TARGET INTEGRATION LTD

WordPress Support

we empower your WordPress site with expert support services. From troubleshooting to customization, our team ensures seamless performance, security, and growth for your online presence.

Features

• Troubleshooting: Identify and resolve technical issues swiftly and effectively.
• Security Enhancements: Implement robust measures to protect against cyber threats.
• Plugin Management: Optimize plugin usage and troubleshoot compatibility issues.

Benefits

• Expert Assistance: Access knowledgeable support for troubleshooting and guidance.
• Backup and Recovery: Safeguard your data with reliable backup solutions.

£780 to £980 a unit a day

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tenders@targetintegration.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 14

Service ID

933223311060316

Contact

Rohit Thakral
+44 121 285 5684
Tenders@targetintegration.com

Planning

• Planning service: Yes
• How the planning service works: We assist buyers in planning their implementation of cloud hosting or software services by providing comprehensive guidance and support throughout the process. Our approach begins with a thorough assessment of their requirements, including their current infrastructure, budget constraints, and specific objectives.; ; Once we understand their needs, we work closely with them to develop a tailored implementation strategy. This involves identifying the most suitable cloud hosting or software solution, considering factors such as scalability, security, and compliance.; ; We then outline a detailed implementation roadmap, which includes timelines, milestones, and resource allocation. Throughout the planning phase, we ensure open communication with the buyer, addressing any concerns and providing clarity on the process.; ; Additionally, we offer hands-on assistance during the implementation stage, helping with configuration, data migration, and user training as needed. Our goal is to ensure a smooth and successful transition to cloud hosting or software services, ultimately empowering buyers to leverage these solutions effectively to achieve their business objectives.
• Planning service works with specific services: No

Training

• Training service provided: Yes
• How the training service works: The training we provide is designed to empower users with the knowledge and skills they need to effectively utilise our solutions and maximise their potential. Our training programmes are tailored to the specific needs and requirements of each buyer, ensuring relevance and effectiveness.; ; We offer a variety of training formats, including instructor-led sessions, workshops, online courses, and self-paced learning modules, to accommodate different learning preferences and schedules. Our experienced trainers are knowledgeable about our solutions and possess expertise in their respective domains, enabling them to deliver engaging and informative training sessions.; ; During training, we cover various topics relevant to the solution, including basic and advanced functionalities, best practices, tips and tricks, and troubleshooting techniques. We use real-world examples and practical exercises to reinforce learning and ensure comprehension.; ; Additionally, we provide ongoing support and resources to supplement training, including documentation, user guides, tutorials, and access to our support team. This enables users to continue learning and refining their skills even after the training sessions have concluded.
• Training is tied to specific services: No

Setup and migration

• Setup or migration service available: Yes
• How the setup or migration service works: We support buyers in migrating to the cloud or transitioning between cloud services by offering a comprehensive and seamless process tailored to their specific needs. Our assistance begins with a detailed assessment of their current infrastructure, applications, and data to determine the most suitable migration strategy.; ; Next, we collaborate closely with the buyer to develop a migration plan that aligns with their business objectives, budget, and timeline. This plan includes identifying the appropriate cloud services or providers, considering factors such as performance, scalability, and security.; ; Throughout the migration process, we provide hands-on support to ensure a smooth transition. This includes tasks such as data migration, application reconfiguration, and testing to minimise downtime and mitigate potential risks.; ; Additionally, we offer training and support to help users adapt to the new cloud environment and maximise its benefits. Our goal is to deliver a seamless migration experience, enabling buyers to leverage the advantages of the cloud while minimising disruption to their operations.
• Setup or migration service is for specific cloud services: No

Quality assurance and performance testing

• Quality assurance and performance testing service: Yes
• How the quality assurance and performance testing works: We specialize in assisting buyers with quality assurance (QA) and performance testing, ensuring their systems or applications are reliable, functional, and efficient. Our process starts by deeply understanding the buyer's needs, objectives, and the specific scenarios requiring testing.; ; Collaborating closely with the buyer, we craft a tailored testing strategy covering functional, usability, security, and scalability aspects to ensure comprehensive coverage. Our seasoned QA professionals employ cutting-edge tools and methodologies for efficient testing, meticulously documenting and tracking results.; ; Throughout the testing phase, we maintain transparent communication, providing regular updates and addressing any concerns collaboratively to refine the system or application.; ; After completing rigorous testing cycles, we furnish detailed reports and recommendations to the buyer, emphasizing areas for improvement and enhancement. Our ultimate aim is to deliver a robust solution aligned with the buyer's expectations, guaranteeing a positive user experience.

