FUTURE WORK FORCE LIMITED

Robotic Process Automation (RPA) and Intelligent Automation (IA)

FWF provides low code Robotic Process Automation (RPA) and Intelligent Automation (IA) services from discovery, design, build, ongoing support and licensing. Specialists in fit-for-purpose digital transformation to rapidly reduce costs, improve efficiency and increase resiliency leveraging RPA, Low Code Applications, Chatbots, AI, Intelligent Document Processing and Process Mining

Features

• Opportunity Discovery, Process Assessment and Automation Business Case Creation
• Process Analysis, Simplification and Re-design with Lean Six Sigma
• Operating Model Design to support scalable organisation level automation
• Solution Architecture of integrated solutions that work with existing infrastructure
• Agile implementation of intelligent automation projects and programmes
• Collaborative discovery, development and training of teams and citizen developers
• Strategy & governance definition to enable best practice automation CoE
• Licensing and accelerated migration of automation platforms
• Managed Services to manage, monitor, maintain and update automated processes
• Leveraging platforms from UiPath, Microsoft Power Platform, Celonis and Outsystems

Benefits

• Facilitates delivery of operational efficiency, savings, resilience and service improvements
• Prioritised opportunities for return on investment and sustainable stakeholder value
• Lean process expertise to optimise processes to unlock maximum benefits
• Access to on-shore, near-shore and offshore Intelligent Automation Development teams
• Ensures optimisation of licenses to maximise value and minimise costs
• Enables self-sufficiency through upskilling, coaching and Centre of Excellence setup
• Scalable model that enables targeting, tracking and achievement of objectives
• Platform agnostic delivery that leverages existing automation platforms and solutions
• Rapid delivery in weeks to solve risks, backlogs and overtime
• Supports consistency and standardisation in delivering robotic process automation initiatives

£614 a unit a day

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dan.johnson@fwfcompany.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

931008712730053

Contact

Dan Johnson
07584726464
dan.johnson@fwfcompany.com

Planning

• Planning service: Yes
• How the planning service works: We will work with your organisation to understand how an RPA/IA strategy will deliver value for you. We will collaboratively identify opportunities where the introduction of RPA will enhance processes making them more efficient and assist you to select the correct cloud automation platform to align with your organisation requirements and constraints.; ; We will work with you to design your RPA/IA solution through co-creation workshops, including the design of your cloud infrastructure needs and identification of opportunities for enhancement.; ; We will work with you to define a robust security architecture that is cost effective and scalable to your ambitions.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: FWF provides online, in-person and hybrid training and coaching for your staff that is aligned to their capabilities and the organisational objectives.; ; We follow a structured and holistic approach for learning working closely with stakeholders and engaging end-users and support staff to identify training needs and styles.; ; FWF recommends development of the Training Strategy, defining the Training Needs Analysis (TNA), and Training Curriculum and Learning Journeys to produce the Training Plan. This also details the training delivery method which will be based on complexity of content, size of audience, geographic spread of end users and proficiency level required.; ; Examples include eLearning, certification, Peer-to-Peer Learning, Instructor Led Training, train-the-trainer, hackathons, and challenges where appropriate.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: FWF can assess the benefits and make recommendations for migration to the cloud or between cloud automation platforms. FWF can setup, upgrade, migrate and decommission legacy services.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: Quality Assurance is integral to FWF service delivery with quality standards and practices integrated within our Agile approach including peer reviews, quality controls, Continuous Integration and Continuous Improvement with the Delivery Lead having overall accountability for delivering the expected outcomes for each service.; ; We provide pro-active quality and risk management, embedding quality practices and instilling strong quality-oriented behaviour throughout our teams in line with ITIL standards. ; ; Performance testing is part of the testing lifecycle to make sure the service meets performance related metrics, such as response time, availability, and capacity requirements.

Security testing

• Security services: Yes
• Security services type:
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
• Other security services:
  • DevSecOps
  • Security Governance and Compliance
  • Security Monitoring and Response
  • Secure Cloud Migration
  • Secure Cloud Modernisation
  • Automated security testing
  • Incident playbooks
  • Security training and coaching
• Certified security testers: Yes
• Security testing certifications: Other
• Other security testing certifications: OSCP

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We deliver expert support services that relieve organisations’ IT departments from the day-to-day demands of maintaining their cloud-based automation solutions. We quickly resolve problems and performance issues, which raise user satisfaction levels and maintain operational continuity.; ; FWF Managed Service include continuous platform monitoring, incident investigation, incident triage, incident resolution, service desk, change and release management, configuration management, business continuity and user satisfaction.; ; Our managed service is underpinned by ITIL v4 aligned processes and ISO27001 international information security standard

