HCL Technologies UK LImited

HCL's SAP C/4HANA B2B and B2C Planning, Design, Implementation, Integration & Support Services

HCL covers the full C/4HANA suite, including Cloud for Customer, Cloud for Service, SAP Hybris and Marketing Cloud.
HCL offers a tailored support service for all C/4HANA products, ensuring the benefits of cloud technology are realised.
HCL has also deployed pre-packaged rapid deployment applications for B2C and B2B scenarios.

Features

• SAP C/4HANA rapid eCommerce solution designed to start quickly
• We move your SAP inventory online within 4-6 weeks
• Digital transformation of SAP internal and external processes
• Decide to make it enterprise grade SAP instance
• The platform architecture allows it to scale up
• Best practice process design templates leveraged from C/4HANA experience
• HCL's own SAP Cloud methodology, tailored to ensure benefit enablement
• Change management to align and prepare for their C/4HANA journey

Benefits

• Designed for private and public sector
• Pre-packaged content
• Integrated into booking, scheduling, HR, finance, fulfilment, marketing, procurement systems
• Omni-channel, delivering exceptional experience across all devices
• For organisations with SAP as well as non-SAP systems
• Robust, Scalable, and cope up with increases in online traffic

£589 to £2,583 a unit

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at CCSFrameworks@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

932749137976351

Contact

Paul Montgomery
+44 (0) 20 7105 8600
CCSFrameworks@hcl.com

Planning

• Planning service: Yes
• How the planning service works: HCL provides services to plan the optimal journey or help you integrate and deploy Cloud solutions. ; ; Our service covers business case, implementation planning and sequencing through to detailed resource planning from all engaged parties. ; ; We can take full ownership of the entire journey, including implementation, testing, change management, training and support.; ; Through our implementation experience we have developed templates and accelerators for all aspects of delivery, from pre-built training to automated testing. ; ; Drawing on this best practice experience we will provide the optimal plan for your organisation.
• Planning service works with specific services: Yes
• Hosting or software services the planning service works with:
  • SAP Cloud software: full cloud deployments or hybrid cloud deployments
  • Architecture which includes use of the SAP Business Technology Platform

Training

• Training service provided: Yes
• How the training service works: We can provide all levels of training, from providing a professional to support production of a training strategy, through to full bespoke training material production, role analysis, scheduling and delivery. We use the latest production and delivery tools to maximise efficiency.
• Training is tied to specific services: Yes
• Services the training service works with: Around all SAP software products either cloud hosted or SaaS.

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: "HCL has provided hosting services for over 30 years. More recently we have concentrated on moving customers to both Cloud hosting and Software as a Service (SaaS) solutions.; ; We have used our experience to define migration patterns, e.g. ERP to Cloud, bespoke to Cloud, HR to Cloud, each pattern consists of a best practise plan, processes and is supported by an in-depth knowledge base.; ; Generally HCL helps buyers migrate to Cloud through:; ; • Cloud Readiness Assessment using HCL developed tools and methods; • Applications Portfolio Optimisation using HCL’s PRIZM approach; • Re-platforming or re-factoring of legacy applications; • Development of Commercial Off The Shelf (COTS), SaaS and custom applications; • Comprehensive range of testing and usability services; • Autonomics using HCL’s DryIce for automation and machine learning; • Cloud migration services for public, private or hybrid models.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: "HCL provides a Quality Assurance (QA) service for a customer’s solution. This is from a high level design and integrated solution map point of view to analyse and recommend changes to the solution, to a more robust or tightly integrated high level design.; ; In addition, we can analyse the existing solution or deployment issues to help customers overcome adoption or deployment problems.; ; HCL’s quality management system evolved continually through industry standard processes and best practices employing internationally renowned standards/ frameworks, like ISO 9001, ISO 27001, ISO 20000, CMMi L5, ITIL v3, TL 9000, AS9100/NF EN ISO 9001:2008, Six Sigma methodologies, etc.; ; HCL understands the spirit of such models, maps that relevance to the organisation’s process goals and rigorously implements these goals based on applicability.; ; HCL’s test services include the following:; ; • Test Strategy Consulting; • Domain-based testing, manual testing, specialised testing, test quality process; • Enterprise Application Testing Services; • Test Maturity Assessment; • Test Data Management & Tool Services.

Security testing

• Security services: Yes
• Security services type: Other
• Other security services:
  • We provide application level security services
  • Ensure that application level access is appropriate to user roles

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We provide 24 hour issue logging using our onshore and offshore support centres. Our ticketing systems are generally fully integrated with our clients ensuring no new processes are necessary for end users to learn. Where we are supporting SaaS software with periodic and mandatory upgrades we provide a full regression testing support process to identify and remediate any potential issues.

