Through Technology Limited

Microsoft Azure Managed Services

We provide management of any or all of your Microsoft Azure Services and Applications, providing an excellent service to your users and ensuring that the services are configured, managed and supported in line with customer requirements, best practice, and current government guidance.

Features

• Migrate Applications & Services to Azure and multi-cloud
• Utilising DevOps and Agile Methodologies in-line with Government Guidance
• Optimise and Reduce the cost of Azure Operational Management
• ISO27001 Accredited Microsoft Gold Partner
• Indepth experience of Public Sector Standards and Guidance
• End-to-End Service, 1st-3rd line and collaboration directly with Microsoft…
• or working within your existing service model and tooling
• Optional support for move to insourced model & staff upskilling
• Infrastructure impact assessment and remediation
• Make full use of Microsoft security, compliance and monitoring features

Benefits

• Close collaboration with internal teams and focus on customer needs
• Modern, Dynamic and responsive approach to service management.
• Help build and leverage a strong relationship with Microsoft.
• Fully optimise the consumption and cost of your Microsoft licensing
• ISO27001 Certified Service with a public sector specialist supplier.

£300 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@throughtechnology.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

930731946396466

Contact

Peter Hanney
+44 (0)7913334794
enquiries@throughtechnology.uk

Planning

• Planning service: Yes
• How the planning service works: Our service provides customers with advice, guidance and support to plan and manage the roadmap for Migration of Services and applications to Microsoft Azure as a single solution or part of a multi-cloud platform. Our Service encompases all phases, from initial discovery and requirements assessment, licensing, design, provisioning, implementation, IT Health Check, Testing, optimisation and ongoing service and management. We will plan all activities, using our own Agile processes and fitting in with any wider customer planning and reporting practices as required.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • Migration to Azure or Multi-cloud Platforms
  • Consolidation of Azure Solutions and Platforms
  • Azure and Multi-cloud Security Architecture
  • Secure Azure Access through VPN, SASE, ExpressRoute & Internet
  • Azure Service Reviews
  • SIEM Implementation and SecOps
  • Ongoing Support and Management
  • Azure Active Directory Identity and Security Management

Training

• Training service provided: Yes
• How the training service works: When fitting into an existing service model, we provide knowledge base articles and training for your support teams (1st and 2nd line) to ensure tickets are handled effectively and resolved as efficiently as possible for your users. We will also provide end user guidance and training to meet any needs identified in the ordering phase of this service or throughout its lifetime. We also offer an Insource Transition Support service, where we will help design, recruit, upskill and prepare your internal teams to take over from us and bring Microsoft Azure support in house. Our service will provide a clear exit plan upon conclusion, including transfer of all project documentation and knowledge transfer sessions with the customer's internal or incumbent supplier teams.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We provide an end to end service from initial discovery and requirements assessment, through all phases of setup and migration into ongoing support. We take a pragmatic approach to Azure migrations, either replatforming or redesigning and refactoring and automating services as required to ensure the optimum solution for your requirements. Unlike many Azure managed service providers, we retain in depth experience of physical on-premises infrastructure and will also undertake infrastructure impact assessments and remediation where required. All of our work is undertaken by appropriate vetted staff and following either our own (ISO27001 certified) security processes or those of our customers as required.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Unlike many experts in Cloud, we retain expertise in on-premise infrastructure and networking and can therefore provide expert impact assessment, testing, troubleshooting and remediation for any performance issues encountered with either access or migration to Azure and Multi-cloud services. We are also experts in solution, delivery and security assurance and have a thorough approach to quality assurance, offering this as a separate service to customers including the Ministry of Justice. We are highly customer focussed and ensure that our solutions and those of any partners meet both the user needs that we identify in discovery and the extant government guidance from NCSC and other parties.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
• Certified security testers: Yes
• Security testing certifications:
  • CHECK
  • CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We offer a full end-to-end support service for Microsoft Azure Services and workloads. We will also integrate with your existing support model and any internal teams or third-party supplier services (where you already have a service desk provider for example). Our service will operate and ensure your systems are configured in full compliance with NCSC guidance and Microsoft best practice. We leverage our Microsoft Gold Partner status and help you fully leverage your expenditure on Microsoft subscriptions, support arrangements and free services such as MS Learn. We also recognise that customers may wish to insource some elements of their Microsoft Azure and Multi-cloud services and we are happy to work alongside and help upskill internal teams. We also have a dedicated "Insource Transition Support" service on G-Cloud for this purpose. We will provide comprehensive service reporting, but are also happy for customer staff to retain direct access to Microsoft Portals to inspect the service and review data themselves (subject to proper security control).

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We prefer to tailor service levels to meet customer need and provide the best balance of responsiveness and cost. Please contact us to discuss specific requirements. Any options for responsiveness or service hours are available and our aim is to provide the best combination of user experience and value for money to meet your business needs. Optionally, we can use your Service Management tooling if this is preferred and enables us to integrate easily with your existing service model and third-party suppliers or internal teams.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AAA
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: WCAG 2.1 AAA
• Web chat accessibility testing: Our service utilises Microsoft Teams or our customer's systems for chat with end users. Teams have been used extensively for chat services by Assistive Technology users in other clients.; ; WCAG conformance information for these products is available from Microsoft, search "WCAG reports for Microsoft Products"
• Support levels: Service Levels and Hours would be agreed with the customer as part of initial scoping or clarifications during procurement, where our goal is to provide the balance of user experience and cost that meets your needs.