Service scope

• Service constraints: No. FWF can support clients around the clock via our On-shore, Near Shore or Off-Shore support teams allowing flexibility in service design to meet requirements.; ; Our specialist service is available to Buyers within Ministerial Departments, Non-Ministerial Departments, Agencies and Other Bodies, High Profile Groups, Public Corporations, Local Authorities and Developed Administration and covers (including but not limited to): Defense, Health, Pensions, Transport, Public infrastructure, Public Safety, Justice, Tax, Education, Postal and Financial Institutions.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: We typically respond within 30 minutes depending on the incident categorisation and prioritisation as defined in a tailored service level agreement (SLA) per service.; ; The tailored SLA also defines the agreed hours of support service available which can range from weekdays 09:00 to 17:00 to 24x7.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: Web chat
• Web chat support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Web chat allows our support clients to chat directly to support engineers in private instant messaging groups sharing information on support activities over the internet. Clients and support engineers are able to share text, documents, voice, and video within the boundaries of information security protocols. Web chat options can be tailored for individual clients.
• Web chat accessibility testing: None to date, but can be provided as required.
• Support levels: Our cloud support service blends continued service improvement with defect resolution, to ensure user needs, business goals, and performance targets are realised and user satisfaction is maximised.; ; We offer a 2nd to 4th line support levels that are aligned to the client’s support requirements and defined in a tailored service level agreement. ; ; Our support methodology is based on the rigour of ITIL and the flexibility of Agile principles and a Dev Ops culture. This blend results in a robust break-fix service and pragmatic service targets which are ITIL-aligned; ; We provide flexible charging models for support that accommodate both peaks and troughs in business-as-usual support along with ongoing development requirements. ; ; This pay-as-you-use approach means you are only charged when you require support and allows you to draw on a wide range of skills as required.; ; A typical support team is led by a technical account manager who is responsible for day-to-day support and allocation of support requests to multiple cloud support engineers. ; ; This approach provides a resilient support service with sufficient cover to ensure all support requests are managed in an effective and efficient manner.; ; Support can include automation scheduling and control room management.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: UiPath, Microsoft, Celonis, Outsystems, SAP Signavio, Mendix, Soroco, ABBY, Druid

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 06/04/2023
• What the ISO/IEC 27001 doesn’t cover: None
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Our service approach to fighting climate change is rooted in comprehensive collaboration with your organization to maximize environmental impact while delivering the agreed-upon Policy Outcomes and Model Award Criteria. Here's how:; ; Co-Creation Workshop: We'll initiate a collaborative workshop to define a clear action plan that aligns with your goals. This plan will include a method statement and a timeline for how our service will deliver benefits to support net-zero emissions and broader climate objectives.; ; Net-Zero Greenhouse Gas Emissions: Our focus on achieving net-zero emissions will be a cornerstone of the contract. We'll implement energy-efficient measures, reduce waste, and minimize water use in our operations.; ; Supply Chain Engagement: Leveraging frameworks like the Carbon Disclosure Project (CDP), we'll collaborate with your suppliers to promote sustainable practices and advocate for environmentally responsible supply chains.; ; Staff and Community Influence: Sustainability coaches will educate staff and partners on climate-smart practices, while our "Responsible by Design" framework ensures all solutions are environmentally conscious.; ; Transparent Reporting: We will monitor and report our environmental impact using third-party tools like Social Value Portal. This transparent, third-party-verified approach ensures we meet our commitments and continuously improve our contributions to fighting climate change. ; ; This comprehensive service strategy will enable us to partner effectively with your organisation in delivering the desired social value outcomes while making meaningful progress against climate change.

  Covid-19 recovery

  Our service strategy prioritizes supporting COVID-19 recovery through collaborative initiatives that directly align with your organization’s Policy Outcomes and Model Award Criteria:; ; Kick-Off Co-Creation Workshop: We'll conduct a joint workshop to develop a clear, actionable plan with a timeline that outlines how our service will contribute to employment creation, community support, and mental health initiatives.; ; Employment Creation and Re-Training: We'll help those impacted by COVID-19 find new opportunities in high-growth sectors by providing training, apprenticeships, and mentorships. Special emphasis will be placed on re-skilling people who have lost jobs, prioritizing marginalized groups like young individuals not in education or training (NEET).; ; Supporting Businesses: Through our business mentorship programs and online workshops, we will assist small and growing organizations to optimize their strategies and adapt to new work models. Access to our leadership network will help them adjust to evolving market conditions post-COVID-19.; ; Community Recovery Initiatives: Our service emphasizes support for communities that COVID-19 hit hardest. We'll engage staff volunteers to assist local charities and establish projects that mitigate isolation and mental health challenges while promoting inclusive social integration.; ; Mental Health Support: To tackle the ongoing mental health effects of the pandemic, we will help organisations implement the 6 standards of the Mental Health at Work commitment, improving workplace conditions and providing resources to reduce the demand on health and care services.; ; Workplace Improvements: We will guide organizations in creating sustainable workplace strategies, like effective social distancing, remote work arrangements, and sustainable travel solutions that accommodate COVID-19 recovery efforts.; ; Transparent Reporting: Using Social Value Portal’s platform, we'll provide transparent, third-party-verified reporting of our commitments.

