Gulp Digital

Cloud CMS software

Gulp Digital will help you implement and support open source and enterprise content management systems (CMS) and platforms. Our experience spans a range of CMS platforms including Wordpress, Drupal, Umbraco, and Obtree, additionally we have headless CMS experience including, Contentful, Kentico, Strapi, Wagtail and Directus including custom CMS development work.

Features

  • Custom content models; define/shape content based on needs
  • Workflows/revision history; keep on top of changes and revisions
  • Headless CMS options; content is reusable/untethered to the main
  • Roles, groups and permissions; decide who get access
  • Multi-language and internationisation support (e.g. English/Cymru)
  • Global reach; content delivery network with global footprint
  • Interoperable through APIs and connectors (CRM, Payments, GIS, etc)
  • Encourages microservice architecture

Benefits

  • Create and deliver content based on your users’ needs
  • Content in one place; simple workflow integrates with websites/apps/social media
  • Scalable service that delivers content through a well-considered user experience
  • Easy content management at the core of your service
  • Intuitive user interface and workflow for increased user efficiency
  • Dedicated infrastructure with customisable networking ensures policy adherence and security
  • Hosted on accredited global infrastructure, scalable for business goals/users needs
  • Customisable infrastructure ensures policy adherence and security

Pricing

£3,600.00 an instance a year

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@gulpdigital.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 13

Service ID

9 3 2 9 5 7 5 2 5 1 8 3 7 4 5

Contact

Gulp Digital Onkar Chiroma
Telephone: 0330 223 5582
Email: info@gulpdigital.com

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
N/A
System requirements
N/A

User support

Email or online ticketing support
Email or online ticketing
Support response times
Gulp Digital provides support and management for the service 09:00 to 17:00, Monday to Friday, excluding holidays.

Urgent support enquiries which are within Gulp Digital’s control that prevent system usage will be responded to within 24 hours and addressed immediately.

Non-urgent support enquiries which are within Gulp Digital’s control that do not prevent system usage, will be responded to within 48 hours and where appropriate added to the product backlog, prioritised and scheduled for resolution.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
From proactive support services through to reactive emergency support, we can offer tailored support packages based on your needs. Our support costs are calculated based on our rate card, the type of support services your require, the support level you require and the systems / teams / infrastructure that require support. We can provide technical account managers, cloud support engineers and other support personnel including, content, design, development and delivery specialists.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Based on your user requirements and needs, we can provide onsite training, online training, or user documentation.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
Database backups can be made available as well as static copies of the websites where practical.
End-of-contract process
Much like our onboarding process, we will work collaboratively with you as part of the data extraction process and handover.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Our CMS software is entirely mobile responsive and has been intended to work on mobile devices; however, some functionality may be reduced owing to device-specific limits.
Service interface
No
User support accessibility
WCAG 2.1 AA or EN 301 549
API
Yes
What users can and can't do using the API
Our CMS platform has API support out of the box, which may be expanded based on your needs. Managing users, groups, and roles; managing content; editing, updating, and publishing material are some examples.
API documentation
Yes
API documentation formats
HTML
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Infrastructure and scaling can be customised based on your needs.

Additionally, customisable networking is available and ensures policy adherence and security for your peace of mind.

Admin interfaces and user controls can be customised based on your needs.

Scaling

Independence of resources
We provide scalable resilience by hosting on market-leading global infrastructure that can scale based on business goals and users needs. Each instance is on dedicated infrastructure; therefore, external user demand does not impact on your service availability.

