SHINEVISION LTD

Property Compliance Software

shineVision is the leading independent UK multi-risk compliance management software company providing duty holders with risk management software which supports complete asbestos, building condition, EICR, fire safety, gas safety, health & safety, lifting equipment, mechanical & electrical and water compliance.

Features

• Real time reporting & IOT through API integration
• Automated risk and priority warnings
• iOS and Android multi-risk surveying app including QR code scanner
• Hierarchical account access with a full audit trail
• Automatic email updates and API link to third party software
• CAD Web visualiser
• Live Property Compliance Registers
• Secure tendering and technical workflow
• Technical quality assurance with change management audit trail
• Work/major work request and capital/programme works

Benefits

• Legislation Compliance, Guidance and Regulatory Change
• Workflow for Maintenance Team and External Contractors
• Support in Protecting the Duty Holder’s Reputation
• Support Integration of People, Process and Technology
• Maintain a Secure Infrastructure for all Stakeholders
• Live Recall of H&S Data from Single Source
• Improved Sharing and Collaboration within Technical/Maintenance Teams
• Resolves potential Conflict/Duplication of Data/Budget Resource
• Standardise/Sequence Processes and Procedures
• Install Culture of ‘Subscribe and be Updated’ on specific concerns

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@shinevision.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

931899437114497

Contact

Andy Fowler
07946448280
enquiries@shinevision.co.uk

About your service

• Service categories:

  Applications

  Production and operations

  Service industry and public sector operations

  • Healthcare
  • Education
  • Public Order and Safety
  • Police
  • Defence
  • Social Security Administration
  • Adult Social Care
  • Children's Social Care
• Multi cloud support: No

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Remote access requires mobile signal/wifi. Critical planned maintenance/patching will be conducted at agreed point in time with the client
• System requirements:
  • Web browser
  • Ios or Android Mobile (For site data collection only)

User support

• Email or online ticketing support: Yes
• Support response times: Priority Level Definition; ; 1. Full System Failure, access unavailable for all users, system bug affecting all users or services; 2. Single/group of Users access failure e.g., Mobile device access, system related bug affecting services to a single/group of users; 3. System/user related bug not affecting service needs attention, user data error likely to cause major issues ; 4. User data error likely to cause medium issues ; 5. User data errors likely to cause low or no impact for clients, system/user relating issue for consideration for improvement; ; Response Times; 1. 1hr; 2. 1hr; 3. 1hr; 4. 2hr; 5. 4hr
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: A Technical Account Manager provided to all clients; Support is included in SLA which varies depending on the number of users/contractors.; ; All customers are provided with priority level trouble ticket access at no extra cost. We provide priority emergency support to site engineers during inspections/servicing.; ; Training resources including user guides and videos are provided. Shine also mentor internal superusers to facilitate client led support.; ; Service Hours:; • shineVision Software is available 24/7/365; • Studio Hours Monday to Friday 8am – 5pm (excluding 8 x English Public Holidays); • Out of Hours Technical Support is offered on pre-agreed contracts
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide a mixture of on-site training, online training and also user guides to support
• Service documentation: Yes
• Documentation formats:
  • HTML
  • ODF
  • PDF
• End-of-contract data extraction: All data can be exported into CSV/ODF file formats with an archive of all other associated files
• End-of-contract process: At the end of a contract, we acknowledge that the data belongs to the customer. We would provide all client data in a relational format free of charge. If the customer's new software provider requires the data in a non-standard format, then charges may apply.
• Documentation accessibility standard: WCAG 2.2 AA

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
  • Other
• Application to install: Yes
• Compatible operating systems:
  • Android
  • IOS
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: No difference in service when viewing / editing the main interface however there are standalone inspection apps to allow field operatives to directly input inspection information into the main system for review.
• Service interface: No
• User support accessibility: WCAG 2.2 AA
• API: Yes
• What users can and can't do using the API: Services cannot be set up through API however property/asset information can be qureied and updated.
• API documentation: Yes
• API documentation formats: Open API (also known as Swagger)
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: All customers can customise features such as drop-down forms, reporting and dashboard information.; In addition, customers can work with the development team to provide additional functionality to suit the changes and requirements of customers.

Scaling

• Independence of resources: Each customer has their own dedicated virtual server, ensuring separation from other customers' users. During mobilisation we assess with our customers the number of concurrent users likely to be utilising the software and scale accordingly.

Analytics

• Service usage metrics: Yes
• Metrics types: All usage metrics are available through the audit log on the both desktop or mobile apps. Regular reports can be configured or created within specified time ranges
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request
• Resource tagging: No
• FOCUS resource tagging: No

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: No
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 4.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: NCSC approved service provider
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
• Data sanitisation process: Yes
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001
• Data sanitisation type:
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Data Erasure

Data importing and exporting

• Data export approach: Audit Trail, customisable reports available to download by users within the software with appropriate user-level permission. Report formats available include:; PDF; CSV; API
• Data export formats:
  • CSV
  • ODF
• Data import formats:
  • CSV
  • ODF
  • Other
• Other data import formats: PDF via document scanner

