DIGITAL URBAN LTD

Immersive VR (Virtual Reality) Projects

We design Virtual Reality (VR) immersive projects and tailored public engagement events which include provision of VR headsets and professional staffing. These projects support consultation events during planning applications for local and master planning and active travel. Our events are fun and proven to attract a wide demographic providing feedback.

Features

• Bespoke 3D/4D/VR installations to suit your campaign
• Accessibility Options
• Used in Urban Planning processes and participation events
• Data Capture & feedback gathering
• Specific policy for children
• Used in Active Travel Campaigns
• Used in Design Coding
• Full event planning
• Bespoke or choose from Magic Carpet, Rickshaw, Bikes, Balloon

Benefits

• Guaranteed Participation across a wider demographic
• Participation events are fun and engaging
• Ability to gather qualitative (sentiments) and quantitative feedback
• Professional event planning to guarantee Fun, safe events
• Events can be reused in schools for added social benefit
• Meet Participation targets

£4,000 a unit

• Education pricing available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.mabey@digitalurban.place. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

932811750145689

Contact

simon mabey
07557414824
simon.mabey@digitalurban.place

Service scope

• Software add-on or extension: No
• Cloud deployment model: Private cloud
• Service constraints: Our projects are installations bespoke to your project needs and to align to your campaigns and to be used at published events.
• System requirements: Our installations require no specific client systems

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: For installations and where the project is active we have on-site immediate response during event hours
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Onsite support
• Support levels: For our installations (immersive projects) during the event we have onsite support and immediate response to enable the project to be fully available.; ; During the planning stage we hold weekly project meetings showing progress for the planning of the event (location, H&S activities, attendees, surveys, installation plans), then during the event we ensure the event is fully staffed by our team ensuring the event runs smoothly.
• Support available to third parties: No

Onboarding and offboarding

• Getting started: Digital Urban are embedded in your campaign and build creative immersive experiences that suit your needs. We then execute the whole event. No training is required for clients unless they want to be helpers at the events, in which case they get full induction and H&S packs which we create for all staff running the events.
• Service documentation: Yes
• Documentation formats: PDF
• End-of-contract data extraction: There is no data to extract at the end of a project.; Data is gathered at events and shared with the client. This data consists of thematic feedback collated in report format. Balancing thematic feedback with statistics collected from surveys will produce a refined data package from which clients may enhance their project as a result of the public engagement.
• End-of-contract process: There is no additional cost at the end of a project.; The installation is dismantled, there is no personal/sensitive data held.

Using the service

• Web browser interface: No
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• User support accessibility: WCAG 2.1 AAA
• API: No
• Customisation available: Yes
• Description of customisation: We offer "off the shelf" immersive events in the form of Hot - air balloon ride, Magic Carpet, Rickshaw or bicycle ride. Once selected we will customise the experience to have the VR for your local area and to meet your campaign needs.; Our imaginative team will offer solutions if you require a bespoke solution e.g. we have created simulated bus & pedalo rides.

Scaling

• Independence of resources: The immersive experiences are solely for an organisation ie there is no sharing of system resources. Digital Urban is a growing organisation that hosts Digital Twins for a number of clients as managed services. Alongside this we have a portfolio of varied projects including R&D. We manage our team using AGILE techniques that allows us to manage demand. Our portfolio is managed through MSP (Managing Successful Programmes) disciplines . This allows us to manage supply against demand. Its also key to us that the our customer relationship allows clients to inform us of priorities that we will support.

