Nintex K2 Cloud

The Nintex K2 Cloud process automation platform helps you rapidly build, execute, and maintain business process applications without writing any code. This makes it possible to deliver integrated, mission-critical process automation and case management at scale, as well as lightweight departmental workflows.


  • Enterprise Workflow. Visual, intuitive process and rules designers
  • Forms. Visually design user experiences mobile-ready leveraging data and workflows
  • Business Rules. Across workflow, forms and data
  • Integration. Point-and-click integration with virtually any line-of-business system
  • Low-Code. Citizen developer focused wizards, templates & design approach
  • Component model. Re-usable artefacts to scale & change readiness
  • Mobile. Responsive user experience on major devices, online or offline
  • Security & Governance. Comprehensive, role-based management provide security & governance
  • Analytics. Reports & Analytics to identify issues & drive optimisation
  • Microsoft. Native interoperability across SharePoint, O365, CRM etc.


  • Develop Applications quickly. 78% reduction vs. traditional development
  • Reduce systems catalogue. One platform to build and manage applications
  • Rapid ROI. Forrester validate 466% over 3 years
  • Change. Component model and governance deliver rapid, controlled change
  • Digital by default. Connects citizen-facing services and department transformation
  • Low Code. Decreased reliance on developers with citizen design model
  • Channel. Significantly reduced transactional costs across multi-channels
  • Insight. Service compliance and optimisation with process monitoring and reporting
  • Data. Integration model leverages LOB systems data reducing data silo
  • Experience. A rich UX interface, complete tasks in one place


£2.70 to £25.73 a user a month

Service documents

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G-Cloud 13

Service ID

9 3 0 7 9 0 7 0 7 7 4 2 6 8 9


Telephone: 07793294774

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
No service constraints are known at this time
System requirements
  • Azure Active Directory: Can use AAD as Identity Provider (IdP)
  • Google: Can use Google as Identity Provider (IdP)
  • Okta: Can use Okta as an Identity Provider (IdP)
  • For supported browsers: see Compatibility Matrix at

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard support times: 6:00 - 5:00 Monday to Friday
Depending on the severity:
S1 – 8 Hours
S2 – 1 Business day
S3 – 2 Business day
S4 – Best effort

Enterprise support times 10 pm Sunday - 1 am Saturday (extra costs see pricing)
Depending on the severity:
S1 – 4 Hours
S2 – 8 Hours
S3 – 1 Business day
S4 – 2 Business days

Select Support 24x7 (extra cost see prices)
Depending on the severity:
S1 – 2 Hours
S2 – 4 Hours
S3 – 8 Hours
S4 – 1 Business day
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
See previous answers for details of response times. Software Assurance package details can be found at which provide:

Standard Support - included in subscription
Premium Support - additional 10% of subscription fee
Platinum Support - additional 30% of subscription fee

A customer success manager is assigned to all customers over a threshold anual subscription fee. The customer success manager's role is to help our customers get the most out of their investment in Nintex through activities such as personal mentoring, ticket support and sign posting suitable resources and services.
Support available to third parties

Onboarding and offboarding

Getting started
Nintex provide virtual classroom training options globally. This is provided via the Nintex University browser-based application which allows for self-paced, on-demand training courses. Nintex K2 Cloud training is available for different user personas e.g. Power User, IT Developer, Administrator etc. and for different skill levels e.g. Practitioner, Expert, Master etc.

Comprehensive online product documentation is also available via the website. Additionally, the Nintex Community web site provides user forums, blogs, Knowledge Base articles, “How To” guidance etc.
Service documentation
Documentation formats
End-of-contract data extraction
Customers can request a backup of their database from the Nintex K2 Cloud Services team at the end of the contract.
End-of-contract process
For 35 days after the termination or expiration of the Service, Nintex will keep available customer production data – if any – for retrieval by the customer. After such 35 days, Nintex will have no obligation to retain the customer data, and Nintex shall delete any customer data from the Service. A customer can request immediate deletion of any customer data from Service upon termination as well. Upon request, Nintex will issue the customer with a certificate validating the deletion of data.

Within the 35-day post-termination period, a customer may request production environment data retrieval through Technical Support. Nintex will provide assistance to allow the customer to retrieve or export such data from the customer’s production Service Nintex K2 Cloud database. Data will not be made recoverable for customer non-production environments.

Using the service

Web browser interface
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
The Nintex K2 Mobile service provides some additional functionality that is not available to the desktop service. This functionality includes capabilities like geo-location, access to the mobile devices camera for image and video capture, image annotation, bar-code and QR reading. Additionally K2 forms can be configured to allow for offline access when accessed via the Nintex K2 Mobile service.
Service interface
User support accessibility
None or don’t know
Description of service interface
The K2 Designer is a browser-based design environment, providing a drag-and-drop, configuration-based editor for designing and building Workflows, Electronic forms & Integrations.