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

• Guaranteed availability: 99.95%, refund policy (if required) are negotiated during signing of SLA.
• Approach to resilience: Tier 1 High availability virtual platform with multiple nodes at multiple data centres for resilience. Further details available on request.
• Outage reporting: ShineVision has never had any outages to date however in the unlikely event that this would happen shineVision would provide detailed email alerts to all users followed by regular updates via internal dashboards and email alerts.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Access is restricted via role-based access controls. shineVision has XX number of pre-existing roles within the software that customers with the permissible privileges can edit.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • Multi-Factor Authentication (MFA)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users have access to real-time audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards:
  • CSA CSM version 4.0
  • ISO/IEC 27001
• Information security policies and processes: We have an Information Security Policy & Procedures and Data Protection & Policy & Procedures within our ISO and Constructionline Gold accredited management system. System is managed on Smartsheet, our internal priority and document management software which includes dashboard and email warning notifications. We have monthly management meetings and monthly audits of the management system. All company policies are reviewed annually or when there is a change to management system.
• Software Security Code of Practice: Yes

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: ShineVision operate an ISO 9001:2015 management system and has Constructionline Gold, is supported by RapidSwitch, (an IOMART company) who are ISO9001, ISO27001, ISO22301 and PCI DSS accreditated. Intertek NTA who are CREST, CHECK Service Provider, PCI Approved Scanning Vendor and Cyber Essentials approved, provide annual and after a major release penetration testing.; ; Developer access is limited to production servers. Access to the live dedicated server for routine maintenance, bug fixing, and development is administered by the IT team. All access is agreed with the client and protected by secure shell protocol (SSH) with passwords reset every 30 days.
• Vulnerability management type: Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
• Vulnerability management approach: Notifications of potential threats come via Risk Ledger. Development/infrastructure leads assess threats with possible impacts documented to risk register. Required patches are deployed within 48 hours. ShineVision operates an ISO9001:2015 management system and is supported by RapidSwitch, (an IOMART company) who are ISO9001, ISO27001, ISO22301 and PCI DSS accreditated. Intertek NTA who are CREST, CHECK Service Provider, PCI Approved Scanning Vendor.; ; IDS/IPS operates on our servers. Critical patches are applied ASAP.; ; Routine maintenance/bug fixing, and development is administered by the IT team. All access is agreed with the client and protected by Secure-Shell-Protocol (SSH) passwords reset every 30 days.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Access to the software is administrated by the client. User accounts have Password Security Standards, Enforced Password Rotation, Two-factor Authentication and Automatic Lock-out for Dormant Accounts.; ; The software has Job roles with associated users privileges which control what a user can view and edit within the software.; ; There is a full audit trail within the software that tracks user actions, date/time and IP Address.; ; Threats to the data are dealt with immediately with the clients permission.
• Incident management type: Supplier-defined controls
• Incident management approach: ShineVision technical support:; ; • Studio hours Monday to Friday 9.00am to 5.00pm; • Out of hours technical support; • Trouble ticket support within the software; • Telephone, TEAMS and email support; • Weekly trouble ticket reporting; • monthly management meetings (in person, telephone and TEAMS); ; shineVision escalation process:; ; • TT has missed the agreed timescales - the technical manager; • If problem is still active after a further 2 hours – account manager; • If problem is still unresolved after 2 hours – managing director
• Post-quantum cryptography secure: Yes

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Pricing

• Discount for educational organisations: Yes
• Free trial available: No

Discount percentage by annual call-off contract value (excluding VAT)

• Less than £250,000: 0%
• Between £250,000 and £500,000: 1%
• Between £500,001 and £1,000,000: 2%
• Between £1,000,001 and £2,500,000: 3%
• Between £2,500,001 and £5,000,000: 4%
• Over £5,000,001: 5%

Non-mandatory Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Alcumus
• ISO/IEC 27001 accreditation date: Monday 21 July 2025
• What the ISO/IEC 27001 doesn’t cover: Held by Iomart - hosts of our servers; The provision of consultancy design and implementation solutions for hosting managed and unmanaged, dedicated; physical or virtualised servers, secure backup and network services in resilient data centres and internal information; systems operation and support in accordance with Statement of Applicability version 6.0.
• ISO 28000:2022 certification: No
• ISO 9001 certification: Yes
• Who accredited the ISO 9001 certification: Alcumus
• ISO 9001 accreditation date: Friday 11 July 2025
• What the ISO 9001 doesn’t cover: N/a
• Quality management systems (QMS): Yes
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Please provide your Cyber Essentials Certificate Number: 9a1a7104-d1ef-47e7-8ecb-ac74459574d3
• Cyber essentials plus: Yes
• Please provide your Cyber Essentials Plus Certificate Number: 689957e2-5ec8-4b04-81be-16f023773a9a
• Other security certifications: No

Social value

• Section B - Commitment for Future: Delivery:

  • Mission: Kick start economic growth. To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

    Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

    • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
    • New apprenticeships on the contract workforce in the relevant area that meet the criteria set out in MAC 1b
    • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
    • Plans to engage the contract workforce in deciding the most important workplace issues to address
    • Ensuring new workers are informed of their right to join a trade union
    • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
    • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
    • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
    • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
    • Activities to cascade good practice on fair working conditions throughout the supply chain
    • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
    • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
    • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
    • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
    • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
    • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
    • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
    • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
    • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
    • Volunteering opportunities for staff
    • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
    • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
    • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
    • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
    • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
    • How the supplier will work with NGOs, trade unions or other businesses to address modern slavery risk
    • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at enquiries@shinevision.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.