Analytics

• Service usage metrics: Yes
• Metrics types: The key purpose of the our events is to support an organisation achieve its targets for participation ie to ensure a wide- ranging demographic of people attend the fun VR to be informed about the campaign and have an opportunity to provide feedback. As such we count how many users have experienced the campaign & by demographic reach. ; All feedback is collated in report format or any format required by the client. ; The factual event data we supply allows the client to demonstrate that they have adequately consulted, and the feedback can be used to influence their project.
• Reporting types: Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: None

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: European Economic Area (EEA)
• User control over data storage and processing locations: No
• Datacentre security standards: Managed by a third party
• Penetration testing frequency: Never
• Protecting data at rest: Other
• Other data at rest protection approach: There is no personal or sensitive data on our immersive 3D projects
• Data sanitisation process: Yes
• Data sanitisation type: Deleted data can’t be directly accessed
• Equipment disposal approach: A third-party destruction service

Data importing and exporting

• Data export approach: There is no data held in our immersive 3D projects. Users attend, experience the 3D/4D experience and then give survey feedback either digitally or on paper for the marketing teams to analyse.
• Data export formats: Other
• Other data export formats:
  • Data is gathered in the form of surveys on paper
  • Can collect feedback on tablets
• Data import formats: Other
• Other data import formats: User data is not uploaded to the immersive experience

Data-in-transit protection

• Data protection between buyer and supplier networks: Other
• Other protection between networks: There is no need for software or hardware level protection, the immersive events are in dedicated environments where the events are being run and do not connect to the client network. All our events undergo a DPIA (Data Protection Impact Assessment) to ensure all data is profiled and risks surfaced and managed.
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: During events the immersive 3D experience must be available 100% to maximise the number of people using the experience and minimise waiting. When the Press, Local Radio and dignitaries are attending this is particularly key. To cater for the expected attendance we have a well staffed on-site presence with immediate response.
• Approach to resilience: Our immersive 3D systems are tested functionally and non-functionally prior to any event.
• Outage reporting: At the end of the event we perform a 'lessons learnt' review. We notify the client of any issues and any outages (if there are any) and provide this information to the client via a report.

Identity and authentication

• User authentication needed: No
• Access restrictions in management interfaces and support channels: The Immersive 3D VR experiences are operated only by Digital Urban system administrators with specified and unique logons that are allocated through our processes.
• Access restriction testing frequency: Less than once a year
• Management access authentication: Username or password

Audit information for users

• Access to user activity audit information: Users contact the support team to get audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: No
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: Yes
• Cyber essentials plus: No
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: No
• Security governance approach: Security governance is embedded into the organisation. We engage a specialist cyber provider to deliver a bespoke solution that supports us at many levels of governance:- Review of Operations services /platform to mitigate any threats Offering insight into cyber landscape to influence our roadmaps penetration testing. Advising and shaping the organisations plan, prioritising activities towards Cyber certification.
• Information security policies and processes: Digital Urban has an information security policy that is advised by our information security specialist provider and that is approved by the Director responsible for Information Security. The policy is restricted to internal use only. System Changes or new client requirements are assessed against the policy. Roles and privileges are assessed against the policy . Maintenance of systems and monitoring are performed according to the policy. The policy is reviewed at least annually or if any significant change is advised by our specialist provider. Our Quality Management System ensures that our processes are documented and checks are made to ensure they are followed. Our processes reflect the policy. There is a separate Data protection policy and with every project we perform a Data Protection Impact assessment to ensure that the data is classified to be managed according to policy. All staff undergo training

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Digital Urban adopts AGILE methodology. Changes are recorded on a backlog and then added to a Kanban board as they are progressed through to development, QA and go live. Our team use a common development process to maintain good standards. Changes are version controlled using a COTS product. This allows all changes to be traceable. Typically, Digital Urban is not required to process personal/sensitive data as part of its services, however with every new project a full Data Protection Impact Assessment is taken to assess and then mitigate any security risks.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Our platform includes virus protection that we keep up to date, alongside monitoring for new threats. Our Cyber partner is aware of the technical stack we operate and advises on new threats so that we can take action. Thereafter Digital Urban performs a risk assessment and will either wait until the next maintenance slot (quarterly) or schedule an upgrade at the earliest possible time. We monitor supplier websites to determine if there are new threats
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: Digital Urban has a well defined architecture , where software, software version and security patch level are documented. We monitor supplier websites on a regular basis to determine if there are new threats to our systems. if there is an issue then we perform root cause analysis to determine next steps. that may include restricting parts of the service until a permanent fix can be deployed. Upon determining an issue an action plan will be put in place, that will be agreed by the Executive and then an upgrade instigated. Typically this would be a few hours.
• Incident management type: Supplier-defined controls
• Incident management approach: The process adopted is based on ITIL standards but using simple tools like spreadsheets to store the correct information about the incident. Users typically email their incidents following guidance that explains the information that we require .Phone submission is also allowed. Any common patterns, recurring issues will have a corrective action plan. Incident reports are created prior to every service review and these are discussed with the client .