The K2 Management is a browser-based administration application, allowing administrators to configure and administer the K2 platform. This includes setting security and access controls, managing roles, permissions and workflow instances and reporting.

The K2 Workspace is a browser-based application allowing users to view workflow metrics and reports, access assigned tasks and any applications built on the K2 platform.

The K2 Mobile app allows users to access their assigned work and access applications built on the K2 platform.
Accessibility standards
None or don’t know
Description of accessibility
Nintex K2 Cloud form & UX design is highly configurable and some accesibility considerations can be built in. Although WCAG standards are not formally supported they can be applied through extensions and working with partners such as Discover Technologies
Accessibility testing
Nintex K2 Cloud form & UX design is highly configurable and some accesibility considerations can be built in. Although WCAG standards are not formally supported they can be applied through extensions and working with partners such as Discover Technologies
What users can and can't do using the API
Nintex K2 Cloud provides a standard set of REST services that allow for standard interactions with a workflow process such as process initiation, task actioning etc.

The K2 workflow API (REST) allows applications to:
• Start workflow processes
• Retrieve a user’s worklist
• Action a worklist item
• Retrieve details about a process instance
• Delegate or redirect a worklist item

The K2 SmartObjects OData API allows:
• Integration with BI tools such as PowerBI, Tableau or even Excel
• Access any Smartobject data via OData endpoints

The JSSP (JavaScript Service Provider) broker allows for the development of custom data connectors.

In addition:
• Line-of-business integration with virtually any system using K2’s SmartObjects
• Out-of-the-box integration with Microsoft SharePoint & O365, Microsoft CRM,, SQL Server, Oracle, Exchange, Azure Active Directory, Microsoft Teams, DocuSign & Nintex Workflow Cloud
• Build composite SmartObjects that connect with multiple line-of-business systems to provide a single view of business data
• Inline Functions provide a built-in set of functions to provide complex logic and calculations
API documentation
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Customisation available
Description of customisation
Nintex K2 Cloud is a software development platform which allows both technical and non-technical users, to quickly and easily build workflow centric applications using a low-code, drag-and-drop designer. These applications would typically consist of browser-based forms, workflow processes, line-of-business system integration and analytics/reporting.

The browser-based drag-and-drop K2 Designer, allows for the complete customisation of workflows and their associated user forms and any line-of-business integrations. Component reusability ensure that applications are created in a consistent way and that new applications can be delivered faster than the one before.

Any business user could create, edit and manage K2 applications, since no code knowledge or experience is required, however more complex applications typically would utilise technical


Independence of resources
The Nintex K2 Cloud runs on a service that can be scaled based upon either short-term, forecasted demand OR more permanently due to growth usage and adoption. K2 is currently deployed as a multi-tenant model; where customer compute and data is segmented from other customers. Customers are isolated in both the compute and data storage tiers.


Service usage metrics
Metrics types
A web-based service report will show the real-time status for the Nintex K2 Cloud service and other dependent ancillary services like O365, Azure AD etc. This includes a status history of all Nintex K2 Cloud service maintenance.
Reporting types
  • Real-time dashboards
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Encryption of all physical media
  • Other
Other data at rest protection approach
Standard TDE Azure SQL, full database encryption.
Optional database column encryption based on database engine (i.e. AES 256 on SQL Azure)
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported in several ways. K2 smartobjects can be exposed as OData endpoints, which can then be used to export data directly into applications like Microsoft Excel or used directly by Business Intelligence tools like PowerBI or Tableau. K2 Smartforms provide a capability to directly export a list of results to Microsoft Excel. A K2 form with its displayed data can be exported in PDF format.
Data export formats
  • CSV
  • Other
Other data export formats
  • Excel and CSV (via extensions)
  • JSON format via OData endpoint
Data import formats
  • CSV
  • Other
Other data import formats
Excel and CSV (via extensions)

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
The Nintex K2 Cloud service provides customers with an Availability SLA of 99.9% within their production tenant. Availability is defined as the ability for a customer to be able to access the production service environment irrespective of network connection or other intermediary issues outside of the control of Nintex. A Service Credit is available to customers should the Nintex K2 Cloud SLA not be met.
Approach to resilience
Nintex K2 Cloud makes use of SQL Azure as data store. SQL Azure creates automatic geo-redundant database backups. Full database backups happen weekly, differential database backups generally happen every few hours, and transaction log backups generally happen every 5 - 10 minutes. The backup storage geo-replication occurs based on the Azure Storage replication schedule – handled by Microsoft. The retention period for the database is 30 days. The above means that we can do any point-in-time restore of the data with a 10-minute accuracy within the last 30 days.
High availability (HA) is provided by default in the Production instance. Native Microsoft Azure capability is utilized in testing disaster failover (DR).

