OpenText Core Capture for UK G-Cloud
OpenText™ Core Capture is a SaaS-based capture application that provides capabilities to automate classification and keyword extraction. Combining standard capture features, such as optical character recognition (OCR), with powerful machine learning, Core Capture automates content ingestion, speeding up information routing to the right users and systems in the organisation.
Features
- Multiple capture toolsets for high accuracy data extraction.
- Embedded machine learning.
- Smart document classification.
- Template designer, allows for regional or global capture profiles.
- Simple web based UI that leads user through tasks.
- OOTB automated templates UK and EU invoices and related documents.
- Easy to connect to existing system via configuration.
- Secure connection to existing on-premise or cloud based systems.
- Easy user on-boarding and in-site support
Benefits
- Leverage a single platform across all departments and locations worldwide.
- Simplify compliance and access to documents.
- Reduces user burden for tedious tasks.
- Reduces need for users access secure databases to complete metadata.
- Rapid deployment with high scalability in the cloud.
- Highly Secure both users and data transfer to other systems.
- Predictable operating cost, lower TCO.
- Organise documents at the time of entry into the system.
- EEA hosting locations.
Pricing
£197 a user a year
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 13
Service ID
9 3 3 5 6 0 4 2 0 0 1 4 8 6 8
Contact
OpenText Corporation
Gideon Jones
Telephone: 01189848000
Email: gjones@opentext.com
Service scope
- Software add-on or extension
- Yes, but can also be used as a standalone service
- What software services is the service an extension to
- The service an also be used as an add-on to other OpenText software services.
- Cloud deployment model
- Public cloud
- Service constraints
- Prior to agreeing contract, buyers should contact OpenText to confirm terms, solution and scope.
- System requirements
-
- Not applicable. The service is provided using OpenText Cloud infrastructure.
- Clients must use Microsoft Windows.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Support levels for Priority 1 (Critical) calls will remain the same (24x7).
For all other priority calls - standard hours are 8am - 5pm Monday - Friday.
The Response Time commitments vary by the classification of the request, as per the list below:
• 1 hour Service request classified as Critical
• 2 hours Service request classified as Serious
• 4 hours Service request classified as Normal. - User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- No
- Support levels
- This will be provided using the OpenText Prime Support, provided online or via phone.
- Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- The solution is designed to be intuitive. Online context sensitive help is provided. Any additional requirement for Training would need to be agreed with OpenText prior to contract.
- Service documentation
- No
- End-of-contract data extraction
- Please refer to the Contract Terms. The OpenText Agreement outlines the description of services provided.
- End-of-contract process
- Please refer to contract terms.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Microsoft Edge
- Firefox
- Chrome
- Application to install
- Yes
- Compatible operating systems
- Windows
- Designed for use on mobile devices
- No
- Service interface
- Yes
- User support accessibility
- None or don’t know
- Description of service interface
-
Browser interface.
REST API. - Accessibility standards
- None or don’t know
- Description of accessibility
- Via browser interface or REST API.
- Accessibility testing
- None.
- API
- Yes
- What users can and can't do using the API
- Users can access via the REST API.
- API documentation
- Yes
- API documentation formats
- Open API (also known as Swagger)
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Configuration only is permitted.
Scaling
- Independence of resources
- OpenText Core Capture is a SaaS application designed to support multi tenancy and is dynamically scaled according to demands being placed upon it.
Analytics
- Service usage metrics
- Yes
- Metrics types
- Number of pages processed.
- Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- European Economic Area (EEA)
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with another standard
- Encryption of all physical media
- Other
- Other data at rest protection approach
- All data at rest is encrypted with AES256. Files are stored in distributed data centers with unique encryption keys for each client. Our encryption solution leverages Hardware Security Modules (HSMs) with tamper-proof backups that allow for physically secure file storage and data loss prevention.
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
- Data export is configured as part of the service.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- XML
- Text
- Data import formats
- Other
- Other data import formats
-
- Tiff
Data-in-transit protection
- Data protection between buyer and supplier networks
- TLS (version 1.2 or above)
- Data protection within supplier network
- TLS (version 1.2 or above)
Availability and resilience
- Guaranteed availability
- OpenText Core Capture availability is typically above 99.5%.
- Approach to resilience
- Available upon request.
- Outage reporting
-
Email alerts are used - authorized points of contact (“POCs”) will be notified.
For Planned Outages customers are notified in advance via a post on the Core site and via a direct email to POCs.
Identity and authentication
- User authentication needed
- Yes
- User authentication
- Username or password
- Access restrictions in management interfaces and support channels
- User access is replicated based on Core Capture role based permissions.
- Access restriction testing frequency
- At least once a year
- Management access authentication
- Username or password
Audit information for users
- Access to user activity audit information
- No audit information available
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- Less than 1 month
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Schellman
- ISO/IEC 27001 accreditation date
- 17/06/2021
- What the ISO/IEC 27001 doesn’t cover
- Details available upon request.
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Cyber essentials
- Yes
- Cyber essentials plus
- Yes
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- OpenText has a Global Information Security Policy based on ISO 27001:2013. The details of this policy are confidential. If required, OpenText will be prepared to discuss this policy and details of how these policies are followed on a one to one basis with our customers subject to an agreed NDA.
Operational security
- Configuration and change management standard
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Configuration and change management approach
- OpenText follows a fully mature ITIL Change Management process. More details are available upon request.
- Vulnerability management type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Vulnerability management approach
-
Monthly industry standard vulnerability scanning. Annual external vulnerability scans. Results are collected, prioritized, and assigned to owners using the Common Vulnerability Scoring System.
Unified Threat Management system has updated real-time Anti-Virus and Intrusion Prevention services. Security intelligence feeds from industry leading & government organizations such as CCIRC in Canada or US-CERT in the United States.
All critical vulnerabilities via a vendor patch, remediation asap but not later than 30 days of identification and release of appropriate system/application patch.
All required system upgrades or patches, remediation within 90 days of their identification and the release of an appropriate system/application patch. - Protective monitoring type
- Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
- Protective monitoring approach
- This is covered by the OpenText Information Security Incident Management policy described within section 16 of the GISP. Due to sensitivity of security issues, the GISP and ancillary documents are considered OpenText Confidential. This can be discussed one to one with a prospective customer under a mutually signed NDA.
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- This is covered by the OpenText Information Security Incident Management policy described within section 16 of the GISP. Due to sensitivity of security issues, the GISP and ancillary documents are considered OpenText Confidential. This can be discussed one to one with a prospective customer under a mutually signed NDA.
Secure development
- Approach to secure software development best practice
- Conforms to a recognised standard, but self-assessed
Public sector networks
- Connection to public sector networks
- No
Social Value
- Fighting climate change
-
Fighting climate change
OpenText is committed to enabling our customers digital transformations, to become more efficient and reduce their environmental impacts through the use of our products and services. All of our products are delivered digitally, thus we have no need for manufacturing or packaging. Enterprise Information Management solutions by OpenText provide climate solutions for our customers by virtualizing servers, and condensing storage requirements. OpenText solutions enable organisations to extract data so that they can digitise their business processes and minimise their reliance on paper.
Pricing
- Price
- £197 a user a year
- Discount for educational organisations
- No
- Free trial available
- Yes
- Description of free trial
- OpenText offer a self-sign up trial version available for up to 90 days, processing will be limited to 10,000 pages.