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CIRRO LIMITED

Managed Backup & Ransomware Recovery - Veeam

Veeam Back-up & replication solution as either Managed (fully licensed), Unmanaged (destination) or fully managed with cloud restore capabilities. Back-up Public Cloud, including Office 365, One-Drive, SharePoint, Exchange, Teams. AWS and IBM. ISO 27001 and 22301 (Business Continuity) certified

Features

  • Back-up Hypervisor, Virtual Machine or Bare Metal
  • Back-up Public Cloud - Office365, Azure, GCP, AWS, IBM
  • Restore directly to Cloud Virtual Machines on your domain
  • Can integrate with onsite Veeam Backup & Replication
  • Lowest cost back-up, archive and retrieval immutable solution
  • GDPR compliant, highly secure, ISO 27001 & 22301
  • Government Security Classification - Official
  • UK Data Sovereignty, IL3 & IL4

Benefits

  • Designed to fit your data loss prevention and availability requirements
  • Simplifies Business Continuity and service assuranc
  • Delivered to your Restore Point and Restore Time requirement
  • Continually assessed to reduce risk and maximise availability
  • Lower cost, higher performance & more secure than Public Cloud
  • Service Performance you test & sign-off on before you commit
  • Full cloud-stack available in addition as fully-integrated suite of services
  • Allows business to reduce risk and resource overhead - GDPR
  • Fixed pricing-model; know exactly what you are paying
  • 100% ransomware-proof backups with S3 Object-Lock functionality and immutable backups

Pricing

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gov@cirro.dev. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 15

Service ID

9 3 3 5 6 2 2 5 1 1 6 4 7 6 4

Contact

CIRRO LIMITED Michael Owen
Telephone: 020 3418 0412
Email: gov@cirro.dev

About the service

Service categories
  • Systems Infrastructure Software
    • Storage
      • Data replication and protection
        • Data Protection Software
        • Backup and Recovery Reporting Software
        • Storage Replication Software
        • Host or Hypervisor-Based Replication Software
        • Systems and Data Migration Software
        • Fabric and Appliance-Based Replication Software
        • Array-Based Replication Software
        • Replication Management Software
Multi cloud support
Yes

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
None
System requirements
None

User support

Email or online ticketing support
Yes
Support response times
Within 8 hours
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Commercial Support includes a named Account Manager, monthly Service Review documentation and Quarterly service improvement / strategic planning discussions.

Service reviews provide a transparent way of summarising service performance, billing, change requests, risk register, agreed actions and P1-P3 incidents and details of all SLA reports and helpdesk calls.

Cirro Infrastructure & Platform Support levels:
1. Cirro supports and patches the hypervisor and the VM where agreed, or customer patches their Platforms

2. Access to Cloud Architects and system experts on Time and Material basis or under Agreement

3. Architects help scope & design where needed

4. Support per VM instance as either (Charged per VM):
Optimisation + Application Performance Monitoring + VM Monitoring + Fully managed OS

Monthly or quarter service reviews cover full SLA breakdown, Service Improvement Plans, billing & scheduled maintenance