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Public sector networks

• Connection to public sector networks: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  Digital Urban changed its Social Values policy in 2022 and created the following Climate Change statement : "The Digital Urban Platform is fed from data that can be collected from a number of sources. Aerial photography offers many benefits to our clients (offering the best possible high resolution) and the impact of the carbon footprint is recognised by Digital Urban. Going forward, Digital Urban will reduce carbon emissions and the impact on the climate by utilising Ordnance Survey aerial data and Lidar data wherever possible. Where this is less accurate than data that can be captured from a flight we will supplement by other methods e.g. low/no emission drones to capture more local data. Where an aerial flight is unavoidable will capture as much data as possible on the flight path even if it is deemed speculative photography for models not yet requested and at cost to Digital Urban." Digital Urban has lived by that statement and has indeed utilised Lidar data for many of the new models rather than flights.

  Covid-19 recovery

  The Kickstart Scheme was one of the government’s flagship employment programmes to help young people in the wake of the economic downturn caused by the Coronavirus (COVID-19) pandemic. The scheme provided funding to create new jobs for 16- to 24-year-olds on Universal Credit who were at risk of long-term unemployment. Funding applied to jobs starting between September 2020 to the end of March 2022. Digital Urban participated in this programme and a few years on the majority are still employed with the organisation and are talented, skilled professionals.

  Tackling economic inequality

  Whenever Digital Urban delivers a Virtual Reality Event for a Local Authority, or private sector client we build in features so that we can take the event to schools in the area as designated by our client. Typically these are inner city schools that may not have had any exposure to digital events & in line with STEM strategy. Working with the school staff we provide workbooks and a safe environment for them to experience the technology and their participation is proven to be influential in the project through their feedback. One example is children giving feedback on the local plans for the areas around their their school. The feedback we have received is invariably positive, giving the children enthusiasm for the technology, feeling proud of their input and being heard. Overall we have data that demonstrates that our immersive events gives a from young to old and across the social spectrum a voice in consultation events.

  Equal opportunity

  Digital Urban is an SME at the cutting edge of technology. It relies on on a skilled technical workforce comprising of traditional digital technologies, but also gaming software. Digital Urban supported the Governments Kickstarter scheme and enrolled a number of graduates many of whom are still with the company and are now employed on permanent contracts delivering our products. Our team is diverse is supported by HR policies for which they receive induction and training, and performance reviews. Equal opportunity is a state of fairness in which individuals are treated similarly, unhampered by artificial barriers, prejudices, or preferences, except when particular distinctions can be explicitly justified.

  Wellbeing

  Wellbeing The Digital Urban Well being Statement is as follows "Digital Urban recognises that its products assist participation, and the planning process in general and good urban planning contributes to the wellbeing of citizens. Our strategic roadmap will advance the product and services to align to the Building for a Healthy Life guidelines with features that will better enable assessment of developments and masterplans either through visualisation or automation. " Since writing this statement Digital Urban has a number of projects under its belt related to improving design principles for local plans ie improving the spaces we occupy.

Pricing

• Price: £4,000 a unit
• Discount for educational organisations: Yes
• Free trial available: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at simon.mabey@digitalurban.place. Tell them what format you need. It will help if you say what assistive technology you use.