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: British Standards Institute (BSI) - BSI Certificate Number IS 743920
• ISO/IEC 27001 accreditation date: 13/10/2021
• What the ISO/IEC 27001 doesn’t cover: Nothing, It covers all elements of our services offered on the G-Cloud 13 Framework.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Fighting climate change:

  Fighting climate change

  Through Technology is a Carbon Negative Business and formally assessed and certified as such with the PAS2060 Carbon Neutral Plus standard. This means that our services are operated to remove more carbon dioxide from the atmosphere than our business has created or will create in future, already significantly exceeding HM Government's Net Zero targets. Our business was designed with a very carbon-efficient business model. Building on this foundation, we have a process of continual improvement. We annually calculate our carbon footprint using the reputable carbonfootprint.com service, identify further reductions in our environmental impact, then offset -double- the residual carbon footprint of our business through the same scheme reputable UK tree-planting scheme used to offset HM Government ministerial travel. Measuring our footprint every year, optimising it and offsetting double, scales with our business and automatically applies to every service we provide (through G-Cloud or elsewhere). Furthermore, because trees last for many years, our positive impact on carbon capture and storage will continue to grow greater and greater across the lifetime of our business. As a business, we are also focussed upon helping our customers achieve your outcomes. We consider environmental impact in the work we undertake as part of our services many of which involve carbon reduction through modernisation of systems and migration to the cloud. Fighting Climate Change is something we are passionate about. We are proud of the contribution we make as UK Small Business. It also shows our commitment to not only meet, but exceed government targets for fighting climate change and goals of Procurement Policy Notes PPN 06/20 (Social Value) and PPN 06/21 (Taking account of Carbon Reduction in major contracts). Further detail, including "Beyond Net Zero - The Through Technology Environmental Impact Plan" available upon request.
• Covid-19 recovery:

  Covid-19 recovery

  In Through Technology, we have a very strong focus on achieving value for the tax-payers money and on supporting the UK economy. We are a UK Small Business, paying all our taxes in the UK and operating in full compliance with UK Tax regulations. We are members of the TechUK industry body, volunteering time via our seat on their Justice and Emergency Services Committee to help to define and deliver best practice in work between the Digital & Technology industry and government. We are signatories to the UK Government Small Business Commissioner’s Prompt Payment Code. Meaning we commit to paying our supply chain within 30 days and have never yet failed to do so, even when we ourselves have faced delays in our payments. Our company principles include sharing knowledge and building capability with our customers’ internal teams. This can be seen in our “Insource Transition Support” service published on G-Cloud. Helping our customers insource and develop their internal teams will drive upskilling and job creation within our public sector customers. We have a defined standard business process to actively seek out opportunities for savings and cost avoidance for our customers in everything we do. This process has resulted in savings and cost avoidance of over £10M in the last 3 years, saving our customers more than we have cost them while we have also delivered all of our contracted scope. We have also created new jobs in our business during the Covid 19 pandemic and continue to collaborate effectively with our customers remotely through their choice of tooling and onsite following all current Covid guidance.
• Tackling economic inequality:

  Tackling economic inequality

  Through Technology are committed to fighting economic inequality. As a modern business without strong geographic ties, our hiring policy is to prioritise recruitment from areas of high social deprivation as identified in the Department for Levelling Up, Housing and Communities' English Indices of Deprivation). At present, 40% of our staff are from these areas and as our business grows, so will this percentage, ensuring that most of the tax-payer money spent on our services ends up in the local UK communities that need it the most. We are an equal opportunities employer that recognises and actively seeks out the benefits of diverse and inclusive teams to our business, to our customers and to wider society.
• Equal opportunity:

  Equal opportunity

  We are an equal opportunities employer that recognises and actively seeks out the benefits of diverse and inclusive teams to our business, to our customers and to wider society. This is built into our policies, procedures and contracts, and lived day to day. We have worked to remove any bias from our organisational processes, including subconscious bias where it may exist. An example is that the first stage of our recruitment process is anonymised, minimising the impact of any potential bias in CV and Application evaluation. We are signatories to the Armed Forces Covenant and seek proactively to recruit ex-forces personnel, overcoming some of their challenges in returning to civilian life. Our recruitment process for opportunities is intentionally designed to be accessible and open to all. Our teams working through G-Cloud are diverse and include people from different parts of the UK, age groups, ethnic origin, gender, disability and faith.
• Wellbeing:

  Wellbeing

  Through Technology’s defining characteristic is the quality of our people, so we take well-being very seriously and have a number of measures in place to support the well-being of our staff and people they work with. Despite our relative small size, we have a board member responsible for staff wellbeing and a number of policies and processes which we live every week to maintain it. Examples include: Providing private health cover for all employees, offering time out for voluntary work in our local communities (including current staff acting as school governors, volunteering careers guidance in schools, acting as community representatives and teaching practical philosophy/life skills), funding a qualified Mental Health First Aider within the business, fostering a culture that welcomes private or public discussion of mental health and well-being (including open discussion of our CEO’s personal experiences). We also care about the well-being of those we work with in our supply chain, our customers, and their third-party suppliers. If we identify any well-being or stress-related issues with colleagues outside our organisation, then we handle these sensitively through the appropriate process or channel.

Pricing

• Price: £300 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@throughtechnology.uk. Tell them what format you need. It will help if you say what assistive technology you use.