Customer provided named contact to Support desk

Can incorporate bespoke maintenance patching windows & customer specific Policies (Change Control, Security, Major Incident)
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Full training is provided (online or onsite) to run through all aspects of the service based on an agreed SoW which details the level of support, migration, testing and training required. The main focus is to train system administrators in how to best utilise the platform, how to monitor, report and implement changes and how to invoke back-up or DR. Training is provided by qualified internal personnel who themselves are responsible for day to day activities associated to management and administration of Cirro systems. Importantly we also focus on understanding non-technical and procedural changes. We can also sub-contract cultural and business process management re engineering to a specialist 3rd party such as Stable Logic (see price book & service description document). Cirro also provide documentation for training, support purposes, auditing and compliance. Documentation covers the design of the Cirro environment, the security documentation which includes supported protocols and network ports any back-up and retention policies including the portal to manage back-up locations, destinations, retention and restorations.
Service documentation
Yes
Documentation formats
PDF
Documentation accessibility standard
WCAG 2.2 AAA
End-of-contract data extraction
Cirro offer a managed transition or Exit that covers: 1 - Managed transition to an alternative provider; process detailed in the Agreement and a SoW will be produced to cover all aspects of contract exit, charged on time & material basis. 2 - User or nominated 3rd party, migrates data to new platform, typically using standard software to do so with limited support from Cirro (charged on Time & Material basis) Cirro will then securely remove all user data for the platform in accordance to an Exit Plan. Customers need to ensure they have copies of any data including back-ups and event logs. In some instances it is possible for the customer to buy dedicated Cirro infrastructure or assets at an agreed market rate. Onsite assets (such as VDI zero clients) can be detailed in an assets register for customers to purchase at the end of a service Term. Cirro can (upon request) provide a certification confirming full data removal and system cleaning, which includes the method used and date of completion. Cirro asks that the customer's administrator removes and destroys all customer data within the Cirro environment prior to a full system cleanse.
End-of-contract process
The contract and Sales Order will detail all the pricing elements for the delivery and running of the services as and when the agreement ends. The customer may wish to extend for an additional or shorter term, these commercial terms can be accommodated under G-Cloud10 guidelines / restrictions. Should the customer wish to exit at the end of the contracted term, then the Exit Plan will be invoked. This document looks at an exit plan including migrating services to another provider, to internal platforms or whatever other options have been detailed. This will also include likely costs. At this time a formal SoW will be produced to detail the level of involvement required from Cirro to transition services to another provider. This is charged on a Time & Materials basis, the rates of which are details at the start of the Agreement. A Customer may wish to request the new provider assists with the transition and therefore limiting assistance and costs from Cirro . Cirro will always look to provide professional support and assistance to reduce risk and maintain service during any major transition.

Using the service

Web browser interface
Yes
Supported browsers
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari
Application to install
No
Designed for use on mobile devices
No
Service interface
No
User support accessibility
WCAG 2.2 AAA
API
Yes
What users can and can't do using the API
Veeam Backup Enterprise Manager exposes its objects via the Web Service API based on the REST (Representational State Transfer) framework. Veeam Backup Enterprise Manager RESTful API lets developers communicate with Veeam Backup Enterprise Manager to query information about Veeam Backup Enterprise Manager objects and perform basic operations with them using HTTP and HTTPS protocols and the principles of REST. Since the HTTP protocol is very popular and widespread, REST API is platform-agnostic and can be used with practically any programming language.

This document will help you get familiar with the Veeam Backup Enterprise Manager RESTful API. The document includes the following sections:

Concepts and Principles highlights key features of REST API as applicable to Veeam Backup Enterprise Manager.
Getting Started describes Veeam Backup Enterprise Manager RESTful API specifications, provides a generalized RESTful workflow to help you quickly start with Veeam Backup Enterprise Manager RESTful API and an example of Veeam Backup Enterprise Manager RESTful API use.
Veeam Backup Enterprise Manager RESTful API Reference provides a complete reference for Veeam Backup Enterprise Manager RESTful API resources and operations you can perform with them.
Sample Scenarios offers a set of examples of use for Veeam Backup Enterprise Manager RESTful API.
API documentation
Yes
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Yes
Customisation available
No

Scaling

Independence of resources
Through logical resource segregation and resource allocation to each environment, ensuring consistent performance of all users in each customer environment. This approach ensures no one customer can act as a resource thief against another and that complete independence exists. When customers approach resource limits, auto-scaling can be applied to a predefined upper agreed limit.
Each customer has a designated resource pool which is proactively monitored and managed.

Analytics

Service usage metrics
Yes
Metrics types
Veeam provides a comprehensive set of metrics to monitor backup, recovery, and data protection performance. Key metrics include backup success and failure rates, job duration, data processed, compression and deduplication ratios, and repository capacity usage. Recovery metrics cover restore point objectives (RPO), recovery time objectives (RTO), and restore success rates. Veeam also reports on backup health, immutability status, ransomware detection, and SLA compliance. Through Veeam ONE, additional metrics such as trends, alerts, chargeback, and forecasting are available, helping organisations optimise performance, ensure resilience, and demonstrate compliance with internal and regulatory requirements.
Reporting types
  • Regular reports
  • Reports on request
Resource tagging
Yes
FOCUS resource tagging
Yes