Service scope

• Service constraints: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: The response is based upon the SLA defined with each customer; The response time is agreed on the priority of the Incident.; ; During business hours: ; Severity 1 = 1 hour; Severity 2 = 2 hours; Severity 3 = 1 working day ; Severity 4 = 2 working days
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Support levels: Leve 1, 2 and 3 - Software Support

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2019
• Government security clearance: Up to Security Clearance (SC)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Bureau Veritas
• ISO/IEC 27001 accreditation date: 16/10/2020
• What the ISO/IEC 27001 doesn’t cover: Not Applicable
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Not Known
• PCI DSS accreditation date: Not Known
• What the PCI DSS doesn’t cover: Not Known
• Cyber essentials: Yes
• Cyber essentials plus: Yes
• Other security certifications: Yes
• Any other security certifications: CISSP / CISM / CCSK (Various Employees)

Social Value

• Fighting climate change:

  Fighting climate change

  At HCL Technologies, we believe that we have got accountability to the future, as well as an imperative role to play in addressing global challenges, such as climate change and environmental sustainability. ; ; HCL commits itself to confronting these challenges by assuming a leadership role in fostering a sustainable environment and responding appropriately to the risk posed by environmental degradation. ; ; HCL will strive to achieve excellence in environmental management by: ; ; Integrating environmental considerations into our all areas of operations, considering our environmental risks, responsibilities and organisational capability ; ; Meeting all environmental compliance obligations applicable to the organisation ; ; Reducing our ecological footprint through optimised utilisation of natural resources, including land, water and by ensuring the responsible use of energy throughout our operations, including conserving energy, improving energy efficiency and giving preference to renewable over non-renewable energy wherever feasible ; ; Introducing more sustainable and green procurement approaches ; ; Preventing pollution and minimising all types of waste, including e-Waste by adopting a Reduce-Reuse-Recycle-Recovery philosophy ; ; Being an environmentally responsible neighbour in the community where we operate, and correct incidents or conditions that endanger the environment ; ; By committing ourselves to open and constructive engagement with communities surrounding our operations on environmental matters ; ; Providing a framework for setting and reviewing environmental objectives and targets ; ; Continually improving and learning from our efforts in working towards environmental sustainability ; ; Monitoring and reporting our environmental performance to key stakeholders ; ; Ensuring that environmental policy is communicated to all the concerned persons working for or on behalf of the organisation, to make them aware of their environmental responsibilities ; ; By making our environmental policy available to all stakeholders, including public on demand ; ; Maintaining appropriate controls, including periodic review of environmental policy, to ensure its applicability and relevance to the changing scenarios and stakeholder’s expectations.
• Covid-19 recovery:

  Covid-19 recovery

  The outbreak of the COVID-19 pandemic and its ruinous effect on lives and livelihoods has been unprecedented in modern times. HCL has used its position as a global IT company to mitigate the effects where possible, supporting our clients to continue operating in these difficult times and providing help to those affected. We have developed rapid solutions to support our customers in returning to work during the pandemic with examples ranging for PPE stock management, workforce social-distancing solutions and the deployment of remote working technology. ; ; Our HCL Foundation is a focal point for global programmes and has coordinated our support for COVID-19 affected communities. ; ; As a result of the pandemic there have been many industries that have been heavily impacted economically and many job losses have been caused as government support is reduced, companies going into administration and many freelance/self-employed prospects have simply disappeared. ; ; Some of the people displaced by the pandemic will have transferable skills and just need limited support in cross-training. ; ; We offer a number of opportunities to help semi-skilled staff enter the IT services world. Schemes such as our ‘Consultant in Training’ programme where staff are taken on and have a mix of formal training and on the job mentoring to give them the skills to continue on this path. The formal training can result in recognised qualifications such as technology or project management certifications. Many alumni of this programme are taken on by HCL as the first rung on their new career ladder. ; ; With regard to the less skilled people left stranded by the Coronavirus outbreak we provide targeted help in a similar way to how we support disadvantaged individuals. ; ; We will work with our customers to understand the impact of COVID-19 and develop CSR plans to support these at a local level.
• Tackling economic inequality:

  Tackling economic inequality

  HCL is committed to Corporate and Social Responsibility (CSR) to help equality/diversity, the economy, health/wellbeing and local communities. For local economies/ communities, HCL creates and maintains positive industry partnerships, engaged employees (including a focus on staff behaviours) and a diverse workforce, working collaboratively to make work a great experience for all. ; ; In the UK, HCL works in partnership with the Prince’s Trust to maximise our CSR activities relating to how technology can make a positive difference to the lives of people and organisations worldwide. We have developed an education programme called “Get Started with Technology” to upskill disadvantaged youth across the country. ; ; In the UK, HCL runs a CIT (Consultant in Training) programme every year, whereby we hire fresh graduates with no prior corporate experience in the UK and train them on relevant technologies and then employ and groom them to be Consultants. This has been run in conjunction with Manchester Business School and we are looking to expand this programme to include the other Higher Education establishments. ; ; We are mindful of our role to play in of supporting local businesses and generating additional economic development through our engagements. As such, we consider using local suppliers to meet requirements that we cannot fulfil ourselves. As an example, a significant proportion of the initial User Experience and Design work for new Manchester United app was undertaken by Manchester based Small/Medium sized Enterprises (SMEs). ; ; HCL runs innovation labs, collaborating through global Hackathons or developing patents for new and emerging technologies. We share this knowledge via events and Webinars, as well as providing access to thought leadership in the guise of our Chief Information Officer (CIO) Council. Recent events have covered such diverse topics as Blockchain, Robotic Process Automation (RPA), Cognitive Systems and Artificial Intelligence (AI) and Internet of Things (IoT).
• Equal opportunity:

  Equal opportunity

  HCL focusses on creating/sustaining a nurturing environment for all employees, irrespective of backgrounds, gender, nationality, culture, ethnicity, age or differing abilities of individuals. ; ; Gender parity and inclusion at all levels of the hierarchy is our top priority, with a special focus given to increasing the representation of women leaders at key leadership positions. The female employee ratio is a crucial metric that is reported and reviewed quarterly in the company board meetings. All our recruitment teams carry a target on gender hiring and all our job specifications have been reviewed to make them gender neutral. ; ; HCL is committed to Corporate and Social Responsibility (CSR) to help equality & diversity, the economy, health & wellbeing and local communities. We have initiatives running to support, nurture, develop and celebrate the successes of disadvantaged communities or individuals. We endeavour to make a positive impact in the lives of people within the communities we operate in. ; ; For local economies/communities, HCL creates and maintains positive industry partnerships, engaged employees (including a focus on staff behaviours) and a diverse workforce, working collaboratively to make work a great experience for all. ; ; The company implements and maintains a management system that sets targets to monitor and continually improve our social performance across the company. Also, we comply with all relevant legislative and regulatory requirements relating to be a responsible business, including but not limited to the Modern Slavery Act, the Equality Act, the Public Services Act and the Living Wage Act. ; ; To propagate an inclusive culture at HCL, a virtual Inclusion Lab model has been designed in consultation with business and HR stakeholders. The objective was to design a systemic, top down approach where each leader was sensitised and given the necessary skillset, mindset and toolset to actively demonstrate and promote inclusive behaviours.
• Wellbeing:

  Wellbeing

  HCL is committed to employee overall wellbeing through. ; ; Physical/Occupational ; ; Ergonomics Training; Employees have access to e-Learning based ergonomics training. ; ; Chiropractor consultations; Organised at the workplace to advise employees on correct sitting posture. ; ; Virtual General Practitioner; This allows employees to seek an appointment and follow ups with a GP to discuss medical issues. ; ; Gym Flex/Cycle to Work; This benefit allows employees to seek attractive discounts on gym memberships and purchase a cycle. ; ; Health Check-ups; We organise for basic health check-ups, like Body Mass Index (BMI), Glucose and Cholesterol screening at the workplace for all our employees. ; ; Preventive Healthcare; Webinar on smoking cessation and good nutrition. ; ; Mental/Emotional ; ; Employee Assistance Programme; Free, confidential counselling services available for employees and their families in the local language on areas of emotional health, family issues, financial and legal guidance and other work and personal matters. ; ; Wellbeing Webinars; Monthly workshops facilitated by clinical psychologists around various topics to have a better understanding on mental health issues and practical tips on how to deal with them. ; ; Mental Health Awareness; Campaign to create awareness on mental health, breaking stereotypes and proactive ways for employees to become more self-aware, mentally resilient and emotionally secure. ; ; Mindfulness and Yoga Workshops; To help employees overcome stress, anxiety and increase resilience and emotional intelligence, while improving communication. ; ; Financial ; ; HCL Discount Scheme/Perks at Work; Employees and family access to avail attractive discount schemes on over 3,000 products ; ; Financial Wellbeing Workshop; To help employees understand the various financial instruments to enable them make the right decision on investments, pension decisions and future savings. ; ; Emotional/Psychological ; ; Chat sessions, culture and festive celebrations; This helps to bring various teams to interact and come together to create a livelier environment at the workplace. ; ; Part time and Flexi Working Policies to help people effectively manage their work life balance.

Pricing

• Price: £589 to £2,583 a unit
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at CCSFrameworks@hcl.com. Tell them what format you need. It will help if you say what assistive technology you use.