Analytics

Service usage metrics
Yes
Metrics types
Based on the service needs, we can provide usage metrics and insights including, uptime, bandwidth and user numbers.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Other
Other data at rest protection approach
Our platform is hosted on Microsoft, Azure or Amazon Web Services. As part of this, all data at rest is encrypted using keys and is physically secure/protected as part of Microsoft's and AWS' regulatory compliance.
Data sanitisation process
No
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Database backups can be made available as well as static copies of the websites where practical.
Data export formats
Other
Other data export formats
  • Database backups
  • Static website files (html)
Data import formats
Other
Other data import formats
Manually via UI

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
Availability to be agreed based on customer requirements.
Approach to resilience
Our platform is designed for scalable resilience, hosted on Microsoft Azure and Amazon Web Services (AWS), which can be scaled based on business goals and users needs. The dedicated infrastructure offers customisable networking ensuring policy adherence and security.
Outage reporting
Email alerts

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Access in management channels is restricted via fully-configurable roles and groups. Support channels are accessed directly via email, and are therefore validated and authenticated.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber essentials plus
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
Cloud security is our highest priority. We use Microsoft and AWS infrastructure meaning our customers will benefit from a data centre and network architecture built to meet the requirements of the most security-sensitive organisations.
Information security policies and processes
Gulp Digital recognises how critical information security is for all clients, and public sector organisations in particular. We take information security seriously, and underpin our service delivery model with comprehensive internal information security policies and processes. Our policies dictate how we work with you and your data. Should you have a need to store sensitive data, our consultants will work with you to establish that the appropriate security mechanisms are in place.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Feature and patches deployment is underpinned by a robust source-controlled multi-environment development pipeline. Any changes will undergo rigorous testing and quality assurance prior to deployment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We continuously monitor potential threats to our service via horizon- scanning for risks, as well as leveraging third-party vulnerability scanning tools. Following threat identification, we will apply fixes in a sanitised environment to ensure there is no degradation to service prior to patch release. We will endeavor to fix, patch and release immediately following issue identification.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We continuously monitor potential compromises to our service via horizon- scanning for risks, as well as leveraging third-party vulnerability scanning tools. Following threat identification, we will apply fixes in a sanitised environment to ensure there is no degradation to service prior to patch release. We will endeavor to fix, patch and release immediately following identification of potential compromise.
Incident management type
Supplier-defined controls
Incident management approach
Users can report incidents via email or phone. Reported incidents trigger our defined incident management and escalation processes and procedures. Our process comprises the following steps: validate the incident, prioritise the incident and schedule incident mitigation. Regarding scheduling, the timescales of the mitigation process will be scaled up or down depending on the severity of the incident. Incident reports will be communicated via email.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Social Value

Wellbeing

Wellbeing

We support wellbeing within our immediate workforce, our associate network, customer stakeholders, and third-party network. We promote flexible working and provide various tools to support this to ensure communication paths, collaboration and connectivity drive positive wellbeing in the workplace. We work openly with shared calendars to ensure colleagues have full visibility of availability to contact any of the Senior Leadership Team for either informal or formal catch ups on work or personal life chats. We have an open door policy to wellbeing and support and prioritise this, with all teams members being aware the Senior Leadership Team will always make time despite prior commitments. We regularly attend webinars and events to keep up to date with wellbeing practices, to keep wellbeing at the forefront of our work and to maintain our knowledge of health and wellbeing, both physical and mental. As an example, we recently participated in ACAS’s mental health at work webinar. We have open dialogue with all our colleagues to ascertain what support can help, whether that be reduced workload, change in hours or time off. We also discuss wider support, such as whether they have support at home, caring responsibilities, sought GP or medical advice. We also have weekly team lunches which are dedicated to connecting, catching up with each other and having some downtime. This allows us to check in on everyone in an informal setting. We also ensure there are regular planned catch-ups in place which address work and wellbeing. It also influences staff, suppliers, customers and communities through the delivery of the contract to support health and wellbeing, including physical and mental health. We also have mental health first aiders who work proactively to ensure mental wellbeing is supported throughout the organisation and projects.

Pricing

Price
£3,600.00 an instance a year
Discount for educational organisations
Yes
Free trial available
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at info@gulpdigital.com. Tell them what format you need. It will help if you say what assistive technology you use.