NINTEX UK LIMITED

Nintex eSign

Nintex eSign® is optimised to work across industries, geographies, and high-volume use cases. Helping you automate all your business-critical processes. Nintex eSign® meets security and privacy industry standards, provides custom-branding experiences, and is cost-effective – all without overage penalties that you would incur with other providers

Features

• eSignature
• Capture additional data during signing
• Route document from multiple signers
• customisable experiences
• Digital audit trails to protect signed document

Benefits

• Less time to execute contract/agreement
• No physical signing is required
• Auditable signing history
• Integration with Salesforce and Microsoft Dynamics
• Ability to sign anywhere at any time

£0.89 to £1.86 a unit

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.blackwell@nintex.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

932278945357708

Contact

Paul Blackwell
07793294774
paul.blackwell@nintex.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: Salesforce; Microsoft Dynamics
• Cloud deployment model: Public cloud
• Service constraints: No service constraints are known at this time
• System requirements: Internet access and browser

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Standard support times: 6:00 - 5:00 Monday to Friday; Depending on the severity: ; S1 – 8 Hours; S2 – 1 Business day; S3 – 2 Business day; S4 – Best effort; ; Enterprise support times 10 pm Sunday - 1 am Saturday (extra costs see pricing); Depending on the severity: ; S1 – 4 Hours; S2 – 8 Hours; S3 – 1 Business day; S4 – 2 Business days; ; Select Support 24x7 (extra cost see prices) ; Depending on the severity: ; S1 – 2 Hours; S2 – 4 Hours; S3 – 8 Hours; S4 – 1 Business day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: See professional Services - add link
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Pointing them to online documentation and Nintex Community. ; Online training via Nintex Learning Center.
• Service documentation: Yes
• Documentation formats: Other
• Other documentation formats: Website
• End-of-contract data extraction: Nintex eSign customers can export their data and envelope history from Nintex eSign prior to the end of their contract with our built in Data Export capability.
• End-of-contract process: When a Nintex eSign customer reaches the end of their contract, user access to eSign is disabled. Any pending envelopes that are out for signature can be completed by end users, however no new envelopes can be sent for signature.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
• Application to install: No
• Designed for use on mobile devices: Yes
• Differences between the mobile and desktop service: For recipient experience. No difference between mobile and desktop.
• Service interface: No
• User support accessibility: None or don’t know
• API: Yes
• What users can and can't do using the API: -Users can do anything they want in the designer
• API documentation: Yes
• API documentation formats: Other
• API sandbox or test environment: Yes
• Customisation available: Yes
• Description of customisation: -Signer experience; -Email; -Branding; -Logos; -Rules

Scaling

• Independence of resources: The Nintex Process Platform capabilities are built using a scalable cloud architecture. Nintex continually monitors overall platform performance and when required, scales based on need. Where applicable, we leverage auto-scaling and manual provisioning tailored to the requirements of each Nintex capability. Load balancers are utilized to distribute network and application traffic across multiple servers within a region to increase capacity; queuing and caching are also used to enhance the reliability of services.

Analytics

• Service usage metrics: Yes
• Metrics types: -Usage; -Declined/Cancelled envelopes; -Pending envelopes; -Completed envelopes
• Reporting types: Real-time dashboards

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • European Economic Area (EEA)
  • Other locations
• User control over data storage and processing locations: Yes
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: At least once a year
• Penetration testing approach: Another external penetration testing organisation
• Protecting data at rest:
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Other
• Other data at rest protection approach: Data is encrypted using unique keys and salts. All documents - including unsigned and signed versions - are also encrypted in storage.
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: Customers can export their data with the built in Data Export capability.
• Data export formats: Other
• Other data export formats: PDF
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: Nintex uses a range of automated tools to monitor service availability and responsiveness. In the event a service is operating outside of expected threshold/s alerts are triggered and sent to the relevant teams for investigation. Nintex does not commit to financially backed SLA but aims to provide an availability of 99.99% across the Platform capabilities.
• Approach to resilience: The Nintex Process Platform capabilities are built using a scalable cloud architecture. Nintex continually monitors overall platform performance and when required, scales based on need. Where applicable, we leverage auto-scaling and manual provisioning tailored to the requirements of each Nintex capability.; Nintex has an overarching Business Continuity Management (BCM) Plan for internal operations, and a Disaster Recovery Plan (DRP) for its cloud-based Platform capabilities.
• Outage reporting: Nintex eSign service reporting is currently done via https://assuresign.status.io. This site provides details on scheduled maintenance activities and service interruptions. Customers can subscribe to email notifications from this page to be notified of changes to Nintex eSign.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Azure components on which Nintex eSign services are hosted are isolated from Nintex eSign corporate domains. Access to the eSign infrastructure hosted by Microsoft Azure requires 2-factor authentication. Access is monitored.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: No audit information available
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: Yes
• Any other security certifications: SOC2

