices under NDA for customer verification or for the security professionals of potential customers. To request details, contact your ABP account team.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: ABP follows ISO27001 and has a pre-defined process for comment events and to report tickets to the ABP support desk via email or the ticket system. Once logged an email confirms the ticket number and escalation path if required. The customer will be informed regularly on next steps about the specific incident. Post incident depending on the severity a formal review will take place. A copy of the ABP incident management process is available on request.

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: Yes
• Connected networks: Health and Social Care Network (HSCN)

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  ABP are ISO 14001-2015(Environmental Management Systems) certified. In addition to this, we have also partnered with Greenr, who have helped us measure and capture emissions at source and offset unavoidable emissions through supporting nature-based projects

  Covid-19 recovery

  ABP supports Covid-19 recovery in a number of ways, including remote working. In conjunction with ABP School of Automation, we can provide employees with training to up-skill as automation is introduced to the workplace. The School of Automation also provides training for people who wish to enter into a growing sector allowing them to gain employment. This training can also be completed through remote learning.

  Tackling economic inequality

  ABP believe diversity is essential to enhance innovation, creativity, and overall organisational success. As part of our commitment to commitment to empowering underprivileged individuals and promoting a more inclusive environment, ABP School of Automation actively recruits students from diverse backgrounds, including women, minorities, and individuals with disabilities.

  Equal opportunity

  ABP has a comprehensive strategy to enhance diversity and inclusion within our contracted workforce, aligning with our commitment to empowering underprivileged individuals and promoting a more inclusive environment. ; ; ABP and School of Automation have been actively working to remove barriers to technology careers and playing advancing gender, cultural, and neurodiversity, and empowering women in the tech industry. ; ; ABP exceeds the women in tech diversity levels, increasing year on year, currently 29% vs an industry average of 26% (Target of 40% by 2025). Our commitment to inclusion and diversity will ensure that the talent we provide for the contract is representative of different backgrounds and perspectives. ; ; ABP conducts regular audits and assessments to track diversity metrics within ABP and the School of Automation. We use this data to identify areas for improvement and set diversity goals. We believe that promoting diversity and inclusion is essential not only for ethical reasons but also to enhance innovation, creativity, and overall organisational success. ; ; ABP and the School of Automation actively recruit students from diverse backgrounds, including women, minorities, and individuals with disabilities. ; ; ABP’s goal is to deliver exceptional automation services and set a standard for diversity and inclusion within our contracted workforce. By intentionally nurturing an environment that celebrates differences and empowers ALL individuals, we believe we can create a more innovative, resilient, and ultimately successful work environment for the contract, promoting a culture of diversity and inclusion that benefits all stakeholders involved. ; ; We also believe our inclusive approach means that we offer accessible learning resources, flexible training options, and a supportive community. We are dedicated to bridging the knowledge gap and equipping individuals with the skills and knowledge they need to thrive in the world of automation.

  Wellbeing

  ABP actively encourages being and inclusion within the company. As part of this, the company pays for Vitality Health Care. This not only provides health insurance coverage to private healthcare but also support for mental health, staying healthy, and also to keep employees engaged and motivated.

Pricing

• Price: £1,500 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: There are various options depening on client requirements, but is usually time limited which varies by product.
• Link to free trial: Provided on request

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at steve.barson@abpconsultancy.com. Tell them what format you need. It will help if you say what assistive technology you use.