  Tackling economic inequality

  FWF’s service approach directly addresses economic inequality by actively creating opportunities for entrepreneurship, employment, education, and innovation within the framework of our partnership. We are committed to working collaboratively with your organisation to establish and deliver Policy Outcomes and Model Award Criteria.; ; To maximise the impact, we will initiate a co-creation workshop, developing a shared action plan outlining our commitment to agreed Policy Outcomes and Model Award Criteria. This plan will include clear methods, a timeline, and reporting mechanisms to track and demonstrate progress.; ; Key Focus Areas:; ; 1. Entrepreneurship & Growth (MAC2.1, MAC 3.1): ; We will prioritise opportunities for entrepreneurship and business creation, fostering an inclusive supply chain that embraces startups, SMEs, VCSEs, and mutuals.; ; 2. Employment & Training (MAC2.2, MAC3.3): ; We aim to create employment opportunities for individuals facing barriers, particularly in high-growth sectors or regions with known skills shortages. Our tailored training and apprenticeship programmes will equip participants with in-demand skills, helping them secure sustainable employment.; ; 3. Education & Skills Development (MAC2.3): ; We will support educational attainment through specialised training schemes, promoting career pathways for underrepresented groups.; ; 4. Supply Chain Innovation (MAC3.2, MAC3.4, MAC3.5): ; Our collaboration with diverse suppliers will emphasise innovation and disruptive technologies, ensuring a fair, responsible approach that enhances productivity and mitigates cybersecurity risks.; ; Measuring Impact:; We will utilise transparent third-party verified reporting via tools like the Social Value Portal. Metrics will include the number of employment/apprenticeship/training opportunities created, startups/SMEs included in our supply chain, and the adoption of cybersecurity best practices.; ; Our comprehensive commitment aligns with the Policy Outcomes and ensures that the services delivered effectively tackle economic inequality.

  Equal opportunity

  At FWF, we are dedicated to fostering equal opportunity and promoting a work environment where everyone feels valued and empowered. Our commitment is embedded in our policies and initiatives aimed at identifying and addressing inequalities in employment, skills, and pay.; ; Inclusive Recruitment and Diversity Initiatives: ; We ensure our recruitment process is unbiased and accessible to all by using inclusive hiring practices that consider candidates from diverse backgrounds and career stages. By utilising cutting-edge diversity software, we eliminate unconscious bias at the early stages of the recruitment process. Moreover, we partner with relevant organisations to offer apprenticeships and other entry-level opportunities for individuals from disadvantaged backgrounds.; ; Support for Career Progression: ; Mentoring and training are pivotal to empowering disadvantaged and underrepresented groups. We have established mentorship programmes, champion networks, and development workshops that promote tailored support and guidance for career advancement. This ensures that everyone has the opportunity to fulfil their potential and progress within the organisation.; ; Addressing Pay Disparity: ; We are firmly committed to reducing the gender pay gap and other disparities. Through rigorous analysis and strategic adjustments, we continually work towards equitable compensation practices that reflect a fair and inclusive workplace.; ; Reporting and Continuous Improvement* ; Our approach is data-driven, with regular monitoring and surveys ensuring that we identify and tackle inequalities effectively. Collaborating with external experts allows us to ensure transparency and accuracy in reporting our progress, using established platforms like Social Value Portal to manage social value metrics.; ; Together, these initiatives reinforce our commitment to providing equal opportunities for all and ensuring that every member of our workforce feels valued and supported.

  Wellbeing

  FWF contributes to wellbeing by prioritising both physical and mental health for our workforce and communities, understanding that our people are our most valuable resource. We champion a holistic approach to wellbeing, supporting health across multiple dimensions:; ; 1. Workforce Wellbeing Initiatives:; - Physical Health: We offer a multi-level fitness programme, ensuring all employees have the opportunity to stay active. Our private health insurance includes unlimited GP appointments and access to a 24/7 Employee Assistance Programme, offering confidential support from counsellors.; - Mental Health: Committed to the Mental Health at Work Pledge, we foster an environment where mental health conversations are encouraged. Staff have mental health allies and undergo training in mental health awareness, enhancing their literacy in the field and their ability to support colleagues.; ; 2. Community Engagement and Support:; - Workshops: Our Truly Human workshops focus on holistic wellbeing: Heart (belonging), Mind (mental health), Body (physical health), and Soul (purpose).; - Volunteering: Leveraging our Volunteering Programme, employees deliver community-led initiatives that contribute positively to local wellbeing.; ; 3. Collaborative and Transparent Reporting:; - We engage clients in co-creating action plans that align with agreed Policy Outcomes and Model Award Criteria (MACs). ; - Regular wellbeing surveys help us assess our impact, and we use SocialValuePortal.com to provide transparent, third-party-verified reports on our progress.; ; Through these measures, we influence staff, suppliers, and communities to support robust wellbeing standards, driving positive change in how people approach their health. We are committed to integrating these values into our contracts, ensuring that wellbeing remains a shared priority with measurable impact.

Pricing

• Price: £614 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at dan.johnson@fwfcompany.com. Tell them what format you need. It will help if you say what assistive technology you use.