Supplier type

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Veeam

Staff security

Staff security clearance
Conforms to BS7858:2019
Government security clearance
Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 4.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
In-house
Protecting data at rest
  • Physical access control, complying with CSA CCM v4.0
  • Physical access control, complying with SSAE-18 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Deleted data can’t be directly accessed / Cryptographic Erasure
  • Explicit overwriting of storage before reallocation / Secure Erase
  • Physical Destruction / Hardware containing data is completely destroyed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v4.0, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Veeam data export willl be driven by the purpose of the request, such as file recovery, application data extraction, system migration, or compliance. File-Level Restore is used to export specific files or folders, while Veeam Explorers enable granular export of application data like Exchange, SQL, and Active Directory. Full system exports use VM restore or migration tools. Exports should follow strict security controls, including role-based access, encryption, logging, and defined staging locations. Automation via Veeam PowerShell can improve repeatability. All exports will be validated, documented, and cleaned up to maintain integrity, security, and compliance.
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Guaranteed availability
Service range from 99.9% to 99.999% SLA depending on design and requirement.
Cirro associate SLA performance with Material Breach so customers can exit an Agreement due to continued poor performance. Cirro allows customers to go through User Acceptance Testing & Sign-off pre-billing to reduce the risk of performance related issues and minimising commercial risk or exposure; this also ensures customer know how the platform performs. Cirro also looks at the platform performance, not just it's On/Off availability, performance is what users notice and so our focus is on consistent, high performance and service continuity. A significant amount of focus is around the performance of the environment, including platform latency and capacity to ensure user-experience. Cirro also has a Support response time and severity SLA.
Approach to resilience
Resilience has been built at every level of the environment and is tailored to fulfil customer SLA and service requirements. We use multiple providers Data Centre and network providers with a networking layer that ensures full visibility, control and resilience.

Hardware is typically HPE Gen10 blades and 3Par SSD, running HyperV or VMware with support for Citrix environments. The platform has full DC and Hypervisor resiliency with additional snapshots taken for archiving and off-line back-up. Each tenant will then have a specific level of resilience which can range from a single instance up to mirrored over multiple DC’s with Database clustering and network-based load balancers.
Outage reporting
The Major Incident Process for a core outage ensures that all affected customers are notified at pre-allocated touch points, this is normally via email and phone. Each customer has access to the ticketing system which provides continual updated on any incidents and the Support desk pro-active keep customers informed. This process covers:
P1-P2 Core platform and network incidents
P1-P2 Customer specific platform, Service and networking incidents
Platform API’s are available that provide performance information and alerts based on thresholds for both Cloud Core and Customer specific elements.
Should a major incident occur, a Root Cause Analysis is completed and delivered to affected users, this details; Problem, Severity & Impact, Timeline of Events, Root Cause, Category, Corrective Action Taken, Preventative Action Taken and Service Improvement Actions to mitigate future risk.

Identity and authentication

User authentication needed
Yes
User authentication
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
All management interfaces are only accessible by named and security vetted individuals via a two factor authenticated session on an IPSEC v2 VPN tunnel. All connections are logged and audited. Multiple failed attempts automatically lock the individual user account with automated notification sent. All passwords are timed and must be unique and can't be recycled. Cirro also support Software Defined Networking (SDN) virtualisation technologies, including Network Virtualization using Generic Routing Encapsulation (NVGRE) and Virtual Extensible LAN (VXLAN). These technologies are designed to supported better connectivity, access and scalability specifically for cloud computing environments.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Multi-Factor Authentication (MFA)
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Security governance

Named board-level person responsible for service security
Yes
Software Security Code of Practice
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We follow ISO 27001 Information Security Management Systems (ISMS) and CSA guidelines as well as best practice for Cyber Security.
Our providers are accredited to the appropriate standards, such as ISO 27001, 9001, PCI DSS, Cyber Security Essentials.
Cirro has been accredited to ISO 27001 independently

