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SCRUMCONNECT LIMITED

Cloud User Research (UX Design) Services

We utilise cutting-edge cloud technology to enhance user experience design through real-time analytics and behavioural insights. These services enable seamless cross-platform usability testing and rapid prototyping in collaborative cloud environments. With the power of predictive analytics and machine learning, potential design issues are identified and addressed proactively.

Features

  • Real-time user behaviour tracking
  • Cross-platform usability testing
  • Rapid interactive prototyping
  • Predictive analytics with machine learning
  • Global user research capabilities
  • Cloud-based collaborative tools
  • Scalable UX design solutions
  • Enhanced data security protocols

Benefits

  • Instant adaptation to user feedback
  • Consistent user experience across devices
  • Faster design iteration and validation
  • Proactive issue resolution enhances UX
  • Insights from a diverse global audience
  • Remote teamwork efficiency and productivity
  • Flexibility to manage varying project demands
  • Strong protection of user data privacy

Pricing

£250 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at praveen@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

9 3 1 7 3 4 2 6 1 6 5 7 9 7 4

Contact

SCRUMCONNECT LIMITED Praveen Karadiguddi
Telephone: 07896206904
Email: praveen@scrumconnect.com

Planning

Planning service
Yes
How the planning service works
We will integrate state-of-the-art cloud technology for real-time analytics and behavioral tracking. Our plan includes setting up cross-platform usability testing to ensure a cohesive user experience across all devices and developing rapid prototyping capabilities in the cloud for quick iterations. We will leverage predictive analytics and machine learning to preemptively address design issues and expand our reach with global user research. Key initiatives also include scaling our infrastructure and implementing robust security measures to protect user data.

Our team of experts delve into market analysis, competitive insights, and future trends to ensure your business is positioned to take advantage of emerging opportunities. From identifying key performance indicators to setting realistic, attainable goals, we prepare your business for sustainable growth and success.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We will implement a comprehensive training program tailored for UX designers, researchers, and project managers. The training will cover the introduction to cloud-based UX tools for real-time behavior tracking and cross-platform testing, utilization of analytics and machine learning for predictive insights, and adherence to strict data security protocols. Interactive workshops, live demos, and hands-on sessions will ensure participants are proficient with the new tools and workflows. Additional focus will be given to collaborative techniques that leverage cloud capabilities, ensuring seamless integration and ongoing adaptation to new features and industry best practices. This structured training will empower our team to deliver superior UX outcomes efficiently.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
We will begin with a comprehensive assessment of our existing infrastructure and identify necessary cloud integrations. We'll select a cloud provider that supports robust analytics and scalability, followed by a phased data migration strategy emphasizing security. Post-migration, we will integrate and configure UX tools for cross-platform testing and rapid prototyping. Rigorous testing, staff training, and detailed documentation will support a smooth transition. Continuous monitoring and iterative feedback will refine our processes, ensuring scalable and effective deployment
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
SLA Agreed with the client
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AAA
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), 7 days a week
Web chat support accessibility standard
WCAG 2.1 AAA
Web chat accessibility testing
N/A
Support levels
Our support levels include onsite, email and telephone assistance for incident logging and end-user support/service requests. Our projects typically employ an account management structure as as part of our delivery, support and quality assurance processes.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Up to Developed Vetting (DV)

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
Yes
Other security certifications
No

Social Value

Social Value

Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

Fighting climate change

We are committed to further reducing our carbon footprint aiming to be carbon neutral by 2050, in line with the Climate Change Act 2008. Work from home; Our team are predominantly home based providing a reduction in emissions linked to travelling to and heating or powering the premises. IT Infrastructure: Scrumconnect has no on-premise server infrastructure with all our services being cloud based with AWS. AWS will be powered by 100% renewable energy by 2025. Cycle to work scheme: To reduce the carbon footprint of employees travelling to the premises we have an established cycle to work incentive

Covid-19 recovery

Scrumconnect are committed to providing tangible community benefits for the public sector and driving social change through programs recognised for delivering results for underrepresented and disadvantaged groups. Scrumconnect Cloud has recently launched Scrumconnect Academy, which aims to provide free training and mentorship to retrain people from industries affected by Covid19 to become cloud native experts (Candidates recently made redundant, unemployed individuals with outdated skills, disadvantaged youths, veterans and military spouses and disabled people). Scrumconnect Academy will aim to tackle the misrepresentation of women (make up 26% of tech roles) and Black, Asian or minority ethnic backgrounds (make up 15.2% of tech roles) by focusing recruitment on these underrepresented groups. Additionally, Scrumconnect run 'Get Certified Challenges' periodically where we organised free bootcamps and training materials with AWS to fund exams for those affected by Covid19

Tackling economic inequality

We’ll Provide training/employment opportunities, for those facing barriers to employment and/or are from deprived areas through our various partnership organisations like Diversifying groups, Jobs With pride Support digital literacy through skills development/qualifications attainment/job creation initiatives e.g. 2x starters this month via T-Level apprenticeship program Address skills shortages in high-growth sectors (Tech/Digital/Data); providing educational advice/career development/job opportunities by volunteering and sponsored events

Equal opportunity

We will: Ensure equitable treatment of employers, contractors and the communities integral to our value chain by implementing fair employment and equal pay practices Offer high-quality training and job creation initiatives specifically designed to empower individuals who face barriers to employment or come from deprived areas. Example: We welcomed two new starters via Disability Rights UK and in the past year we've seen more than 25% of our new hires originating from ethnic minority backgrounds via Diversifying groups Establish an inclusive work environment aided by our transparent HR policies that apply consistently from the recruitment process through promotion and compensation, benefiting both contractors and employees. Support digital literacy by actively promoting skills development, facilitating qualifications attainment, and launching initiatives that generate employment opportunities

Wellbeing

We have a certified mental health and wellness coach within Scrumconnect. We follow our commitment towards the 6 standards of Mental Health and ensure that our contractors/employees/Communities follow the same. We do a half yearly survey of staff engagement and bring in new policies/address needs based on the feedback. We conduct specific initiatives to promote healthy work environments. For e.g.: In times of COVID when people are connected remotely activities like virtual coffee mornings and community forums We have a well defined charter defining roles and responsibilities, job descriptions, work hours, flexible working options provided to every personnel as part of their onboarding process . Employee charter specific for this opportunity will be shared to clients prior to the start of the engagement.

Pricing

Price
£250 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at praveen@scrumconnect.com. Tell them what format you need. It will help if you say what assistive technology you use.