Security testing

• Security services: Yes
• Security services type: Security testing
• Certified security testers: Yes
• Security testing certifications: CREST

Ongoing support

• Ongoing support service: Yes
• Types of service supported:
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
• How the support service works: We support cloud hosting and software services by providing a comprehensive range of services aimed at ensuring the smooth operation, security, and optimisation of these solutions.; ; Firstly, we offer assistance with the initial setup and configuration of cloud hosting or software services, guiding buyers through the process and helping them make informed decisions about their infrastructure and service configurations.; ; Once the services are up and running, we provide ongoing support and maintenance to address any issues or concerns that may arise. This includes troubleshooting technical issues, monitoring system performance, and implementing updates and patches to keep the services running smoothly and securely.; ; We also offer proactive monitoring and management services to anticipate and prevent potential issues before they arise. This involves continuously monitoring system health, performance metrics, and security vulnerabilities, and taking proactive measures to address any potential issues or risks.; ; In addition to technical support, we offer training and consulting services to help buyers maximise the value of their cloud hosting or software services. This includes providing training sessions, workshops, and educational resources to help users understand how to effectively use and optimise the services for their specific needs.

Service scope

• Service constraints: We specialize in supporting cloud hosting and software services, ensuring smooth operation, security, and optimization. Initially, we assist with setup and configuration, guiding buyers and aiding in informed decisions. Once services are operational, we offer ongoing support, troubleshooting, and maintenance, including updates and patches for security and performance. Proactive monitoring helps prevent issues by continuously assessing system health, performance, and security vulnerabilities. Moreover, we provide training and consulting to maximize the value of these services, offering sessions and resources for effective utilization and optimization tailored to individual needs.

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: For Standard Support, weekdays' response times vary: High priority - 1 hour response, 2 hours resolution; Normal - 2 hours response, 4 hours resolution; Low - 4 hours response, 2 days resolution. Weekends and bank holidays adhere to the same response times, but support is available only from 0900 to 1300 hours.
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Support levels: We offer three levels of support:; ; Level 1 Support:; Initial troubleshooting, issue identification, and escalation to Level 2 if needed. Regular updates provided to the customer.; Level 2 Support:; In-depth analysis, issue recreation, and resolution. Regular communication with Level 1 and the customer.; Level 3 Support:; Highest escalation point for complex technical issues. Resolution by specialised engineers. ; our support comes in a monthly package with the following prices; 20 Hours per month Support - minimum contract 6 months- 1900 GBP; 10 Hours per month Support - minimum contract 6 Months- 1000 GBP; 5 Hours per month Support - Minimum Contract 6 Months- 550 GBP; All support packages include a Technical Account Manager for personalised assistance. Contracts are a minimum of 6 months.

Resellers

• Supplier type: Reseller providing extra features and support
• Organisation whose services are being resold: WordPress

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Developed Vetting (DV)

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: CDL Group Limited
• ISO/IEC 27001 accreditation date: 9/18/2023
• What the ISO/IEC 27001 doesn’t cover: Our ISO/IEC 27001 certification specifically covers the provision of consultancy, implementation, and development services related to software systems. Other activities or services not directly related to these areas are not covered by our ISO/IEC 27001 certification.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Cyber essentials: No
• Cyber essentials plus: No
• Other security certifications: No

Social Value

• Social Value:

  Social Value

  • Fighting climate change
  • Covid-19 recovery
  • Tackling economic inequality
  • Equal opportunity
  • Wellbeing

  Fighting climate change

  We partner with hosting providers who are committed to environmental sustainability. These providers implement eco-friendly practices, such as using renewable energy sources and implementing energy-efficient infrastructure. By aligning with hosting providers that comply with fighting climate change, our services contribute to reducing carbon emissions and promoting a greener IT ecosystem.

  Covid-19 recovery

  Our cloud-based solutions play a crucial role in supporting Covid-19 recovery efforts by enabling remote work, virtual collaboration, and digital transformation. In times of crisis, such as the Covid-19 pandemic, organisations need resilient and flexible IT solutions to maintain operations and adapt to new challenges. By facilitating remote work and digital communication, our services empower organisations to navigate through recovery phases more effectively, ensuring business continuity and supporting economic resilience.

  Tackling economic inequality

  Our cost-effective cloud solutions level the playing field for organisations of all sizes, including small and medium-sized enterprises (SMEs) and public sector bodies with limited budgets. By providing access to affordable and scalable technology, we support economic inclusivity and help bridge the digital divide.

  Equal opportunity

  Accessibility is a fundamental aspect of our service design. We ensure that our solutions comply with accessibility standards and guidelines, making them usable by individuals with disabilities. By promoting equal access to technology, we contribute to creating a more inclusive and equitable society.

  Wellbeing

  Remote work enabled by our cloud services offers numerous benefits for employee wellbeing. It reduces the need for commuting, which can alleviate stress and improve work-life balance. Additionally, cloud-based collaboration tools enhance communication and flexibility, fostering a healthier and more productive work environment.

Pricing

• Price: £780 to £980 a unit a day
• Discount for educational organisations: No

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at Tenders@targetintegration.com. Tell them what format you need. It will help if you say what assistive technology you use.