More details available in the Service Policies document available on request.
Outage reporting
Nintex K2 Cloud is hosted on Azure data-centres. Azure status, planned maintenance and outages are reported via the website: An RSS feed is available.
Communications channels to customers are via the Nintex K2 Cloud status page ( as well as direct email notifications to subscription administrators.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
The K2 Management site allows you to manage your Nintex K2 Cloud environment and components such as workflows, worklist items, SmartObjects, users and security. These are administrative tasks that are performed by the K2 administrator. The Server Rights node is used to add, edit, remove and refresh Workflow server permissions for users or groups. These rights will determine which users and groups can administer a K2 workflow server, export new workflows or impersonate a user.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
27001 Schellman & Company, LLC
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
The only control not covered was outsourcing as we do not outsource, so it wasn't relevant. All other controls were included.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Cyber essentials
Cyber essentials plus
Other security certifications
Any other security certifications
SOC 2 type II attestation report

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
Security is an important part of our reputation, how we earn customer trust, how we do business and how we deliver our product. Our company must provide secure products and services for our customers. We are committed to maintaining a secure environment and improving our information security management system and security program.

Nintex have a Security Committee who are responsible for providing support for the business by assuring the confidentiality, integrity, and availability of company information assets. The Security Committee discusses security topics, reviews key security metrics, and approves security policies.

The Information Security Management Systems (ISMS) Manager is
responsible for implementing and maintaining the ISMS.

Security Administrators include systems administrators, database
administrators, network administrators, and other application
administrators. These functional teams maintain the responsibility for the
management of security controls and configurations within the
information systems they support. They implement security mechanisms
and maintain the requisite technical expertise to support them. They
ensure systems and services comply with all approved corporate
information security policies, standards, and procedures.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Changes to the Nintex K2 Cloud environment are tracked, approved, tested, and implemented in accordance with ISO27001 specification are are independently audited annually against SSAE 16 SOC2 standards for 12 previous months prior to the audit.

Changes by customers within the Nintex K2 Cloud Platform will be configured and operated by either customers or 3rd party suppliers.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Nintex performs annual vulnerability testing internally and externally, as well as contracts out to a third party to perform an annual penetration test of the product and standard environment. These are conducted in accordance with ISO27001 specifications and are independently audited annually against SSAE 16 standards for 12 previous months prior to the audit and reflected within a SOC2 Type II report.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Monitoring is conducted within Azure and consolidated within Elasticsearch for analysis.

Monitoring activities are handled in accordance with ISO27001 specifications and are independently audited annually against SSAE 16 standards for 12 previous months prior to the audit and reflected within a SOC2 Type II report.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Customers can reach out to Nintex support via web, phone or email to raise incidents. Incidents will be handled via Nintex's internal incident management policies and conducted in accordance with ISO27001 specifications. The processes are independently audited annually against SSAE 16 standards for the 12 previous months prior to the audit and reflected within a SOC2 Type II report.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks

Social Value

Fighting climate change

Fighting climate change

Reduce our environmental footprint & increase sustainability through:

Sustainable Sourcing
Waste Reduction and Recycling
Reducing our Carbon Footprint
Going Green
Covid-19 recovery

Covid-19 recovery

We continued to operate throughout Covid with established home working practices and technology allowing the business to operate effectively all through the pandemic.

We have a managed return to work policy in 3 phases clearly communicated to the company with appropriate booking systems and alerting as we return back to a business as usual hybrid approach.

Customers also used our software and services to continue delivering their services through the lockdowns and into BAU as digitising operations became critical . Some of these services are available on G-Cloud
Tackling economic inequality

Tackling economic inequality

Nintex provides services to any and all customers who are not subject to sanctions, regardless of organisation size or industry.
Comprehensive self lead training is accessible to all free of charge to all.
Discounts on products can be provided to Educational and None for profit organisations.
Equal opportunity

Equal opportunity

Diversity – we strive to be an organization that has the presence of different identities, to include but are not limited to race, color, religion, sex, national origin, age, and disability.

Equity – we make a commitment to have equitable practices, programs and policies, to ensure that all team members have an equal opportunity to grow, contribute and develop at Nintex.

Inclusion – welcomes, respects and leverages diversity within Nintex.

DE&I – diversity is a competitive advantage and​ smart business decision; our diversity efforts will only be successful when matched with equitable and inclusive practices.


Nintex have a comprehensive wellbeing program with tools, policies and employee offerings. One of our 3 core tenets is operate with respect and consideration and this is embodied in the people we recurit and the way we enage with our customers, suppliers and partners.

Staff wellbeing is constantly checked in through pulse surveys delivered through a system called OfficeVibe and management feedback and HR monitoring is part of our regular business operations.

We have a package of employee benefits including free headspace app, gym membership, dental cover, private health, life assurance, cycle to work, eye care and others.


£2.70 to £25.73 a user a month
Discount for educational organisations
Free trial available
Description of free trial
Free trials can be requested here and last for 30 days as standard. These can be extended in agreement with Nintex.

This is a full feature trial.
Link to free trial

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tell them what format you need. It will help if you say what assistive technology you use.