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: Other
• Other security governance standards: SOC2
• Information security policies and processes: Nintex has an Information Security Policy that defines the necessary rules for security protection, and it ensures secure and reliable operations in accordance with our business requirements as well as relevant laws and regulations. The Nintex Information Security Policy and its related policies and guidelines support the Nintex Information Security Program. ; ; The Information Security Team at Nintex reports to the Nintex Chief Information Security Officer (CISO) and is responsible for the overall security of the Nintex Process Platform. This responsibility includes working with the Governance Risk and Compliance (GRC) group in developing company-wide security policies and guidelines, performing risk assessments, adherence to compliance initiatives, security related education and identifying the technical, administrative, or physical controls that should be in place to support the mission of information security.; ; Nintex is committed to maintaining the security of its cloud-based capabilities. To that end Nintex obtains external reviews, including SOC2 audits, of the majority of its cloud based products to ensure that there are controls in place protecting customer data.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Nintex has Enterprise Change Management guidelines that provide direction and support for performing consistent production level activities for routine changes, scheduled changes and emergency changes. The guidelines step through planning the change, approving/rejecting the change, implementing the change and any rollback. Production releases are performed via controlled pipelines through both testing and staging environments.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Nintex has a Vulnerability Management Policy and a Vulnerability Management Guidelines document in place which includes processes for scanning endpoint devices, validation of vulnerabilities, and remediation timeframes. Vulnerability scanning tools are updated with the latest vulnerabilities and Nintex is subscribed to email updates like US-CERT and product vendors.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Centralized logging is established to collect event data from the SaaS environments, including Windows Event Log data, IIS Server Log data and Application Log data. Logs are hosted with a third party service provider. Nintex eSign utilizes an external service vendor for external monitoring and alert notifications of production and sandbox cloud services.
• Incident management type: Supplier-defined controls
• Incident management approach: Nintex has a Security Incident Response Policy and a formal Security Incident Response Plan that establishes a standard operating procedure for the incident response process during a security event. The Security Response Plan governs the notification process of the security incidents to the customers, including timelines. Nintex also provides an externally facing status page to customers: http://status.nintex.com. This site provides a history of incidents, which includes timelines.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  Fighting climate change

  Fighting climate change

  Summary of the Positive Environmental Impacts of Electronic Signatures; Reduced paper consumption: Electronic signatures eliminate the need to print and mail paper documents. This can lead to significantly reduced paper consumption.­­; ; Reduced deforestation: Reduced paper consumption, in turn, saves the trees on our planet from being chopped down.; Reduced environmental imbalance: When trees remain intact, a lot of the devastating effects of deforestation are negated. Deforestation is a major environmental problem that contributes to climate change, soil erosion, and loss of biodiversity.; Reduced buildup of harmful gasses: Less paper usage means less paper production, which means fewer carbon emissions. Eliminating the need for documents to be transported via fossil fuel-consuming vehicles, or for people to travel in-person via such a vehicle to sign physical documents, further reduces emissions.; Therefore, using electronic signatures can be extremely beneficial for the environment in many ways.

Pricing

• Price: £0.89 to £1.86 a unit
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: See how easy it is to add e-signature to your workflows with a free trial of Nintex eSign®
• Link to free trial: https://www.nintex.com/trial/#esign

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at paul.blackwell@nintex.com. Tell them what format you need. It will help if you say what assistive technology you use.