Operational security

Configuration and change management standard
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Configuration and change management approach
Changes made by the Customer to their Private Cloud environment which they support themselves is done so at the Customers risk. Where Cirro provides Support of the Customers environment, all change requests must be formally submitted and approved by Cirro, they are fully audited and assessed against risk. The request has to include: 1. Reason a. Improving security b. Improving performance or functionality c. Reduce operational overhead or cost 2. Request to be approved by Cirro’s: a. Service Manager b. System Architect c. InfoSecurity 3. Change request must include: a. Expected outcome b. Test plan c. Roll-back plan d. SoW
Vulnerability management type
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Vulnerability management approach
All systems are scanned for vulnerabilities every month. Cirro uses the Common Vulnerability Scoring System (CVSS) for all Common Vulnerabilities and Exposures (CVE) provided by the National Vulnerability Database. Scoring for non-CVE vulnerabilities is provided by UB’s vulnerability scanning tool. A priority is placed on patching or mitigating the vulnerability based on these scores and the logical location of the vulnerability within Cirro's network infrastructure. Remediation occurs within 10 business days for critical vulnerabilities.
Protective monitoring type
Complies with a recognised standard, for example CSA CCM v4.0 or SSAE-18 / ISAE 3402
Protective monitoring approach
Our service management processes are ITIL aligned and have a particular focus on Security Incident Management System and Continuous Service Improvement. Some of the components of this system have been provided below: - Network and Host-based IDS/IPS - Traffic monitoring and intelligent traffic analysis - Packet capture and analysis to enable investigations into alerts - DNS monitoring to detect DNS lookups to known or suspected malware - Botnet monitoring – hunts for and alerts on any type of connection - Web and email threat monitoring - Geographic analysis of all attacks and traffic Automated systems ensure ultimate continual protection.
Incident management type
Complies with a recognised standard, for example, CSA CCM v4.0 or ISO/IEC 27035:2011 or SSAE-18 / ISAE 3402
Post-quantum cryptography secure
Yes
Incident management approach
Prevention: The understanding of and application of insight gained from the intelligence Detection: The interpretation of any events of interest occurring to discriminate between legitimate and abnormal events to identify anomalous activity Investigation: The analysis of anomalies to determine whether they are emerging threats that may lead to a security incident Reaction: Our analysts use tailored, predefined and configured Playbooks to efficiently inform their reaction to an identified threat Response: The planning of effective mitigation in response to the cyber-attack, the communication of these plans to all relevant stakeholders, and the collaboration with all relevant parties to carry out mitigation.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
Yes
Connected networks
  • Public Services Network (PSN)
  • Police National Network (PNN)
  • Joint Academic Network (JANET)
  • Scottish Wide Area Network (SWAN)
  • Health and Social Care Network (HSCN)

Pricing

Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
Please contact Cirro for access to our demo environment

Discount percentage by annual call-off contract value (excluding VAT)

Less than £250,000
0%
Between £250,000 and £500,000
1%
Between £500,001 and £1,000,000
2%
Between £1,000,001 and £2,500,000
2.5%
Between £2,500,001 and £5,000,000
3%
Over £5,000,001
5%

Standards and certifications

ISO/IEC 27001 certification
Yes
ISO/IEC 27001 accredited by
IQS Audits Ltd
ISO/IEC 27001 accreditation date
Monday 14 July 2025
What the ISO/IEC 27001 doesn’t cover
All Cirro´s operations are covered
ISO 28000:2022 certification
No
ISO 9001 certification
Yes
ISO 9001 certification accredited by
IQS Audits Ltd
ISO 9001 accreditation date
Monday 14 July 2025
What the ISO 9001 doesn’t cover
All operations are covered
Quality management systems (QMS)
Yes
CSA STAR certification
No
PCI certification
No
Cyber essentials
Yes
Cyber Essentials Certificate Number
444257b3-e39b-43a1-ac7a-38aaaf1c49ff
Cyber essentials plus
Yes
Cyber Essentials Plus Certificate Number
0f502da2-6ecb-4b4e-a52f-8c9c99388c62
Other security certifications
No

Social value

Mission: Kick start economic growth

To secure the highest sustained growth in the G7 - with good jobs and productivity growth in every part of the country making everyone, not just a few, better off.

Policy Outcome 1: Fair work: That offers fair wages and good working conditions. Help people get a job, stay in work, and progress in their careers, with good employment opportunities across the country. Notes: Where there is a large proportion of labour costs in the contract, commercial teams should consider MAC in Outcome 1 as a priority

  • New or retained jobs on the contract workforce in the relevant area that meet the criteria set out in MAC 1b, 1c and 1d
  • Providing opportunities for, and measuring and monitoring of, staff workforce conditions over time, including employee engagement, involvement in decision-making and satisfaction and adapting to any changes in the results, with clear processes for acting on issues identified
  • Plans to engage the contract workforce in deciding the most important workplace issues to address
  • Ensuring new workers are informed of their right to join a trade union
  • Monitoring of employee engagement rates (by protected characteristic) and, where necessary, the development of actions to ensure all voices are heard across the diversity of the workforce
  • Employment contracts that reflect actual hours worked; steps taken to ensure employees understand their contracts and have the ability to review and adjust them if actual hours regularly exceed contracted hours
  • Activities that support an environment where staff are educated about, and feel empowered to, address their physical wellbeing
  • Activities that support an environment where staff are educated about and feel empowered to report and address bullying and harassment
  • Activities to cascade good practice on fair working conditions throughout the supply chain
  • Offer a pay and leave entitlement to all eligible staff who become kinship carers, ideally equivalent to statutory adoption pay and leave
  • Payment of more than the National Minimum Wage or National Living Wage (as appropriate) to the contract workforce
  • Monitoring and reporting of gender and ethnicity pay gaps and plans to address them where necessary
  • Entitlement to sick pay for the contract workforce, with provision in place for any staff who do not meet the earnings threshold for statutory sick pay, payment of sick pay from day one of absence and payment of staff on the contract workforce who are off sick a replacement income of 100% of their usual earnings for as long as possible
  • Plans for an appropriate income replacement policy for staff who are required to spend time away from work to care for a sick dependent or close relative
  • Understanding of in-work progression issues affecting the market, industry or sector relevant to the contract, and in the supplier’s own organisation and those of its key sub-contractors
  • Measures to support in-work progression to help people in the contract workforce, to move into higher paid work by developing new skills relevant to the contract
  • Support for the contract workforce by providing career advice, and providing opportunities for staff working on the contract with in-work progression career development into known skills shortages or high growth areas
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Volunteering opportunities for staff
  • Understanding of the modern slavery risks and issues affecting the market, industry, sector or country (of origin or of source) relevant to the contract, and the workforce in the supplier’s own organisation and those of its key subcontractors
  • Measures to identify, mitigate and manage modern slavery risks relating to the contract and how these will be implemented
  • Outline policies and practices to be applied to or put in place for the contract to mitigate and manage modern slavery risks, including: Pre-employment checks, recruitment practices. Workplace conditions, safeguarding plans and processes in place and regular monitoring with relevant groups considered, which may include sampling
  • How these flow down the supply chain and are monitored Illustrative examples include reporting, site visits, audits, etc.
  • How to ensure business decisions re: price/cost, short lead times, payment timescales do not create modern slavery risks in the supply chain
  • Means of influencing staff, suppliers, customers, communities and/or any other appropriate stakeholders with respect to modern slavery risks relating to the contract

Policy Outcome 2: Skills for growth: Supporting growth sectors and addressing skills gaps.

  • Understanding of employment and relevant skills issues, and of the education and training issues relating to the contract. Illustrative examples: demographics, skills shortages, new opportunities in high growth sectors, geographic/local community and skills/employment challenges
  • Support for educational attainment relevant to the contract, including training schemes that address skills gaps and result in recognised qualifications
  • Activities to support relevant sector related skills growth and sustainability in the contract workforce. Illustrative examples: careers talks, curriculum support, literacy support, safety talks and volunteering

Policy Outcome 3: Resilient, innovative and flexible supply chains: Support economic growth through enabling resilient businesses, opportunities for small businesses and voluntary, community and social enterprises

  • Understanding of the types of businesses in the market and the level of participation by new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Activities to identify opportunities to open up sub-contracts under the prime contract to a diverse range of businesses, including new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutuals
  • Plans for engaging a diverse range of businesses in engagement activities prior to appointing subcontractors (including activities prior to award of the main contract and during the contract term)
  • Activities that demonstrate a collaborative way to work with a diverse range of businesses as part of the supply chain
  • Ensuring accessibility to contracting and subcontracting opportunities for disabled business owners and employees
  • Structuring of the supply chain selection process to ensure fairness (e.g. anti-corruption) and encourages participation by a diverse range of businesses, including with regard to new businesses, entrepreneurs, start-ups, SMEs, VCSEs and mutual
  • Understanding of local demographics, needs and opportunities for the co-design of the goods, services and works to be delivered under the contract
  • Plans to respond flexibly and adapt approaches to community engagement and initiatives
Mission: Break down barriers to opportunity

By reforming our childcare and education systems, to make sure there is no class ceiling on the ambitions of young people in Britain

Policy Outcome 6: Employment and training: For those who face barriers to employment

  • Inclusive and accessible development practices, including guidance for line managers on recruiting, managing and developing people with a disability or health condition

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at gov@cirro.dev. Tell them what format you need. It will help if you say what assistive technology you use.